BPM005375 Evaluation Documents.pdf

Contract Award and Executive Summary

BPM005375

Electronic Payment Transaction Processing Services

Arizona Department of Corrections, Rehabilitation & Reentry

701 E. Jefferson Street

Phoenix, AZ 85034

Document ID and Title: C317 RFP Contract Award and Executive Summary Determination Revision No.: 1 | Revision Date: 08-22-23 | Page 1 of 2

PROCUREMENT DETERMINATION

RFP Contract Award and Executive Summary

SOLICITATION

No.: BPM005375

Description: Electronic Payment Transaction Processing Services

AUTHORITY

A.R.S. § 41-2534 Competitive sealed proposals; A.A.C. R2-7-C317 Contract Award

EXECUTIVE SUMMARY

DATE EVENT AND DESCRIPTION

Pre-Solicitation Activities

06/14/23 First Procurement Disclosure Statement (PDS) was signed.

08/23/23 Notification sent to the state governmental unit’s employees and the State Procurement Administrator regarding the date of the first PDS.

Solicitation Process

09/07/23 This solicitation was issued electronically via the State’s eProcurement system. An electronic notification was sent to four prospective offerors who were registered in

APP.

09/07/23 The solicitation was formally advertised in the Arizona Republic newspaper in accordance with A.R.S. § 41-2534(C) and A.A.C. R2-7-C301(B).

09/29/23 Solicitation amendment No. 1 was issued to correct two paragraph reference errors in the Scope of Work and to add Attachment 10 – Letter of Insurability.

Evaluation Process

10/06/23, [3:00 PM]

MST

Proposals due. Offers were received from the following:

● Global Tel*Link Corporation d/b/a ViaPath Technologies (ViaPath)

● JPay LLC

● Keefe Commissary Network, LLC DBA Access Corrections (Keefe)

10/23/2023 Process reviewed with evaluation committee members. PDS forms (SPO Forms 110, 120, and 130) signed/updated by evaluation committee members, and offers distributed. Committee members were:

● William Meola, CC ACIS Administrator, Group Supervisor

● Christine White, AR & ITA Manager, Financial Services

● Nan Nesvig, Senior IT Program Manager

10/23/23 Initial Consensus Evaluation of ViaPath’s proposal conducted in accordance with A.A.C. R2-7-C316.

Contract Award and Executive Summary

Electronic Payment Transaction Processing Services

Arizona Department of Corrections, Rehabilitation & Reentry

701 E. Jefferson Street

Phoenix, AZ 85034

Document ID and Title: C317 RFP Contract Award and Executive Summary Determination Revision No.: 1 | Revision Date: 08-22-23 | Page 2 of 2

10/24/23 Initial Consensus Evaluation of JPay’s and Keefe’s proposals conducted in accordance with A.A.C. R2-7-C316.

10/25/23 Revisions were requested from ViaPath and Keefe, in accordance with A.A.C. R2-7- C315(A).

10/26/23 A Determination regarding Confidentiality was made for ViaPath and Keefe, in accordance with A.A.C. R2-7-103.

11/13/23 Recommendations of award(s) made by Evaluation Committee is as follows:

● Global Tel*Link Corporation d/b/a ViaPath Technologies

● JPay LLC

● Keefe Commissary Network, LLC DBA Access Corrections

CONSENSUS

The proposals were evaluated with a total possible score of 1000 points. The proposals were evaluated based on the following criteria:

1. Scope of Work

2. Experience and Capability of Offeror

3. Price/Fees

DETERMINATION

In accordance with A.R.S. § 41-2534(G) and A.A.C. R2-7-C317(A), the Solicitation shall be awarded to the

Offeror(s) determined to be most advantageous to the State in accordance with the evaluation factors identified in the Request for Proposal; therefore, the evaluation committee recommends the following

Contract Award(s) and the undersigned Procurement Officer concurs:

● Global Tel*Link Corporation d/b/a ViaPath Technologies

● JPay LLC

● Keefe Commissary Network, LLC DBA Access Corrections

In accordance with A.A.C. R2-7-702, the submitted pricing was determined to be fair and reasonable based upon the award of the contract through adequate price competition.

