SP330021R5002 Attachment J.7 TE 1.1 - Performance Standards and APLS conformed through amendment 0003.pdf

SP3300-21-R-5002

Attachment J.7

Conformed through Amendment 0003

TE 1.1

PERFORMANCE STANDARDS AND ACCEPTABLE PERFORMANCE LEVELS (APL)

(2-4-21)

The following table identifies the Performance Standards and Acceptable Performance Levels (APL) for the Deliverables and/or Service area(s) identified in the Performance Work Statement (PWS).

“Critical” Performance Metrics - (CR) – non-conformance is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the services; or is likely to prevent performance of a vital agency mission (non-compliance results in mission failure)

“Major” Performance Metrics - (MA) nonconformance, other than critical, that is likely to result in failure of service or to materially reduce the usability of services for its intended purpose. (An error, occurrence, or action that results in a delay or re-work impacting material support or safety violations).

“Minor” Performance Metrics - (MI) –nonconformance that is not likely to materially reduce the usability of service for the intended purpose or is a departure from established standards having little bearing on the effective operation of the services. (An error, occurrence, or actions that does not impact material support that includes but is not limited to administrative, filing, typos).

Multiple or repetitive minor findings during the performance period in Program Management, Inventory Management, and Site Management could result in a minor finding elevating to “major” or “critical”.

5.1 PROGRAM MANAGEMENT

PWS

Ref Activity Deliverable or Service Requirement Performance Standard/APL

MI 1.4.1 Facility Security Establish and consistently maintain a Key and Lock Control Program CDRL A005. Perform a semi-annual inventory of all assigned keys.

Compliance: Maintain accountability of assigned keys 100% of the time.

MA 1.6 Transition Complete planned transition activities to meet applicable milestones within the 120-calendar day timeframe to the Government’s Full Performance Start Date.

Compliance: 100% of tasks are completed on time IAW the Transition POAM to begin full performance IAW the Government’s start date.

MI 1.6 Transition Prepare and submit a complete and accurate Weekly Transition Status Report (CDRL A007) NLT COB each Friday during the transition period

Compliance: Report is submitted on time with no more than 3 errors per report.

MI 1.6 Transition Prepare and submit a complete and accurate report of HM Procured from the Incumbent Contractor (CDRL A008)

Compliance: Report is submitted no later than the full performance start date and with no more than 3 errors.

MI 3.1 Government-Provided Equipment

Government-Provided equipment is accounted for on CDRL A010.

Perform an inventory of all Government-Provided equipment NLT 30 days prior to the end of each performance period

Compliance:

a) The inventory of Government-Provided equipment is submitted on time.

b) No more than 2 instances per performance period for failure to account for Government-Provided Equipment

MI 4.4 Contractor-Provided Training Provide all employees initial and refresher training IAW the Training Plan required in Section L and TE 4.1.

Compliance:

a) Initial training is provided and completed NLT the start of full contract performance

b) Required refresher training is provided and completed NLT 5 business days before the end of the

POP

c) During contract POP 100% compliance with all training requirements is expected.

MI 5.1.2 Cost Control Business Practices

Develop and implement internal controls to forecast, manage, and control contract costs within the estimates in Section B of the contract. Prepare and submit Limitation of Costs notification to the KO if necessary.

Compliance:

a) Contract costs are forecasted, managed, and controlled within the estimates cited in the TO.

b) Limitation of Costs Notifications are submitted to the KO IAW FAR 52.232.20.

MA 5.1.3.2 Environmental Compliance

Comply with Federal, State, DLA, and Command regulations.

Respond to internal or external audits, inspections, and regulatory assessments. Deficiencies may be documented during FRC Environmental, Federal, State and local inspections.

