AMENDMENT_0005.docx

RFP QMAD-JM-100001-N

Amendment 0005

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MARSHALLING SERVICE REQUIREMENTS UNDER THE AUCTION SERVICE CONTRACT

The following items are required when providing marshalling services. Marshalling services are defined as the receipt, inspection and assignment of either new or used vehicles. The marshalling service requirements will vary depending on whether the vehicles are new or used.

New vehicles will either be shipped directly from the manufacturer or from the dealership that initially receives them. Used vehicles will either be picked up by the auction, or dropped off at the auction by the drivers, to exchange for new vehicles.

Services for those vehicles are covered in the auction provisions of the base contract, as well as the new AutoIMS contract provisions.

NEW VEHICLE MARSHALLING

Vehicle Acceptance A visual inspection of the vehicle’s interior and exterior shall be performed when the vehicle arrives at the auction to verify that the vehicle has no physical defects. Any discrepancy discovered during Vehicle Acceptance must be annotated on both the Receiving Inspection Form and the carrier’s shipment document, and signed by BOTH the contractor and the carrier. If damage is evident, the auction representative must contact the FMC immediately. If the vehicle is delivered during non-business hours, the contractor should note the damage, have the carrier acknowledge the damage and sign BOTH the receiving inspection form and the carrier’s shipping document, and then contact the FMC immediately on the next business day.

Inspection The contractor is responsible for inspecting all new GSA Fleet vehicles delivered to the auction facility. GSA Fleet will provide the contractor with identification lists of the vehicles to be drop shipped prior to the expected delivery of new vehicles. Prior to accepting a vehicle, the contractor shall perform a Receiving Inspection on each vehicle, using a standard auction condition report form. The Receiving Inspection requirements consist of the following:

· Checking each vehicle to ascertain that the vehicle meets the order specification. Each vehicle shall be compared to the documentation provided by GSA. Further identifying information, such as VIN and special features (especially for large vehicles), if known, should also be provided.

· Checking each vehicle to be sure it has auxiliary equipment such as vehicle jack, spare tire, antenna, two sets of keys and, if applicable, two remote/keyless access devices.

· Verify that the vehicle has sufficient fuel to be driven off the premises and get to a reasonably close gas station. This should be a minimum of 3 gallons of fuel in the tank at the time it is driven off the premises by the Government or sufficient Natural Gas for a dedicated CNG vehicle to get to a CNG filling station. Contract your servicing FMC for instructions when no CNG is available within a reasonable distance.

The GSA Fleet Management Center (FMC) must be notified immediately of any discrepancies involving vehicle specifications, options, or equipment.

The contractor is responsible for arranging the repair or replacement, at the manufacturer’s cost, of any noted damage or missing equipment. The contractor will be held responsible for the cost of any undocumented damages or missing equipment. Repairs/replacement must be made prior to assignment of vehicle to the Customer Agency.

Pre-assignment Preparation Once a vehicle has been inspected and received, the contractor shall install the appropriate Government license plates (tags). GSA will provide the auction a set of 2 license plates, 2 key tags, and a Government credit card for each new vehicle delivered. The contractor should contact the FMC to obtain the Government License Plates and Government Credit Card for the applicable vehicle if GSA has not provided them before the vehicle arrives. The contractor will verify that the Government Credit Card provided matches the license plates on the vehicle. The FMC will also provide the contractor with copies of the GSA Form 1152 (assignment document), Vehicle Driver’s Packet, and Accident Reporting Kit, and any other form as necessary to include with the vehicle, as well as the receiving Customer Agency information.

Once the Government License Plates and Government Credit Cards are received by the contractor, the contractor is responsible for any loss, theft, or misuse of said items and the vehicle until the Customer Agency signs for and receives the vehicle and Government Credit Card. Should loss of Government License Plates, or loss of the Government Credit Card occur the contractor shall contact the FMC immediately.

The contractor shall perform a Pre Delivery Inspection (PDI) and maintenance as defined by the manufacturer of the vehicle. This PDI may differ by brand name and model of vehicle. The PDI and maintenance shall be performed prior to contacting the Customer Agency for vehicle delivery.

The vehicle inspection and pre-assignment preparation must be completed within 3 business days of vehicle delivery to the auction house.

Assignment After the PDI and maintenance have been completed and the license plates have been installed, the contractor shall contact the Customer Agency within 24 hours to arrange delivery of the vehicle if so requested by the FMC. The contractor is responsible for arranging delivery to the Customer Agency within normal business hours. The vehicle shall be washed within 24 hours of the scheduled delivery to the customer agency.