DOCUMENTATION

This determination shall be placed in the Procurement File in the State’s eProcurement System.

Procurement Officer Signature Procurement Officer Title

Procurement Officer Name Date

David Brackney

David Brackney

Sr. Procurement Specialist

11/13/2023

Recommendation for Award

Electronic Payment Transaction Processing Services

Arizona Department of Corrections, Rehabilitation & Reentry

701 E. Jefferson Street

Phoenix, AZ 85034

The members of the evaluation committee have completed their review of the proposals and any subsequent best and final offers received in response to solicitation BPM005375 for Electronic Payment Transaction Processing Services, and have reached a consensus. Based on the detailed evaluation of the individual proposals, it would be in the best interest of the State, to award a contract to:

● Global Tel*Link Corporation d/b/a ViaPath Technologies

● JPay LLC

● Keefe Commissary Network, LLC DBA Access Corrections

As a participating member of the evaluation committee, I agree with the information provided in this document and concur that the consensus scoring is a complete and accurate reflection of the committee’s agreement regarding the evaluation of the proposals received.

Name

Evaluation Committee Member Signature

Date

William B. Meola

Electronic Payment Transaction Processing Services

Arizona Department of Corrections, Rehabilitation & Reentry

701 E. Jefferson Street

Phoenix, AZ 85034

The members of the evaluation committee have completed their review of the proposals and any subsequent best and final offers received in response to solicitation BPM005375 for Electronic Payment Transaction Processing Services, and have reached a consensus. Based on the detailed evaluation of the individual proposals, it would be in the best interest of the State, to award a contract to:

● Global Tel*Link Corporation d/b/a ViaPath Technologies

● JPay LLC

● Keefe Commissary Network, LLC DBA Access Corrections

As a participating member of the evaluation committee, I agree with the information provided in this document and concur that the consensus scoring is a complete and accurate reflection of the committee’s agreement regarding the evaluation of the proposals received.

Name

Evaluation Committee Member Signature

Date

Nan Nesvig

Electronic Payment Transaction Processing Services

Arizona Department of Corrections, Rehabilitation & Reentry

701 E. Jefferson Street

Phoenix, AZ 85034

The members of the evaluation committee have completed their review of the proposals and any subsequent best and final offers received in response to solicitation BPM005375 for Electronic Payment Transaction Processing Services, and have reached a consensus. Based on the detailed evaluation of the individual proposals, it would be in the best interest of the State, to award a contract to:

● Global Tel*Link Corporation d/b/a ViaPath Technologies

● JPay LLC

● Keefe Commissary Network, LLC DBA Access Corrections

As a participating member of the evaluation committee, I agree with the information provided in this document and concur that the consensus scoring is a complete and accurate reflection of the committee’s agreement regarding the evaluation of the proposals received.

Name

Evaluation Committee Member Signature

Date

Christine White

Confidentiality Determination

Electronic Payment Transaction Processing Services

Arizona Department of Corrections, Rehabilitation & Reentry

701 E. Jefferson Street

Phoenix, AZ 85034

Document ID and Title: 103(C) Confidential Information Determination Revision No.: 0 | Revision Date: 02-06-23 | Page 1 of 2

PROCUREMENT DETERMINATION

Confidential Information

REFERENCE

No.: BPM005375

Description: Electronic Payment Transaction Processing Services

AUTHORITY

A.R.S. § 41-2540(B) Responsibility of bidders and offerors; A.A.C. R2-7-103 Confidential Information

DETERMINATION

In accordance with A.A.C. R2-7-103(C), it is determined that:

● The following designated information, submitted by Keefe Commissary Network, LLC DBA Access Corrections (Keefe), is confidential and the agency chief procurement officer shall not disclose the information except to those individuals deemed by the agency chief procurement officer to have a legitimate state interest:

■ Confidential – Supplement – Attachment D – TKC Holdings- IT Recovery Plan v2.0 Executive Summary

■ Confidential – Supplement – Attachment E – Fraud Prevention Overview

– FINAL

■ Confidential – Supplement – Attachment F – Financials provided to AZ

DOC

● The following designated information submitted by Keefe is not confidential:

■ N/A

All other information submitted by Keefe is not confidential and will be released as public record upon contract award.

