Exhibit J, Kofax Mail Channel - DR Site.pdf

This is an exhibit document supporting the Texas Health and Human Services Commission's Request for Proposals for Document Processing Services, specifically detailing the Kofax Mail Channel configuration for the disaster recovery site. The exhibit provides technical specifications for the mail processing infrastructure that contractors must implement at their disaster recovery document processing center facility. The document outlines system architecture, hardware requirements, software configuration, and operational parameters necessary to ensure continuity of document processing operations in the event of a primary facility failure. Contractors are required to establish and maintain this disaster recovery capability alongside their primary Document Processing Center, with the system fully operational and capable of handling the complete volume of document processing for CHIP, Medicaid, SNAP, and TANF programs. The RFP response deadline is June 16, 2025, at 10:30 AM Central Time, with an anticipated contract start date of September 2026 and an initial three-year term with potential extensions for up to two additional years.

The Kofax Mail Channel system specifications detailed in this exhibit establish the technical baseline for disaster recovery operations, ensuring that contractors possess the necessary infrastructure to meet service level agreements and business continuity requirements. This exhibit serves as a binding technical requirement that bidders must incorporate into their facility plans and cost proposals. The disaster recovery site must mirror the capabilities and performance standards of the primary processing center, representing a significant portion of the overall infrastructure investment required. Contractors must demonstrate technical expertise in implementing and maintaining Kofax systems, with qualified personnel available to support both primary and disaster recovery operations throughout the contract period.