HubSpot CRM Implementation and Integration Services
Closed State & local contract opportunity
- Solicitation number
- 26-0588-RFP
- State
- Florida
- Responses due
Opportunity facts
- Jurisdiction
- NIGP codes
- UNSPSC codes
- 80142001 Customer data maintenance service
- 81112200 Software maintenance and support
- 81112201 Maintenance or support fees
- 81112204 Operating system software maintenance
- 81112208 Security and protection software maintenance
- 81112215 Content management software maintenance
- 81112216 Educational or reference software maintenance
- 81112218 Network application software maintenance
- 81112012 ANS and ATM software maintenance/development services
- 80142000 Customer relationship management services
Show all 38
- 81112205 Database management system software maintenance
- 81112212 Customer relationship management software maintenance
- 81112213 Accounting software maintenance
- 81112217 Industry specific software maintenance
- 81112220 Server software maintenance
- 81112202 Software patches or upgrades
- 81111514 Cloud support services
- 81111515 Cloud fusion service
- 43232303 Customer relationship management CRM software
- 80161604 Information technology IT management services
- 81111811 Technical support or help desk services
- 81112203 Firmware patching or upgrade service
- 81112214 Content authoring and editing software maintenance
- 81161501 Software application administration service
- 81111500 Software or hardware engineering
- 81110000 Computer services
- 80111512 Information technology (IT) expert services
- 81112011 Database management software publishing
- 71131022 Production system optimization service
- 81111802 Mainframe administration services
- 81112206 Information retrieval or search software maintenance
- 81112207 Video conferencing software maintenance
- 81112209 Development software maintenance
- 81112210 System management software maintenance
- 81112211 Enterprise resource planning software maintenance
- 81112219 Computer game or entertainment software maintenance
- 81112221 Point of sale software maintenance service
- 81112222 Facility operation and maintenance management software maintenance
- Point of contact
-
- Kimberly Meador klmeador@pinellas.gov (727) 464-3148
Opportunity details come from procurement.opengov.com. Updated .
About this opportunity
Pinellas County Business Technology Services is soliciting proposals for HubSpot CRM implementation, configuration, integration, and support services to replace the County's legacy Customer Access Tracking System (CATS), with proposals due July 14, 2026.
The scope encompasses a modern, scalable CRM and ticketing platform built on HubSpot. The County seeks a vendor capable of delivering full implementation and integration services, with ongoing support to transition away from the custom-built CATS application. Required attachments include a Non-Competitive Oversight Committee Justification Form, Foreign Countries of Concern Affidavit, Common Carrier Attestation, and Human Trafficking Affidavit, signaling compliance-gate requirements typical of Florida public procurement.
The RFP documents posted June 16 and June 23, 2026 contain detailed technical specifications, evaluation criteria, and implementation requirements. A Reference Sheet document is available to guide vendor response structure. Estimated contract value, contract term, evaluation weighting, and any set-aside or preference programs are not disclosed in the source material provided.
Opportunity text
Pinellas County Business Technology Services (BTS) is soliciting proposals from qualified vendors to provide professional services for the implementation, configuration, integration, and support of a HubSpot-based Customer Relationship Management (CRM) and ticketing platform.
The objective of this RFP is to select a vendor capable of delivering a modern, scalable CRM solution to replace the County's legacy Customer Access Tracking System (CATS), a custom-built application.
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