WPS III Section C - Statement of Work - 06.24.20.docx

WPS III IDIQ

Section C – Statement of Work V20200624

WPS III IDIQ

Section C – Statement of Work V20200624

U.S. Department of State Worldwide Protective Services (WPS) III

IDIQ – SECTION C

Statement of Work V20200624

Table of Contents

C.1 Introduction The “Omnibus Diplomatic Security and Antiterrorism Act of 1986,” as amended (The Act) established the Secretary of State (hereinafter referred to as “Secretary”) as ultimately responsible for, inter alia, the safety and security of the Department of State (Department) and its employees serving in the U.S. and overseas. The Secretary has delegated these global safety and security responsibilities to the Assistant Secretary for the Bureau of Diplomatic Security (DS).

The Act further authorizes DS to employ individuals or organizations by contract to assist it with this global safety and security mission. The Worldwide Protective Services (WPS) III contract, administered and managed by DS, Office of Overseas Protective Operations, Worldwide Protective Services Division (DS/OPO/WPS), supports DS’s global protective and security mission, particularly in elevated high risk/high threat environments, by deploying the additional needed resources to strengthen DS’ security and protective posture in a surge or long-term capacity.

The Department maintains over 270 Posts outside the continental U.S. (OCONUS). The Foreign Service Act of 1980 gives the Chief of Mission (COM) to a foreign country full responsibility for the safety and security of all U.S. Government employees serving in that country (except Voice of America correspondents on official assignment and those personnel under the authority of a U.S. area military combatant commander) and their eligible accompanying household members. Advising the COM on the execution of security and protective matters is the Regional Security Officer (RSO), DS, Diplomatic Security Service (DS/DSS). The RSO is responsible for implementing and managing the diverse portfolio of security and protective functions at the RSO’s assigned Post(s) abroad, including Contractor provided services performed under the WPS III contract.

Domestically/Continental U.S. (CONUS), several DS offices share responsibility for the execution and management of security and protective operations that are within the Department’s purview, including Contractor provided services.

As used in this section of the base contract the acronym “DS” refers to CONUS operations and the acronym “RSO” refers to OCONUS operations. When the term “DS/RSO” is used in this section it refers to whichever authority is applicable as identified by the task order (TO) performance location. When the acronym “DS/OPO/WPS” is used, it refers to the WPS program management office.

In this section of the base contract, the term “Contractor” or any variant thereof refers to the prime Contractor and their personnel as well as the Contractor’s subcontractor(s) and their personnel.

C.2 OBJECTIVE

The primary objective of this contract is to secure best-in-class and on-time delivery of those Contractor-provided resources and services DS/OPO/WPS deems necessary to meet DS’ global security and protective responsibilities. It is through a strong U.S. Government and Contractor partnership that this important overall security objective can most effectively be achieved.

A. The IDIQ and the Statement of Work (SOW), as well as its referenced attachments, include all in-scope requirements, with the TO specifying the actual required services, resources, equipment, supplies, and material to be provided by the Contractor. Task order requirements will not exceed the requirements set forth in the base contract, but may reduce/waive any base contract requirements (e.g., labor category qualifications, training requirements, etc.) with prior written approval by the Contracting Officer (CO) and these reductions/waivers will only apply to that TO.

B. It is the responsibility of the Contractor to monitor its performance and identify potential failures in performance before they occur. In general, it is the U.S. Government’s position that waivers not be granted. However, in the event that such failure is due to circumstances beyond the Contractor’s control, the Contractor may request a waiver in writing from the CO. Such requests must be made far enough in advance to allow the U.S. Government to provide alternative direction to meet the requirement or grant the waiver.

C.3.2 Task Order Performance Locations Task order performance locations include all of the U.S. and its territories and international locations throughout the world and will be identified in the individual TO.

C.3.3 Task Order Performance Location Business Risks The Contractor should be aware and capable of effectively managing a wide array of business risks and issues, particularly those associated with working in high risk/high threat and international environments. Such risks include, but are not limited to, exposure to loss, labor disputes, political unrest, exporting/importing regulations compliance especially regarding the manufacture and export of items and services controlled under the International Traffic in Arms Regulations and dual-use items controlled under the Export Administration Act, unstable local politics, geographical issues, and vastly different legal systems, all of which can have a profound impact on the Contractor’s ability to meet contractual requirements.

All attachments and appendices referenced herein are included in Section J of the IDIQ contract.