If the Department receives a public records request to disclose the confidential documents, Keefe will be notified and will be expected to defend against public disclosure. The Department is requesting Keefe to provide written confirmation stating if such a request is made, Keefe will

Arizona Department of Corrections, Rehabilitation & Reentry

Document ID and Title: 103(C) Confidential Information Determination Revision No.: 0 | Revision Date: 02-06-23 | Page 2 of 2 defend against public disclosure. Please provide your written confirmation in a formal letter regarding this information no later than November 2, 2023 via email to dbrackney@azadc.gov.

BASIS

The above documents determined to be confidential appear to meet the standard for “trade secret” information as described in A.A.C. R2-7-101(51).

NOTICE

In accordance with A.A.C. R2-7-103(D), if Keefe wishes to request a review of this determination by the State Procurement Administrator (SPA), the request must be received no later than 3:00 pm MST (Arizona time) on November 2, 2023. The request shall be sent to SPOCompliance@azdoa.gov, on behalf of the SPA.

DOCUMENTATION

This determination shall be placed in the procurement file or contract file.

_______________________________ _Chief Procurement Officer_________ Procurement Officer Signature Procurement Officer Title

__Kerry Wells_____________________ _10/26/23____ Procurement Officer Name Date mailto:SPOCompliance@azdoa.gov

Arizona Department of Corrections, Rehabilitation & Reentry

PROCUREMENT DETERMINATION

Confidential Information

REFERENCE

No.: BPM005375

Description: Electronic Payment Transaction Processing Services

AUTHORITY

A.R.S. § 41-2540(B) Responsibility of bidders and offerors; A.A.C. R2-7-103 Confidential Information

DETERMINATION

In accordance with A.A.C. R2-7-103(C), it is determined that:

● The following designated information, submitted by Global Tel*Link d/b/a ViaPath

Technologies (ViaPath), is confidential and the agency chief procurement officer shall not disclose the information except to those individuals deemed by the agency chief procurement officer to have a legitimate state interest:

■ Confidential – Supplement – ViaPath NIST 800 53 Cybersecurity

Framework Command System Compliance Report

■ Confidential – Supplement – ViaPath System and Organization Controls

SOC 2 Type 2 Report

● The following designated information submitted by ViaPath is not confidential:

■ Confidential – Supplement – ViaPath PCI DSS Certification

All other information submitted by ViaPath is not confidential and will be released as public record upon contract award.

If the Department receives a public records request to disclose the confidential documents, ViaPath will be notified and will be expected to defend against public disclosure. The Department is requesting ViaPath to provide written confirmation stating if such a request is made, ViaPath will defend against public disclosure. Please provide your written confirmation in a formal letter regarding this information no later than November 2, 2023 via email to dbrackney@azadc.gov.

mailto:dbrackney@azadc.gov

Arizona Department of Corrections, Rehabilitation & Reentry

BASIS

The above documents determined to be confidential appear to contain “trade secret” information as described in A.A.C. R2-7-101(51), whereas the document determined not confidential does not appear to meet the same standard.

NOTICE

In accordance with A.A.C. R2-7-103(D), if ViaPath wishes to request a review of this determination by the State Procurement Administrator (SPA), the request must be received no later than 3:00 pm MST (Arizona time) on November 2, 2023. The request shall be sent to SPOCompliance@azdoa.gov, on behalf of the SPA.

DOCUMENTATION

This determination shall be placed in the procurement file or contract file.

