Section B_Conformed_AM_0003.pdf

RFP QMAD-JM-100001-N, Amendment 0003 Section B – Conformed Revised

October 8, 2010

SECTION B – SUPPLIES OR SERVICES AND PRICES/COSTS

B.1 CLIN DEFINITIONS

AGENT-ASSISTED TRAVEL RESERVATION SERVICE (ATRS): ATRS is one in which the services of a customer support agent are used explicitly for making and/or fulfilling travel arrangements. The use of ETS2 customer support services for technical support or assistance in completing self service actions shall not constitute a full-service transaction, and any service or technology refreshment of the ATRS shall be included in this fee (as defined by Section C.5, Technology Capabilities and Characteristics).

Applicable to the following CLINs: CLIN 0001AC, CLIN 0001AD, CLIN 0001AE, CLIN 0001AG, CLIN 0001SBAC, CLIN 0001SBAD, CLIN 0001SBAE, CLIN 0001SBAG and their respective option year CLINs.

CLIN: Contract Line Item Number.

CUSTOM INTERFACE DEVELOPMENT AND INTERFACE TESTING :

Development of Interfaces between the ETS2 and customer agencies' core business systems that need changes or enhancements to the standard interface functionality as requested in Section C.8, Agency Business Systems Data Integration Capabilities and Characteristics, including but not limited to generation of accounting transactions as needed; updating and verification of funds control and the standard general ledger; and generation of disbursement actions by electronic funds transfer (EFT) or other means IAW Section C Attachment 9, Agency Business System Integration Guidance. In addition, this CLIN will be used for application level end-to-end testing between ETS2 and an agency's business systems (financial, human resources, charge card vendors, etc.) for an agency's initial implementation. After initial implementation, application level end-to-end testing is covered under the Contractor's release management cycle as requested in Section C.5.1.1#8. CLIN0013 is priced at a NTE hourly rate. The ceiling hourly rate includes wages, overhead, general and administrative expenses, and profit applicable to the Contractor as well as subcontractor(s)/teaming partners. This work does not include efforts identified in CLIN 0005 for Standard Implementation (standard integration configuration and deployment development for standard implementation) and should be used for agency specific customized interface needs and not to charge for the standard integration capabilities as requested in Section C.8, Agency Business Systems Data Integration Capabilities and Characteristics or configuration efforts for establishing, operating, and maintaining the ETS2 integration capability as requested as Standard Implementation Services. Applicable to CLIN 0013 and corresponding option CLINs.

CUSTOM REPORT DEVELOPMENT: Custom report development IAW Section C.9 Queries and Reports for the development of customer agency custom reports to support agency-specific reporting requirements. Priced at a not-to-exceed (NTE), hourly rate.

The ceiling hourly rate includes wages, overhead, general and administrative expenses, and profit applicable to the Contractor as well as subcontractor(s)/teaming partners.

Applicable to CLIN 0011 and corresponding option CLINs.

FEMA SURGE BLANKET TRAVEL: Federal Emergency Management Administration (FEMA) Surge Blanket Travel requires that an extremely large number of employees to be granted authority to travel under one Travel Authorization as required by Section C.3.2 Types of Travel, and IAW Section C Attachment 13, FEMA Surge Blanket Travel Requirements (Mandatory). Applicable to CLIN 0014 and corresponding option CLINs.

FOREIGN AFFAIRS MANUAL (FAM): TDY travel of Foreign Service and other applicable classes of Federal travelers in accordance with Section C.4.1 Federal Travel Policy Compliance, and Section C Attachment 19, Department of State Travel Requirements. (Traveling with Family Members excluding relocation.) Applicable to CLIN 0016 and corresponding option CLINs.

INTERNATIONAL RATE DESK: Applicable when no GSA City Pair Program (CPP) is available for international destinations. Includes capability for faring complex international itineraries using a comprehensive set of faring methods, exceptions and interpretations of airline policies, Department of Transportation (DOT) regulations, International Airlines Travel Agent Network (IATAN) policies, and tariff manuals to optimize best pricing for international travel. Does not apply for CPP or combinations thereof or simple round trip commercial itineraries. This is optional CLIN based on agency needs. In the event that a reservation is routed to this desk by a TMC agent that is not actionable by or applicable to international rate desk services, it will be redirected to the standard TMC services with no action and no fee. Applicable to CLIN 0004 and its corresponding option CLINs.

NATIONAL INSTITUTES OF HEALTH (NIH) PATIENT TRAVEL: Patient travel will be in accordance with C.3.2 Types of Travel, and Section C Attachment 18, NIH Patient Travel. Applicable to CLIN 0018 and corresponding option CLINs.