When issuing a new vehicle to a GSA Customer Agency, the contractor shall ensure the following is accomplished/provided:

· The representatives of both the contractor and the GSA Customer Agency will inspect the vehicle prior to transfer for any damage. Both Representatives shall sign an Inspection Report at the time of transfer that specifies what damage, if any, there is to the vehicle. One copy will be given to the GSA Customer Agency’s Representative, one copy retained by the contractor and one copy of this form will be forwarded to the FMC.

· Prepare the GSA Form 1152 - “FMS Vehicle Assignment/Termination Transaction,” complete with the signature of the Customer Agency’s Representative and the representative accomplishing the vehicle assignment. The original of this form will be forwarded to the FMC and a copy given to the Customer Agency Representative.

· Two complete sets of keys for the vehicle (ignition and doors/trunk if different) and two remote/keyless access devices, if provided with the vehicle by the vehicle manufacturer. The contractor shall attach a tag (furnished by the FMC) to each of the two sets of keys identifying the US Government License Plate number.

· Vehicle Driver’s Packet, and Accident Reporting Kit, and the Vehicle Owner’s Manual.

· Tire-changing equipment, including spare tire and wheel, jack and lug wrench (unless the FMC has advised the auction that such equipment will not be provided for a specific vehicle.

· The Government credit card that matches the license plate number for the vehicle will be provided to the GSA Customer Agency’s Representative.

USED VEHICLE MARSHALLING

GSA WILL ADVISE THE CONTRACTOR WHAT USED VEHICLE(S) ARE TO BE TURNED IN, THE LICENSE PLATE NUMBER OF THE VEHICLE, AND WHETHER THE TURN-IN IS FOR AUCTION SERVICE OR REASSIGNMENT. THE VEHICLE(S) MAY HAVE TO BE PICKED UP FROM THE FMC, THE CUSTOMER AGENCY, AND/OR A THIRD PARTY. IN EACH CASE, DELIVERY IS DEFINED AS OCCURRING WHEN THE VEHICLE IS IN POSSESSION OF THE CONTRACTOR EITHER AT THE CONTRACTOR SITE OR IN THE POSSESSION OF THE CONTRACTOR’S EMPLOYEES OR SUBCONTRACTOR IF THE VEHICLE IS PICKED UP OFF-SITE.

VEHICLE ACCEPTANCE

A VISUAL INSPECTION OF THE VEHICLE’S INTERIOR AND EXTERIOR SHALL BE PERFORMED WHEN THE VEHICLE IS DELIVERED INTO THE AUCTION’S CUSTODY TO VERIFY THAT THE VEHICLE HAS NO PHYSICAL DEFECTS. ANY DISCREPANCY DISCOVERED DURING VEHICLE ACCEPTANCE MUST BE ANNOTATED ON BOTH THE RECEIVING INSPECTION FORM AND THE CARRIER’S SHIPMENT DOCUMENT, AND SIGNED BY BOTH THE CONTRACTOR AND THE INDIVIDUAL PROVIDING THE VEHICLE TO THE CONTRACTOR. IF DAMAGE IS FOUND, THE AUCTION REPRESENTATIVE MUST CONTACT THE FMC IMMEDIATELY. IF THE VEHICLE IS DELIVERED DURING NON-BUSINESS HOURS, ANY DAMAGE MUST BE NOTED ON THE RECEIVING INSPECTION FORM AND THE CARRIER’S SHIPMENT DOCUMENT, AND SIGNED BY BOTH THE CONTRACTOR THE INDIVIDUAL DELIVERING THE VEHICLE. THE FMC MUST BE NOTIFIED ON THE NEXT BUSINESS DAY.

Should any damage not noted be subsequently, the contractor will be held responsible for the repair of such damages.

Inspection The following marshalling provisions apply only to vehicles that will be prepared for reassignment to another customer agency. Prior to accepting a vehicle, the contractor shall perform a Receiving Inspection on each vehicle, using a standard auction condition report form. The receiving inspection requirements consist of the following:

· Checking each vehicle to ascertain that the vehicle has all components, equipment, and accessories. This includes such auxiliary equipment as vehicle jack, spare tire, antenna, a minimum of one set of keys and, if applicable, a minimum of one remote/keyless access device(s). Should any items be missing, they must be documented on the inspection form and the FMC must be notified.