Chief Procurement Officer Procurement Officer Signature Procurement Officer Title

Kerry Wells 10/26/23 Procurement Officer Name Date mailto:SPOCompliance@azdoa.gov

ViaPath (GTL) Keefe Jpay

SELECTION CRITERIA:

1. Scope of Work

2. Experience and Capability

3. Price/Fees

TOTAL POSSIBLE POINTS

Scope of Work Evaluation

Points

Rating

Points

(0 - 2)

Score / Comments

Rating

Points

(0 - 2)

Score / Comments

Rating

Points

(0 - 2)

Score / Comments

Section 1 Introduction Not Scored Not Scored Not Scored

Section 2 Task Not Scored Not Scored Not Scored

Section 3 Definitions Not Scored Not Scored Not Scored

Section 4.1 Purpose Not Scored Not Scored Not Scored

Section 4.2 Background Not Scored Not Scored Not Scored

Section 4.3 Schedule Pass Pass/Fail Pass Pass/Fail Pass Pass/Fail

Section 4.4 Utilization of Contractor's Services Pass Pass/Fail Pass Pass/Fail Pass Pass/Fail

Section 4.5.1 Costs and Revenue Pass Pass/Fail Pass Pass/Fail Pass Pass/Fail

Section 4.5.2 Minimum Requirements Pass Pass/Fail Pass Pass/Fail Pass Pass/Fail

60 60 60

2 Meets requirements 2 Meets requirements 2 Meets requirements

Section 4.5.4 Data and Network Access/Security

40 40 40

2 Meets requirements 2 Meets requirements 2 Meets requirements

40 40 40

2 Meets requirements 2 Meets requirements 2 Meets requirements

40 40 40

2 Meets requirements 2 Meets requirements 2 Meets requirements

40 40 40

2 Meets requirements - no subcontractors 2 Meets requirements 2 Meets requirements

20 40 40

Offeror performs annual internal testing and identified its 3rd party testing provider, but did not provide enough details to allow for a more complete evaluation of its testing process.

2 Meets requirements 2 Meets requirements

Section 4.5.5 Access and Types/Methods of Payment

30 30 30

2 Meets requirements 2 Meets requirements 2 Meets requirements

30 30 30

2 Meets requirements 2 Meets requirements 2 Meets requirements

30 30 30

2 Meets requirements 2 Meets requirements 2 Meets requirements

Evaluation Tool for Request for Proposals BPM005375 (ADCRR No 23-132-28)

2 = 100% of total available points - Meets Requirements

Offeror Identification

Available Points

Scoring Guidelines: Scoring for all rated criteria can be scored from a minimum of 0 points to a maximum of 2 points.

1 = 50% of total available points - Partially Meets Requirements

0 = 0% of total available points - Does Not Meet Requirements, no response, or does not provide enough information to evaluate (Note: During the evaluation process, some criteria may given an initial "0" and subsequently changed contingent upon clarification, revision, and or negotiations.)

Section 4.5.5.1 - Internet Website/Portal

Section 4.5.5.2 - Telephone

Section 4.5.5.3 - Walk-in Storefront

Global Tel*Link (ViaPath

Technologies)

(GTL)

Section 4.5.3 Transaction Reporting (4.5.3.1 - 4.5.3.2.21)

Section 4.5.4.1.1 Unauthorized Access/Theft

- include copy of PCI DSS compliance certificate

Section 4.5.4.1.2. Disaster Protection/Recovery

Section 4.5.4.1.3. Cyberattack Protection and Recovery

Section 4.5.4.1.4. Subcontractor Vulnerability

Section 4.5.4.1.5. Penetration Testing

Jpay, LLC Keefe Commissary Network, LLC dba Access Corrections

ViaPath (GTL) Keefe JpayOfferor Identification

Available Points 30 30 30

2 Meets requirements 2 Meets requirements 2 Meets requirements

80 80 80

2 Meets requirements 2 Meets requirements 2 Meets requirements

30 30 30

2 Meets requirements 2 Meets requirements 2 Meets requirements

30 30 30

2 Meets requirements 2 Meets requirements 2 Meets requirements

30 30 30

2 Meets requirements 2 Meets requirements 2 Meets requirements

Section 4.5.10 Miscellaneous Provisions (4.5.10.1 - 4.5.10.2) Not Scored Not Scored Not Scored

