UNSPSC 78142100: Logistics operation management

Coordination and management of outsourced logistics control tower services.

UNSPSC 78142100 Logistics operation management is a Class code under which state and local governments procure case management, payment processing, and contact center operations that coordinate intake, eligibility determination, disbursement workflows, and customer service delivery — often in disaster response and child support contexts. The issuing bodies include state departments (emergency management, revenue) and are driven by specific operational and compliance mandates rather than commodity procurement. The work involves staffing case workers and supervisors at defined ratios, maintaining digital systems of record, processing high-volume transactions with strict same-day timelines, and sustaining multilingual customer contact centers. Contractors typically furnish direct employees without subcontracting, maintain background clearances, and are held to service-level agreements with liquidated-damages provisions for missed performance benchmarks. State solicitations under this code reflect operational services requiring sustained labor and technology integration rather than discrete product delivery.

Recent activity concentrates in Florida. The Florida Division of Emergency Management issued RFP 16267 on June 16, 2026, closing July 8, 2026, for case work services supporting Non-Congregate Sheltering and State-Managed Direct Housing programs, with staffing requirements of one case worker per 20 clients and one supervisor per 10 case workers, 24/7 multilingual contact center operations, and all-inclusive hourly rates; award was anticipated by August 28, 2026, with two addenda issued by June 30. The Florida Department of Revenue issued ITN 15332 on March 12, 2026, for State Disbursement Unit services including receipt processing, exception processing, bank deposits, disbursement processing, and customer service for child support payments; the sealed-reply deadline was June 15, 2026, with cost-data public opening July 28, 2026, negotiations beginning July 29, 2026, and contract formation anticipated October 2–10, 2026, with the current annual budget at $9,620,712 and the incumbent contractor Systems & Methods, Inc. departing as of October 10, 2026.