AMENDMENT_0004.docx

RFP QMAD-JM-100001-N

Amendment 0004

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MARSHALLING SERVICE REQUIREMENTS UNDER THE AUCTION SERVICE CONTRACT

The following items are required when providing marshalling services. Marshalling services are defined as the receipt, inspection and assignment of either new or used vehicles. The marshalling service requirements will vary depending on whether the vehicles are new or used.

New vehicles will either be shipped directly from the manufacturer or from the dealership that initially receives them. Used vehicles will either be picked up by the auction, or dropped off at the auction by the drivers, to exchange for new vehicles.

Services for those vehicles are covered in the auction provisions of the base contract, as well as the new AutoIMS contract provisions.

NEW VEHICLE MARSHALLING

Vehicle Acceptance A visual inspection of the vehicle’s interior and exterior shall be performed when the vehicle arrives at the auction to verify that the vehicle has no physical defects. Any discrepancy discovered during Vehicle Acceptance must be annotated on both the Receiving Inspection Form and the carrier’s shipment document, and signed by BOTH the contractor and the carrier. If damage is evident, the auction representative must contact the FMC immediately. If the vehicle is delivered during non-business hours, the contractor should note the damage, have the carrier acknowledge the damage and sign BOTH the receiving inspection form and the carrier’s shipping document, and then contact the FMC immediately on the next business day.

Inspection The contractor is responsible for inspecting all new GSA Fleet vehicles delivered to the auction facility. GSA Fleet will provide the contractor with identification lists of the vehicles to be drop shipped prior to the expected delivery of new vehicles. Prior to accepting a vehicle, the contractor shall perform a Receiving Inspection on each vehicle, using a standard auction condition report form. The Receiving Inspection requirements consist of the following:

· Checking each vehicle to ascertain that the vehicle meets the order specification. Each vehicle shall be compared to the documentation provided by GSA. Further identifying information, such as VIN and special features (especially for large vehicles), if known, should also be provided.

· Checking each vehicle to be sure it has auxiliary equipment such as vehicle jack, spare tire, antenna, two sets of keys and, if applicable, two remote/keyless access devices.

· Verify that the vehicle has sufficient fuel to be driven off the premises and get to a reasonably close gas station. This should be a minimum of 3 gallons of fuel in the tank at the time it is driven off the premises by the Government or sufficient Natural Gas for a dedicated CNG vehicle to get to a CNG filling station. Contract your servicing FMC for instructions when no CNG is available within a reasonable distance.

The GSA Fleet Management Center (FMC) must be notified immediately of any discrepancies involving vehicle specifications, options, or equipment.

The contractor is responsible for arranging the repair or replacement, at the manufacturer’s cost, of any noted damage or missing equipment. The contractor will be held responsible for the cost of any undocumented damages or missing equipment. Repairs/replacement must be made prior to assignment of vehicle to the Customer Agency.

Pre-assignment Preparation Once a vehicle has been inspected and received, the contractor shall install the appropriate Government license plates (tags). GSA will provide the auction a set of 2 license plates, 2 key tags, and a Government credit card for each new vehicle delivered. The contractor should contact the FMC to obtain the Government License Plates and Government Credit Card for the applicable vehicle if GSA has not provided them before the vehicle arrives. The contractor will verify that the Government Credit Card provided matches the license plates on the vehicle. The FMC will also provide the contractor with copies of the GSA Form 1152 (assignment document), Vehicle Driver’s Packet, and Accident Reporting Kit, and any other form as necessary to include with the vehicle, as well as the receiving Customer Agency information.

Once the Government License Plates and Government Credit Cards are received by the contractor, the contractor is responsible for any loss, theft, or misuse of said items and the vehicle until the Customer Agency signs for and receives the vehicle and Government Credit Card. Should loss of Government License Plates, or loss of the Government Credit Card occur the contractor shall contact the FMC immediately.

