T3139 - Customer Relationship Management System for Benchmarking, BPU
Closed State & local contract opportunity Posted
- Solicitation number
- 23DPP00819
- State
- New Jersey
- Responses due
Opportunity facts
- Jurisdiction
- NIGP codes
- 20832 Customer Relationship Management Software (Crm)
- 91125 C.i.p., Energy Management System
- 91841 Energy Conservation Consulting
- 91897 Utilities: Gas, Water, Electric Consulting
- 92007 Applications Software For Microcomputer Systems: Business, Mathematical/Statistical, Medical, Scientific, Etc.
- 92013 Advanced Authentication System Software Services (Including Maintenance And Repair)
- 92031 Installation Of Computers, Peripherals, And Related Equipment (Including Software)
- 92045 Software Maintenance/Support
- 92046 Software Updating Services
- 95882 Records Management Services (Including Document Management Services Which Also Includes Technology Integration)
- UNSPSC codes
- 80142000 Customer relationship management services
- 43232303 Customer relationship management CRM software
- 80142001 Customer data maintenance service
- 81101516 Energy or utility consulting service
- 81111502 Personal computer PC application design
- 81111508 Application implementation services
- 81111809 System installation service
- 81112200 Software maintenance and support
- 71131022 Production system optimization service
- 80161604 Information technology IT management services
Show all 35
- 81111802 Mainframe administration services
- 81111811 Technical support or help desk services
- 81112201 Maintenance or support fees
- 81112203 Firmware patching or upgrade service
- 81112204 Operating system software maintenance
- 81112205 Database management system software maintenance
- 81112206 Information retrieval or search software maintenance
- 81112207 Video conferencing software maintenance
- 81112208 Security and protection software maintenance
- 81112209 Development software maintenance
- 81112210 System management software maintenance
- 81112211 Enterprise resource planning software maintenance
- 81112212 Customer relationship management software maintenance
- 81112213 Accounting software maintenance
- 81112214 Content authoring and editing software maintenance
- 81112215 Content management software maintenance
- 81112216 Educational or reference software maintenance
- 81112217 Industry specific software maintenance
- 81112218 Network application software maintenance
- 81112219 Computer game or entertainment software maintenance
- 81112220 Server software maintenance
- 81112221 Point of sale software maintenance service
- 81112222 Facility operation and maintenance management software maintenance
- 81161501 Software application administration service
- 81112202 Software patches or upgrades
Opportunity details come from njstart.gov. Updated .
About this opportunity
The State of New Jersey Department of the Treasury, Division of Purchase and Property, on behalf of the Board of Public Utilities (BPU), is procuring a customizable customer relationship management (CRM) system to manage the state's Benchmarking requirement as defined in the Clean Energy Act of 2018. The CRM system must be fully functional by June 1, 2023, ahead of the first Benchmarking deadline of October 1, 2023. The contract will be awarded to a single bidder for a base term of 3 years, with options to extend up to 2 additional years. Pricing will be evaluated based on a firm fixed price per year for the CRM system, as well as hourly rates for additional services. Bidders must provide detailed information on their technical approach, project management, CRM system functionality, help desk operations, and maintenance plans. The state will also require the selected contractor to participate in a System Architecture Review and comply with New Jersey's information security and web presence guidelines.
The solicitation does not include any set-aside requirements. Bidders are encouraged to partner with small, woman-owned, minority-owned, veteran-owned, and disabled veteran-owned businesses. The contract will serve Mercer County and Trenton City, New Jersey. The bid solicitation indicates the State will review submissions and make a determination on what information is subject to public disclosure. Bidders must provide justification for any requested redactions. The total contract value is not specified, but the State Supplied Price Sheet outlines firm fixed pricing for the CRM system development, licenses, operations, maintenance, and help desk services, as well as hourly rates for customization and training.
Files
| File | Type | Posted |
|---|---|---|
| State of New Jersey Standard Terms and Conditions~5.pdf | ||
| State of New Jersey Third Party Information Security Questionnaire.pdf | ||
| T3139_Bid Solicitation Checklist~2.pdf | ||
| T3139 Price Sheet 11.30.xlsx | XLSX spreadsheet | |
| T3139_Bid Solicitation 12.1.docx | DOCX document | |
| T3139_QA FINAL~1.pdf | ||
| T3139_Optional PreQuote Conference.pptx | PPTX presentation |
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