Pearl Interactive Network LLC

Atlanta, GA Part of Ascentium Sparrow Holdings, LLC

UEI
FQKFHNVVTBN3
CAGE
56HH0
Primary NAICS
524292 Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds
SAM.gov registration
Active through

Company facts

Self-certified in SAM.gov
  • For Profit Organization
  • Limited Liability Company
  • Minority Owned Business
  • Black American Owned
Entity structure
Corporate Entity (Not Tax Exempt)
Other NAICS codes in SAM.gov
Show all 32
Corporate family
SAM.gov registration date
Physical address
101 Marietta St NW # 3100, Atlanta, GA 30303, USA
Website
pinsourcing.com
Founded
2004
Employees
251-1K
Estimated annual revenue
$50M-$100M
Industry
  1. Industrials
  2. Commercial & Professional Services
  3. Professional Services
SIC code
73 Business Services

Registration and certifications come from SAM.gov and the SBA; company details from public web sources. Updated .

Contract obligations by fiscal year

Fiscal year Obligated
FY2027 To date $0
FY2026 $621,056
FY2025 $1,781,221
FY2024 $4,177,620
FY2023 $4,099,104

Top agencies by obligations

Rank Agency Obligated, FY2026–FY2027 Share
1 Department of Health and Human Services $621,056

Contract vehicles

Expired vehicles (1)

Contract awards

Award Agency Obligated Awarded
HSB114 c 7158 cicp/vicp hotline contract. 75R60226F80063 Headquarters (HRSA) $621,056
Minimum guarantee task order for associated seaport NXG MAC awards. N0017825F8029 Naval Sea Systems Command (Navy) $500
National vaccine injury compensation programs (vicp) / countermeasures injury compensation program (cicp) hotline… 75R60221F80148 Headquarters (HRSA) $3,094,586
Provider support service center (pssc) 75R60221F80025 Headquarters (HRSA) $15,231,656
Office of policy PDF remediation services INP14PD03858 National Office (NPS) $4,271

Contract subawards

Prime contractor Prime award Amount Awarded
Novitas Solutions, Inc. A/B MAC JURISDICTION L Subcontractor provides staff to perform customer contact center services. 75FCMC21C0019 $1,191,249
First Coast Service Options, Inc. PART A/PART B MEDICARE ADMINISTRATIVE CONTRACTOR (MAC) JURISDICTION N (JN). JURISDICTION N INCLUDES THE FOLLOWING STATES AND AREAS: FLORIDA AND THE U.S.… 75FCMC22C0018 $1,035,489
Novitas Solutions, Inc. THE PURPOSE OF THIS CONTRACT IS TO OBTAIN SERVICES FOR THE JURISDICTION H (PART A AND B) MEDICARE ADMINISTRATIVE CONTRACTOR (MAC). THE CONTRACTOR WILL PROVIDE… 75FCMC19C0018 $1,746,742
Asrc Federal Technology Solutions, LLC CONTACT CENTER SUPPORT SERVICES Provide supplies/services on Prime Contract as outlined in the SOW. 273FCC25C0009 $248,434
Novitas Solutions, Inc. THE FSSEFA WILL ASSIST CMS WITH ACCOUNTING, INVOICING (INCLUDING PRINTING AND MAILING), TRACKING OF ACCOUNTS RECEIVABLE AND ACCOUNTS PAYABLE, DOCUMENTING… 75FCMC23F0081 $135,450

Latest 5 listed here. See the rest on GovTribe.

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About the company

Written by GovTribe AI ·

Pearl Interactive Network LLC, a HUBZone-certified, Black American-owned small disadvantaged business headquartered in Atlanta, Georgia, operates as a subcontractor (72% of recent awards) and prime on federal contact-center operations and customer-support services, with a dominant footprint in Centers for Medicare and Medicaid Services (CMS) programs and an emerging Naval Sea Systems Command presence. The vendor is a subsidiary of Ascentium Sparrow Holdings, LLC, also a Black American-owned minority business based in Atlanta.

Pearl's recent activity tracks heavily toward healthcare program support and contact-center staffing. Across the award portfolio's 29 total awards, CMS leads by volume with 13 sub-awards spanning Medicare Administrative Contractor (MAC) jurisdictions H, L, and N and related financial reporting work — the vendor delivers staffing for customer contact center operations under primes Novitas Solutions, First Coast Service Options, and Maximus Federal Services. By potential value, however, the Naval Sea Systems Command dominates: a January 2, 2025 Seaport Next Generation (Seaport-NXG) multiple-award IDIQ with a $4 billion ceiling anchors the portfolio, with a minimum-guarantee delivery order of $500 awarded March 6, 2025. On the GSA Multiple Award Schedule, Pearl holds a $3.17 million delivery order from the Department of Health and Human Services (awarded September 25, 2026, running through September 24, 2031) for operation of the Countermeasures Injury Compensation Program and Vaccine Injury Compensation Program hotline, designated Total Small Business. The vendor also subcontracts to Humana Government Business Inc. on TRICARE managed-care support services for the East Region, where a definitized sub-award valued at $2.23 million (as of September 9, 2024) covers contact-center support for beneficiaries and providers. Secondary customer agencies include the Department of Veterans Affairs Technology Acquisition Center Austin (3 awards) and the Health Resources and Services Administration (3 awards, $22.8 million combined potential value).

