Electronic Payment Transaction Processing Services

The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) issued Request for Proposal (RFP) No. BPM005375 seeking comprehensive electronic payment transaction processing services for three primary functions: inmate trust account deposits, community supervision payments, and inmate visitation background check fees. The solicitation requires a contractor to provide payment processing capabilities across multiple channels including walk-up storefronts, internet website/portal, telephone systems (live agent and IVR), and mobile applications. Vendors must support multiple payment types including major credit cards, debit cards, prepaid cards, and mobile payment platforms like PayPal, Apple Pay, and Google Pay. The proposal requires full PCI DSS compliance, a valid Arizona Money Transmitter License, and daily fund transfers to the Arizona State Treasury. Proposals were due on October 6, 2023, at 3:00 PM Arizona Time through the Arizona Procurement Portal, with a firm offer period of 180 days. The evaluation criteria weighted 550 points for Scope of Work, 250 points for Experience and Capability of Offeror, and 200 points for Price/Fees, with the contract effective date set between December 31, 2023, and January 1, 2024.

The RFP did not include specific set-aside designations for disadvantaged enterprises, but did require compliance with various state and federal regulations including non-discrimination requirements and prohibitions on boycotts of Israel and forced labor. The incumbent vendors for this contract include three awardees: JPay LLC, Keefe Commissary Network, LLC (DBA Access Corrections), and Global Tel*Link Corporation (DBA ViaPath Technologies). These vendors must integrate with ADCRR's existing Keefe KeepTrak Inmate Banking System and Arizona Correctional Information System (ACIS). The contract requires vendors to process approximately 690,309 annual transactions totaling $51.6 million, with the contractor's sole compensation derived from transaction fees collected from the public. The contract term is three years with options to extend for two additional years. Each awarded vendor was required to maintain comprehensive insurance coverage, including $2 million in technology errors & omissions insurance, $2 million in cyber liability, and $2 million in commercial general liability.