7_-_Attachment_7_-_References.pdf
PDF 1 MB Posted
- Solicitation number
- BPM005375
- Issued by
- Arizona
About this file
This is a references attachment document submitted by Keefe Commissary Network, LLC (operating as Access Corrections) in response to Solicitation No. BPM005375 for Electronic Payment Transaction Processing Services with the Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR). The solicitation requires offerors to provide at least three client references for contract work performed within the last five years similar to the RFP requirements. Keefe submitted a reference from the Oregon Department of Corrections, where Keefe has served as a third-party credit card processing vendor since 2011 under a contract that has been extended every two years. The Oregon contract covers payment file processing and canteen goods provision for the entire inmate population across minimum to maximum security custody levels, with services delivered on schedule and timelines consistently met.
In the reference evaluation, Keefe received top ratings across all performance metrics from the Oregon Department of Corrections contact Bob Culp, including scores of 5 out of 5 for ability to meet contracted tasks, quality of service, staff experience and qualifications, ability to meet stated timeframes, adherence to startup timelines, full staffing at startup, cooperation during implementation changes, deficiency resolution, and overall contractor performance satisfaction. No Corrective Action notices or orders were issued against Keefe during the contract term. The Oregon reference demonstrates Keefe's capability to serve a correctional system with 12,500 inmates and provides evidence of sustained performance and contract extensions over more than a decade of service.
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Arizona Department of Corrections, Rehabilition and Reentry (ADCRR) Attachment 7 Electronic Payment Transaction Processing Services References BPM005375 ©2023 Keefe Group® Page 1
REFERENCES
Keefe Response: Please see the following pages for Keefe’s response to Attachment 7 – References.
Attachment 7: Experience and References Solicitation No. BPM005375
Electronic Payment Transaction Processing Services
State of Arizona Department of Corrections, Rehabilitation & Reentry Procurement Services 701 E. Jefferson Street
Phoenix, AZ 85034
Attachment 7: Experience and References Rev. 4.2.2023
Offeror shall provide at least three (3) client references for contract work performed within the last five
(5) years similar to the requirements of this RFP. It shall be the responsibility of the Offeror to obtain the reference from each entity. References should be submitted with the Offerors proposal response.
Reference for: ___________________________________________________________
Contractor Name (please type or print) Name of Entity providing Reference Entity Contact Name Contract Start Date Contract Term
Phone Number Email Address No. of Inmate’s served
Address City/State Zip
Answers should be specific to the Contractor’s performance and ability to comply with the contract requirements.
1. Did the Contractor fulfill the total contract term? If no, please identify why.
2. Please provide a brief description of the scope of services for the above referenced Contract(s) including the type, size and security level of the populations served.
3. Did the Contractor provide a milestone chart? Did the Contractor meet the time frames in the milestone chart? If no, please provide information on what areas did not meet.
4. Was the Contractor able to provide sufficient staffing? If no, please explain
Keefe Commissary Network, LLC DBA Access Corrections
Oregon Department of Corrections
Bob Culp
Two year
(503) 378-5872
Bob.A.Culp@DOC.OREGON.GOV
12,500
3275 Fairview Industrial Dr. SE Suit 200
Salem, Oregon
97301
Yes, the contract has been extended every two years since starting in 2011
Acting as a third-party credit card processing vendor and provides payment files with details. Provides canteen goods for the entire inmate population. Including minimum to maximum custody level inmates.
Timelines were met and services were delivered on time.
Yes
Attachment 7: Experience and References Solicitation No. BPM005375
Electronic Payment Transaction Processing Services
State of Arizona Department of Corrections, Rehabilitation & Reentry Procurement Services 701 E. Jefferson Street
Phoenix, AZ 85034
Attachment 7: Experience and References Rev. 4.2.2023
5. Using a scale from 1 to 5, with 5 signifying the highest score, please rate the following questions:
5.1. Rate ability to meet contracted task 1 2 3 4 5
5.2. Quality of service. 1 2 3 4 5
5.3. Experience, qualifications of staff. 1 2 3 4 5
5.4. Ability to meet stated time frames. 1 2 3 4 5
5.5. Adhere to time frame for startup. 1 2 3 4 5
5.6. Fully staffed at startup. 1 2 3 4 5
5.7. Rate cooperation level when implementing changes. 1 2 3 4 5
5.8. Did the Contractor’s ability to resolve any and all deficiencies during 1 2 3 4 5 the term of this contract meet your company’s satisfaction?
5.9. Were any Corrective Action notices/orders issued? Y / N
How satisfied were you with the response and implementation? 1 2 3 4 5
5.10. Overall satisfaction of Contractor’s performance. 1 2 3 4 5
2/2023 5 Years
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