· Verification that there are two license plates on the vehicle and that the license plates on the vehicle are the correct ones. The contractor shall also verify that the Government Credit Card with the vehicle matches the license plates on the vehicle. Should there only be one license plate or should the Government Credit Card not match the license plates or be missing, the contractor shall document that fact on the inspection form and immediately notify the FMC.

· A visual inspection of the vehicles interior and exterior shall be performed to verify that the vehicle has no physical defects. If any damage is noted on the vehicle, it must be documented and the FMC contacted.

· If requested by the FMC, the contractor will prepare an assignment termination document (GSA Form 1152). If prepared, the original will be provided to the FMC and a copy to the Customer Agency.

Pre-assignment Preparation Once a used vehicle has been inspected and received, the contractor shall contact the FMC regarding any potential repairs required and coordinate with the FMC on how to arrange for any approved repairs. After the vehicle is repaired (if required), and cleaned or detailed, as specified by the FMC, the contractor shall contact the FMC. If the contractor is to assign the vehicle, the FMC will provide information regarding the Customer Agency and the correct point of contact at the new Customer Agency. The contractor shall also then receive copies of the GSA Form 1152, Vehicles Driver’s Packet and Accident Reporting Kit from the FMC. The vehicle shall be washed within 24 hours of the scheduled delivery to the customer agency.

The contractor is responsible for any loss, theft, or misuse of the Government License Plates and Government Credit Cards and the vehicle until the new Customer Agency signs for and receives the vehicle and Government Credit Card. Should loss of Government License Plates, or loss of the Government Credit Card occur the contractor shall contact the FMC immediately.

The vehicle inspection and pre-assignment preparation must be completed within 3 business days of vehicle delivery to the auction house.

Reassignment When issuing a used vehicle to a GSA Customer Agency, the same procedure outlined for assigning new vehicles (above) must be followed. After the PDI and maintenance have been completed and the license plates have been installed, the contractor shall contact the Customer Agency within 24 hours to arrange delivery of the vehicle if so requested by the FMC. The contractor is responsible for arranging delivery to the Customer Agency within normal business hours.

The auction should provide all sets of keys for the vehicle (ignition and doors/trunk if different) and all remote/keyless access devices with the vehicle at the time of turn-in. The auction shall verify that the key tag(s) match the vehicle’s US Government License Plate number. The contractor will verify that the Government Credit Card provided matches the license plates on the vehicle.

ELECTRONIC REPORTING REQUIREMENTS

All vehicle data must be provided to GSA electronically as instructed by the FMC. This may require loading information via FMS2GO (proprietary software) or other electronic means.

Price of Marshalling Service per vehicle for New Vehicles: __________________

Price of Marshalling Service per vehicle for Used Vehicles: __________________

2. AMENDMENT/MODIFICATION NO.

Amendment 0005

3. EFFECTIVE DATE

10/29/2010

4. REQUISITION/PURCHASE REQ. NO.

5. PROJECT NO. (If applicable)

6. ISSUED BY CODE

7. ADMINISTERED BY (If other than Item 6) CODE

GSA, FAS, QMAD

Crystal Plaza 4, Suite 300 2200 Crystal Drive Arlington, VA 22202

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and Zip Code)

X

9A. AMENDMENT OF SOLICITATION NO.

QMAD-JM-100001-N

9. DATED (SEE ITEM 11)

August 23, 2010

10A. MODIFICATION OF CONTRACT/ORDER

NO.

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended, is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging the receipt of the amendment on each copy of the offer submitted; or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority).

E. IMPORTANT: Contractor is , is not , required to sign this document and return copies to this issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

This amendment identifies changes made to Section B, Supplies or Services and Prices/Costs; Section C, Statement of Work, Attachment 6, Fulfillment Automation Basic Quality Control Checks, and Attachment 15, ETS2/TMC Guidance. This amendment does not change the due date and time for receipt of proposals. Changes are as follows:

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect

Ernesto Martinez

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

(Signature of Contracting Officer)

16C. DATE SIGNED

NSN 7540-01-152-8070

PREVIOUS EDITION UNUSABLE

PRESCRIBED BY GSA

FAR (48 CFR) 53.243

1. Solicitation No. QMAD-JM-100001-N is hereby amended make revisions to Section B SUPPLIES/SERVICES And PRICES/COSTS, Section C STATEMENT OF WORK, ATTACHMENT 6 Fulfillment Automation Basic Quality Control Checks and ATTACHMENT15 ETS2/TMC Guidance, as described below:

2. Section B, is replaced in its entirety by incorporation of the complete and conformed revision attached to and made a part of this Amendment 0005. The changes amend Section B.1 Definitions and B.2 Estimated Quantities. The revisions are highlighted in yellow.

