AoI 5.4 Lower Costs - Coupon Redemption Services.docx.pdf
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Defense Commissary Agency
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This is a Commercial Solutions Proposal solicitation from the Defense Commissary Agency (DeCA) for Coupon Redemption Services. DeCA seeks innovative commercial approaches to process approximately 39 million coupons annually—both paper and digital formats—across its worldwide commissary stores. The contractor must provide a comprehensive, secure, and scalable solution including all necessary personnel, supervision, labor, equipment, materials, facilities, supplies, and transportation. DeCA prioritizes technology-enabled solutions that minimize physical submission requirements to clearing houses, reduce processing costs and time, and maintain the highest standards of accuracy, compliance, and operational efficiency.
The period of performance is August 1, 2026, through July 31, 2027, with four one-year option periods extending through July 31, 2031. Interested vendors must demonstrate proven expertise in coupon processing, real-time validation, fraud mitigation, reimbursement management, and data reporting. The Commercial Solutions Proposal submission must include Volume II Technical documentation not exceeding 10 written pages in 12-point font minimum. The proposal closing date is Friday, February 20, 2026, at 4:00 PM Eastern Standard Time. All communications and proposal submissions must be sent via email to Diana Gross-Bendall (diana.gross-bendall@deca.mil) or Vernon Mayfield (vernon.mayfield@deca.mil).
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Text version
Coupon Redemption Services
In accordance with the Commercial Opportunity Solution – Defense Commissary Agency
(DeCA), dated 21.01.2026, paragraph 5.0, the following specific requirement in support of AoI
5.4 Lower Costs is attached.
The Defense Commissary Agency (DeCA) is seeking innovative, commercial approaches for
Coupon Redemption Services. The prospective contractor shall provide a comprehensive, secure, and scalable Coupon Redemption service to include all personnel, supervision, labor, equipment, materials, facilities, supplies and transportation necessary to perform Coupon
Redemption Services for DeCA’s worldwide commissary stores.
DeCA patrons redeem approximately 39,000,000 coupons – paper and digital combined – annually. DeCA seeks to utilize technology to the maximum extent practical to reduce the need for physical submission requirements to clearing houses for processing and reduce processing costs and time. DeCA requires a solution that meets the highest standards of accuracy, compliance, and operational efficiency.
Our objective is to establish a long-term partnership with a provider whose technology, service model, and commercial terms align with our commitment to delivering reliable, value-driven solutions. The anticipated period of performance is August 1, 2026, through July 31, 2027, with four one-year option periods, to extend performance through July 31, 2031.
DeCA elects to forego Phases 1 and 2. Interested vendors with proven expertise in coupon processing, real-time validation, fraud mitigation, reimbursement management, and data reporting should submit their Commercial Solutions Proposal in accordance with section 3.4
Commercial Solutions Proposals. Volume II Technical shall not exceed 10 written pages with no smaller than 12-point font.
The closing date for this opportunity is Friday 20 February 2026 at 4:00 PM Eastern Standard
Time (EST).
All communications, including proposal information and submission shall be sent via email to the following Points of Contact:
Diana Gross-Bendall, diana.gross-bendall@deca.mil
Vernon Mayfield, vernon.mayfield@deca.mil
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