The contractor shall perform a Pre Delivery Inspection (PDI) and maintenance as defined by the manufacturer of the vehicle. This PDI may differ by brand name and model of vehicle. The PDI and maintenance shall be performed prior to contacting the Customer Agency for vehicle delivery.

The vehicle inspection and pre-assignment preparation must be completed within 3 business days of vehicle delivery to the auction house.

Assignment After the PDI and maintenance have been completed and the license plates have been installed, the contractor shall contact the Customer Agency within 24 hours to arrange delivery of the vehicle if so requested by the FMC. The contractor is responsible for arranging delivery to the Customer Agency within normal business hours. The vehicle shall be washed within 24 hours of the scheduled delivery to the customer agency.

When issuing a new vehicle to a GSA Customer Agency, the contractor shall ensure the following is accomplished/provided:

· The representatives of both the contractor and the GSA Customer Agency will inspect the vehicle prior to transfer for any damage. Both Representatives shall sign an Inspection Report at the time of transfer that specifies what damage, if any, there is to the vehicle. One copy will be given to the GSA Customer Agency’s Representative, one copy retained by the contractor and one copy of this form will be forwarded to the FMC.

· Prepare the GSA Form 1152 - “FMS Vehicle Assignment/Termination Transaction,” complete with the signature of the Customer Agency’s Representative and the representative accomplishing the vehicle assignment. The original of this form will be forwarded to the FMC and a copy given to the Customer Agency Representative.

· Two complete sets of keys for the vehicle (ignition and doors/trunk if different) and two remote/keyless access devices, if provided with the vehicle by the vehicle manufacturer. The contractor shall attach a tag (furnished by the FMC) to each of the two sets of keys identifying the US Government License Plate number.

· Vehicle Driver’s Packet, and Accident Reporting Kit, and the Vehicle Owner’s Manual.

· Tire-changing equipment, including spare tire and wheel, jack and lug wrench (unless the FMC has advised the auction that such equipment will not be provided for a specific vehicle.

· The Government credit card that matches the license plate number for the vehicle will be provided to the GSA Customer Agency’s Representative.

USED VEHICLE MARSHALLING

GSA WILL ADVISE THE CONTRACTOR WHAT USED VEHICLE(S) ARE TO BE TURNED IN, THE LICENSE PLATE NUMBER OF THE VEHICLE, AND WHETHER THE TURN-IN IS FOR AUCTION SERVICE OR REASSIGNMENT. THE VEHICLE(S) MAY HAVE TO BE PICKED UP FROM THE FMC, THE CUSTOMER AGENCY, AND/OR A THIRD PARTY. IN EACH CASE, DELIVERY IS DEFINED AS OCCURRING WHEN THE VEHICLE IS IN POSSESSION OF THE CONTRACTOR EITHER AT THE CONTRACTOR SITE OR IN THE POSSESSION OF THE CONTRACTOR’S EMPLOYEES OR SUBCONTRACTOR IF THE VEHICLE IS PICKED UP OFF-SITE.

VEHICLE ACCEPTANCE

A VISUAL INSPECTION OF THE VEHICLE’S INTERIOR AND EXTERIOR SHALL BE PERFORMED WHEN THE VEHICLE IS DELIVERED INTO THE AUCTION’S CUSTODY TO VERIFY THAT THE VEHICLE HAS NO PHYSICAL DEFECTS. ANY DISCREPANCY DISCOVERED DURING VEHICLE ACCEPTANCE MUST BE ANNOTATED ON BOTH THE RECEIVING INSPECTION FORM AND THE CARRIER’S SHIPMENT DOCUMENT, AND SIGNED BY BOTH THE CONTRACTOR AND THE INDIVIDUAL PROVIDING THE VEHICLE TO THE CONTRACTOR. IF DAMAGE IS FOUND, THE AUCTION REPRESENTATIVE MUST CONTACT THE FMC IMMEDIATELY. IF THE VEHICLE IS DELIVERED DURING NON-BUSINESS HOURS, ANY DAMAGE MUST BE NOTED ON THE RECEIVING INSPECTION FORM AND THE CARRIER’S SHIPMENT DOCUMENT, AND SIGNED BY BOTH THE CONTRACTOR THE INDIVIDUAL DELIVERING THE VEHICLE. THE FMC MUST BE NOTIFIED ON THE NEXT BUSINESS DAY.

