CSO FM Call Center RMCS_20260324.pdf
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- Solicitation number
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Defense Commissary Agency
About this file
This is a Presolicitation/Commercial Opportunity Solution (CSO) issued by the Defense Commissary Agency (DeCA) for comprehensive facilities maintenance, call center support, and Remote Monitoring Control System (RMCS) management services across approximately 182 DeCA locations nationwide, including CONUS, Hawaii, Alaska, Puerto Rico, and Guam. The solicitation was issued March 5, 2026 (updated March 24, 2026) with an indefinite closing date for submissions. DeCA is transitioning from a traditional, prescriptive-based maintenance model to a results-oriented approach emphasizing modern commercial solutions, novel technologies, and streamlined processes.
DeCA seeks vendors to achieve six primary objectives: enhance operational readiness by maintaining minimum industry-standard uptime rates; modernize maintenance and call center management through robust tracking and reporting systems; integrate predictive maintenance programs for critical assets; develop strategies for managing aging infrastructure across facilities built between 1918 and 2017; optimize response and resolution times for unscheduled maintenance requests; and deliver cost-effective services with potential for cost savings. Interested vendors should submit Solutions Briefs per section 3.2, with pricing optional in this phase but expected to be developed during phase 2 of the CSO. Inquiries should be directed to Contract Specialists Ian Harris (ian.harris@deca.mil) or David Mootz (david.mootz@deca.mil), or Contracting Officer Jason Reedy (Jason.Reedy@deca.mil). The document includes a comprehensive table listing all 182 facility locations with square footage and year built information.
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Facilities Maintenance, Call Center Support, and Remote Monitoring Control System (RMCS) Management
Issued by:
Defense Commissary Agency (DeCA) Facilities Maintenance Branch 1300 Eisenhower Ave Fort Lee, Virginia 23801
Date Issued: March 5, 2026 (Updated March 24, 2026)
Closing Date for Submissions: Indefinite
In accordance with the Commercial Opportunity Solution – Defense Commissary Agency (DeCA), dated 01.21.2026, paragraph 5.0, the following specific requirement in support of AoI
5.5 Modernize Business is attached.
The Defense Commissary Agency (DeCA) operates a vast network of facilities and commissary sites across the Contiguous United States (CONUS), Hawaii, Alaska, Puerto Rico, and Guam (approximately 182 locations- see table “Locations and Square Footage”). DeCA is seeking modern commercial solutions to transition from a traditional, prescriptive-based maintenance model to a results-oriented approach where performance is measured on outcomes. DeCA strongly encourages novel technologies, streamlined processes, and management techniques that can deliver superior performance and value.
DeCA is seeking a comprehensive, integrated solution to achieve the following objectives:
Enhance Operational Readiness: Drastically improve the reliability and uptime of all facility systems to maintain a minimum Operational Readiness Rate at or above industry standard.
Modernize Maintenance & Call Center Management: Implement a robust, modern system for tracking, managing, and reporting on all maintenance activities.
Integrate Predictive Maintenance: Introduce a predictive maintenance program for critical assets to preemptively identify and address potential failures.
Manage Aging Infrastructure: Develop and execute a forward-thinking technical approach to maintain, repair, and strategically replace or upgrade aging systems.
Optimize Response & Resolution Times: Rapidly respond to and resolve all unscheduled maintenance requests.
Cost-Effectiveness: Deliver all services in a cost-effective manner, with potential for cost savings through innovative practices.
Interested vendors should submit their Solutions Brief in accordance with section 3.2 Solutions Brief.
In exception to 3.2.1 “Solution Brief Content”, price for the proposed solution to include desired payment terms may be included, but is not required in this phase of the CSO. Due to the potential complexity of this solution, DeCA expects detailed pricing to be developed in phase 2 of this CSO.
