Amendment_0003.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. CONTRACT ID CODE

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MARSH

ALLING

SERVIC

E

REQUIR

EMENT

S

UNDER

THE

AUCTIO

N

SERVIC

E

CONTR

ACT

The following items are required when providing marshalling services.

Marshalling services are defined as the receipt, inspection and assignment of either new or used vehicles.

The marshalling service requirements will vary depending on whether the vehicles are new or used.

New vehicles will either be shipped directly from the manufacturer or from the dealership that initially receives them.

Used vehicles will either be

2. AMENDMENT/MODIFICATION NO.

Amendment 0003

3. EFFECTIVE DATE

10/08/2010

4. REQUISITION/PURCHASE REQ. NO.

5. PROJECT NO. (If applicable)

6. ISSUED BY CODE 7. ADMINISTERED BY (If other than Item 6) CODE

GSA, FAS, QMAD

Crystal Plaza 4, Suite 300 2200 Crystal Drive

Arlington, VA 22202

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and Zip Code)

X

9A. AMENDMENT OF SOLICITATION NO.

QMAD-JM-100001-N

9. DATED (SEE ITEM 11)

August 23, 2010

10A. MODIFICATION OF CONTRACT/ORDER

NO.

10B. DATED (SEE ITEM 13)

CODE FACILITY CODE

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended, is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging the receipt of the amendment on each copy of the offer submitted; or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

() A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.)

SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority).

E. IMPORTANT: Contractor is , is not , required to sign this document and return copies to this issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

The due date for offers is extended to 2:00PM Eastern Time November 15, 2010.

This amendment identifies changes made to Section B, Supplies or Services and Prices/Costs;

Section C, Statement of Work; Section D, Contract Clauses; Section E, Solicitation

Provisions; Section F, Evaluation Criteria and Method of Award; and, Attachment 1, Agency

Profiles. Changes are as follows:

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect

15A. NAME AND TITLE OF SIGNER (Type or print) 16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

Ernesto Martinez

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

15C. DATE SIGNED 16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

16C. DATE SIGNED

NSN 7540-01-152-8070

PREVIOUS EDITION UNUSABLE

30-105 STANDARD FORM 30 (REV. 10-83)

PRESCRIBED BY GSA

FAR (48 CFR) 53.243

RFP QMAD-JM-100001-N

1. Solicitation No. QMAD-JM-100001-N is hereby revised to make revisions to Sections B, C, D, E, and Attachment 1, Agency Profiles.

2. Section B is replaced in its entirety by incorporation of the complete and conformed revision attached to and made a part of this Amendment 0003. The changed sections are highlighted in yellow and are located in B.1, CLIN Definitions, and Section B.2, Schedule of Items.

3. Section C is replaced in its entirety by incorporation of the complete and conformed revision attached to and made part of this Amendment 0003. The changed sections are highlighted in yellow and are located in Table of Contents; Section C.3.3.1 Mandatory Requirements; Section 4.2.7.1 Mandatory Requirements; Section 4.2.14.1 Mandatory Requirements; Section 4.2.14.2 Objectives; Section C.6 Introductory Section, Paragraph 2; Section 6.1.1 Mandatory Requirements; Section C.6.1.5.1 Mandatory Requirements; Section C.6.1.7.1 Mandatory Requirements; Section C.8 Introduction, Paragraph 2; Section C.9.1 Mandatory Requirements; Section C.10.1.7 Interfaces; Section C.10.1.11 Mandatory Requirements; Section C.12.1.1. Mandatory Requirements; Section C.15.1.1 Mandatory Requirements; Section C.15.1.8 Mandatory Requirements; and Appendix B, Definitions.

4. Section F is replaced in its entirety by incorporation of the complete and conformed revision attached to and made a part of this Amendment 0003. The changed sections are highlighted in yellow and are located in Table F-1, Table F-2, and Table F-4.