NONEMERGENCY AFTER HOURS TMC SERVICE: The transaction fee for this item is for the services of a full-service travel representative accessible for nonemergency travel planning and reservation services, including group travel and surge travel, outside of 7:00 a.m. to 10:00 p.m., U.S. Eastern Time on a 24/7/365 basis in accordance with Section C.4.2, Functional Capabilities and Characteristics. Applicable to CLIN 0008, its subCLINs and corresponding option CLINs. Examples of non-emergency service include but are not limited to:

Requests for flight schedule or gate information

Transaction fee questions

Technical assistance with ETS booking engine

Requests for invoice copies

Requests to update traveler profiles

Requests to add frequent flyer information to reservation

Requests to change seat assignments

ONLINE TRAVEL RESERVATION SERVICE (OTRS): An online transaction is one in which travel reservations and fulfillment are initiated and completed online, i.e., without direct contact between the user/traveler/travel arranger with a customer support agent for the explicit purpose of making and/or fulfilling travel arrangements. The use of ETS2 customer support services for technical support or assistance in completing self service actions shall still constitute an OTRS, as well as any service or technology refreshment of the OTRS shall be included in this fee (as defined by Section C.5, Technology Capabilities and Characteristics). Applicable to the following CLINs: CLIN 0001AA, CLIN 0001AB, CLIN 0001AF, CLIN 0001SBAA, CLIN0001SBAB, CLIN 0001SBAF, and their respective option year CLINs.

ONSITE RESERVATION AND FULFILLMENT SERVICES: Represents traditional travel agent services where travel reservations and fulfillment services are performed by dedicated, on-site travel agent personnel in accordance with the requirements of and other ancillary services such as completion of Authorization and Voucher data (excluding signature and submission) and Passport Services such as visas as negotiated in the agency task order. Offerors shall consider that onsite services could be required at CONUS and OCONUS locations. The customer agency will choose which subCLIN(s) best fits their needs.

SubCLINs 0006AA and 0006AB ONSITE RESERVATION AND FULFILLMENT SERVICES: Priced at a NTE hourly rate. The onsite ceiling hourly rate includes wages, overhead, general and administrative expenses, reservation and fulfillment fees, and profit applicable to the Contractor as well as subcontractor(s)/teaming partners. The hourly rate may be negotiated at the TO / sub-TO level for the services required for each country or geographic region, as applicable. Applicable to subCLINs 0006AA, 0006AB and their corresponding option subCLINs.

SubCLINs 0006AC and 0006AD ONSITE RESERVATION AND FULFILLMENT SERVICES: Priced at a firm-fixed-price transaction fee. The transaction fee may be negotiated at the TO / sub-TO level for the services required for each country or geographic region, as applicable. Applicable to subCLINs 0006AC and 0006AD and their corresponding option subCLINs.

PAPER TICKET: A paper ticket is the paper instrument identifying the transportation to which the traveler is entitled. A paper ticket refers to all physical documents such as flight coupon, passenger receipt, and detailed itinerary, for example, related to a single travel itinerary. Applicable to CLIN 0003, including its subCLINs and corresponding option CLINs.

QUALITY CONTROL PROGRAM FOR ACCOMMODATED TMCS (ATMC QCP): The Contractor shall provide quality control services as described in Section C.4.2.9 for Accommodated TMCs. Applicable to CLIN 0001AH, 00001SBAH and corresponding option CLINs.

RESERVED: This CLIN is reserved.

SOFTWARE FOR ETS2 PROFILE MANAGEMENT THROUGH MASS

UPLOADING/UPDATING: This CLIN is intended for post implementation mass updates ordered at the agency’s choice and includes software provided to customer agencies for uploading and importing data through an agency business system interface as determined by a customer agency in accordance with Section C.4.2.25.1, ETS2 Customer Configuration and Administration #3 Applicable to CLIN 0017 and corresponding option CLINs.

STANDARD IMPLEMENTATION SERVICES: The Contractor shall provide implementation support services required to establish agency-specific configuration and operational readiness in coordination with each customer agency placing a task order for ETS2 that will be priced at a not-to-exceed (NTE) per Lot amount. This amount includes wages, overhead, general and administrative expenses and profit applicable to the Contractor as well as subcontractors/teaming partners. Discounts from the NTE price can be offered at the task order level for these services. Implementation includes but is not limited to planning and execution; kick-off meetings with key stakeholders;

communications planning and execution; data loads and configuration of ETS2; training services; standard integration configuration and connectivity set up and deployment development (agency customized integration and interface capabilities are separately priced under CLIN 0013), and TMC services in accordance with (IAW) Section C.10 Standard Implementation Services. Applicable to CLIN 0005, its subCLINs and corresponding option CLINs further defined as follows:

CLIN 0005A SERVICE LEVEL A: The contractor shall load up to 1,000 user profiles IAW Section C.10.1.11 #1a).

CLIN 0005B SERVICE LEVEL B: The contractor shall load up to 4,000 user profiles IAW Section C.10.1.11 #2a).

CLIN 0005C SERVICE LEVEL C: The contractor shall load up to 10,000 user profiles IAW Section C.10.1.11#3a).

CLIN 0005D SERVICE LEVEL D: The contractor shall load up to 120,000 user profiles IAW Section C.10.1.11#4a).

SUPPLEMENTAL CUSTOMER SERVICE: Services not already defined in Section C but are within the scope of this contract not covered by the other mandatory or optional CLINs. Applicable to CLIN 0019 and corresponding option CLINs.

SUPPLEMENTAL SECURITY SERVICES: Supplemental security services IAW Section C.6.1.8, Security Capabilities and Characteristics, to include but are not limited to enhanced security risk analysis and enhanced security for access and transmission, to include any services requested at the task order level. Priced at a NTE hourly rate.