Should any damage not noted be subsequently, the contractor will be held responsible for the repair of such damages.

Inspection The following marshalling provisions apply only to vehicles that will be prepared for reassignment to another customer agency. Prior to accepting a vehicle, the contractor shall perform a Receiving Inspection on each vehicle, using a standard auction condition report form. The receiving inspection requirements consist of the following:

· Checking each vehicle to ascertain that the vehicle has all components, equipment, and accessories. This includes such auxiliary equipment as vehicle jack, spare tire, antenna, a minimum of one set of keys and, if applicable, a minimum of one remote/keyless access device(s). Should any items be missing, they must be documented on the inspection form and the FMC must be notified.

· Verification that there are two license plates on the vehicle and that the license plates on the vehicle are the correct ones. The contractor shall also verify that the Government Credit Card with the vehicle matches the license plates on the vehicle. Should there only be one license plate or should the Government Credit Card not match the license plates or be missing, the contractor shall document that fact on the inspection form and immediately notify the FMC.

· A visual inspection of the vehicles interior and exterior shall be performed to verify that the vehicle has no physical defects. If any damage is noted on the vehicle, it must be documented and the FMC contacted.

· If requested by the FMC, the contractor will prepare an assignment termination document (GSA Form 1152). If prepared, the original will be provided to the FMC and a copy to the Customer Agency.

Pre-assignment Preparation Once a used vehicle has been inspected and received, the contractor shall contact the FMC regarding any potential repairs required and coordinate with the FMC on how to arrange for any approved repairs. After the vehicle is repaired (if required), and cleaned or detailed, as specified by the FMC, the contractor shall contact the FMC. If the contractor is to assign the vehicle, the FMC will provide information regarding the Customer Agency and the correct point of contact at the new Customer Agency. The contractor shall also then receive copies of the GSA Form 1152, Vehicles Driver’s Packet and Accident Reporting Kit from the FMC. The vehicle shall be washed within 24 hours of the scheduled delivery to the customer agency.

The contractor is responsible for any loss, theft, or misuse of the Government License Plates and Government Credit Cards and the vehicle until the new Customer Agency signs for and receives the vehicle and Government Credit Card. Should loss of Government License Plates, or loss of the Government Credit Card occur the contractor shall contact the FMC immediately.

The vehicle inspection and pre-assignment preparation must be completed within 3 business days of vehicle delivery to the auction house.

Reassignment When issuing a used vehicle to a GSA Customer Agency, the same procedure outlined for assigning new vehicles (above) must be followed. After the PDI and maintenance have been completed and the license plates have been installed, the contractor shall contact the Customer Agency within 24 hours to arrange delivery of the vehicle if so requested by the FMC. The contractor is responsible for arranging delivery to the Customer Agency within normal business hours.

The auction should provide all sets of keys for the vehicle (ignition and doors/trunk if different) and all remote/keyless access devices with the vehicle at the time of turn-in. The auction shall verify that the key tag(s) match the vehicle’s US Government License Plate number. The contractor will verify that the Government Credit Card provided matches the license plates on the vehicle.

ELECTRONIC REPORTING REQUIREMENTS

All vehicle data must be provided to GSA electronically as instructed by the FMC. This may require loading information via FMS2GO (proprietary software) or other electronic means.