Compliance:

a) No more than two (2) deficiencies discovered during one (1) FRC Environmental, Command, Federal, State, or local inspection.

b) Zero Notices of Violation (NOV) during the TO

POP

c) Corrective Action Plans (CAP) are prepared and submitted in response to inspection deficiencies NLT the Government’s due date 100% of the time.

d) 100% of noted deficiencies are corrected within five (5) business days of the CAP acceptance by KO or designee

MA 5.1.3.3 Safety Compliance Work is performed in full compliance with all Federal, State, and local safety and health regulations. Mishaps are reported to the KO

Compliance:

a) No more than two (2) safety deficiencies discovered during the TO POP.

or designee without one hour of occurrence. Prepare and submit

DLA 1591.

b) Mishaps are reported to the COR and TPOC within one hour of occurrence 100% of the time

c) DLA 1591 Mishap Report is prepared and submitted to the KO or designee NLT two (2) business days of the mishap 100% of the time.

MI 5.1.3.3 Safety Compliance Prepare and submit OSHA 300A Summary of Work-Related Injuries and Illnesses (CDRL A024)

Compliance:

a) OSHA 300A is submitted NLT 10 calendar days after the end of the quarter

b) OSHA 300A is completed with no more than 3 errors.

MI 5.1.3 Plans and Programs

Prepare and submit complete and accurate plans and reports IAW the due dates identified in all required CDRLs (TE 1.2 Deliverables).

Deliverables shall be specific to the requirements in this contract and shall not be a reiteration of the PWS requirements. Using plans, reports, and SOPs from other contracts will be not accepted as meeting contract requirements.

Compliance:

a) Reports and plans are submitted IAW the dues dates established in the CDRLs with no more than three (3) missed due dates within one (1) TO

POP.

b) Plans are updated and submitted NLT 10 business days after the start of each TO POP

c) No more than three (3) instances of plans or reports being returned for rework during the TO

POP.

MI 5.1.3.5 Quality Management System Provide and maintain a Quality Management System (QMS) Program covering the services under this contract. Contactor maintains accurate documentation of quality inspections and surveillance conducted throughout the execution of the contract.

Compliance:

a) Reports are provided to the TPOC and COR within one (1) business day of completion 95% of the time

b) No more than four (4) occurrences during a 30-day period where reports are not provided on time.

c) No more than six (6) instances during the TO POP of documents being returned for rework.

MI 5.1.3.5 Quality Management System Prepare and submit a complete and accurate QMS Plan (CDRL A023).

Compliance:

a) QMS program is executed IAW the accepted plan and sustained throughout the TO POP.

b) QMS Plan is submitted to the KO or designee

NLT the due date in CDRL A023 to include updating after the start of each TO POP or contract modification.

5.2 INVENTORY MANAGEMENT

A. Inventory Availability Rate (IAR) – quantifies the ability of the Contractor to predict the needs of the customer. The target inventory availability rate is >97% for recurring demand lines identified in the Contractor’s Inventory Plan. The IAR is calculated as the percentage of new orders for recurring demand lines received in the month where inventory is physically on hand to immediately fill the order in its entirety (first pass). Orders for Never Out material are not included in this IAR. (See paragraph B). Orders that cannot be filled and partial issues are counted as backorders (NIS) and are reported monthly. (See CDRL A029). Inventory Availability Rate calculation = 1-(#NIS + # partial issues)/total of new orders for recurring demand lines received in the month. The APL is staggered from the first day of full TO performance through the second TO performance period.

B. Never Out Inventory Availability Rate – quantifies the ability of the Contractor to maintain inventory on hand for to fill customer orders for Never Out lines. The Inventory Availability Rate (IAR) is >98.5% for Never Out HM calculated as the percentage of new orders for Never Out HM received in the month where inventory is on hand to immediately fill the order in its entirety (first pass). Orders in this calculation are for Never Out material only. Orders that cannot be filled and partial issues are counted as backorders and reported monthly (NIS). (See CDRL A029). Inventory Availability Rate for Never Out = 1-(# Never Out Lines NIS + partial issues)/total of new orders for Never Out lines received in the month.

