National vaccine injury compensation programs (vicp) / countermeasures injury compensation program (cicp) hotline operations
Ended Awarded Last action
- Contract number
- 75R60221F80148
- Awardee
-
Pearl Interactive Network LLC UEI FQKFHNVVTBN3
- Awarding agency
-
Headquarters
Health Resources and Services Administration, Department of Health and Human Services
- Obligated
- $3,094,586
Award facts
- Opportunity
-
- 75R60221Q00273 Solicitation number
- Contract value 83% obligated
-
- $3,094,586.09 Current, with exercised options
- $3,730,278.26 Potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- Set-aside
- HUBZone
- Competition
- Full and Open Competition · 1 offer Multiple Award, Fair Opportunity
- Pricing
- Time and Materials
- Place of performance
- Columbus, OH 43229, USA
- Legislative mandates
-
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $658,586 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $623,708 | |
| Exercise an Option | $612,027 | |
| Exercise an Option | $600,442 | |
| Other Administrative Action | $0 | |
| Original award | $599,823 |
About this award
The U.S. government awarded Pearl Interactive Network LLC, a minority-owned HUBZone small business headquartered in Atlanta, Georgia, a delivery order valued at $3.73 million for National Vaccine Injury Compensation Program (VICP) and Countermeasures Injury Compensation Program (CICP) hotline operations. This time and materials contract, awarded on September 27, 2021, with an ultimate completion date of September 26, 2026, will be performed in Columbus, Ohio. The award was set aside for HUBZone-certified businesses and is issued under Pearl Interactive Network's General Services Administration Multiple Award Schedule contract, enabling the company to provide specialized contact center support to the federal government.
Pearl Interactive Network brings extensive experience in federal healthcare program support, having previously delivered VICP and CICP services and contact center solutions across multiple federal agencies, particularly within the Department of Health and Human Services. The company's core competency centers on multi-channel contact center operations and professional staffing services, which directly align with the hotline operations requirement. This contract represents a continuation of Pearl Interactive's established role supporting critical compensation and healthcare program inquiries for the federal government, leveraging its demonstrated capability to manage high-volume customer contact services for sensitive health-related federal initiatives.
Quick answers
Who was awarded contract 75R60221F80148?
75R60221F80148 was awarded to Pearl Interactive Network LLC by Headquarters (Health Resources and Services Administration) on September 27, 2021.
How much is contract 75R60221F80148 worth?
The government has obligated $3,094,586 on 75R60221F80148. Its potential value, with all options, is $3,730,278.
Is contract 75R60221F80148 an order under another contract?
Yes. 75R60221F80148 is a delivery order under 47QTCA21D001A, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 75R60221F80148 competed?
The extent of competition for 75R60221F80148 was full and open competition. The government received 1 offer. It was set aside: HUBZone.
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