Price of Marshalling Service per vehicle for New Vehicles: __________________

Price of Marshalling Service per vehicle for Used Vehicles: __________________

2. AMENDMENT/MODIFICATION NO.

Amendment 0004

3. EFFECTIVE DATE

10/22/2010

4. REQUISITION/PURCHASE REQ. NO.

5. PROJECT NO. (If applicable)

6. ISSUED BY CODE

7. ADMINISTERED BY (If other than Item 6) CODE

GSA, FAS, QMAD

Crystal Plaza 4, Suite 300 2200 Crystal Drive Arlington, VA 22202

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and Zip Code)

X

9A. AMENDMENT OF SOLICITATION NO.

QMAD-JM-100001-N

9. DATED (SEE ITEM 11)

August 23, 2010

10A. MODIFICATION OF CONTRACT/ORDER

NO.

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended, is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging the receipt of the amendment on each copy of the offer submitted; or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority).

E. IMPORTANT: Contractor is , is not , required to sign this document and return copies to this issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

This amendment identifies changes made to Section D, Contract Clauses; Section E, Solicitation Provisions; Section F, Evaluation Criteria and Method of Award.

Changes are as follows:

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect

Ernesto Martinez

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

(Signature of Contracting Officer)

16C. DATE SIGNED

NSN 7540-01-152-8070

PREVIOUS EDITION UNUSABLE

PRESCRIBED BY GSA

FAR (48 CFR) 53.243

1. Solicitation No. QMAD-JM-100001-N is hereby revised to make revisions to Sections D, E, and F.

2. Section D.40, Deliverables is hereby revised from:

(ee) Quality Assurance Surveillance Plan (QASP): As part of the quality process for ETS2, the Contractor is required to submit their QASP to the Government for review and approval. A sample QASP has been attached to this section as attachment D-3 Quality Assurance Surveillance Plan. At a minimum, the QASP will address the criteria established in the SLA and performance measures for the monthly status report as described in Section D.28 Performance Incentive Payments - Service Level Agreement and D.40 Deliverables, respectively. The QASP is due within 30 days upon award or exercise of any option, or any significant change in the ETS2 service.

To:

(ee) Reserved.

3. Section D.40, Deliverables is hereby revised to add the following:

(ii) Redacted eTS Proposal: The Contractor shall deliver an electronic copy of its successful proposal with all information considered proprietary by the Contractor stricken within 30 calendar days after contract award. The electronic format shall permit the Government to review stricken text in order to achieve concurrence between the Government and the Contractor as to the specific text to be stricken for public release. Rationale for withholding information shall be provided based on Freedom of Information Act exemptions.

4. Section D Attachments is hereby revised from:

Section D Attachments

To:

Section D Attachments

Attachment D-4 Sample ISA and MOU Templates

5. Attachment D-3, is hereby revised from :

Attachment D-3 Quality Assurance Surveillance Plan

Attachment is included as a separate document.

To:

Attachment D-3 Quality Assurance Surveillance Plan (To Be Provided After Award)

6. Section E.4, NONGOVERNMENT CONSULTANTS/ADVISORS is hereby revised from:

E.4 NONGOVERNMENT CONSULTANTS/ADVISORS

The Government may employ individual technical consultants/advisors from the below listed firms under contract with GSA to read and advise on portions of the written proposals (technical or price), as well as any Demonstration, and/or IV&V testing.

CACI International, Inc.

Dell Perot Systems, Inc.

Deloitte, LLC SiloSmashers, Inc.

Global Cynex Government Contract Solutions, Inc.

John Caldwell and Associates Kapsales Consulting Group mLinqs Suntiva Executive Consulting Travel Technologists Travel Technology Consulting

These technical consultants/advisors and their firms will sign or have already signed non-disclosure agreements (NDAs) for the protection of source selection information and proprietary data. In addition, they are subject to Organizational Conflict of Interest (OCI) concerns and are restricted from being a Contractor, subcontractor, or teaming partner in this solicitation.

These representatives shall not, under any circumstances, be used as voting evaluators. However, the Government may consider the advice provided in its evaluation process.