C.4.2 Acronyms, Abbreviations, and Definitions See Attachment 11, Acronyms, Abbreviations, and Definitions.

C.5 INHERENTLY GOVERNMENTAL FUNCTION

A. The DS/RSO and DS/OPO/WPS organizations retain core leadership authority in the direction and control of activities and deployment of resources, including Contractor resources, in carrying out DS’ security mission. This does not, in and of itself, include authoritative direction related to the Contractor’s own internal administration, discipline, or organization.

B. Nothing contained in this contract shall be construed to limit or impair the authority or responsibility of any law enforcement agency of the U.S. or host nation with respect to investigative, protection, security, or intelligence activities.

C.6 SCOPE OF WORK

The Contractor shall put into operation the total work effort needed to satisfy the operational and technical requirements of this contract and resulting TOs. At a minimum, this work effort includes the following:

A. Ensuring the safety and security of the Department’s facilities, buildings, property, and employees and their accompanying eligible household members, as well as any DS/RSO-designated U.S. and foreign Government dignitaries, diplomats, officials, employees, and others.

B. Furnishing fully trained and qualified candidates who are suitable to be granted a national security clearance, public trust certification, or security certification by the Department, as specified in the TO.

C. Providing sustainment training to ensure that Contractor personnel performing services at the place of performance remain qualified in all the skills, knowledge, and qualifications outlined in this contract for their position and labor category.

D. Ensuring required staffing levels are met with DS/OPO/WPS-approved Contractor personnel in accordance with the timeframe(s) established in the applicable TO.

E. Ensuring that DS/OPO/WPS-approved personnel are available to prevent any disruption in service during adverse events (e.g., labor disputes, civil unrest, acts of nature, attacks, etc.).

F. Establishing internal policies, procedures, and processes for use by Contractor personnel performing work under this contract in accordance with this contract and the resulting TO(s).

G. Establishing well-defined and understood lines of authority, responsibility, and accountability for Contractor personnel performing work under this contract.

H. Providing quality program management oversight and assurance.

I. Performing all examinations, inspections, and tests necessary to determine whether the services, equipment, supplies, and material to be offered for acceptance by the U.S. Government conform to contract requirements. The U.S. Government will also perform inspections to ensure that such services, equipment, supplies, and materials conform to prescribed requirements.

J. Delivering timely, complete, and accurate reports to the U.S. Government per the requirements in this contract and the resulting TO(s). Report submissions are required to be uploaded to any technical databases identified and provided by DS/OPO/WPS, and may fulfill and/or supplement the method of submission for the deliverable report as directed by the identified section requiring the reporting in this contract.

K. Accomplishing the required work either in an independent manner or in cooperation with the U.S. Government, Government-furnished Contractor resources, and other U.S. and host nation agencies.

L. The Contractor shall utilize Government provided information technology systems (specified at the Task Order level) to create and maintain administrative files, and provide and report deliverables. The U.S. Government may identify alternative electronic delivery methods at the task order level. Utilization of Government provided information technology systems or electronic delivery methods does not relieve the Contractor of using other Contractor provided information technology systems to properly manage and execute the contract and resulting task orders.

The Contractor shall:

A. Provide continuous supervision of Contractor personnel performing work under this contract from the first day of performance through completion of the TO.

B. Provide all services, resources, and support twenty-four (24) hours a day, seven (7) days a week, three hundred [and] sixty-five (365) days per year unless otherwise specified in the TO or by the U.S. Government.

C. Ensure that their personnel performing work under this contract comply with the contract and applicable TO requirements in an effective, timely, efficient, and courteous manner.

D. Ensure that their project managers performing work under this contract collaborate with and focus all security and protective efforts through DS/RSO.

E. Ensure that the Contractor, their subcontractors, and personnel performing work under this contract have and maintain applicable certifications, licenses, and permits acceptable in the commercial market and required by federal, state, local, and host country laws; and maintain such certifications at the TO performance location and make them available for U.S. Government inspection.

F. Ensure that their personnel and canines performing work under this contract are properly equipped in accordance with Attachment 6, Standard Equipment and the TO.

G. Ensure that their personnel who are provided uniforms, personal protective equipment (PPE), and other gear wear, use, and/or employ such equipment, unless otherwise directed in writing by DS/RSO. All equipment must be inventoried, maintained, issued, and disposed in accordance with Attachment 6, the TO, and as directed by DS/RSO.