C. Work Stoppages – Work stoppages are created by the Contractor due to a lack of recurring demand HM identified in the Contractor’s Inventory Plan; is not on hand in the inventory (zero balance) or an order for recurring demand item that was placed by the FRC in sufficient time, but the Contractor’s inventory was Not in Stock (NIS) (zero balance), did not place a replenishment PO for the material when the Reorder Point was reached; supplier did not meet the EDD; or Contractor did not monitor to ensure arrival IAW the supplier’s promised EDD. Work stoppages with status and actions taken are reported daily. (See CDRL A044).

D. Procurement of Non-Recurring HM – Customer orders for non-recurring demand HM are placed on PO within five (5) business days for new HM without procurement history or procurement history is older than six (6) months and three (3) business days for HM with procurement history within the past six (6) months. Calculated as the percentage of new orders received in the month placed on PO within the established timeline. New orders received / number placed on time. All non-recurring demand transactions are reported monthly. (See CDRL A030).

CR 5.2 Inventory Management Establish inventory levels that are inclusive of reasonable operating levels, safety levels, and reorder points and are based on order ship time (OST) to avoid zero balances and work stoppages.

Compliance:

a) Inventory Availability Rate (IAR) – 1st 8 months of

Full Performance – sustained at >92% calculated as the percentage of new orders received in the month where HM is on hand to immediately fill the order for the entire quantity ordered (first pass).

b) Inventory Availability Rate (IAR) – 1st 6 months of the 2nd TO performance period – sustained at >94% calculated as the percentage of new orders received in the month where HM is on hand to immediately fill the order for the entire quantity ordered (first pass).

c) Inventory Availability Rate (IAR) – 2nd 6 months of the 2nd TO performance period – sustained at >95% calculated as the percentage of new orders received in the month where HM is on hand to immediately fill the order for the entire quantity ordered (first pass).

d) Inventory Availability Rate (IAR) for performance period 3- 5 - sustained at >97% calculated as the percentage of new orders received in the month where HM is on hand to immediately fill the order in the quantity ordered (first pass). See paragraph A. above.

MI 5.2 Inventory Management Provide the inventory levels monthly during the first six months of full performance and quarterly thereafter IAW

CDRL A027.

Compliance: No more than two (2) missed due dates within one (1) TO POP.

CR 5.2 Inventory Management Sufficient inventory is on hand to meet the customer’s requirement to avoid work stoppages. Maintain inventory levels and physical on hand balances in sufficient quantities to avoid work stoppages.

Compliance: No more than three (3) work stoppages (one per site) in the month caused by the Contractor (one per site). See paragraph 5.2C above.

MA 5.2 Inventory Management Inventory replenishment actions are executed at least weekly to maintain a continual flow of HM from the suppliers to the centralized facility. Reported on CDRL A036

Compliance:

a) No more than five (5) instances during the month where replenishment actions were not executed on time.

b) No more than 5% of the recurring inventory lines are reported zero balance during the month.

CR 5.2 Inventory Management HM identified by NSN/LSNs on the Never Out List shall be physically available in the 3PL inventory to fill customer orders.

Compliance: Never Out Availability Rate (IAR) >98.5% for Never Out Material calculated as the percentage of new orders for Never Out lines received in the month where HM is on hand to immediately fill the order for the quantity ordered (first pass).

MI 5.2.5 Procurement of HM

Place procurement actions for non-recurring demand HM within five (5) business days for new HM without procurement history or procurement history is older than 12 months and three (3) business days for HM with procurement history within the past 12 months. Prepare and submit a report of new non-recurring orders received and processed to PO during the month. (See CDRL A030).

Compliance:

a) HMMS orders for non-recurring demand HM without procurement history are placed on PO within 5 business days 97% of the time.

b) HMMS orders for non-recurring demand HM with procurement history is placed on PO within 3 business days 98.5% of the time.

c) All orders for non-recurring HM received and processed to PO during the month are reported on CDRL A030 with no more than three (3) errors per report each month.

CR 5.2.5 Procurement of HM Replenish HM for Never Out Lines within three (3) business days of going below the Authorized Quantity. Reported on

CDRL A036.

Compliance: No more than three (3) instances per month where the replenishment order is not placed within three (3) business days.