The ceiling hourly rate includes wages, overhead, general and administrative expenses, and profit applicable to the Contractor as well as subcontractor(s)/teaming partners.

Applicable to CLIN 0010 and corresponding option CLINs.

SUPPLEMENTAL TRAINING SERVICES (INCLUDING USER ROLES): Supplemental Training Services as required by Section C.12.1, Training, to include but not limited to all user roles at CONUS and OCONUS sites to accommodate at least 25 students per class, customized step-by-step training aids, or other training material. Priced at a NTE hourly rate. The ceiling hourly rate includes wages, overhead, general and administrative expenses, and profit applicable to the Contractor as well as subcontractor(s)/teaming partners. CLIN 0009.

TECHNICAL HELP DESK: The help desk assists users IAW Section C.11.1.3, ETS2 Technical Help Desk, is priced at a NTE hourly rate and a transactional firm-fixed price rate. The customer agency will choose which subCLIN(s) best fits their needs. The ceiling hourly rate includes wages, overhead, general and administrative expenses, and profit applicable to the Contractor as well as subcontractor(s)/teaming partners. CLIN 0012, its subCLINs and corresponding option CLINs further as follows:

CLIN 0012AA TECHNICAL HELP DESK TIER ONE: The Contractor shall provide agency-specific help desk Tier One IAW Section C.11.1.3, Technical Help Desk.

These CLINs, corresponding option CLINs is for agencies to define help desk support for a specific period of time or level of effort regardless of frequency of use for the specified time period.

CLIN 0012AB HELP DESK TIER ONE BEFORE 7:00 AM after 10:00 PM (U.S.

Eastern Time) The Contractor shall provide help desk IAW Section C.11.1.3, Technical Help Desk.

CLIN 0012AC TECHNICAL HELP DESK TIER ONE: The Contractor shall provide agency-specific help desk Tier One IAW Section C.11.1.3, Technical Help Desk.

These CLINs support a fixed fee price related to a specific issue per user and allows contact to the help desk multiple times until the issue is resolved.

TRANSACTION TYPE A: Each transaction fee includes all arrangements and reservations related to one itinerary for which a domestic/international air or rail ticket is used. The CLIN fee includes making and changing all arrangements (air/rail, lodging, and/or car rental) for one or multiple locations. The fee may only be charged at time of ticket issuance and is not required to be refunded if the travel is subsequently cancelled.

The Contractor shall not charge a fee for cancellations made prior to ticket issuance.

The transaction fee covers the process of refunds or credits for unused tickets. An additional transaction fee may be incurred if changes in the itinerary require the issuance of a new ticket. Activities that do not result in the issuance of a ticket, such as research of travel arrangements, changes to existing arrangements prior to ticket issuance, and air and/or rail reservations for which tickets are not issued, for example, shall not be considered as a Transaction A transaction. Applicable to the following CLINs: CLIN

0001AA, CLIN 0001AC, CLIN 0001AD, CLIN 0001AF, CLIN 0001SBAA, CLIN

0001SBAC, CLIN0001SBAD, CLIN 0001SBAF, CLIN 0007AA, CLIN 0007AB, CLIN

0008AA, CLIN 0008AB, CLIN 0014, CLIN 0015, CLIN 0016, CLIN 0018, and their respective option year CLINs.

TRANSACTION TYPE B: Each transaction fee includes all domestic and international arrangements and reservations related to one itinerary for which an air or rail ticket is not issued. The fee includes making and changing lodging and/or car rental arrangements for one or multiple locations when air or rail transportation is not included in the itinerary. Research of travel arrangement and activities that result in changes to or cancellation of lodging and/or car rental reservations prior to the check-in or pickup date shall not be considered Transaction B transactions. Transaction B fees shall be charged at the point the authorization is approved by the customer agency travel authorizing/approving official or his/her designee. Applicable to the following CLINs:

CLIN 0001AB, CLIN 0001AE, CLIN 0001AG, CLIN 0001SBAB, CLIN 0001SBAE, CLIN

0001SBAG, CLIN 0007, CLIN 0008, CLIN 0014, CLIN 0015, CLIN 0016, CLIN 0018,

and their respective option year CLINs.

See Appendix B-1: Guidance for Online Travel Reservation Service (OTRS) and Agent- Assisted Travel Reservation Service (ATRS) Pricing Applications for clarifications on the applications of OTRS and ATRS CLINs.

TRAVEL VOUCHER: A digitally signed claim for reimbursement of expenses incurred in the performance of official travel. For the purposes of pricing, the travel voucher includes travel planning, travel authorization, travel advance, to include the cost of Account Management, Online Help, Tier 2 and Tier 3 Technical Help Desk and standard integration capabilities outlined in Section C.8, Agency Business Systems Data Integration Capabilities and Characteristics into the Voucher Transaction Fee and travel voucher functionalities in accordance with the mandatory requirements of Section C.4, ETS2 Capabilities and Characteristics, and any service and technology refreshment (as defined in Section C.5, Technology Capabilities and Characteristics). The Joint Federal Travel Regulations (JFTR) for Uniformed Service Members in accordance with Section C.3.2 Types of Travel, and Section C Attachment 12, JFTR Requirements (Priced Objective Requirement Description), is applicable to CLIN 0002J. Applicable to CLINs 0002, its subCLINs and corresponding option CLINs, further defined as follows:

CLIN 0002AA: LOCAL AUTHORIZATION AND/OR VOUCHER SERVICES: A local voucher is a claim for expenses, such as taxi and mass transit fares, privately owned vehicle (POV) mileage, and other miscellaneous expenses incurred while performing official business within the vicinity of an employee’s designated post of duty, not connected with TDY travel.

