Provider support service center (pssc)
Ended Awarded Last action
- Contract number
- 75R60221F80025
- Awardee
-
Pearl Interactive Network LLC UEI FQKFHNVVTBN3
- Awarding agency
-
Headquarters
Health Resources and Services Administration, Department of Health and Human Services
- Obligated
- $15,231,656
Award facts
- Contract value 96% obligated
-
- $15,231,656.25 Current, with exercised options
- $15,868,261.15 Potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- Set-aside
- Total Small Business
- Competition
- Full and Open Competition · 1 offer Multiple Award, Fair Opportunity
- Pricing
- Time and Materials
- Place of performance
- Rockville, MD 20857, USA
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | $381,000 | |
| Other Administrative Action | $0 | |
| Terminate for Convenience | $0 | |
| Terminate for Convenience | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $741,135 | |
| Exercise an Option | $3,553,912 | |
| Exercise an Option | $3,487,077 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Other Administrative Action | $0 | |
| Funding Only Action | $1,755,428 | |
| Exercise an Option | $2,192,591 | |
| Other Administrative Action | $0 | |
| Change Order | $595,067 | |
| Change Order | $75,787 | |
| Other Administrative Action | $0 | |
| Original award | $2,449,659 |
Show all 18
About this award
This federal contract award is for a Provider Support Service Center (PSSC) delivered by Pearl Interactive Network LLC, a minority-owned, small disadvantaged business based in Atlanta, Georgia. The $15,868,261.15 time and materials contract is a delivery order under the General Services Administration (GSA) Multiple Award Schedule (MAS) program, with a period of performance through February 2026.
The PSSC contract is set aside for small businesses and will provide contact center and hotline support services to a civilian federal agency, likely the Department of Health and Human Services (HHS) based on Pearl Interactive Network's prior experience supporting healthcare-related programs such as the National Vaccine Injury Compensation Program (VICP) and Countermeasures Injury Compensation Program (CICP). In addition to the PSSC contract, Pearl Interactive Network holds a $500,000 GSA MAS contract for IT professional services as well as a $4 billion Seaport Next Generation (Seaport-NXG) Indefinite Delivery Contract with the Naval Sea Systems Command (NAVSEA).
Quick answers
Who was awarded contract 75R60221F80025?
75R60221F80025 was awarded to Pearl Interactive Network LLC by Headquarters (Health Resources and Services Administration) on February 23, 2021.
How much is contract 75R60221F80025 worth?
The government has obligated $15,231,656 on 75R60221F80025. Its potential value, with all options, is $15,868,261.
Is contract 75R60221F80025 an order under another contract?
Yes. 75R60221F80025 is a delivery order under 47QTCA21D001A, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 75R60221F80025 competed?
The extent of competition for 75R60221F80025 was full and open competition. The government received 1 offer. It was set aside: Total Small Business.
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