MI 5.2.5 Procurement of HM Perform follow-ups with the suppliers and maintain valid and current shipping, and estimated delivery dates in HMMS.

Update HMMS no less than every two weeks.

Compliance: No more than 5% of the total open orders in HMMS have past or unreasonable Estimated Delivery Dates during the month or the order has not been reviewed and updated within the past two weeks.

MI 5.2.5 Procurement of HM Respond to customer inquiries for information, order status, and delivery status..

Compliance:

a) Expedited requests for information, order status, and delivery status is provided within one (1) hour of receipt of inquiry.

b) Routine requests for information, order status, and delivery status is provided within one (1) business day of receipt of inquiry.

MI 5.2.6 Reimbursement for HM Costs

Invoices are submitted to the COR for review and acceptance no later than the fifth business day of each month. The COR will provide acceptance after all discrepancies are resolved and the Contractor shall submit the invoice, CDRLs, and required supporting documentation to WAWF..

Compliance: No more than two (2) missed due dates within one (1) TO period of performance.

MI 5.2.6.1 Invoicing

The actual price of the HM is invoiced, prices for HM paid are fair and reasonable, and consistent. Material is invoiced NLT 30 calendar days from the receipt of the HM by the customer in HMMS. CDRL A034

Compliance:

a) No more than six (6) issue transactions invoiced later than 30 calendar days from the receipt of the HM by the customer in the POR per month.

b) No more than 10 errors identified in CDRL A034 per invoiced site in the monthly invoice.

MI 5.2.9 Inventory Management Metrics

Collect, analyze, and report Demand Forecast Accuracy, Inventory Turns, Customer Wait Time, Backorder Rate, Administrative Lead Time (ALT) and Procurement Lead Time (PLT) in the Monthly Status Report (CDRL A017).

Compliance:

a) Data collection and root cause analysis is continually performed to identify any deficient areas of performance.

b) Backorders are maintained at no more than 15% of the inventory value

5.3 SITE MANAGEMENT

Ref Activity Deliverable or Service Requirement Performance Standard/APL

MA 5.3.2 Physical Inventory Control HM received is validated to customer AUL, manufacturer labeling, shelf-life expiration dates and container integrity.

Compliance:

a) Receipts for new material are processed into the

POR within one business day of receipt 97% of the time.

b) No more than two (2) instances per month where material received does not match the customer’s

AUL.

c) No more than three (3) instances per month where HM is found with no manufacturers’ label.

d) No more than two (2) instances per month where containers are found to be leaking.

MA 5.3.2 Physical Inventory Control All HM received has a valid and current Safety Data Sheet (SDS) in HMMS.

Compliance: No more than three (3) instances per month where the material received does not match the manufacturer SDS in the POR.

MI 5.3.2 Physical Inventory Control Apply serial numbered barcode labels to 100% of the containers before stowing in location.

Compliance: No more than two (2) instances per month where containers are found in location without a serialized barcode label applied to the container.

MI 5.3.2 Physical Inventory Control HM in storage is segregated by HCC. Compliance: No more than three (3) instances per month where HM is not segregated IAW the HCC.

MI 5.3.2 Physical Inventory Control All HM containers in storage have legible HMMS barcode labels to include secondary containers applied.

Compliance: No more than three (3) instances per month where HM containers are found with missing or illegible labels.

MI 5.3.2 Physical Inventory Control Develop and implement procedures to locate HM in storage.

Compliance: No more than three (3) instances per month where HM physically in location does not match the bin location in the POR.

MI 5.3.2 Physical Inventory Control Develop, execute, and sustain continuous shelf-life management. Perform shelf-life inspections and shelf-life extensions weekly. Process expired HM to disposal.

Compliance:

a) No more than two (2) instances per month where shelf-life inspections are not completed.

b) Expired HM is processed to disposal within 5 business days of identification with no more than one

(1) instance per month for failure to process.

c) No more than two (2) instances per month where expired HM is found in storage.

MA 5.3.2 Physical Inventory Control Process orders from the Government’s POR to meet customer requirements.