H. Ensure that their management and operations conform to the requirements set forth in the American National Standards Institute (ANSI) standard entitled PSC-1-2012, and any subsequent issued revisions, for the duration of their performance under this contract. The Contractor shall be a member of the International Code of Conduct for Private Security Provider’s Association (ICoCA) in good standing, i.e. not currently suspended or terminated from the ICoCA (see Section H requirements).

I. Ensure that all required notifications are provided in a timely manner.

J. Ensure that all contract and task order deliverables are submitted to the DS/OPO/WPS Operations Center (OPS) in addition to those recipients identified in the specific deliverable.

C.7.2 Work Restrictions and Requirements The Contractor shall:

A. Ensure that no Contractor personnel performing work under this contract are working, i.e. actually engaged in the performance of one’s assigned tasks, for more than twelve (12) consecutive hours in a twenty-four (24) hour period, to include work breaks unless otherwise approved in writing by the Contracting Officer’s Representative (COR) to support an exigent circumstance that requires Additional and Emergency (A&E) services.

1. The following activities are not considered work for the purposes of the twelve (12) hour work restriction: roll call/guard mount, commuting to/from work, biometric attendance scanning, equipment issuance/return, and in/out processing. Any additional non-work activities will be identified in the TO. If the individual is performing training, weapons qualification or practice, or any task order-related work for the Contractor, those hours shall count against the twelve (12) hour work restriction.

2. If additional work is required to perform services in accordance with the contract and the TO is not fully staffed for the required labor category, the Contractor may not request A&E approval by the COR if other available staff of the same labor category that are physically located within a reasonable amount of time to report have not met 12 consecutive hours of performed work to fulfill services at the time requested.

3. The CO or COR must provide prior authorization of any/all A&E prior to those services being provided. Verbal authorization by the CO or COR for A&E must be followed up in writing by the CO or COR no later than 24 hours after A&E being provided.

B. Although Contractor personnel performing work under this contract may be DS/OPO/WPS-approved for multiple positions/labor categories, ensure that such personnel do not simultaneously work/fill more than one position/labor category at any given time.

C. Ensure that Contractor personnel and explosives detection canines (EDCs) performing work under this contract do not assume work under this contract unless the individual or canine has been in a non-working status for a minimum of eight (8) consecutive hours prior to reporting for work.

D. Ensure that all Contractor personnel and canines performing work under this contract have one (1) twenty-four (24) consecutive hour rest period after no more than six (6) consecutive workdays, to include training days.

1. During this rest period, personnel and canines shall not engage in any type of training, weapons qualification or practice, administrative functions, or perform any other work assignments. Food-reward canines are exempted from this restriction.

2. Specific work-week scheduling (i.e., X days on, X days off) and staffing patterns within the scope of this requirement will be established in the TO.

E. Ensure that all guard services personnel performing work under this contract have a minimum of one (1) dedicated training day per 30 day period of performance for necessary annual refresher training, sustainment training, and firearms range time. This dedicated training day counts as a workday for billing purposes and meeting the above 6:1 schedule.

F. Ensure that all Contractor personnel performing work under this contract begin work promptly and remain on-the-job until properly relieved (see Attachment 11, Acronyms, Abbreviations, and Definitions). Any inability of the Contractor to provide proper relief from duty must be notified to the COR immediately via phone or in writing.

G. Ensure that all Contractor personnel performing work under this contract that are on break:

1. Continuously monitor and maintain radio communication with DS/RSO’s protective and/or security operations.

2. Keep all assigned equipment on their person and ready for use.

3. Remain available to provide rapid response support.

C.7.3 Subcontracting Requirements A. The Contractor shall directly employ all personnel providing protective and armed guard services unless otherwise authorized by the CO.

B. In the event that the Contractor requires the services of subcontractors to perform any obligations under the TO, the Contractor shall obtain prior written consent from the CO. The CO is entitled to review the qualifications of and reject any Contractor-proposed subcontractor that he/she reasonably considers not capable or qualified to perform the requirements of this contract and applicable TO.

C. The subcontractor must meet the same vetting requirements for RSO Vetting Approvals, public trust certifications and security clearances as the prime Contractor as identified in contract and task order position requirements.

C.7.4 Standard Operating Procedures A. After TO award, DS/RSO and DS/OPO/WPS will provide the Contractor with the applicable Department’s standard operating procedures (SOPs) related to the specific services required by the TO. These SOPs provide step-by-step instructions on how a specific operation, method, or procedure is to be accomplished by Contractor personnel performing work under this contract and resulting TO. These SOPs shall not be modified or revised by the Contractor without the written permission of DS/RSO and DS/OPO/WPS contracting officer’s representative (COR).