Section 4.5.11 Stipulated Requirements for Contractors Not Scored Not Scored Not Scored

Total Points for Scope of Work 550 530 550 550

Section 4.6 Experience and Qualifications Evaluation

Points

Rating

Points Score / Comments

Rating

Points Score / Comments

Rating

Points Score / Comments

150 150 150

2 Meets requirements 2 Meets requirements 2 Meets requirements

100 100 100

2 Meets requirements 2 Meets requirements 2 Meets requirements

Total Points for Experience & Capabilities 250 250 250 250

Price/Fees Evaluation

Points Score / Comments Score / Comments Score / Comments

200 199 160

Total Points for Fees 200 200 199 160

980 999 960

I AGREE WITH THE ABOVE SCORING AND COMMENTS SHOWN ABOVE:

William Meola Signature

Nan Nesvig Signature

Section 4.5.8 Customer Service (4.5.8.1 - 4.5.8.2) 30

Section 4.6.2 Experience and References

Section 4.6.1 Experience and Capability

Section 4.5.6 Search, Mapping and Data Mining (Subsection

4.5.6.1 - 4.5.6.1.3.3)

Each of the 36 priced line items were given a weighting factor based upon the number of transactions for that line item over a recent 12-month period. That weighting factor was multiplied Offeror's price to arrive at an adjusted score. The offer with the lowest total adjusted score received all 200 possible points. Other offers were awarded points proportional to the quotient of the lowest adjusted score divided by theirs.

OFFEROR'S TOTAL POINTS FOR ALL CRITERIA

Section 4.5.5.4 - Mobile Payment Platform/Application 30

Section 4.5.7 System Upgrade/Outage/Breach (4.5.7.1 -

4.5.7.4)

Section 4.5.9 Deployment, Contract Expiration/Termination and Decommissioning (4.5.9.1 - 4.5.9.2.4)

Christine White Signature

DBRACKNEY

Stamp

Fee Evaluation - BPM005375 - Electronic Payment Transaction Processing Services

Inmate Trust Account Deposits % of All # Transactions

Payment in recent Weighting APP Weighted APP Weighted APP Weighted APP Weighted

Internet Transactions Transactions 12-mo. Period Factor Fees Fees Fees Fees Fees Fees Fees Fees

$1.00 - $20.00 4.254% 29,367 0.04254 0.95 0.040 0.95 0.040 0.95 0.040 0.95 0.040

$20.01 - $30.00 4.496% 31,039 0.04496 1.45 0.065 1.45 0.065 2.35 0.106 1.45 0.065

$30.01 - $40.00 3.391% 23,410 0.03391 1.89 0.064 1.89 0.064 2.85 0.097 1.95 0.066

$40.01 and up 22.871% 157,878 0.22871 4.95 1.132 4.95 1.132 5.85 1.338 4.95 1.132

Mobile App Transactions

$1.00 - $20.00 7.537% 52,026 0.07537 0.95 0.072 0.95 0.072 0.95 0.072 0.95 0.072

$20.01 - $30.00 6.590% 45,490 0.06590 1.45 0.096 1.45 0.096 2.35 0.155 1.45 0.096

$30.01 - $40.00 5.407% 37,322 0.05407 1.89 0.102 1.89 0.102 2.85 0.154 1.95 0.105

$40.01 and up 30.723% 212,084 0.30723 4.95 1.521 4.95 1.521 5.85 1.797 4.95 1.521