5. Attachment 1, Agency Profiles, page 12, U.S. Social Security Administration (SSA) profiles is hereby revised from:

Agency-provided ETS Help Desk(s) No

To:

Agency-provided ETS Help Desk(s) Yes

6. Section D.7 (c) Key Personnel Duties is hereby revised from:

KEY PERSONNEL

LABOR

CATEGORY

DESCRIPTION Dedicated? INDIVIDUAL

NAME

COMPANY

Program

Manager

Oversight of ETS2 Service program.

Primary liaison with Government COTR and fully accountable for all ETS2 Services provided.

Yes

Service

Technical Lead

Oversight of all ETS2 Service program technology design and implementation.

Information

System Security

Officer (ISSO)

Oversight of all ETS2 security functionality, incident response management.

Assures

Amendment 0003 compliance and coordinates with

ETS2 PMO ISSO

for scans, POA&Ms, Assessments, Change Management, Incidents, and other security requirements.

Commercial

Travel Expert

Expert support for incorporating commercial travel best practices in the ETS2 program.

Addresses travel management practices and industry trends for TMC operations, travel technology integration (OBE, GDS, QC, mid and back office accounting systems)

Federal Travel

Policy Expert

Expert support for incorporating Federal travel regulation requirements in the ETS2 Service.

Addresses interpretations of policy for policy compliant reservations, accurate entitlement calculations, and reporting.

Training

Manager

Oversight for ETS2 program training services, including associated design and effectiveness of the ETS2 training experience across all modes / methods.

No

Agency Account

Manager(s)

Single-point-of-contact for the customer agency regarding its ETS2 implementation, deployment, operation, and support. Fully

Amendment 0003 accountable for all ETS2 Services provided within that agency.

Usability

Assurance

Manager

Oversight for usability engineering and associated design and effectiveness of the ETS2 user/traveler experience.

Contract

Administrator

Oversight of all official ETS2 contract communications and actions.

KEY PERSONNEL

LABOR

CATEGORY

DESCRIPTION Dedicated? INDIVIDUAL

NAME

COMPANY

Program

Manager

Oversight of ETS2 Service program.

Primary liaison with Government COTR and fully accountable for all ETS2 Services provided.

Service

Technical Lead

Oversight of all ETS2 Service program technology design and implementation.

Information

System Security

Officer (ISSO)

Oversight of all ETS2 security functionality, incident response management.

Assures compliance and coordinates with

ETS2 PMO ISSO

for scans, POA&Ms, Assessments, Change Management, Incidents, and other security requirements.

Commercial

Travel Expert

Expert support for incorporating commercial travel best practices in

Amendment 0003 the ETS2 program.

Addresses travel management practices and industry trends for TMC operations, travel technology integration (OBE, GDS, QC, mid and back office accounting systems)

Federal Travel

Policy Expert

Expert support for incorporating Federal travel regulation requirements in the ETS2 Service.

Addresses interpretations of policy for policy compliant reservations, accurate entitlement calculations, and reporting.

Training

Manager

Oversight for ETS2 program training services, including associated design and effectiveness of the ETS2 training experience across all modes / methods.

Agency Account

Manager(s)

Single-point-of-contact for the customer agency regarding its ETS2 implementation, deployment, operation, and support. Fully accountable for all ETS2 Services provided within that agency.

Yes, but start at task order award

Usability

Assurance

Manager

Oversight for usability engineering and associated design and effectiveness of the ETS2 user/traveler experience.

Contract

Administrator

Oversight of all official ETS2 contract

Amendment 0003 communications and actions.

7. Section D.7(d) is hereby revised from:

(d) Key Personnel that include but are not limited to the labor categories above may be mutually agreed upon as negotiated within customer agency task orders.

To:

(d) Key Personnel that include but are not limited to the labor categories above may be mutually agreed upon as negotiated within the master contract as well as customer agency task orders.