B. The Contractor shall:

1. Ensure that all of their personnel performing work under this contract are fully familiar with and adhere to the applicable SOPs’ requirements.

2. Submit any suggested modification or revision to any SOPs in writing (via e-mail or other identified electronic method) to DS/RSO and DS/OPO/WPS COR. The requested modification or revision shall not be implemented by the Contractor until written authorization is received from the aforementioned Department officials.

C. If the Contractor believes that the Department has made a change to an SOPs’ requirement that calls for effort outside the scope of this contract, the Contractor shall inform (via e-mail or other identified electronic method) the CO, DS/OPO/WPS COR, and DS/OPO/WPS GTM within two (2) calendar days after notification of such change, and shall not proceed with the changed requirement(s) until notified to do so (in writing or verbally) by the CO or DS/OPO/WPS COR.

C.7.5 Use of Force A. The Contractor shall ensure that their armed personnel at the TO performance location, which includes those personnel performing work under this contract and any personnel providing security for the Contractor:

1. Are provided with, understand, acknowledge in writing, and comply with Attachment 5, Use of Force and, if applicable, the DS/RSO “Mission Firearms Policy.”

2. Are provided with, understand, and comply with all applicable U.S. and host nation laws and regulations restricting authority to carry weapons and rules on the use of force.

B. The Contractor shall:

1. Secure a signed and dated certification from all of their personnel who are authorized by the U.S. Government to be armed, prior to that individual performing work at the TO performance location. This certification shall state that the individual has read and understood all applicable policy(ies), requirements, and rules (see Section C.7.5.A), and be renewed at the beginning of each TO performance period.

2. Ensure that all U.S. citizen contract personnel designated for performance of an armed position of the contract must read, acknowledge in writing, and comply with Lautenberg Amendment requirements and submit a signed copy of the DS/OPO/WPS Lautenberg Amendment acknowledgement form with each armed position bio submission as a requirement for bio approval prior to performance on contract, and upon return to the TO place of performance.

3. The original signed certifications or copies thereof shall be filed and maintained in the individual’s personnel file (see Section C.10.1.3.2, Task Order Personnel Record Keeping System) for U.S. Government inspection.

C. Inappropriate use of force or unauthorized carrying of weapons by Contractor personnel may subject such personnel to U.S. or host nation prosecution and/or civil liability.

C.7.6 Biometric Time and Attendance System Requirements A. The Contractor shall:

1. Employ a fully operational real-time biometric attendance system at the TO performance location to be used as a positive attendance checkpoint and identification of the individual operating the system’s terminal. This system may be U.S. Government provided or Contractor provided as established in the TO. The TO will identify whether the system shall also be used as a time and attendance checkpoint. The system shall be rugged and durable enough to withstand the environment at the TO performance location. The system’s physical, functional, and/or performance features shall include the following:

a. Enterprise version that will accommodate unlimited users and terminal locations.

b. Windows-based client/server software with all terminals reporting to and supported by the central server.

c. Role based permissions allowing key designated Contractor personnel access to different levels of information.

d. User management with a secure auditing trail that allows modifications to the system’s settings or overwriting of information to be tracked, ensuring database integrity and security.

e. Ability to automatically collect data from various terminals to generate daily, weekly, and monthly reports and statistics, which can be filtered by date, site, location, personnel type, terminal, and transaction type.

f. Attendance exceptions tracking.

g. Multi-level password protection.

h. Personnel records locking to prevent unintended data overwrite.

i. Flexible configuration of the rounding rules and grace periods.

j. Fully customizable to accommodate different business rules.

k. Sufficient capacity to store and track attendance and, if applicable, time of all Contractor personnel working at the TO performance location.

2. Deliverable - Upon TO award, provide (via hand-delivery or e-mail) a copy of the manufacturer’s equipment specifications and user’s manual to DS/OPO/WPS COR for usage authorization and to the DS/OPO/WPS GTM and DS/RSO COR for reference.

3. Maintain the biometric system to ensure maximum availability and operability throughout the TO option period.

4. Ensure that all Contractor personnel performing work at the TO performance location (excluding non-contract line item number personnel) confirm attendance using this system on a daily basis, unless otherwise directed by the TO. This requirement includes the individual confirming arrival at the TO performance location. This daily attendance requirement is waived for personnel who are on overnight mission-related work assignments and lack access to such system. The identity of such excepted personnel shall be reported to the DS/RSO COR and DS/OPO/WPS GTM when submitting the required daily attendance exception report required below.