Facilities Maintenance, Call Center Support, and Remote Monitoring Control System (RMCS) Management
All communications to include questions pertaining to this opportunity shall be sent via email to the following Points of Contact:
Ian Harris, Contract Specialist: ian.harris@deca.mil
David Mootz, Contract Specialist: david.mootz@deca.mil
Jason Reedy, Contracting Officer: Jason.Reedy@deca.mil
Location and Square Footage
Store Name SF Year Built
State City
Anchorage 130,790 2002 AK JB Elmendorf-Richardson
Eielson AFB 57,188 1983 AK Eielson
Fort Greely 24,682 1987 AK Fort Greely
Fort Wainwright 101,277 1993 AK Fort Wainwright
Kodiak 15,241 1987 AK Kodiak
Fort Rucker 85,303 2014 AL Fort Rucker
Gunter AFB 46,445 2014 AL Maxwell-Gunter Annex
Maxwell AFB 96,126 1984 AL Maxwell AFB
Redstone Arsenal 80,901 1978 AL Redstone Arsenal
Little Rock AFB 90,301 1980 AR Little Rock AFB
Davis-Monthan AFB 114,897 1978 AZ Davis-Monthan AFB
Fort Huachuca 76,263 1977 AZ Fort Huachuca
Luke AFB 100,787 1973 AZ Glendale
Yuma MCAS 33,765 1977 AZ Yuma, Yuma Prov Grnds 22,734 1988 AZ Yuma
Barstow MCLB 22,016 1991 CA Barstow
Beale AFB 75,284 1992 CA Beale AFB
Bridgeport MCMWTC 15,635 2013 CA Coleville
Camp Pendleton MCB 113,347 1979 CA MCB Camp Pendleton
China Lake NAWS 24,165 1996 CA China Lake NAWS
DeCA West HQ 63,252 1956 CA McClellan
Edwards AFB 60,390 1982 CA Edwards AFB
El Centro NAF 12,920 1996 CA El Centro
Fort Hunter Liggett 6,950 1990 CA Fort Hunter Liggett
Fort Irwin 56,501 1988 CA Fort Irwin
Imperial Beach 78,271 1986 CA Imperial Beach
Lemoore NAS 44,154 1999 CA Lemoore
Los Angeles AFB 74,770 1982 CA El Segundo
March ARB 116,563 1993 CA Riverside
McClellan AFB 88,001 1983 CA Sacramento
Miramar MCAS 90,809 1983 CA San Diego
Moffett Field 68,097 1933 CA Moffett Federal Airfield
North Island NAS 45,409 2000 CA San Diego
Ord Community 111,314 1973 CA Seaside
Port Hueneme NS 60,175 1996 CA Port Hueneme
San Diego NS 127,623 2007 CA San Diego
San Onofre 20,232 1992 CA MCB Camp Pendleton
Travis AFB 109,400 1981 CA Travis AFB
Twentynine Palms 56,749 2003 CA Twentynine Palms
Year Built
State City
Vandenberg AFB 82,196 1985 CA Vandenberg AFB
Air Force Academy 66,692 1992 CO USAF Academy
Buckley AFB 77,433 2000 CO Aurora
Fort Carson 122,965 2012 CO Fort Carson
Peterson AFB 102,052 2007 CO Peterson AFB
New London NSB 56,848 2014 CT Groton
Bolling AFB JBA 77,706 1990 DC Washington, DC
Dover AFB 83,780 1972 DE Dover AFB
Eglin AFB 108,421 1976 FL Eglin AFB
Hurlburt Field 63,959 1990 FL Hurlburt Field AFB
Jacksonville NAS 115,700 2017 FL Jacksonville
Key West NAS 21,300 1989 FL Key West
MacDill AFB 202,967 1987 FL MacDill AFB
Mayport NS 67,484 1978 FL Atlantic Beach
Patrick AFB 102,628 1980 FL Patrick AFB
