Mail Center Operations

Wake County General Services Administration is issuing a Request for Proposal (RFP) for contracted Mail Center Operations services, including mail courier and mailroom processor positions. The procurement encompasses three defined courier routes operating Monday through Friday: Route 1 (approximately 34 miles daily, 8 hours of service from 6:30 AM to 11:15 AM), Route 2 (approximately 90 miles daily, 5.25 hours from 5:45 AM to 11:00 AM), and Route 3 (approximately 73 miles daily, 5 hours from 6:00 AM to 11:00 AM), plus afternoon and special pharmacy routes. Additional services include inter-office mail distribution, U.S. mail handling, certified mail processing, medical records and pharmaceutical delivery, and special delivery work orders. Mail processing services operate daily from 8:30 a.m. to 2:00 p.m. Bidders must furnish all vehicles, equipment, fuel, and supplies; maintain commercial general liability insurance of $1,000,000 per occurrence and $2,000,000 aggregate; obtain workers' compensation coverage with $500,000 employers liability limits; and carry commercial automobile liability of $1,000,000 per occurrence. Evaluation criteria include business and technical competence, financial resources, staff experience with similar accounts, proposed management and operational plans, safety policy adherence to North Carolina OSHA and industry standards, local presence, references, employee compensation packages as a retention factor, and cost as one factor but not the sole determining criterion. The mandatory bidders conference is scheduled for April 28, 2026, at 1:00 p.m. at Wake County General Services, 401 Capital Boulevard, Raleigh, North Carolina, with virtual attendance available. Proposals must be submitted through the WC Bonfire Portal by 2:00 p.m. on May 14, 2026, with an anticipated contract start date of July 1, 2026.

The RFP does not identify any set-aside designations or restrictions limiting responses to specific organization types or disadvantaged enterprises. No incumbent vendor or current contractor information is provided in the available documents. Pricing is structured on a competitive bid basis with bidders submitting per-mile mileage charges for each route, daily hourly rates, hourly charges for additional services, and per-mile charges for special delivery work calculated on 249 working days annually. Bid Item 3 establishes fuel surcharge and discount mechanisms tied to Energy Information Administration monthly average gasoline prices with surcharge points at $1.00 above the June 2026 baseline and discount points at $1.00 below. An optional Bid Item 4 permits contractors to propose telematics device costs for installation and monthly reporting services. The initial contract term is one year with Wake County retaining the option to extend for five additional one-year terms at its sole discretion, with extension notifications provided at least 60 days prior to commencement. Specific bid award values or budget ranges are not disclosed in the available documentation.