Document Processing Services

The Texas Health and Human Services Commission (HHSC) is soliciting proposals for Document Processing Services (DPS) through a Request for Proposals (RFP) to support public assistance program document management. The contract aims to provide comprehensive document processing and imaging services for programs including CHIP, Medicaid, SNAP, and TANF, utilizing the Texas Integrated Eligibility and Redesign System (TIERS). Contractors must establish a primary Document Processing Center (DPC) facility and a disaster recovery DPC facility, with robust capabilities for scanning, imaging, and electronically routing documents to support eligibility determination processes. The initial contract term is three years, with potential extensions for up to two additional years. Key deadlines include a pre-proposal conference and HSP training scheduled for May 22, 2025, at 2:00 PM Central Time, with proposal responses due on June 16, 2025, at 10:30 AM Central Time. The anticipated contract start date is September 2026. Contractors must demonstrate expertise in managing high-volume document processing, implementing stringent security protocols, and meeting specific key performance requirements.

The RFP suggests potential opportunities for Historically Underutilized Businesses (HUBs) and includes provisions for Historically Underutilized Business (HUB) participation, with specific training scheduled for potential bidders. While specific set-aside percentages were not detailed in the available documents, the solicitation implies a commitment to diverse vendor participation. The historical compensation for similar contracts is approximately $4.5 million per State Fiscal Year, indicating a substantial potential contract value. Successful vendors must demonstrate comprehensive capabilities in facility management, risk mitigation, quality assurance, and technological integration with existing state systems. The contractor will be responsible for processing a significant volume of documents across multiple public assistance programs, requiring sophisticated document management infrastructure and robust operational capabilities. Vendors must provide detailed plans for staffing, facility acquisition, security protocols, and disaster recovery to meet the complex requirements of the Texas Health and Human Services Commission's document processing needs.