Pensacola NAS 91,678 1997 FL Pensacola
Tyndall AFB 77,653 1983 FL Tyndall AFB
Whiting Field NAS 21,978 1993 FL Milton
Albany MCLB 36,668 1982 GA Albany
Camp Merrill 2,896 1964 GA Dahlonega
Fort Benning 110,986 1974 GA Fort Benning
Fort Gordon 102,642 1992 GA Fort Gordon
Fort Stewart 94,525 1978 GA Fort Stewart
Hunter AAF 56,542 1994 GA Savannah
Kings Bay NSB 52,038 1985 GA Naval Submarine Base King Bay
Moody AFB 67,521 1982 GA Moody AFB
Robins AFB 70,234 2008 GA Robins AFB
Andersen AFB 126,966 1955 GU Yiho
Orote 56,927 1995 Guam Santa Rita
Hickam AFB 115,409 1978 HI Hickam AFB
Kaneohe Bay MCB 76,901 1995 HI MCBH Kaneohe Bay
Pearl Harbor NB 98,467 2002 HI Pearl Harbor
Schofield Barracks 85,807 1997 HI Wahiawa, Mt. Home AFB 53,526 1997 ID Mountain Home AFB
Great Lakes NS 60,146 1981 IL Great Lakes
Rock Island Arsenal 33,260 1918 IL Rock Island Arsenal
Scott AFB 113,653 1984 IL Scott AFB
Crane NSWC 8,417 1941 IN Crane
Harrison Village 54,021 2007 IN Indianapolis
Year Built
State City
Fort Leavenworth 84,722 1983 KS Fort Leavenworth
Fort Riley 105,366 1997 KS Fort Riley
McConnell AFB 55,885 1997 KS McConnell
Fort Campbell 118,781 2012 KY Fort Campbell
Fort Knox 119,053 1974 KY Fort Knox
Barksdale AFB 103,847 1970 LA Barksdale
Fort Polk 71,729 2014 LA Fort Polk
New Orleans NSA 46,601 2011 LA Belle Chasse
Hanscom AFB 73,499 2000 MA Hanscom AFB
Aberdeen PG 62,241 1994 MD Aberdeen
Andrews AFB JBA 113,411 1981 MD Andrews
Annapolis NS 50,337 2014 MD Annapolis
Forest Glen (Walter Reed)
57,972 1971 MD Silver Spring
Fort Detrick 39,279 2005 MD Frederick
Fort Meade 118,011 1985 MD Fort Meade
Patuxent River NAS 55,861 1992 MD Patuxent River
Bangor ANGB 29,000 1989 ME Bangor
Selfridge ANGB 75,773 1991 MI Selfridge
Fort Leonard Wood 70,987 1992 MO Fort Leonard Wood
Richards-Gebaur 20,244 2008 MO Kansas City
Whiteman AFB 58,581 1980 MO Whiteman AFB
Columbus AFB 48,952 1981 MS Columbus AFB
Gulfport NCBC 30,894 2000 MS Gulfport NCBC
Keesler AFB 97,877 2010 MS Biloxi
Meridian NAS 31,591 1998 MS Meridian Naval Air Station
Malmstrom AFB 68,201 1990 MT Malmstrom AFB
Camp Lejeune 74,145 1992 NC Camp LeJeune Marine Corps Base
Cherry Point MCAS 59,255 1982 NC Cherry Point
Fort Bragg North 95,335 1979 NC Fort Bragg
Fort Bragg South 118,781 2000 NC Fort Bragg
New River MCAS 49,240 2003 NC Jacksonville
Seymour-Johnson AFB 68,520 1981 NC Goldsboro
Grand Forks AFB 45,800 2004 ND Grand Forks
Minot AFB 58,438 1993 ND Minot AFB
Offutt AFB 119,589 1974 NE Offutt AFB
Portsmouth NSY 31,873 1994 NH Portsmouth Naval Shipyard Kittery
ARDEC-Picatinny Arsenal 24,000 1996 NJ Picatinny Arsenal
Year Built
State City
Lakehurst NAES JBMDL 18,411 1975 NJ Lakehurst
McGuire AFB 103,001 1982 NJ McGuire AFB