CLIN 0002AB: TDY AUTHORIZATION AND/OR VOUCHER SERVICES: A TDY

travel voucher is a claim for expenses incurred in connection with travel away from an employee’s official duty station, where the employee is authorized to travel.

CLIN 0002JAA: JOINT FEDERAL TRAVEL REGULATION (JFTR) TDY

AUTHORIZATION AND/OR VOUCHER SERVICES: A travel voucher is a claim for expenses incurred in connection with travel away from an employee’s official duty station, where the employee is authorized to travel.

VERY IMPORTANT PERSON (VIP) TRAVEL SERVICES: VIP services are specialized travel agency services performed by specifically designated travel counselors who provide enhanced travel reservation services to designated customer agency personnel.

Priced at a firm-fixed-price transaction rate. VIP travel services will be performed in accordance with the mandatory requirements of Section C.4.2.7, Agent-Assisted Travel Planning and Reservation Service. VIP TMC Services will be charged at time of ticket issuance and is NOT required to be refunded if the travel is subsequently cancelled.

Applicable to CLIN 0007, its subCLINs and corresponding option CLINs.

B.2 SCHEDULE OF ITEMS

B.2.1 CLINs identified below (and their corresponding option period pricing) will be competitively evaluated as described in Section F. These CLINs are mandatory to be bid by the offeror. Ordering agencies may or may not order one or more of the noted CLINs.

The "Estimated Quantity" column shows quantities estimated for each CLIN for the duration of the base or option period (as applicable). These quantities are not by year, but cumulative totals for the entire period. These are estimates only and are no indication of future quantities or sales, and are not a guarantee that the volume estimated will be achieved.

Base Period (3 Years):

CLIN Description Estimated Quantity

Unit Price

Unit of Issue Type of

Fee Total

0001 ETS2 Reservation and Fulfillment Services (Large Business (LB) TMC)

0001AA

OTRS Domestic/Intl w/Air/Rail

599,854

Each

Transaction A

FFP $

0001AB

OTRS Domestic/Intl w/o Air/Rail (Lodging and/or Car Only)

31,572

Transaction B

FFP $

0001AC

LB ATRS Domestic

289,216

Transaction A

FFP $

0001AD LB ATRS Intl w/Air/Rail 32,135

Transaction A

FFP $

0001AE

LB ATRS Domestic/Intl w/o Air/Rail (Lodging and/or Car Only)

16,913

Transaction B

FFP $

0001AF

OTRS Domestic/Intl

RESERVATION ONLY

149,964

Transaction A

FFP $

0001AG

LB ATRS Domestic/Intl

RESERVATION ONLY

w/o Air/Rail (Lodging and/or Car Only)

7,893 $ Each

Transaction B

FFP $

0001AH LB ATMC QCP

515,142

Transaction

FFP $

0001SB ETS2 Reservation and Fulfillment Services (Small Business (SB) TMC)

0001SBAA

OTRS Domestic/Intl w/Air/Rail

599,854 $ Each

Transaction A

FFP $

0001SBAB

OTRS Domestic/Intl w/o Air/Rail (Lodging and/or Car Only)

31,572 $ Each

Transaction B

FFP $

0001SBAC

SB ATRS Domestic w/Air/Rail

289,216 $ Each

Transaction A

FFP $

0001SBAD SB ATRS Intl w/Air/Rail 32,135 $ Each

Transaction A

FFP $

0001SBAE

SB ATRS Domestic/Intl w/o Air/Rail (Lodging and/or Car Only)

16,913 $ Each

Transaction B

FFP $

0001SBAF

OTRS Domestic/Intl

RESERVATION ONLY

w/Air/Rail 149,964 $

Each Transaction A

FFP $

0001SBAG

SB ATRS Domestic/Intl

RESERVATION ONLY

w/o Air/Rail (Lodging and/or Car Only)

7,893 $ Each

Transaction B

0001SBAH SB ATMC QCP

515,142

Transaction

FFP $

0002 ETS2 Authorization and Voucher Services

0002AA Local Voucher

468,325

Each Local

Voucher

FFP $

0002AB TDY Voucher 1,761,792 $ Each TDY Voucher

FFP $

0002J ETS2 JFTR Authorization and Voucher Services

0002JAA TDY Voucher

154,660

Each TDY Voucher

0003 Paper Ticket Issuance and Delivery

0003AA

Paper Ticket w/U.S. Mail Delivery

1,748 $ Each Ticket NTE $

0003AB

Paper Ticket w/Express Delivery

8,739 $ Each Ticket NTE $

0003AC

Paper Ticket w/Courier Delivery

1,748 $ Each Ticket NTE $

0004 International Rate Desk 84 $ Each Ticket FFP $

0005 Standard Implementation Services

0005AA Service Level A 1 $ Lot NTE $

0005AB Service Level B 3 $ Lot NTE $

0005AC Service Level C 4 $ Lot NTE $

0005AD Service Level D 16 $ Lot NTE $

Option 1 (4 years)