3. Section C. 4.2.5.1 TRAVEL PLANNING AND RESERVATION SERVICES, MANDATORY REQUIREMENTS subparts 15 and 16 are hereby revised from:

To:

4. Section C.4.2.8 TICKETING AND FULFILLMENT SERVICES second paragraph is hereby revised from:

TFSs shall, to the maximum extent possible, promote and facilitate through ETMCs and ATMCs, a seamless, touchless service allowing the issuance of tickets and other travel documents without the need for human intervention, commonly referred to as touchless fulfillment services.

To:

TFSs shall promote and facilitate through ETMCs and to the maximum extent possible through ATMCs, a seamless, touchless service allowing the issuance of tickets and other travel documents without the need for human intervention, commonly referred to as touchless fulfillment services.

5. Section C.4.2.9, QUALITY CONTROL, introductory paragraph is hereby revised from:

The Contractor shall implement automated and automation-assisted quality control processes as part of its Quality Control Program (QCP) to ensure reservations are to the maximum extent possible correctly booked and documented at the point of sale, without re-contacting the traveler or the need for manual post-call (or post-booking) processing by agents. QCP shall ensure all ETS2 PNRs are evaluated for accuracy, completeness, continuity, validity, formatting, and policy compliance, among other criteria. Automated file finishing shall be employed to minimize or eliminate the need for manual intervention in reservations fulfillment.

The Contractor shall implement automated and automation-assisted quality control processes as part of its Quality Control Program (QCP) to ensure reservations are to the maximum extent possible correctly booked and documented at the point of sale, without re-contacting the traveler or the need for manual post-call (or post-booking) processing by agents. QCP shall ensure all OTRS and at a minimum, all ETMC-originated ATRS PNRs are evaluated for accuracy, completeness, continuity, validity, formatting, and policy compliance, among other criteria. Automated file finishing shall be employed to minimize or eliminate the need for manual intervention in reservations fulfillment.

6. Section C.4.2.9.1. QUALITY CONTROL, MANDATORY REQUIREMENTS, 2) and 3) are hereby revised from:

2) In addition to providing quality control for such items as shall be necessary to comply with item #1 above, the Contractor shall implement such additional processes as necessary to ensure a high level of accuracy and timely fulfillment including, at a minimum, the quality control checks summarized in Attachment 6, Fulfillment Automation Basic Quality Control Checks), as defined therein; and

3) The Contractor-provided QCP, including point-of-sale and mid-office automation, shall apply to all OTRS and ATRS PNRs, and to all PNRs fulfilled in conjunction with an accommodated TMC.

To:

2) In addition to providing quality control for such items as shall be necessary to comply with item #1 above, the Contractor shall implement such additional processes as necessary to ensure a high level of accuracy and timely fulfillment including, at a minimum, the quality control checks summarized in Attachment 6, Fulfillment Automation Basic Quality Control Checks), as defined therein;

3) The Contractor-provided QCP, including point-of-sale and mid-office automation, shall apply to all OTRS and at a minimum, all ETMC-originated ATRS PNRs, and to the maximum extent possible by Contractor, to all PNRs fulfilled in conjunction with an accommodated TMC For clarity, in the case of ATMCs, Contractor-provided QCP shall ensure that all OTRS reservations shall be delivered to the fulfilling ATMC in a state that is, in form and content, fully quality controlled and at minimum, compliant with all applicable QC checks summarized in Attachment 6, to the same extent and in like fashion as required to facilitate touchless delivery via Contractor’s ETMC utilizing the same GDS. To the extent that additions or changes to the PNR content or formats are necessary, by virtue of the ATMC’s distinctive TO requirements, technical incompatibilities, or otherwise, such TMC-specific tailoring shall not be the responsibility of the Contractor. The Contractor shall address their plans to provide quality control transaction services for all service delivery configurations contemplated herein as part of the Project Management Plan deliverable (Section D.40);