Compliance: Customer orders are processed within one (1) business day of receipt of order in HMMS 98% of the time.

MA 5.3.2 Physical Inventory Control HM issued/transferred complies with the AUL and has valid shelf-life expiration dates

Compliance:

a) No more than two (2) instances per month where HM issued does not comply with the customer’s AUL.

b) No more than one (1) instance per month where HM was issued/transferred to a work center with an expired shelf-life date

MI 5.3.2 Physical Inventory Control HM issued/transferred shall be in barcode serial number sequence to ensure First In-First Out.

Compliance:

a) No more than four (4) instances per month where

HM issued/transferred is not in HMMS serial number sequence or does not match the serial numbers in HMMS.

MI 5.3.2.1 Government-Owned HM in the Possession of the Contractor

Maintain accountability of Government-Owned HM by Serial number.

Compliance:

a) Government-Owned HM inventory is maintained with 100% accuracy. Accuracy is calculated as the percentage of the number of lines inventoried that match the Government’s POR.

b) Wall to wall inventory is performed NLT 15 business days after start of full TO performance.

c) Wall to wall inventory is performed NLT 30 business days prior to end of TO POP.

d) Inventory results are provided to the KO or designee within two (2) business days of completion.

MI 5.3.2.1 Government-Owned HM in Possession of the Contractor

Financially responsible for any Government-Owned HM material discrepancies (losses) in excess of 2.5% based upon inventory value at completion of previous inventory.

Compliance: Sustain unexplainable losses at no more than 2.5% of the inventory value.

MA 5.3.2.2

Contractor-Owned 3PL HM Inventory and Location Accuracy

Maintain accountability of Contractor-Owned 3PL HM by HMMS serial number in HMMS.

Compliance:

a) Perform a wall-to-wall inventory by HMMS serial number at least annually and provide accuracy rate to the KO or designee.

b) Contractor-owned HM inventory is maintained with 98% accuracy.

MA 5.3.2.3

Compressed Gases and Cylinders, Bulk Gases, and Bulk Chemicals

Empty compressed gas cylinders are retrieved and refilled to maintain adequate inventory on hand.

Compliance: No more than two (2) instances per month where empty cylinders are not picked up by the supplier, refilled, and returned.

CR 5.3.2.4 On-Base and Off-Base Deliveries

Deliver HM to on-base and off-base customers within one business day of receipt of order in HMMS.

Compliance:

a) Orders for recurring demand HM received by 1300 hours are delivered by 1300 hours the following business day >97% delivered on time.

MA 5.3.2.4 On-base and Off-Base Deliveries

Deliver non-recurring orders for HM received from suppliers within one business day of receipt of material into HMMS..

Compliance: Non-recurring orders for HM received from suppliers at the central facility by 1400 hours are delivered to the customer NLT 1400 hours the next business day >97% of the time.

MI 5.3.3 Excess, Expired HM and Waste Disposal

Remove from the inventory and process for disposal HM that no longer has a use or is expired HM.

Compliance:

a) Prepare documentation for disposal within two (2) business days

b) Schedule pick-up of waste by the disposal service provider NLT three (3) business days from completion of the documentation.

5.4 SITE SPECIFIC REQUIREMENTS

MI 5.4.2.1 Processing F35 Program HM Receive and process F35 Program HM in HMMS, stow in segregated location, monitor shelf-life and report to the F35 PM NLT 30 business days prior to expiration.

Compliance:

a) Process receipts and stow in segregated location within three (3) business days of arrival of HM.

b) Notify F35 PM NLT 30 business days prior to expiration.

CR 5.4.2.3 Building Paint Kits Build paint kits IAW the Bill of Materials (BOM) and Projected Paint Dates provided by the FRCE.

Compliance: No more than two (2) instances during the TO POP where the kit is not completed to meet the Projected Paint Date.

MA 5.5.2.1 HM Point of Use (POU) Locker Management

Manage designated POU lockers IAW servicing frequencies identified in C-5.5.1.3 and Figure 5.5.