5. Deliverable – Daily, by close of business (COB), submit (via e-mail and/or other identified electronic method) a biometric attendance report in MS Excel format to DS/OPO/WPS COR, DS/OPO/WPS GTM, and DS/RSO COR.

6. Deliverable - Daily, by close of business (COB), submit (via e-mail and/or other identified electronic method) an attendance exception report in MS Excel format to DS/OPO/WPS GTM and DS/RSO COR.

7. In conjunction with the Defense Department’s Synchronized Pre-deployment and Operational Tracker (see Section H.1.3.2, “Other Credentials” of the IDIQ contract), ensure that all TO performance-location/contingency operations area Contractor personnel make use of the Joint Asset Movement Management System, as required.

C.7.7 Drug and Alcohol Prohibition Contractor personnel performing work under this contract are prohibited from:

1. Using any drug or substance identified in 21 Code of Federal Regulations (CFR), part 1308.11, Schedule I under the Controlled Substances Act (CSA) (see http://www.deadiversion.usdoj.gov/21cfr/cfr/2108cfrt.htm). A substance need not be listed as a controlled substance to be treated as a Schedule I substance by the U.S. Government (e.g., a controlled substance analogue, etc.). Cannabis remains a controlled substance under Schedule I of the CSA.

2. Using any non-Schedule I drug or substance that is identified in the other Schedules in 21 CFR part 1308 except when the use is prescribed by a U.S. licensed medical practitioner who is familiar with the individual’s medical history, is providing care to the individual, and who has certified to DS/OPO/WPS that the substance will not adversely affect the individual’s ability to safely perform any one of the essential functions of the position(s) the individual has been DS/OPO/WPS-approved for or is carrying out under the WPS III contract. Androgenic anabolic steroids are controlled substances and classified as Schedule III drugs under CSA.

3. Using alcohol while en-route to or at their TO place of performance, unless otherwise authorized in the TO.

C.7.8 Rest and Recuperation Rotation Schedule A. The Contractor shall establish a rest and recuperation (R&R) rotation schedule for U.S. and third country national (TCN) Contractor personnel performing work under the TO, while continuing to meet the staffing and performance requirements of the TO, as follows:

1. The Government requires US citizens to provide services on the task order for no more than 105 cumulative and consecutive calendar days prior to commencing and taking an R&R. The duration of R&R shall be no less than 35 cumulative and consecutive calendar days to include travel time to and from the TO place of performance. No deviation from this R&R schedule will be allowed without prior written approval from the CO.

2. The Government requires TCNs to provide services on the task order for no more than 180 cumulative and consecutive calendar days prior to commencing and taking R&R. The duration of R&R shall be no less than 35 cumulative and consecutive calendar days to include travel time to and from the TO place of performance. No deviation from this R&R schedule will be allowed without prior written approval from the CO.

3. Contractor personnel on R&R from a WPS III TO shall not work on any WPS program contract or task order for the duration of their R&R.

B. Travel to/days at training locations outside of the task order performance location to meet requalification requirements will count as working days for the purposes of calculating R&R eligibility only.

C. The Contractor shall abide by local labor laws and standards for local national (LN) Contractor personnel.

C.8 CONTRACTOR-PROVIDED SERVICES

The Contractor shall provide all personnel, equipment, supplies, amenities, transportation, tools, material, supervision, and other items and non-personal services necessary to perform to the standards of this contract as defined in the TO, except for those items specified in the TO as Government-furnished property (GFP) and services.

C.8.1 Protective Services The Contractor shall:

A. Provide protective services (PRS) for the personal protection and movement of DS/RSO-designated principals, which includes mission preparation (e.g., mission planning, route and site surveys, pre-mission briefings, etc.), venue protection, mission review, documentation, and any other mission essential tasks directed by DS/RSO.

B. Prevent adverse events from occurring to the principal(s), and failing that, minimize the resulting consequences and recover from any effects.

C. Provide a quick response force (QRF) to supply enhanced support for protective movements, which includes route reconnaissance, advances, tactical support, armed rapid response, tactical medical evacuation, and other mission essential tasks directed by DS/RSO.