Any member of the GSA Office of Travel and Transportation Services and its customer agencies may serve as an advisor to the source selection process with respect to the program strategy, vision, requirements and pricing.

To:

E.4 NONGOVERNMENT CONSULTANTS/ADVISORS

The Government may employ individual technical consultants/advisors from the below listed firms under contract with GSA to read and advise on portions of the written proposals (technical or price), as well as any Demonstration, and/or IV&V testing.

CACI International, Inc.

Dell Perot Systems, Inc.

Deloitte, LLC SiloSmashers, Inc.

Global Cynex Government Contract Solutions, Inc.

John Caldwell and Associates Kapsales Consulting Group mLinqs Suntiva Executive Consulting Travel Technologists Travel Technology Consulting UserWorks, Inc.

These technical consultants/advisors and their firms will sign or have already signed non-disclosure agreements (NDAs) for the protection of source selection information and proprietary data. In addition, they are subject to Organizational Conflict of Interest (OCI) concerns and are restricted from being a Contractor, subcontractor, or teaming partner in this solicitation.

These representatives shall not, under any circumstances, be used as voting evaluators. However, the Government may consider the advice provided in its evaluation process.

Any member of the GSA Office of Travel and Transportation Services and its customer agencies may serve as an advisor to the source selection process with respect to the program strategy, vision, requirements and pricing.

7. Section E.6.2 (b) is hereby revised from:

(b) Proposal Arrangement: Each proposal shall consist of six physically separate files individually titled and numbered as stated below. The required number of each proposal volume is also shown below:

2 pages per resume as needed

Tab 3: Performance Work Statement (PWS) Mandatory Requirements Matrix Objectives Matrix None

(b) Proposal Arrangement: Each proposal shall consist of six physically separate files individually titled and numbered as stated below. The required number of each proposal volume is also shown below:

2 pages per resume as needed

Tab 3: Performance Work Statement (PWS) Mandatory Requirements Matrix Objectives Matrix

8. Section E.6.3.2, Volume 2, Technical, Tab 4, Quality Control Plan is hereby revised from:

Quality Control Plan - The Offeror shall describe their specific approach for meeting or exceeding the solicitation requirements and objectives. Specifically, the quality control portion of the Project Management Plan shall address management of on-going quality activities for the Contractor, all team members, and all subcontractors. It must comprehensively address all portions of the quality control process and illustrate how superior customer satisfaction shall be achieved. The Offeror shall address how the Quality Control Plan will be combined with the Service Level Agreements and Quality Assurance Surveillance Plan. Special attention should be paid to mature and pervasive processes for ETRS, ATRS, Ticketing and Fulfillment and TMC Integration.

To:

Quality Control Plan - The Offeror shall describe their specific approach for meeting or exceeding the solicitation requirements and objectives. Specifically, the quality control portion of the Project Management Plan shall address management of on-going quality activities for the Contractor, all team members, and all subcontractors. It must comprehensively address all portions of the quality control process and illustrate how superior customer satisfaction shall be achieved. The Offeror shall address how the Quality Control Plan will address Service Level Agreements and include a provision for the Quality Assurance Surveillance Plan that will be provided after award. Special attention should be paid to mature and pervasive processes for ETRS, ATRS, Ticketing and Fulfillment and TMC Integration.

9. Section E.6.3.5 is hereby revised from:

E.6.3.5 Volume 5, Price:

Each price section shall be clearly labeled for ease of review and validation. The Offeror shall provide a price for each of the CLINs and subCLINs identified in Section B. The price shall be inclusive of the requirements of the SOW, including technological refreshes, changes to regulations, security, etc. Price proposals will include Offeror’s best pricing that demonstrates an understanding of the Government vision, requirements and objectives of ETS2.

The price volume contains a total of three tabs.

Tab 1, Price Breakdown Structure (PBS), Volume 5 shall contain the following:

· A PBS linking all major sections and sub-sections of the SOW (not each Mandatory Requirement and offered Objective Requirement). This cross reference to the price volume enables the Government to determine where the requirements are included in the pricing structure proposed or are being provided at no additional cost to the Government.