8. Section D.8, Conduct of Contractor Personnel is deleted in its entirety.

9. Section D.10(b), Subcontract/Teaming Arrangements, is hereby revised from:

(b) The General Services Administration reserves the right to request the Contractor to terminate any subcontractors, individual subcontractor employees, subcontractor principals, or team members, for malfeasance or other appropriate cause (e.g., theft, criminal record(s), ties to organized crime, etc.).

(b) The General Services Administration reserves the right to request the Contractor to terminate any subcontractors for malfeasance or other appropriate cause (e.g., theft, criminal record(s), ties to organized crime, etc.).

10. Section D.40 (o), XML Schema (Schemata) is hereby revised from:

(o) XML Schema (Schemata): The Contractor shall deliver an encrypted (AES 125) zip file containing all XML Schema sets that included in the Contractor’s standard offering for data exchange. If any schema is adopted from industry standardization efforts, that fact must be identified as such in the header section of any schema. The XML Schema sets shall be delivered within sixty (60) calendar days following contract award, upon Option Period renewal, and upon a change to any schema. For every subsequent delivery (after the initial one at the contract award), the Contractor shall also include a document identifying changes made in comparison to the prior version.

To:

(o) XML Schema (Schemata): The Contractor shall deliver a zip file, encrypted with a FIPS 140-2 (or higher) compliant encryption method, containing all XML Schema sets that included in the Contractor’s standard offering for data exchange. If any schema is adopted from industry standardization efforts, that fact must be identified as such in the header section of any schema.

The XML Schema sets shall be delivered within sixty (60) calendar days following contract award, upon Option Period renewal, and upon a change to any schema. For every subsequent delivery (after the initial one at the contract award), the Contractor shall also include a document identifying changes made in comparison to the prior version.

11. Attachment D-4, Sample ISA and MOU Templates, System Security Considerations, Section 2 (c) Data Sensitivity is hereby revised from:

c. Data Sensitivity. The sensitivity of the data transmitted over the connection is Controlled Unclassified Information (CUI). {Specify the sensitivity level of the information that will be handled through the interconnection, including the highest level of sensitivity involved and the most restrictive protection measures required.}{E.g. Data being transferred contains personal information protected by the Privacy Act of 1974 and sensitive financial information. etc. Include which encryption is being used including the mode of operation, and the package name and FIPS 140-2 certificate number where applicable.}

To:

c. Data Sensitivity. The sensitivity of the data transmitted over the connection is {Specify the sensitivity level of the information that will be handled through the interconnection, including the highest level of sensitivity involved and the most restrictive protection measures required.}{E.g.

Data being transferred contains personal information protected by the Privacy Act of 1974 and sensitive financial information. etc. Include details pertaining to which FIPS 140-2 (or higher) compliant encryption is being used}

12. Section E.6.3.2 Volume 2, Technical, Tab 3, Performance Work Statement, 3 rd

Bullet is hereby revised from:

Key requirements which must be reflected in the PWS include but are not limited to:

o Adherence to the FTR;

o Inclusion of agency policy filters;

o Architecture approach and refreshment/modernization;

o Comprehensive Software Development Life Cycle Methodology, Release Management, Software Quality Management, and Configuration Management;

o Clear service boundaries and interoperability points;

o Completion of the End-to-End travel process and creation of travel and routing documents;

o Accounting functionality within travel documents;

o Document amendment requirements;

o Creating, routing, and amending travel payment documents;

o Training approach;

o Usability Assurance approach;

o Section 508 accessibility compliance approach:

o Agency configurability requirements;

o Technology refresh and service release management requirements;

o Security management;

o Quality control;

o Performance metrics; and o Performance measurement

Key requirements which must be reflected in the PWS include but are not limited to:

o Adherence to the FTR;

o Inclusion of agency policy filters;

o Architecture approach and refreshment/modernization;

o Comprehensive Software Development Life Cycle Methodology, Release Management, Software Quality Management, and Configuration Management;