Estimated Quantity

Unit Price

Unit of Issue Type of

Fee Total

0021 ETS2 Reservation and Fulfillment Services (Large Business (LB) TMC)

0021AA

OTRS Domestic/Intl

3,140,590

Transaction A

FFP $

0021AB

OTRS Domestic/Intl w/o Air/Rail (Lodging and/or

165,295

Transaction B

FFP $

0021AC

LB ATRS Domestic

1,514,214

Transaction A

FFP $

0021AD LB ATRS Intl w/Air/Rail 168,245

Transaction A

FFP $

0021AE

LB ATRS Domestic/Intl w/o Air/Rail (Lodging

88,551

Transaction B

FFP $

0021AF

OTRS Domestic/Intl

RESERVATION ONLY

785,149

Transaction A

FFP $

0021AG

LB ATRS Domestic/Intl

RESERVATION ONLY

w/o Air/Rail (Lodging

41,323

Transaction B

0021AH LB ATMC QCP

2,697,069

Transaction

FFP $

0021SB

0021SBAA

OTRS Domestic/Intl w/Air/Rail

3,140,590 $ Each

Transaction A

FFP $

0021SBAB

OTRS Domestic/Intl w/o Air/Rail (Lodging and/or Car Only)

165,295 $ Each

Transaction B

FFP $

0021SBAC

SB ATRS Domestic w/Air/Rail

1,514,214 $ Each

Transaction A

FFP $

0021SBAD SB ATRS Intl w/Air/Rail 168,245 $ Each

Transaction A

FFP $

0021SBAE

SB ATRS Domestic/Intl w/o Air/Rail (Lodging and/or Car Only)

88,551 $ Each

Transaction B

FFP $

0021SBAF

OTRS Domestic/Intl

RESERVATION ONLY

785,149

Each

Transaction A

FFP $

0021SBAG

SB ATRS Domestic/Intl

RESERVATION ONLY

w/o Air/Rail (Lodging 41,323 $

Each Transaction B

0021SBAH SB ATMC QCP

2,697,069

Transaction

FFP $

0022 ETS2 Authorization and Voucher Services

0022AA Local Voucher

2,451,952

Voucher

FFP $

0022AB TDY Voucher 9,224,012

Each TDY Voucher

FFP $

0022J ETS2 JFTR Authorization and Voucher Services

0022JAA TDY Voucher

809,733

$ Each Voucher FFP $

0023 Paper Ticket Issuance and Delivery

0023AA

Paper Ticket w/U.S. Mail Delivery

9,152 $ Each Ticket NTE $

0023AB

Paper Ticket w/Express Delivery

45,755 $ Each Ticket NTE $

0023AC

Paper Ticket w/Courier

9,152 $ Each Ticket NTE $

0024 International Rate Desk

$ Each Ticket FFP $

0025 Standard Implementation Services

0025AA Service Level A 1 $ Lot NTE $

0025AB Service Level B 1 $ Lot NTE $

0025AC Service Level C 1 $ Lot NTE $

0025AD Service Level D 1 $ Lot NTE $

Option 2 (4 years)

Estimated Quantity

Unit Price

Unit of Issue Type of

Fee Total

0041 ETS2 Reservation and Fulfillment Services (Large Business (LB) TMC)

0041AA

OTRS Domestic/Intl

3,177,464

Transaction A

FFP $

0041AB

OTRS Domestic/Intl w/o Air/Rail (Lodging and/or

167,236

Transaction B

FFP $

0041AC

LB ATRS Domestic

1,531,992

Transaction A

FFP $

0041AD LB ATRS Intl w/Air/Rail 170,220

Transaction A

FFP $

0041AE

LB ATRS Domestic/Intl w/o Air/Rail (Lodging

89,590

Transaction B

FFP $

0041AF

OTRS Domestic/Intl

RESERVATION ONLY

794,368

Transaction A

FFP $

0041AG

LB ATRS Domestic/Intl

RESERVATION ONLY

w/o Air/Rail (Lodging

41,808

Transaction B

0041AH LB ATMC QCP

2,728,736

Transaction

FFP $

0041SB ETS2 Reservation and Fulfillment Services (Small Business (SB) TMC)

0041SBAA OTRS Domestic/Intl 3,177,464 $ Each FFP $ w/Air/Rail Transaction A

0041SBAB

OTRS Domestic/Intl w/o Air/Rail (Lodging and/or Car Only)

167,236 $ Each

Transaction B

FFP $

0041SBAC

SB ATRS Domestic w/Air/Rail

1,531,992 $ Each

Transaction A

FFP $

0041SBAD SB ATRS Intl w/Air/Rail 170,220 $ Each

Transaction A

FFP $

0041SBAE

SB ATRS Domestic/Intl w/o Air/Rail (Lodging and/or Car Only)