Tab 2, Price Proposal for Single Award, Volume 5 shall contain the following:

· Completed price tables from Section B. The price proposals shall be based on the estimated quantities in Section B, but please note, these are estimates only and no guarantee of actual volumes to be realized under any resultant contract. The Offeror is required to propose a total firm fixed price or NTE price as appropriate for each CLIN, and subCLIN, for the term of the contract identified.

· Pricing assumptions used by the Offeror.

Tab 3, Price Proposal for Dual Award, Volume 5 shall contain the following:

· Completed price tables from Section B. The price proposals shall be based on the estimated quantities in Section B, but please note, these are estimates only and no guarantee of actual volumes to be realized under any resultant contract. The Offeror is required to propose a total firm fixed price or NTE price as appropriate for each CLIN, and subCLIN, for the term of the contract identified.

· Pricing assumptions used by the Offeror.

To:

E.6.3.5 Volume 5, Price:

Each price section shall be clearly labeled for ease of review and validation. The Offeror shall provide a price for each of the CLINs and subCLINs identified in Section B. The price shall be inclusive of the requirements of the SOW, including technological refreshes, changes to regulations, security, etc. Price proposals will include Offeror’s best pricing that demonstrates an understanding of the Government vision, requirements and objectives of ETS2.

The price volume contains a total of three tabs.

Tab 1, Price Breakdown Structure (PBS), Volume 5 shall contain the following:

· A PBS linking all major sections and sub-sections of the SOW (not each Mandatory Requirement and offered Objective Requirement). This cross reference to the price volume enables the Government to determine where the requirements are included in the pricing structure proposed or are being provided at no additional cost to the Government.

Tab 2, Price Proposal for Single Award, Volume 5 shall contain the following:

· Completed price tables from Section B. The price proposals shall be based on the estimated quantities in Section B, but please note, these are estimates only and no guarantee of actual volumes to be realized under any resultant contract. The Offeror is required to propose a total firm fixed price or NTE price as appropriate for each CLIN, and subCLIN, for the term of the contract identified.

· Pricing assumptions used by the Offeror.

Tab 3, Price Proposal for Dual Award, Volume 5 shall contain the following:

· Completed price tables from Section B. The price proposals shall be based on the estimated quantities in Section B, but please note, these are estimates only and no guarantee of actual volumes to be realized under any resultant contract. The Offeror is required to propose a total firm fixed price or NTE price as appropriate for each CLIN, and subCLIN, for the term of the contract identified.

· Pricing assumptions used by the Offeror.

Tab 4, Alternative Price Proposal (Optional), Volume 5 shall contain the following:

· An alternative proposal must demonstrate how it is to the Government’s advantage for consideration. Offerors shall use the Sections B.2.1 and B.2.2 estimated quantities and shall provide a complete and detailed explanation of the pricing model including all assumptions, CLIN structures, and illustrative examples of the pricing model. Please note: Offers made not be delimited to an alternative pricing proposal.

· Pricing scenario for Single Award.

· Pricing scenario for Dual Award.

· Pricing assumptions used by the Offeror.

10. Section F.3.2.2, Technical Factor Two – Project Management Plan Phase I, second paragraph is hereby revised from:

An acceptable Project Management Plan fully addresses how their ETS2 will facilitate adherence to the FTR and include agency policy filters. It addresses usability requirements including the ease of use and intuitiveness objectives of the RFP. All data and interoperability goals are met with clear service boundaries and interoperability points. The Offeror’s organizational structure defines roles and responsibilities, organizational reporting, and appropriate authority levels to accomplish tasks and resolve issues. The Communication Plan ensures Users and GSA are kept informed. There is a clear well-articulated focus on Security Management. The Quality Control plan covers all key activities of the Contractor, the teaming partners, and the subcontractors. It clearly demonstrates how customer satisfaction will be achieved and maintained. The Quality Control Plan fully integrates with the Government-provided Service Level Agreements (SLAs) and the Quality Assurance Surveillance Plan (QASP). The Quality Control Plan is comprehensive, recognizes likely trouble points, has strong management controls, and concentrates on areas such as ETRS Ticketing and Fulfillment and TMC Integration. The Offeror’s performance measurement approach is sound.