Amendment 0003 o Clear service boundaries and interoperability points;

o Staffing plan and qualifications of staff providing Embedded TMC services, including

VIP staff qualifications o Completion of the End-to-End travel process and creation of travel and routing documents;

o Accounting functionality within travel documents;

o Document amendment requirements;

o Creating, routing, and amending travel payment documents;

o Training approach;

o Usability Assurance approach;

o Section 508 accessibility compliance approach:

o Agency configurability requirements;

o Technology refresh and service release management requirements;

o Security management;

o Quality control;

o Performance metrics; and o Performance measurement

13. Section E.6.3.2 Volume 2, Technical, Tab 5, Demonstration, 1 st Bullet is hereby revised from:

The demonstration must be conducted by proposed key personnel. All key personnel from the prime, team members, and subcontractors must be present.

To:

The demonstration must be led by proposed key personnel for the Program Manager and Service Technical Lead positions. Additionally, each Offeror must have a Senior Executive level Corporate Officer in attendance with delegated signature authority to validate the demonstration and attestations made by demonstration personnel. The Offeror is allowed a maximum of 8 persons to best represent their service during the Demonstration, which can include personnel from the prime, team members, and subcontractors. Within this personnel, the Offeror is encouraged to include other representative key personnel to the extent possible.

14. Section E.7, Proposal Due Date and Time is hereby revised from:

Proposals shall be delivered to the address referred to in CPFSS20 – Security Examination of Hand

Delivered Offers (found in the Cover Page Section of this Request for Proposal – just before the

SF1449) to include all requirements referenced in not later than 2:00 p.m. on October 27, 2010 (U.S.

Eastern Time).

All Offeror’s proposal(s) shall be valid for at least 360 days after the closing date of the solicitation. The Offeror shall make a clear statement in the Cover Letter that the proposal is valid until the applicable date as referenced herein.

NOTE: IF PROPOSAL IS NOT RECEIVED BY THE DUE DATE SPECIFIED, THE OFFEROR’S

PROPOSAL IS CONSIDERED LATE IN ACCORDANCE WITH FAR 52.212-1.

Proposals shall be delivered to the address referred to in CPFSS20 – Security Examination of Hand

Delivered Offers (found in the Cover Page Section of this Request for Proposal – just before the

SF1449) to include all requirements referenced in not later than 2:00 p.m. on November 15, 2010 (U.S.

Eastern Time).

Amendment 0003

All Offeror’s proposal(s) shall be valid for at least 360 days after the closing date of the solicitation. The Offeror shall make a clear statement in the Cover Letter that the proposal is valid until the applicable date as referenced herein.

NOTE: IF PROPOSAL IS NOT RECEIVED BY THE DUE DATE SPECIFIED, THE OFFEROR’S

PROPOSAL IS CONSIDERED LATE IN ACCORDANCE WITH FAR 52.212-1.

15. Attachment E-1, PAST PERFORMANCE QUESTIONNAIRE is hereby revised from:

Attachment E-1

PAST PERFORMANCE QUESTIONNAIRE

WHEN FILLED IN THIS DOCUMENT IS SOURCE SELECTION SENSITIVE INFORMATION

IAW FAR 3.104

SECTION 1:

Contract Identification

G. Contractor:_______________________________________

H. Contract Number:__________________________________

I. Contract Type:____________________________________

J. Period of Performance:_____________________________

K. Initial contact cost: $_____________________________

L. Current/Final contract cost:_________________________

II. Reasons for difference between initial contract cost and final contract costs:

J. Description of services provided:

SECTION 2: CUSTOMER OR AGENCY IDENTIFICATION

C. Customer or Agency Name:____________________________________________

Amendment 0003

D. Geographical description of services under this contract, i.e. local, nationwide, worldwide:__________________________________________________________

SECTION 3: REFERENCE IDENTIFICATION

E. Reference’s name:_________________________________________________

F. Reference’s title:__________________________________________________

G. Reference’s phone/fax number:______________________________________

H. Reference’s e-mail address:____________________________________

SECTION 4: EVALUATION

The purpose of this evaluation is to understand your satisfaction with the Contractor in respect to the delivery of end-to-end travel management services and related programs. This includes, pre-trip authorization technology, online travel booking service, agent-assisted full service travel reservation service, ticket delivery and fulfillment, reservation quality control automation and processes, online voucher (expense report) processing, and account management services including travel management advice and recommendations.