D. Conduct mission essential training (e.g., mission planning, route and site survey, attacks on principals, motorcade operations, rules on use of force, venue protection, etc.) on each scheduled work day or period of time during a work day that PRS/QRF teams are not assigned a protection mission or performing mission essential tasks. This training shall not be conducted on the team’s scheduled day off in accordance with the requirements of Section C.7.2, Work Restrictions and Requirements. Advise DS/RSO COR and DS/OPO/WPS GTM when training is being conducted in accordance with Section C.8.4.2.9.

C.8.1.1 Command and Control Responsibility for Protective Movements DS/RSO personnel, i.e., RSO, assistant RSO, special agent, or security protective specialist, will generally accompany protective movements that involve armed Contractor personnel. The accompanying aforementioned Department official is designated Agent-In-Charge (AIC). The AIC supervises the protective operation and is ultimately responsible for making all decisions related to the safety and security of the principal(s) and protective services detail (PSD) members. Protective movements may also consist of or be supported by other WPS III labor categories, security elements, and/or U.S./host Government protective forces.

C.8.1.2 Types of Protective Movements Protective movements are provided through various modes of transportation, can last anywhere from one (1) hour to multiple days, weeks, or months, and are operated at various levels of visibility as determined by DS/RSO.

C.8.1.3 Protective Services Standard Operating Procedures After TO award, DS/RSO will provide the Contractor’s PRS/QRF personnel performing work under a TO with the applicable SOPs, and establishment of these SOPs is described in Section C.7.4, Standard Operating Procedures.

C.8.1.4 Protective Services Deliverables Deliverable – On a daily basis, the Contractor shall submit movement operations data using the U.S. Government identified information technology system or U.S. Government identified alternative electronic delivery method.

C.8.2 Guard Services The Contractor shall provide guard services for the security of U.S. Government-owned/leased/controlled facilities, buildings, property, and areas as well as all U.S. Government employees and their eligible accompanying household members and other DS/RSO-designated persons. Guard services include, at a minimum, the following:

A. Preventing, deterring, detecting, and detaining by use of necessary force persons from attempting or gaining unauthorized access to U.S. Government-owned/leased/controlled facilities, buildings, property, and areas.

B. Preventing, detecting, and defending by use of necessary force U.S. Government-owned/leased/controlled facilities, buildings, property and areas as well as U.S. Government employees and their eligible household members and other DS/RSO-designated persons against criminal, terrorist, and hostile acts or attacks, including hostile intent.

C. Preventing, detecting, and deterring damage to and theft of U.S. Government-owned/leased/controlled facilities, buildings, and property as well as that of U.S. Government employees and their eligible household members and other DS/RSO-designated persons.

D. Maintaining order within DS/RSO-designated U.S. Government-owned/leased/controlled facilities/buildings and areas.

E. Providing immediate and detailed warnings of any imminent or actual threat actions related to the U.S. Government’s employees, DS/RSO-designated persons, facilities, buildings, property, activities, and information.

F. Responding to and bringing any situation under control, (i.e. crisis management).

G. Calling for necessary emergency response services.

H. Providing emergency response team (ERT) services to defend against criminal, terrorist, and hostile threats or attacks directed at U.S. Government facilities/buildings, property, and areas, in coordination with the guard force, as well as perform any other mission essential tasks and training directed by DS/RSO.

C.8.2.1 Off-Site Special Events or Activities In the event that DS/RSO requires guard services to cover off-site, i.e. a location other than the TO performance location, special events or activities, the Contractor shall immediately notify (via e-mail or other identified electronic method) DS/OPO/WPS COR and CO. The Contractor shall not commit any resources until a notice to proceed or signed contract modification is received from the CO.

C.8.2.2 Guard Electronic Monitoring System Requirements A. The Contractor shall use a guard electronic monitoring system (GEMS) to record security incidents and monitor guard force performance at the TO performance location. This system may be Government- or Contractor – acquired or -furnished as specified in the TO.

B. Whether Government-furnished or Contractor- acquired or -furnished, the Contractor shall:

1. Ensure that all guard posts have a functioning GEMS activation point.

2. Maintain the GEMS to ensure maximum availability and operability throughout the TO option period.

3. Obtain DS/OPO/WPS COR approval before making any software changes/revisions to the system.

4. Maintain the system’s integrity.

5. Ensure that data are timely, completely, and accurately entered into the system.

C. Deliverable – If the TO requires the Contractor to provide GEMS, upon TO award the Contractor shall provide (via hand-delivery or e-mail) a copy of the manufacturer’s equipment specifications and user’s manual to DS/OPO/WPS COR for usage authorization and DS/RSO COR and DS/OPO/WPS GTM for reference. The Contractor provided GEMS shall be fully operational and meet the following physical, functional, and/or performance requirements:

1. Include uniquely identifiable, fault tolerant, battery-operated, portable handheld devices able to collect and record the location, date, and time of the roving patrol or supervisory inspection, as well as the identity of the individual performing such, and download this data to a computer for printing or e-mailing. These devices must have sufficient memory capacity to capture all data collected for an entire shift. The number of required devices will be identified in the TO.