An acceptable Project Management Plan fully addresses how their ETS2 will facilitate adherence to the FTR and include agency policy filters. It addresses usability requirements including the ease of use and intuitiveness objectives of the RFP. All data and interoperability goals are met with clear service boundaries and interoperability points. The Offeror’s organizational structure defines roles and responsibilities, organizational reporting, and appropriate authority levels to accomplish tasks and resolve issues. The Communication Plan ensures Users and GSA are kept informed. There is a clear well-articulated focus on Security Management. The Quality Control plan covers all key activities of the Contractor, the teaming partners, and the subcontractors. It clearly demonstrates how customer satisfaction will be achieved and maintained. The Quality Control Plan fully integrates with the Government-provided Service Level Agreements (SLAs) and includes a provision for the Quality Assurance Surveillance Plan (QASP). The Quality Control Plan is comprehensive, recognizes likely trouble points, has strong management controls, and concentrates on areas such as ETRS Ticketing and Fulfillment and TMC Integration. The Offeror’s performance measurement approach is sound.

11. Section F.3.2.2, Technical Factor Two – Project Management Plan Phase I, sixth paragraph is hereby revised from:

An outstanding Project Management plan exceeds the ease of use and intuitiveness objectives of the RFP. All data and interoperability goals are met. The Offeror’s organizational structure has well-defined roles and responsibilities, clear lines of reporting, appropriate authority levels to accomplish tasks and resolve issues quickly, and a robust communication plan that is proactive and keeps Users and GSA well informed. There is a clear well-articulated focus on Security Management. The Quality Control Plan covers all key activities of the contractor, the team members, and the subcontractors. It clearly demonstrates how superior customer satisfaction will be achieved and maintained. The Quality Control Plan fully integrates with the Government-provided SLAs and the QASP. The Offeror’s performance measurement approach ensures continuous improvement of ETS2.

An outstanding Project Management plan exceeds the ease of use and intuitiveness objectives of the RFP. All data and interoperability goals are met. The Offeror’s organizational structure has well-defined roles and responsibilities, clear lines of reporting, appropriate authority levels to accomplish tasks and resolve issues quickly, and a robust communication plan that is proactive and keeps Users and GSA well informed. There is a clear well-articulated focus on Security Management. The Quality Control Plan covers all key activities of the contractor, the team members, and the subcontractors. It clearly demonstrates how superior customer satisfaction will be achieved and maintained. The Quality Control Plan fully integrates with the Government-provided SLAs and fully explains how it will work with the Government to ensure the QASP remains current and relevant throughout contract performance. The Offeror’s performance measurement approach ensures continuous improvement of ETS2.

12. Section F.3, Phase I Evaluation Criteria is hereby revised to add:

Section F.3.3, Price Factor- Phase I (Alternative Price Proposal)

In the event an Offeror submits an Alternative Price Proposal in accordance with Section E.6.3.5, the Alternative Price Proposal shall be evaluated in accordance with Section F.3.2.7, F.3.2.7.1, and in accordance with the FAR.

13. Section F.6, Phase II Evaluation Criteria is hereby revised to add:

Section F.6.3, Price Factor- Phase II (Alternative Price Proposal)

In the event an Offeror submits an Alternative Price Proposal in accordance with Section E.6.3.5, the Alternative Price Proposal shall be evaluated in accordance with Section F.6.2.5, F.6.2.5.1 and in accordance with the FAR.

14. All other terms and conditions remain unchanged.