89,590 $ Each

Transaction B

FFP $

0041SBAF

OTRS Domestic/Intl

RESERVATION ONLY

w/Air/Rail 794,368 $

Each Transaction A

FFP $

0041SBAG

SB ATRS Domestic/Intl

RESERVATION ONLY

w/o Air/Rail (Lodging and/or Car Only)

41,808 $ Each

Transaction B

0041SBAH SB ATMC QCP

Transaction

FFP $

0042 ETS2 Authorization and Voucher Services

0042AA Local Voucher 2,480,740

Voucher

FFP $

0042AB TDY Voucher 9,332,312

Voucher

FFP $

0042J ETS2 JFTR Authorization and Voucher Services

0042JAA TDY Voucher

819,240

Each TDY Voucher

FFP $

0043 Paper Ticket Issuance and Delivery

0043AA

Paper Ticket w/U.S. Mail Delivery

9,260 $ Each Ticket NTE $

0043AB

Paper Ticket w/Express Delivery

46,292 $ Each Ticket NTE $

0043AC

Paper Ticket w/Courier

9,260 $ Each Ticket NTE $

0044 International Rate Desk

0045 Standard Implementation Services

0045AA Service Level A 1 $ Lot NTE $

0045AB Service Level B 1 $ Lot NTE $

0045AC Service Level C 1 $ Lot NTE $

0045AD Service Level D 1 $ Lot NTE $

Option 3 (4 years)

Estimated Quantity

Unit Price

Unit of Issue Type of

Fee Total

0061 ETS2 Reservation and Fulfillment Services (Large Business (LB) TMC)

0061AA

OTRS Domestic/Intl

3,177,464

Transaction A

FFP $

0061AB

OTRS Domestic/Intl w/o Air/Rail (Lodging and/or

167,236

Transaction B

FFP $

0061AC

LB ATRS Domestic

1,531,992

Transaction A

0061AD LB ATRS Intl w/Air/Rail 170,220 $ Each FFP $

Transaction A

0061AE

LB ATRS Domestic/Intl w/o Air/Rail (Lodging

89,590

Transaction B

FFP $

0061AF

OTRS Domestic/Intl

RESERVATION ONLY

w/Air/Rail 794,368 $

Each Transaction A

FFP $

0061AG

LB ATRS Domestic/Intl

RESERVATION ONLY

w/o Air/Rail (Lodging

41,808

Transaction B

0061AH LB ATMC QCP

Transaction

FFP $

0061SB ETS2 Reservation and Fulfillment Services (Small Business (SB) TMC)

0061SBAA

OTRS Domestic/Intl w/Air/Rail

3,177,464 $ Each

Transaction A

FFP $

0061SBAB

OTRS Domestic/Intl w/o Air/Rail (Lodging and/or Car Only)

167,236 $ Each

Transaction B

FFP $

0061SBAC

SB ATRS Domestic w/Air/Rail

1,531,992 $ Each

Transaction A

FFP $

0061SBAD SB ATRS Intl w/Air/Rail 170,220 $ Each

Transaction A

FFP $

0061SBAE

SB ATRS Domestic/Intl w/o Air/Rail (Lodging and/or Car Only)

89,590 $ Each

Transaction B

FFP $

0061SBAF

OTRS Domestic/Intl

RESERVATION ONLY

w/Air/Rail 794,368 $

Each Transaction A

FFP $

0061SBAG

SB ATRS Domestic/Intl

RESERVATION ONLY

w/o Air/Rail (Lodging and/or Car Only)

41,808 $ Each

Transaction B

0061SBAH SB ATMC QCP

Transaction

FFP $

0062 ETS2 Authorization and Voucher Services

0062AA Local Voucher

2,480,740

Voucher

0062AB TDY Voucher

9,332,312

Voucher

FFP $

0062J ETS2 JFTR Authorization and Voucher Services

0062JAA TDY Voucher

819,240

Voucher

FFP $

0063 Paper Ticket Issuance and Delivery

0063AA

Paper Ticket w/U.S. Mail Delivery

9,260 $ Each Ticket NTE $

0063AB

Paper Ticket w/Express Delivery

46,292 $ Each Ticket NTE $

0063AC

Paper Ticket w/Courier

9,260 $ Each Ticket NTE $

0064 International Rate Desk

0065 Standard Implementation Services

0065AA Service Level A 1 $ Lot NTE $

0065AB Service Level B 1 $ Lot NTE $

0065AC Service Level C 1 $ Lot NTE $

0065AD Service Level D 1 $ Lot NTE $

B.2.2 CLINs identified below (and their corresponding option period pricing) will only be evaluated to ascertain that the price offered is fair and reasonable. These CLINs are mandatory to be bid by the offeror. Ordering agencies may or may not order one or more of the noted CLINs.

The "Estimated Quantity" column shows quantities estimated for each CLIN for the duration of the base or option period (as applicable). These quantities are not by year, but cumulative totals for the entire period. These are estimates only and are no indication of future quantities or sales, and are not a guarantee that the volume estimated will be achieved.