2. Monitor performance of and adherence to the roving patrol requirements established in the Post Orders (see Section C.8.2.3, “General and Post Orders and Standard Operating Procedures”).

3. Allow monitoring for supervision and quality control of guard services.

4. Record incidents associated with a checkpoint.

5. Have checkpoint/incident/guard media tags that require no external operating power (e.g., touch buttons, barcode media tags, etc.). Do not use radio-frequency identification tags. The number of required media tags will be identified in the TO.

6. Include sufficient recharging stations for all handheld data readers.

7. Be durable and able to operate in extreme environmental conditions.

8. Possess a customizable rule-based capability to examine patrol activities and allow the Contractor to monitor adherence to DS/RSO’s guidance in reference to the specific number of checks required for a group of locations during a specific time frame, in order to generate a variety of custom reports, to include exception reports identifying any missed locations.

9. Include software that has data filtering capabilities to offer a variety of reports in Microsoft Office compatible formats to document guard activity and supervisory oversight.

10. Include backup capability, as well as the ability to archive information for later examination and printing.

11. Provide a secure auditing trail that allows modifications to the system’s setting or overwriting of information to be tracked, ensuring database integrity and security.

12. Provide for separate codes to be assigned to individual guards, guard supervisors, guard posts, and certain defined incidents or events to be contained on an incident card.

C.8.2.3 General and Post Orders and Standard Operating Procedures A. General Orders - After TO award, DS/OPO/WPS will provide the Contractor with DS/RSO’s General Orders. These orders provide directions and instructions that apply to all TO Contractor personnel providing or supporting guard services under a TO.

B. Post Orders – The Contractor shall:

1. Prior to implementing guard services under the TO, prepare and supply Post Orders for each post and/or venue at the TO performance location for which the Contractor is required to provide guard services under a TO. These Post Orders provide policies, procedures, and guidelines that apply to all TO Contractor personnel providing or supporting guard services. See Attachment 12, Sample Guard Force Post Orders for sanitized examples of post orders. Post orders are considered SOPs, and the guidance contained in Section C.7.4, Standard Operating Procedures applies to these orders. Include in these post orders, at a minimum, guidance relative to the following:

a) All operational procedures for the specific post/venue.

b) Use, inspection, and operational maintenance of all physical security equipment.

c) Making detailed, timely, accurate, and legible entries in the post/venue’s logbook(s).

d) Incident response and notification procedures, as well as the recording and detailed reporting of incidents in the respective post/venue’s logbook and the completion and submission of an Incident Report form in accordance with the requirements of Section C.10.5, Incident Reporting.

e) Obtaining emergency and medical assistance when necessary.

f) Performing roving patrols, the frequency of such patrols, and the use of GEMS in conducting such patrols.

g) Performing supervisory post inspections, the frequency of such inspections, and the use of GEMS in conducting such inspections.

h) Use of force rules.

2. Revise Post Orders as needs dictate and within two (2) calendar days of request by DS/RSO or DS/OPO/WPS COR.

3. Deliverable - Submit (via e-mail or other identified electronic method) initial and any revised drafted Post Orders to DS/RSO COR for review and written approval prior to implementation. Immediately forward (via e-mail or other identified electronic method) a copy of the DS/RSO COR-approved orders to DS/OPO/WPS COR and DS/OPO/WPS GTM.

4. Translate all DS/RSO-approved and -issued orders, directives, and instructions into English and any other relevant native language(s) used by their personnel performing or supporting guard services under this contract, so that all such personnel can make use of and refer to these documents during the performance of their work. This requirement applies to any and all updates and revisions made to such documents.

5. Maintain a copy of both the English and translated orders, directives, and instructions at each post/venue at the TO performance location for which the Contractor provides guard services, so that all such personnel can make use of and refer to these instructions during the performance of their work.

C. Standard Operating Procedures – After TO award, DS/RSO will provide the Contractor’s ERT personnel performing work under this contract with the applicable SOPs.