Please indicate your satisfaction with the Contractor’s performance by placing an “X” in the appropriate block using the scale provided to the right of each question. This scale is defined as follows:

Outstanding (O) Performance meets contractual requirements and exceeds many (requirements) to the customer’s benefit. The contractual performance of the element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good (VG) Performance meets contractual requirements and exceeds some (requirements) to the customer’s benefit. The contractual performance of the element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were highly effective.

Acceptable (A) Performance meets contractual requirements. The contractual performance of the element being assessed contains some minor problems for which corrective actions taken by the contractor appear, or were, satisfactory.

Marginal (M) Performance does not meet contractual requirements. The contractual performance of the element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions or the contractors proposed actions appear only marginally effective or were not fully implemented.

Unacceptable (U) Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element being assessed contains serious problem(s) for which the contractor’s corrective actions appear, or were, ineffective.

Not Applicable Unable to provide a score

Performance O VG A M U NA

Travel-specific Program Past Performance (as applicable):

Automated pre-trip authorization

Online travel booking service and associated adoption rates

Agent-assisted full service travel reservation service

Ticket delivery and fulfillment

Reservation Quality control automation and processes

Account management services including travel management advice and recommendations

Amendment 0003

Contractor’s knowledge of best commercial travel management practices and emerging trends

Contractor’s knowledge of best government travel management

Usability of services offered

Travel and/or Related Program Past Performance (as applicable):

Technical quality & repeatable operations & maintenance

Technical quality of system testing and certification efforts

Technical adequacy/effectiveness of quality control programs and adherence to contract quality assurance requirements

Technical ability to implement standard practices for computer hardware design, operation, maintenance, upgrades and configuration control

Effectiveness of overall contract management (including ability to effectively lead, manage and control the program)

Contractor was reasonable and cooperative in dealing with your staff (including the ability to successfully resolve disagreements/disputes)

Timeliness/effectiveness of contract problem resolution without extensive customer guidance

Understanding the customer objectives and technical requirements

Successfully responded to emergency and/or surge situations

Quality/effectiveness of sub-contracted efforts

Contractor proposed alternative methods/processes that reduced cost, improved maintainability or other factors that benefited the customer

Contractor implemented responsive/flexible processes to improve quality and timeliness of support

Ability to hire/apply a qualified workforce to this effort

Ability to meet or exceed small business and small disadvantaged business goals set forth in the approved subcontracting plan

Ability to manage transition from prior contract / service provider

Please discuss each and every response for which you indicated Outstanding, Marginal or

Unacceptable below:

NARRATIVE SUMMARY:

Reference’s Signature Date

THANK YOU FOR YOUR PROMPT RESPONSE AND ASSISTANCE! Please return this completed questionnaire no later than October 27, 2010, 2:00 p.m. Eastern Time date to: ets2@gsa.gov Attn: Contracting Officer.