7. Section C.4.2.9.1. QUALITY CONTROL, MANDATORY REQUIREMENTS, insert 4) as follows:

4) Contractor shall develop and, as ordered by the customer agency using CLIN 0001AH and corresponding option period CLINs, implement a specialized Mid-Office administered quality control service addressing ATRS transactions delivered by Accommodated TMCs. The ATRS Quality Control service for ATMCs shall:

a) Provide consistent, comprehensive quality control of manually booked reservations that is, at minimum, comparable to and compatible with OTRS reservation quality standards, including requirements contained in Attachment 10 Explanatory Codes;

b) Incorporate applicable QC checks and automation prescribed in Attachment 6 Fulfillment Automation Basic Quality Control Check;

c) Result in PNRs that have been validated for accuracy, completeness and compliance with all ETS2 documentary requirements pursuant to Attachment 11 PNR Documentary Guidance; and

d) Deliver to the ATMC fulfillment/ticketing-ready PNRs that are identical or substantially identical to OTRS PNRs, as delivered by ETS2 to the TMC for touchless ticketing/fulfillment.

8. Section C, Subsection C.6. SECURITY CAPABILITES AND CHARACTERISTICS, subpart C.6.1.1. GENERAL MANDATORY REQUIREMENTS, 1) h. is amended from:

h) Assure that US Government data is at all times logically or physically separated by customer agency, and from non-US Government data, including foreign government data, state and local government data, and commercial data. Customer agency data cannot be used for another agency or non-US Government entity; the OTRS, TMC, and TAVS systems, as part of the accreditation boundary are subject to these requirements, however, as previously stated, the GDS is not within this boundary.

h) Assure that US Government data stored within the Travel Authorization and Voucher Service is physically separate from commercial data, and that all other ETS2 data is at all times logically or physically separated by customer agency, and from non-US Government data, including foreign government data, state and local government data, and commercial data. Customer agency data cannot be used for another agency or non-US Government entity; the OTRS, TMC, and TAVS systems, as part of the accreditation boundary are subject to these requirements, however, as previously stated, the GDS is not within this boundary.

9. Under Section C, ATTACHMENT 6 Fulfillment Automation Basic Quality Control Checks, the first two paragraphs are hereby revised from:

The ETS2 Contractor is required to provide automated and automation assisted quality control processes (its “Quality Control Program” or (QCP)) to ensure that all ETRS reservations are to the maximum extent possible, correctly booked and documented without the need for manual post-call (or post-booking) processing by Agents. Contractor provided QCP shall ensure that all ETS2 PNRs, regardless of booking source or type, will be evaluated for accuracy, completeness, continuity, validity, formatting, and policy compliance, among other criteria. In addition, automated file finishing shall be optimally employed to minimize or eliminate the need for manual intervention in reservations fulfillment.

Contractor shall develop and deploy consistent and compatible quality control and fulfillment processes across and among all OTRS and ATRS reservations. It is anticipated that, in addition to the capabilities of Contractor’s OBE, its QCP shall include the use of GDS scripts at the ATRS POS and highly configurable Mid-Office automation to deliver post-booking quality control, fulfillment, and ongoing reservation management services on behalf of Contractor and/or the TMC.

To:

The ETS2 Contractor is required to provide automated and automation assisted quality control processes (its “Quality Control Program” or (QCP)) to ensure that, at minimum, all ETMC originated or fulfilled reservations are correctly booked and documented without the need for manual post-call (or post-booking) processing by Agents. Contractor provided QCP shall apply to all OTRS and at a minimum all ETMC-originated ATRS PNRs, and to the maximum extent possible by Contractor, to all PNRs fulfilled in conjunction with an accommodated TMC (as ordered by customer agencies). Subject to the foregoing, QCP shall ensure that all ETS2 PNRs will be evaluated for accuracy, completeness, continuity, validity, formatting, and policy compliance, among other criteria. In addition, automated file finishing shall be optimally employed to minimize or eliminate the need for manual intervention in reservations fulfillment.

Contractor shall develop and deploy consistent and compatible quality control and fulfillment processes across and among all OTRS and at minimum, all ETMC originated or fulfilled ATRS reservations. It is anticipated that, in addition to the capabilities of Contractor’s OBE, its QCP shall include the use of GDS scripts at the ATRS POS and highly configurable Mid-Office automation to deliver post-booking quality control, fulfillment, and ongoing reservation management services on behalf of Contractor and/or the TMC.

10. Section C, ATTACHMENT15 ETS2/TMC Guidance, insert the following subsection:

h) ATRS Quality Control for Accommodated TMCs (if applicable): Document the details necessary to implement and operate a quality control program for ATRS transactions from accommodated TMCs, including but not limited to the criteria to be evaluated by this ATRS quality control and specific instruction as to what is required to satisfy all ATRS quality control tests.

11. All other terms and conditions remain unchanged and in full force and effect.