Base (3 years)

CLIN Description Estimated Quantity

Unit Price

Unit of Issue Type of

Fee Total

0006 Onsite Reservation and Fulfillment Services (ORFS)

0006AA LB ORFS 3,609 $ Hourly NTE

0006AB SB ORFS 1,078 $ Hourly NTE

0006AC LB ORFS 28,872 $ Transaction FFP

0006AD SB ORFS 8,624 $ Transaction FFP

0007 VIP Services

0007AA LB VIP Services 462 $

Per Transaction A or B (as applicable)

FFP

0007AB SB VIP Services 138 $

Per Transaction A or B (as applicable)

FFP

0008 Nonemergency After Hours TMC Service

0008AA

LB Nonemergency After Hours TMC Service

2,887 $

Per Transaction A or B (as applicable)

FFP

0008AB

SB Nonemergency After Hours TMC Service

862 $

Per Transaction A or B (as applicable)

FFP

Supplemental Training Services (including User Roles)

2,568 $ Hourly

NTE

Supplemental Security Services

$ Hourly

Custom Report Development

NTE

0012 Technical Help Desk

0012AA Tier One 92,160 $ Hourly NTE

0012AB

Tier One (before 7 a.m.

and after 10 p.m., U.S.

Eastern Time)

9,216 $ Hourly

Base (3 years) - continued

Estimated Quantity

Unit Price

Unit of Issue Type of

Fee Total

0012AC Tier One 63,666

Per Transaction A or B (as

ETS2 Custom Interface Development and Interface Testing

38,250 $ Hourly

FEMA Surge Blanket Travel

450,000

Per Transaction A or B (as

0015 Reserved

Foreign Affairs Manual (Travel w/family members excluding relocation)

27,000

Per Transaction A or B (as

Software for Profile Management through Mass Uploading/Updating Functionality

$ Per Agency

0018 NIH Patient Travel

75,000

Per Transaction A or B (as

Supplemental Customer Service

138,240 $ Hourly

0020 Reserved TBD

Option 1 (4 years)

Estimated Quantity

Unit Price

Unit of Issue Type of Fee Total

0026 Onsite Reservation and Fulfillment Services (ORFS)

0026AA LB ORFS 8,763 $ Hourly NTE

0026AB SB ORFS 2,618 $ Hourly NTE

0026AC LB ORFS 70,104 $ Transaction FFP

0026AD SB ORFS 20,940 $ Transaction FFP

Option 1 (4 years) - continued

Estimated Quantity

Unit Price

Unit of Issue Type of Fee Total

0027 VIP Services

0027AA LB VIP Services 616 $ Per Transaction A or B (as applicable)

FFP

0027AB SB VIP Services 184 $ Per Transaction A or B (as applicable)

FFP

0028 Nonemergency After Hours TMC Service

0028AA LB Nonemergency After Hours TMC Service

7,010 $ Per Transaction A or B (as applicable)

FFP

0028AB SB Nonemergency After Hours TMC Service

2,094 $ Per Transaction A or B (as

0029 Supplemental Training Services (including User Roles)

13,904 $ Hourly

0030 Supplemental Security

5,276 $

0031 Custom Report Development 384 $ Hourly NTE

0032 Technical Help Desk

0032AA Tier One 184,320 $ Hourly NTE

0032AB Tier One (before 7 a.m. and after 10 p.m., U.S. Eastern Time)

18,432 $ Hourly

NTE

0032AC Tier One

1,552,628

Per or B (as

0033 ETS2 Custom Interface Development and Interface Testing

34,000

0034 FEMA Surge Blanket Travel 600,000 $ Per or B (as

0035 Reserved

0036 Foreign Affairs Manual (Travel w/family members excluding relocation)

36,000 $ Per Transaction A or B (as

Option 1 (4 years) - continued

Estimated Quantity

Unit Price

Unit of Issue Type of Fee Total

0037 Software for Profile Management through Mass Uploading/Updating

Per Agency

0038 NIH Patient Travel 100,000 $ Per or B (as

0039 Supplemental Customer Service

184,320 $ Hourly NTE

0040 Reserved TBD

Option 2 (4 years)

Estimated Quantity

Unit Price

Unit of Issue Type of Fee Total

0046 Onsite Reservation and Fulfillment Services (ORFS)

0046AA LB ORFS 1,528 $ Hourly NTE

0046AB SB ORFS 456 $ Hourly NTE

0046AC LB ORFS 12,220 $ Transaction FFP

0046AD SB ORFS 3,650 $ Transaction FFP

0047 VIP Services

0047AA LB VIP Services 616 $ Per Transaction A or B (as applicable)

FFP

0047AB SB VIP Services 184 $ Per Transaction A or B (as applicable)

FFP

0048 Nonemergency After Hours TMC Service

0048AA LB Nonemergency After Hours TMC Service

1,222 $ Per Transaction A or B (as applicable)

FFP

0048AB SB Nonemergency After Hours TMC Service

365 $ Per Transaction A or B (as

0049 Supplemental Training

Roles)

5,332 $

0050 Supplemental Security

8,000 $

0051 Custom Report Development 4,000 $ Hourly NTE

Option 2 (4 years) - continued

Estimated Quantity

Unit Price

Unit of Issue Type of Fee Total

0052 Technical Help Desk

0052AA Tier One 184,320 $ Hourly NTE

0052AB Tier One (before 7 a.m. and after 10 p.m., U.S. Eastern Time)