Telephonic Transactions

$1.00 - $20.00 0.463% 3,194 0.00463 0.95 0.004 0.95 0.004 0.95 0.004 0.95 0.004

$20.01 - $30.00 0.578% 3,992 0.00578 1.45 0.008 1.45 0.008 2.35 0.014 1.45 0.008

$30.01 - $40.00 0.511% 3,529 0.00511 1.89 0.010 1.89 0.010 2.85 0.015 1.95 0.010

$40.01 and up 3.949% 27,262 0.03949 4.95 0.195 4.95 0.195 5.85 0.231 5.50 0.217

Store Front Transactions

$1.00 - $20.00 0.232% 1,600 0.00232 2.50 0.006 4.50 0.010 0.95 0.002 2.50 0.006

$20.01 - $30.00 0.434% 2,998 0.00434 2.50 0.011 4.50 0.020 2.35 0.010 2.50 0.011

$30.01 - $40.00 0.434% 2,994 0.00434 2.50 0.011 4.50 0.020 2.85 0.012 2.50 0.011

$40.01 and up 4.165% 28,749 0.04165 2.50 0.104 4.50 0.187 5.85 0.244 2.50 0.104

Community Corrections Payments

Internet Transactions

$1.00 - $20.00 0.012% 80 0.00012 0.95 0.000 0.95 0.000 0.95 0.000 0.95 0.000

$20.01 - $30.00 0.009% 64 0.00009 1.45 0.000 1.45 0.000 2.35 0.000 1.45 0.000

$30.01 - $40.00 0.009% 60 0.00009 1.89 0.000 1.89 0.000 2.85 0.000 1.95 0.000

$40.01 and up 0.657% 4,538 0.00657 4.95 0.033 4.95 0.033 5.85 0.038 4.95 0.033

Mobile App Transactions

$1.00 - $20.00 0.010% 71 0.00010 0.95 0.000 0.95 0.000 0.95 0.000 0.95 0.000

$20.01 - $30.00 0.010% 67 0.00010 1.45 0.000 1.45 0.000 2.35 0.000 1.45 0.000

$30.01 - $40.00 0.011% 73 0.00011 1.89 0.000 1.89 0.000 2.85 0.000 1.95 0.000

$40.01 and up 0.513% 3,540 0.00513 4.95 0.025 4.95 0.025 5.85 0.030 4.95 0.025

Telephonic Transactions

$1.00 - $20.00 0.003% 24 0.00003 0.95 0.000 0.95 0.000 0.95 0.000 0.95 0.000

$20.01 - $30.00 0.019% 133 0.00019 1.45 0.000 1.45 0.000 2.35 0.000 1.45 0.000

$30.01 - $40.00 0.001% 8 0.00001 1.89 0.000 1.89 0.000 2.85 0.000 1.95 0.000

$40.01 and up 0.220% 1,522 0.00220 4.95 0.011 4.95 0.011 5.85 0.013 5.50 0.012

Store Front Transactions

$1.00 - $20.00 0.008% 52 0.00008 2.50 0.000 4.50 0.000 0.95 0.000 2.50 0.000

$20.01 - $30.00 0.005% 32 0.00005 2.50 0.000 4.50 0.000 2.35 0.000 2.50 0.000

$30.01 - $40.00 0.006% 41 0.00006 2.50 0.000 4.50 0.000 2.85 0.000 2.50 0.000

$40.01 and up 0.515% 3,558 0.00515 2.50 0.013 4.50 0.023 5.85 0.030 2.50 0.013

$25 Background Check/Visitation Transactions

1.937% 13,374 0.01937 1.00 0.019 1.00 0.019 0.95 0.018 0.00 0.000

0.001% 4 0.00001 1.00 0.000 1.00 0.000 0.95 0.000 0.00 0.000

0.019% 134 0.00019 1.00 0.000 1.00 0.000 0.95 0.000 0.00 0.000

Store Front Transactions 0.000% 0 0.00000 2.50 0.000 4.50 0.000 0.95 0.000 0.00 0.000

Totals 100.000% 690,309 1.00000 80.94 3.544 98.94 3.660 99.80 4.423 76.90 3.553

Raw Score Adj. Score Raw Score Adj. Score Raw Score Adj. Score Raw Score Adj. Score

200 160 199

Internet

Mobile Apps

Telephone

Offer #1 Offer #2 Offer #3

ViaPath (using

CheckFreePay for

Storefront

Transactions)

Jpay (using MoneyGram for Storefront

Transactions)

Keefe (using InComm for

Storefront Transactions)

Offer #1 (modified)

ViaPath (using Western

Union for Storefront

Transactions)

Total Points Not separately used on

Evaluation Tool