Attachment_7_-_Experience_and_References.pdf

Attachment 7: Experience and References Solicitation No. BPM005375

Electronic Payment Transaction Processing Services

State of Arizona Department of Corrections, Rehabilitation & Reentry Procurement Services 701 E. Jefferson Street

Phoenix, AZ 85034

Attachment 7: Experience and References Rev. 4.2.2023

Offeror shall provide at least three (3) client references for contract work performed within the last five

(5) years similar to the requirements of this RFP. It shall be the responsibility of the Offeror to obtain the reference from each entity. References should be submitted with the Offerors proposal response.

Reference for: ___________________________________________________________

Contractor Name (please type or print) Name of Entity providing Reference Entity Contact Name Contract Start Date Contract Term

Phone Number Email Address No. of Inmate’s served

Address City/State Zip

Answers should be specific to the Contractor’s performance and ability to comply with the contract requirements.

1. Did the Contractor fulfill the total contract term? If no, please identify why.

2. Please provide a brief description of the scope of services for the above referenced Contract(s) including the type, size and security level of the populations served.

3. Did the Contractor provide a milestone chart? Did the Contractor meet the time frames in the milestone chart? If no, please provide information on what areas did not meet.

4. Was the Contractor able to provide sufficient staffing? If no, please explain

Securus Technologies, LLC

Oklahoma Department of Corrections Leon Wilson 2/24/2020 1 yr w/10 renewa

405-425-2786 leon.wilson@doc.ok.gov 17,000

PO BOX 11400 Oklahoma City, OK 73111

Yes, Securus fulfilled the core of the contract requirements

Securus provides electronic payment services to the OK DOC. The OK DOC is a 17,000 bed agency with multiple custody levels ranging from Minimum custody to Maximum Custody.

During initial project implementation, there was a project plan with implementation mile stones. All timelines were met.

Securus provides sufficient staffing to meet the needs of the OK DOC.

Department of Corrections, Rehabilitation & Reentry Procurement Services

5. Using a scale from 1 to 5, with 5 signifying the highest score, please rate the following questions:

5.1. Rate ability to meet contracted task 1 2 3 4 5

5.2. Quality of service. 1 2 3 4 5

5.3. Experience, qualifications of staff. 1 2 3 4 5

5.4. Ability to meet stated time frames. 1 2 3 4 5

5.5. Adhere to time frame for startup. 1 2 3 4 5

5.6. Fully staffed at startup. 1 2 3 4 5

5.7. Rate cooperation level when implementing changes. 1 2 3 4 5

5.8. Did the Contractor’s ability to resolve any and all deficiencies during 1 2 3 4 5 the term of this contract meet your company’s satisfaction?

5.9. Were any Corrective Action notices/orders issued? Y / N

How satisfied were you with the response and implementation? 1 2 3 4 5

5.10. Overall satisfaction of Contractor’s performance. 1 2 3 4 5

Securus meets the needs of the agency for electronic funding and is very responsive when any concerns arise. Overall, the OK DOC is very happy with the service.

Department of Corrections, Rehabilitation & Reentry Procurement Services

Offeror shall provide at least three (3) client references for contract work performed within the last five

(5) years similar to the requirements of this RFP. It shall be the responsibility of the Offeror to obtain the reference from each entity. References should be submitted with the Offerors proposal response.

Reference for: ___________________________________________________________

Answers should be specific to the Contractor’s performance and ability to comply with the contract requirements.

North Dakota Department of Corrections Shaun Fode 2/1/2018 10/31/2026

701-328-6214 smfode@nd.gov 1,800

3100 Railroad Ave Bismarck ND 58501

Yes, Securus has met the contract terms for electronic payment services

The ND DOC has all custody levels, in 6 different sites for a total of 1800 incarcerated individuals. Securus provides electronic payment services to the ND DOC.

All timelines related to the project were met, ad the overall implementation was smooth.

Yes, sufficient staff was provided by the contractor.

Department of Corrections, Rehabilitation & Reentry Procurement Services

5. Using a scale from 1 to 5, with 5 signifying the highest score, please rate the following questions:

5.2. Quality of service. 1 2 3 4 5

5.3. Experience, qualifications of staff. 1 2 3 4 5

5.4. Ability to meet stated time frames. 1 2 3 4 5

5.5. Adhere to time frame for startup. 1 2 3 4 5

5.6. Fully staffed at startup. 1 2 3 4 5

5.7. Rate cooperation level when implementing changes. 1 2 3 4 5

5.8. Did the Contractor’s ability to resolve any and all deficiencies during 1 2 3 4 5 the term of this contract meet your company’s satisfaction?

5.9. Were any Corrective Action notices/orders issued? Y / N

Securus does a great job meeting our electronic funding needs as a agency. When issues or concerns arise, Securus is responsive and the matter is resolved quickly.

Department of Corrections, Rehabilitation & Reentry Procurement Services

Offeror shall provide at least three (3) client references for contract work performed within the last five

(5) years similar to the requirements of this RFP. It shall be the responsibility of the Offeror to obtain the reference from each entity. References should be submitted with the Offerors proposal response.

Reference for: ___________________________________________________________

Answers should be specific to the Contractor’s performance and ability to comply with the contract requirements.

Ventura County Captain Tim Lanquist Aug 2018 Jan 2028

(805) 648-9275 timothy.lanquist@ventura.org 1500

600 Todd Road Santa Paula, CA 93060

Yes. Ventura has Money Transfer and Kiosks through JPay. We have had them for 5 years and have just extended services through 2028.

JPay Money Transfer, Debit Funding and Lobby Kiosks

Yes, in 2018. All were met. Adding Booking Kiosks in the near future.

On Site Field Service Tech and Project Team installed Kiosks.

Department of Corrections, Rehabilitation & Reentry Procurement Services

5. Using a scale from 1 to 5, with 5 signifying the highest score, please rate the following questions:

5.2. Quality of service. 1 2 3 4 5

5.3. Experience, qualifications of staff. 1 2 3 4 5

5.4. Ability to meet stated time frames. 1 2 3 4 5

5.5. Adhere to time frame for startup. 1 2 3 4 5

5.6. Fully staffed at startup. 1 2 3 4 5

5.7. Rate cooperation level when implementing changes. 1 2 3 4 5

5.8. Did the Contractor’s ability to resolve any and all deficiencies during 1 2 3 4 5 the term of this contract meet your company’s satisfaction?

5.9. Were any Corrective Action notices/orders issued? Y / N