Exhibit I, HHSC Kofax ES-ECM Mail Channel Flow.pdf

This exhibit document details the Kofax Enterprise Services-Enterprise Content Management (ES-ECM) mail channel flow process for the Texas Health and Human Services Commission (HHSC) Document Processing Services contract. The document serves as a technical specification exhibit supporting the RFP for document processing services that will support public assistance programs including CHIP, Medicaid, SNAP, and TANF. The exhibit illustrates the systematic workflow for processing incoming mail through the Kofax ES-ECM system, defining how documents are received, scanned, classified, and electronically routed within the document processing infrastructure. The contract requires establishment of a primary Document Processing Center (DPC) facility and a disaster recovery DPC facility with integrated capabilities to handle high-volume document imaging and routing. The initial contract term extends for three years with potential extensions up to two additional years, with an anticipated contract start date of September 2026. Key bidder deadlines include a pre-proposal conference and HSP training on May 22, 2025, at 2:00 PM Central Time, with proposal submissions due June 16, 2025, at 10:30 AM Central Time.

The mail channel flow exhibit demonstrates the technical architecture and operational procedures required for processing documents through the Kofax ES-ECM system, establishing baseline expectations for system integration and document workflow management. The historical compensation for similar document processing contracts is approximately $4.5 million per State Fiscal Year, indicating substantial contract value. Successful contractors must demonstrate comprehensive capabilities in facility management, document imaging technology, security protocol implementation, quality assurance, and integration with the Texas Integrated Eligibility and Redesign System (TIERS). The RFP includes provisions supporting Historically Underutilized Businesses (HUBs) participation, with dedicated training scheduled for potential bidders, reflecting the state's commitment to diverse vendor engagement. Vendors must provide detailed operational plans addressing staffing, facility acquisition, security measures, and disaster recovery procedures to manage the significant document volume across multiple public assistance programs.