18,432 $ Hourly

NTE

0052AC Tier One 1,862,628

Per Transaction A or B (as

0053 ETS2 Custom Interface

6,000

0054 FEMA Surge Blanket Travel 600,000 $ Per or B (as

0055 Reserved

0056 Foreign Affairs Manual excluding relocation)

36,000 $ Per Transaction A or B (as

0057 Software for Profile

Uploading/Updating

0058 NIH Patient Travel 100,000 $ Per or B (as

0059 Supplemental Customer

0060 Reserved TBD

Option 3 (4 years)

Estimated Quantity

Unit Price

Unit of Issue Type of Fee Total

0066 Onsite Reservation and Fulfillment Services (ORFS)

0066AA LB ORFS 1,149 $ Hourly NTE

0066AB SB ORFS 343 $ Hourly NTE

0066AC LB ORFS 9,190 $ Transaction FFP

0066AD SB ORFS 2,745 $ Transaction FFP

0067 VIP Services

0067AA LB VIP Services 616 $ Per Transaction A or B (as applicable)

FFP

0067AB SB VIP Services 184 $ Per Transaction A or B (as applicable)

FFP

0068 Nonemergency After Hours TMC Service

0068AA LB Nonemergency After Hours TMC Service

919 $ Per Transaction A or B (as applicable)

FFP

0068AB SB Nonemergency After Hours TMC Service

274 $ Per Transaction A or B (as

0069 Supplemental Training

Roles)

5,332 $

0070 Supplemental Security

8,000 $

0071 Custom Report Development 4,000 $ Hourly NTE

0072 Technical Help Desk

0072AA Tier One 184,320 $ Hourly NTE

0072AB Tier One (before 7 a.m. and after 10 p.m., U.S. Eastern Time)

18,432 $ Hourly

NTE

0072AC Tier One 1,862,628

Per Transaction A or B (as

0073 ETS2 Custom Interface

5,000

0074 FEMA Surge Blanket Travel 600,000 $ Per or B (as

0075 Reserved

Option 3 (4 years) - continued

Estimated Quantity

Unit Price

Unit of Issue Type of Fee Total

0076 Foreign Affairs Manual excluding relocation)

36,000 $ Per Transaction A or B (as

0077 Software for Profile

Uploading/Updating

0078 NIH Patient Travel 100,000 $ Per or B (as

0079 Supplemental Customer

0080 Reserved TBD

B.3. TASK ORDER DISCOUNTS

The Government anticipates discounts at the task order level for all CLINs with a NTE price.

B.4 INDUSTRIAL FUNDING FEE

The Industrial Funding Fee (IFF) reimburses the General Services Administration (GSA) for the costs of operating ETS2, and recoups those operating costs from ordering activities. At the Government’s option, the IFF may be a fixed dollar amount or a percentage. Application of the IFF to CLIN or CLINs will be determined by the Government prior to award. The IFF shall be added by the Government to the price(s) awarded and will be reflected in the total amount charged to the ordering activities.

Revisions to the awarded price(s) as a result of an increase or decrease in the IFF during the contract period shall be made in accordance with the proportion(s) allocated to each SubCLIN. The Contractor shall be responsible for reporting and remitting the IFF as required by D.21.

B.5 CONTRACT TYPE:

The type of contract for this effort is contemplated to be Firm-Fixed Price.

B.6 CONTRACT DATA REQUIREMENTS

The deliverables contained in Section D.40 shall Not Be Separately Priced (NSP).

APPENDIX B-1: GUIDANCE FOR ONLINE TRAVEL RESERVATION SERVICE

(OTRS) AND AGENT-ASSISTED TRAVEL RESERVATION SERVICE (ATRS)

PRICING APPLICATIONS

The examples below are provided as additional guidance for specific travel scenarios and are interpreted in accordance with the definitions provided in Section B.1.

The following are some examples of OTRS:

1. Traveler books online but the reservation for some reason (availability, etc) cannot be completed online. Traveler emails customer support for technical support in determining the next step in making a reservation, then the transaction would still remain OTRS.

2. Traveler books online but the reservation for some reason cannot be completed online and the reservation is queued to customer support agent for follow-up. If the traveler is informed the reservation was not completed and why and then the traveler maintains responsibility for completing the reservation, the transaction would still remain OTRS.

3. Anytime the traveler makes a change, adjustment, addition such as excess baggage charge, or cancellation to a trip and does not use customer support to have customer support make the change, it is considered OTRS.

The following are some examples of ATRS:

1. Traveler books online but inserts a note in the ETS2 booking engine for an agent to complete the hotel or non-air reservation. A customer service agent must intervene to complete the online transaction but does not need to have direct contact with the traveler to do so.

2. Traveler books online but the reservation for some reason (availability, etc.)

cannot be completed online. Traveler emails customer support agent to complete reservation.

3. Traveler completes a hotel reservation and makes a note for a special preference or request, such as a non-smoking room. If the traveler requests a customer service agent to make sure the request is fulfilled, an ATRS fee may apply.

4. Traveler books a flight and requests an aisle seat, and the flight is showing no aisle seat at the time. The traveler may check with the airline to see if an aisle seat opens, however if the traveler uses a customer service agent to perform these checks, an ATRS fee may apply.

5. Anytime the traveler uses a live agent for customer support, an ATRS fee may apply.