Compliance:

a) No more than three (3) instances per month during the TO POP where the locker is not serviced IAW the established frequencies and requirements to include replenishing to the locker inventory level.

b) No more than three (3) instances per month during the TO POP where shelf-life extension barcode labels are not applied within one (1) business day

c) No more than three (3) instances during the TO POP where a replenishment order is not placed in HMMS within one (1) business day.

MI 5.5.2.2 Dispensing Perform dispensing IAW C-5.5.1.4 and Figure 5.5.A. All HM dispensed into smaller containers shall have an HMMS barcode label and accurate HAZCOM labels with pictograms.

Compliance:

a) No more than two (2) instances per month where dispensed HM containers are found without accurate labels or with illegible labels.

b) No more than two (2) instances per month where the label on the container does not match the SDS.

MA 5.5.2.4 Off-base Deliveries Deliver HM to Cecil Field and Mayport 2 times each week. Compliance: No more than two instances per month for missed deliveries.

MA 5.6.2.1 HMMS SDS Management Manage SDSs in HMMS to include building the complete initial record. HMMS initial records are established in HMMS NLT one

(1) business day from receipt of an SDS or revised SDS.

Compliance:

a) SDS information is maintained in HMMS with 97% accuracy measured monthly.

b) Initial HMMS record with all required information in input NLT one (1) business day from receipt of the new SDS measured monthly.

c) HMMS SDS record is updated within one (1) business day of receipt of a revised SDS measured monthly..

CR 5.6.2.3 Issue Center Management Manage and operate assigned Issue Centers IAW PWS 5.6.1.5 and the schedules in Figures 5.6.A and 5.6.B.

Compliance:

a) Issue Centers are manned 100% of the time IAW the schedules identified in the PWS.

b) Rovers are provided 100% of the time IAW the schedules and spend not less than 60 minutes in each designated Issue Center during the scheduled shift.

c) No more than one customer complaint per month during the contract period for lack of available of Contractor personnel manning the Issue Center or failure to respond to a customer during rover schedules.

MA 5.6.1.5 Issue Center Management Manage HM carts and kits IAW FRCSW EPOHM-HC-001-17A and C-5.6.1.5, paragraph 10.

Compliance:

a) HM carts and kits are serviced and replenished NLT than the beginning of each shift.

b) No more than two occurrences each month during the TO POP for failure to prepare the carts and kits before each shift.

c) No more than four (4) instances per month during the TO POP where carts are found with expired HM.

d) No more than four (4) instances per month during the TO POP where containers are found to be leaking or the cart is not clean and organized.

MA 5.6.1.5 Issue Center Management Maintain accurate and current Safety Data Sheets (SDS) for HM stored in the Issue Center and on HM carts.

Compliance: No more than two (2) instances during the month where SDSs are found to be inaccurate or outdated.

MA 5.6.1.5 Issue Center Management Dispense HM from larger containers to smaller use containers IAW PWS 5.6.1.5, paragraph 11.

Compliance:

a) No more than two (2) instances per month during the TO POP where HM dispensed into a secondary container does not match the label on the container.

b) No more than two (2) instances per month during the TO POP where secondary containers are not labeled with GHS or HMMS barcode labels or labels are not legible.

MA 5.6.1.6 Satellite HM POU Locker Management

Manage designated HM POU lockers IAW C-5.6.1.6 and Figure 5.6C

Compliance: No more than three (3) instances per month during the TO POP where the locker is not serviced correctly to include rotating stocks to comply with FIFO, expired HM is found, or stocks are not replenished.

MA 5.6.1.8 Shipping to FRCSW Field Service Teams

Perform packaging and prepare HM for shipment to designated FRCSW Field Teams located throughout the CONUS and Hawaii.

Compliance:

a) HM is shipped using the most cost-effective mode of shipping. No more than one (1) instance per month where overnight or priority shipping is used without the approval of the COR and TPOC.

b) HM is packaged and prepared for shipping NLT two

(2) business days of receipt of HMMS order.