Attachment E-1

PAST PERFORMANCE QUESTIONNAIRE

WHEN FILLED IN THIS DOCUMENT IS SOURCE SELECTION SENSITIVE INFORMATION

IAW FAR 3.104

SECTION 1:

Contract Identification

A. Contractor:_______________________________________

B. Contract Number:__________________________________

C. Contract Type:____________________________________

D. Period of Performance:_____________________________

E. Initial contact cost: $_____________________________

F. Current/Final contract cost:_________________________

G. Reasons for difference between initial contract cost and final contract costs:

H. Description of services provided:

SECTION 2: CUSTOMER OR AGENCY IDENTIFICATION

mailto:ets2@gsa.gov

Amendment 0003

A. Customer or Agency Name:____________________________________________

B. Geographical description of services under this contract, i.e. local, nationwide, worldwide:__________________________________________________________

SECTION 3: REFERENCE IDENTIFICATION

A. Reference’s name:_________________________________________________

B. Reference’s title:__________________________________________________

C. Reference’s phone/fax number:______________________________________

D. Reference’s e-mail address:____________________________________

SECTION 4: EVALUATION

The purpose of this evaluation is to understand your satisfaction with the Contractor in respect to the delivery of end-to-end travel management services and related programs. This includes, pre-trip authorization technology, online travel booking service, agent-assisted full service travel reservation service, ticket delivery and fulfillment, reservation quality control automation and processes, online voucher (expense report) processing, and account management services including travel management advice and recommendations.

Please indicate your satisfaction with the Contractor’s performance by placing an “X” in the appropriate block using the scale provided to the right of each question. This scale is defined as follows:

Outstanding (O) Performance meets contractual requirements and exceeds many (requirements) to the customer’s benefit. The contractual performance of the element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good (VG) Performance meets contractual requirements and exceeds some (requirements) to the customer’s benefit. The contractual performance of the element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were highly effective.

Acceptable (A) Performance meets contractual requirements. The contractual performance of the element being assessed contains some minor problems for which corrective actions taken by the contractor appear, or were, satisfactory.

Marginal (M) Performance does not meet contractual requirements. The contractual performance of the element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions or the contractors proposed actions appear only marginally effective or were not fully implemented.

Unacceptable (U) Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element being assessed contains serious problem(s) for which the contractor’s corrective actions appear, or were, ineffective.

Not Applicable Unable to provide a score

Performance O VG A M U NA

Travel-specific Program Past Performance (as applicable):

Automated pre-trip authorization

Online travel booking service and associated adoption rates

Agent-assisted full service travel reservation service

Ticket delivery and fulfillment

Reservation Quality control automation and processes

Account management services including travel management

Amendment 0003 advice and recommendations

Contractor’s knowledge of best commercial travel management

Contractor’s knowledge of best government travel management

Usability of services offered

Travel and/or Related Program Past Performance (as applicable):

Technical quality & repeatable operations & maintenance

Technical quality of system testing and certification efforts

Technical adequacy/effectiveness of quality control programs and adherence to contract quality assurance requirements

Technical ability to implement standard practices for computer hardware design, operation, maintenance, upgrades and configuration control

Effectiveness of overall contract management (including ability to effectively lead, manage and control the program)

Contractor was reasonable and cooperative in dealing with your staff (including the ability to successfully resolve disagreements/disputes)

Timeliness/effectiveness of contract problem resolution without extensive customer guidance

Understanding the customer objectives and technical requirements

Successfully responded to emergency and/or surge situations

Quality/effectiveness of sub-contracted efforts

Contractor proposed alternative methods/processes that reduced cost, improved maintainability or other factors that benefited the customer

Contractor implemented responsive/flexible processes to improve quality and timeliness of support

Ability to hire/apply a qualified workforce to this effort

Ability to meet or exceed small business and small disadvantaged business goals set forth in the approved subcontracting plan

Ability to manage transition from prior contract / service provider

Please discuss each and every response for which you indicated Outstanding, Marginal or

Unacceptable below:

NARRATIVE SUMMARY:

Reference’s Signature Date

THANK YOU FOR YOUR PROMPT RESPONSE AND ASSISTANCE! Please return this completed questionnaire no later than November 15, 2010, 2:00 p.m. Eastern Time date to: ets2@gsa.gov Attn: Contracting Officer.

16. All other terms and conditions remain unchanged.

mailto:ets2@gsa.gov