Cannon AFB 58,283 1980 NM Cannon
Holloman AFB 68,664 1981 NM Holloman
Kirtland AFB 107,671 1988 NM Albuquerque
White Sands MR 32,000 1994 NM White Sands
Fallon NAS 41,069 1992 NV FAllon
Nellis AFB 113,011 1980 NV Nellis AFB
Fort Drum 82,801 1988 NY Fort Drum
Fort Hamilton 50,341 2000 NY Brooklyn, Mitchel Field 28,160 1940 NY Garden City
Saratoga Springs 22,047 2009 NY Saratoga Springs
West Point 73,222 1989 NY West Point
Wright-Patterson AFB 123,029 1980 OH Wright-Patterson AFB
Altus AFB 53,729 1986 OK Altus
Fort Sill 101,571 1981 OK Fort Sill
Tinker AFB 87,028 2005 OK Tinker AFB
Vance AFB 34,303 1983 OK Vance, AFB
Carlisle Barracks 59,872 1989 PA Carlisle Barracks
Pittsburgh Area, PA 43,086 2014 PA Moon Township
Tobyhanna AD 22,029 1943 PA Tobyhanna Army Depot
Fort Buchanan 95,066 2001 PR Fort Buchanan
Newport NS 45,953 1975 RI Newport
Charleston AFB 86,347 2003 SC Charleston AFB
Charleston NWS 63,735 2000 SC Goose Creek
Fort Jackson 116,614 1987 SC Fort Jackson
Parris Island MCRD 44,221 1995 SC Parris Island
Shaw AFB 60,571 1992 SC Shaw AFB
Ellsworth AFB 72,482 1991 SD Ellsworth
Arnold AFS 22,895 1980 TN Arnold
Memphis (Mid-South) 61,263 1985 TN Millington
Corpus Christi NAS 46,206 1994 TX Corpus Christi
Dyess AFB 79,544 1981 TX Dyess, Fort Bliss 114,001 2011 TX Fort Bliss
Fort Hood I 127,778 1973 TX Fort Hood
Fort Hood II 95,014 1994 TX Fort Hood
Fort Sam Houston JBSA 104,443 1994 TX Fort Sam Houston
Fort Worth NAS JRB 107,781 1985 TX Fort Worth
Goodfellow AFB 57,155 1988 TX Goodfellow
Year Built
State City
Kingsville NAS 14,720 1992 TX Kingsville
Lackland - DeCA Engineers
15,217 1976 TX Lackland AFB
Lackland AFB JBSA 116,749 1976 TX Lackland AFB
Laughlin AFB 39,356 1958 TX Laughlin
Randolph AFB JBSA 96,780 1980 TX Randolph AFB
Sheppard AFB 80,671 1979 TX Sheppard AFB
Dugway PG 18,110 1999 UT Dugway
Hill AFB 86,896 1979 UT Hill AFB
Dahlgren NSWC 13,910 1993 VA Dahlgren
Fort Belvoir 141,844 2017 VA Fort Belvoir
Fort Eustis JBLE 82,801 1988 VA Fort Eustis
Fort Lee 80,768 1977 VA Fort Lee
Fort Myer 74,137 1994 VA Fort Myer
Langley AFB JBLE 103,186 1981 VA Hampton
Little Creek NAB JEBLCFS 100,120 1994 VA Virginia Beach
Norfolk NS 78,635 1988 VA Norflok
Oceana NAS 109,925 2000 VA Virginia Beach
Portsmouth NNSY 60,246 2013 VA Portsmouth
Quantico MCB 121,267 1974 VA Quantico, Bangor NSB 64,448 1983 WA Bangor
Bremerton 44,684 1993 WA Bremerton
Fairchild AFB 84,781 1988 WA Fairchild AFB
Fort Lewis 105,001 1986 WA Joint Base Lewis-McChord
McChord AFB 147,730 1974 WA McChord Field
Smokey Point 62,331 1994 WA Maryville
Whidbey Island NAS 66,161 1975 WA Oak Harbor
Fort McCoy 15,925 2007 WI Fort McCoy
F.E. Warren AFB 63,728 1987 WY Cheyenne
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