The Contractor shall assign guards to maintain access and exit control of areas identified by DS/RSO. Such control responsibilities include, at a minimum, the following:

A. Conducting access- and exit-point screening and control of employees, visitors, deliveries/packages, and vehicles to ensure no unauthorized person, vehicle, hazardous devices, weapons, and contraband are allowed into the protected facility/building or area.

B. Checking employee and visitor identification to ensure only authorized access to the protected facility/building or area.

C. Signing in employees, visitors, and vehicles once identification has been confirmed and it has been determined there is valid authorization to enter the protected facility/building or area.

D. Controlling and issuing visitor and vehicle passes.

E. Directing and stopping vehicular traffic outside the protected facility/building or area’s gate(s).

F. Performing emergency procedures for gate closure.

G. For residential posts, preventing, deterring and detecting intruders, calling for assistance, and defending U.S. employees and their household members against all types of violence, and preventing theft and destruction of their property.

C.8.2.4.2 Roving Patrols The Contractor shall assign guards to patrol DS/RSO identified areas at staggered times in accordance with the routes and schedules established in the DS/RSO-approved Post Orders. At a minimum, the Contractor’s assigned roving patrol guards shall be responsible for:

A. Preventing, detecting, and deterring damage to and theft of U.S. Government-owned/leased/controlled property as well as that of U.S. Government employees and their eligible household members.

B. Ensuring that designated security containers and facilities/buildings are secured.

C. Randomly and timely checking each DS/RSO-designated patrol checkpoint.

D. Ensuring that all discovered security-related incidents are recorded using the GEMS electronic bar code incident card.

E. Ensuring that employee/personnel, visitors, vehicle identification cards and passes are visibly displayed.

C.8.2.4.3 Observation Posts The Contractor shall assign guards to maintain fixed stationary positions at DS/RSO-identified observation posts. At a minimum, the Contractor’s assigned observation post guards shall be responsible for:

A. Maintaining continuous surveillance of activities occurring outside of the protected facility, under all visibility conditions, for signs of potential threats to the facility or area.

B. Providing immediate and detailed warnings of any imminent or actual threat actions.

C.8.2.4.4 Relief Guards The Contractor shall:

A. Provide guard services personnel to allow relief breaks for guard services personnel as specified in Section C.8.2.4.7, Rest/Meal Breaks.

B. Not use working/on duty roving patrol guards to fulfill this requirement.

C. Ensure that such relief personnel are DS/OPO/WPS-approved at the same labor category or higher than those personnel they are relieving.

C.8.2.4.5 Flying Flags Only if directed by DS/RSO, the Contractor shall assign U.S. guard personnel to raise and lower the U.S. flag and other flags in locations and at times directed by DS/RSO or DS/RSO COR. Such assigned personnel shall immediately report the condition of frayed and worn flags to DS/RSO COR for replacement and disposal by the U.S. Government.

C.8.2.4.6 Roll Call and Inspection and Pre-and Post-Shift Briefings The Contractor’s guard services management shall:

A. Conduct a daily roll call and inspection of guard force personnel providing work under this contract prior to the beginning of each shift. This roll call and inspection does not count towards the twelve (12) hour maximum work day established in Section C.7.2, Work Restrictions and Requirements.

B. Ensure that sufficient time is allotted for this official formation in order to perform the following:

1. Dispense daily work assignments; alert personnel of any security operations, crucial information, and special instructions; and limited review of learned skills (e.g., maintenance of post/venue logs, observation techniques, etc.).

2. Ensure that guard force personnel are properly and professionally attired and that their uniforms are clean, neat, and in good order.

3. Ensure that guard force personnel possess their Department-issued personal identification verification (PIV) card and current CLIN card.

4. Ensure that guard force personnel are properly equipped in accordance with Attachment 6, Standard Equipment and the TO, and that such equipment is in working order.

5. Verify that all U.S. Government-approved armed guard force personnel have completed and met their contract required weapon(s) qualification and training requirements as specified in Attachment 3, Firearms Qualification Standards.

6. Verify that U.S. Government-approved armed guard force personnel are carrying only those weapons/ammunition authorized by their respective position/labor category.

7. Verify that issued weapon(s) and magazines is/are clean, properly maintained, in working order, and that the weapon(s) and magazines have not been modified or altered unless authorized by DS, Physical Security Programs (PSP), Defensive Equipment and Armored Vehicles Division (DS/PSP/DEAV).

8. Conduct a use of force brief.

9.…