The vendor's vehicle footprint centers on the GSA Multiple Award Schedule (6 task orders, $22.8 million combined potential value) and Seaport-NxG. Vehicle concentration is narrow: the top two vehicles account for the overwhelming majority of recent activity, with minimal exposure to other government-wide acquisition contracts or agency-wide IDIQs. Awards per year show growth from three in 2021 to nine in 2025, with four awards in 2026 so far.

On the SCI-reportable federal services side, Pearl reported $12.6 million in invoiced revenue across prime contracts from FY2022 through FY2025, though the trajectory declined — $4.4 million in FY2022 down to $2 million in FY2025. The SCI dataset shows roughly 123 FTEs delivered in FY2022, rising sharply to 512 FTEs in FY2024 before settling to 391 FTEs in FY2025 (a partial view covering only contracts above the $150,000 reporting threshold and excluding goods, products, and non-federal revenue). On prime SCI contracts, the vendor subcontracts an average of 22% of total contractor hours to four named subcontractors. Median government-paid rates run around $48.84 per hour on prime SCI work, with the spectrum ranging from $43.67/hr at the 10th percentile to $60.96/hr at the 90th percentile. The GSA Schedule labor portfolio spans 38 categories priced from $38.64/hr (Planning Coordinator I, high school equivalent education, no clearance) through $224.61/hr (Subject Matter Expert, bachelor's degree, eight years experience, no clearance required), with no security-cleared roles offered. Claims technicians, advisors, and operations managers comprise the mid-range labor mix at $48–$94/hr, reflecting the vendor's contact-center and administrative-support positioning.

Pearl's subcontractor relationships extend beyond CMS to General Dynamics Information Technology, Accenture Federal Services, and Asrc Federal Technology Solutions, providing enterprise service-desk support, ticket-to-work program management, and contact-center support services. The vendor's capability framing — contact-center operations, customer-advocate services, financial reporting, and hotline staffing — traces directly to healthcare program delivery rather than IT modernization or defense systems integration, anchoring the portfolio in civilian human-services administration and Navy administrative functions.

SBA capabilities narrative

From the vendor's SBA profile

Pearl Interactive Network (Pearl) is a HUBZone-Certified, Woman Owned Small Business providing multichannel contact center services and administrative services for Federal clients. For 16 years Pearl has specialized in consultative, compassionate, and often complex interactions supporting beneficiaries, employees and citizens in healthcare and government services.

Pearl is repeatedly recognized by clients and partners for consistently exceeding performance expectations while giving hiring preference to people with barriers to work such as skilled and talented veterans, disabled veterans, military spouses, people with disabilities and people living in geographically challenged areas.

Pearl is headquartered in Columbus, OH, and operates large-scale contact centers out of brick and mortar facilities and virtually.

Quick answers

Is Pearl Interactive Network LLC registered in SAM.gov?

Yes. Pearl Interactive Network LLC's SAM.gov registration is active through June 18, 2027.

Which contract vehicles does Pearl Interactive Network LLC hold?

Pearl Interactive Network LLC holds a place on 3 federal contract vehicles, including MAS and Seaport-NXG.

How much has Pearl Interactive Network LLC received in federal contracts?

Federal contracts obligated $1,781,221 to Pearl Interactive Network LLC in fiscal year 2025 and $10,679,001 in fiscal years 2023 through 2027.

How does Pearl Interactive Network LLC rank among federal contractors?

Pearl Interactive Network LLC ranked #9 in NAICS 561422, #16 in NAICS 56142 and #63 in NAICS 5614 in FY2025.

What is Pearl Interactive Network LLC's most recent federal award?

Pearl Interactive Network LLC's most recent federal contract award is HSB114 c 7158 cicp/vicp hotline contract (75R60226F80063), from Headquarters (HRSA), on September 25, 2026.

On GovTribe

See Pearl Interactive Network LLC's full federal record

  • Federal contract awards
  • IDV awards
  • Contract vehicles
  • Subcontracting relationships
  • Funding analysis by agency, NAICS and set-aside
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