AMENDMENT_0003_Post.docx

RFP QMAD-JM-100001-N

Amendment 0003

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MARSHALLING SERVICE REQUIREMENTS UNDER THE AUCTION SERVICE CONTRACT

The following items are required when providing marshalling services. Marshalling services are defined as the receipt, inspection and assignment of either new or used vehicles. The marshalling service requirements will vary depending on whether the vehicles are new or used.

New vehicles will either be shipped directly from the manufacturer or from the dealership that initially receives them. Used vehicles will either be picked up by the auction, or dropped off at the auction by the drivers, to exchange for new vehicles.

Services for those vehicles are covered in the auction provisions of the base contract, as well as the new AutoIMS contract provisions.

NEW VEHICLE MARSHALLING

Vehicle Acceptance A visual inspection of the vehicle’s interior and exterior shall be performed when the vehicle arrives at the auction to verify that the vehicle has no physical defects. Any discrepancy discovered during Vehicle Acceptance must be annotated on both the Receiving Inspection Form and the carrier’s shipment document, and signed by BOTH the contractor and the carrier. If damage is evident, the auction representative must contact the FMC immediately. If the vehicle is delivered during non-business hours, the contractor should note the damage, have the carrier acknowledge the damage and sign BOTH the receiving inspection form and the carrier’s shipping document, and then contact the FMC immediately on the next business day.

Inspection The contractor is responsible for inspecting all new GSA Fleet vehicles delivered to the auction facility. GSA Fleet will provide the contractor with identification lists of the vehicles to be drop shipped prior to the expected delivery of new vehicles. Prior to accepting a vehicle, the contractor shall perform a Receiving Inspection on each vehicle, using a standard auction condition report form. The Receiving Inspection requirements consist of the following:

· Checking each vehicle to ascertain that the vehicle meets the order specification. Each vehicle shall be compared to the documentation provided by GSA. Further identifying information, such as VIN and special features (especially for large vehicles), if known, should also be provided.

· Checking each vehicle to be sure it has auxiliary equipment such as vehicle jack, spare tire, antenna, two sets of keys and, if applicable, two remote/keyless access devices.

· Verify that the vehicle has sufficient fuel to be driven off the premises and get to a reasonably close gas station. This should be a minimum of 3 gallons of fuel in the tank at the time it is driven off the premises by the Government or sufficient Natural Gas for a dedicated CNG vehicle to get to a CNG filling station. Contract your servicing FMC for instructions when no CNG is available within a reasonable distance.

The GSA Fleet Management Center (FMC) must be notified immediately of any discrepancies involving vehicle specifications, options, or equipment.

The contractor is responsible for arranging the repair or replacement, at the manufacturer’s cost, of any noted damage or missing equipment. The contractor will be held responsible for the cost of any undocumented damages or missing equipment. Repairs/replacement must be made prior to assignment of vehicle to the Customer Agency.

Pre-assignment Preparation Once a vehicle has been inspected and received, the contractor shall install the appropriate Government license plates (tags). GSA will provide the auction a set of 2 license plates, 2 key tags, and a Government credit card for each new vehicle delivered. The contractor should contact the FMC to obtain the Government License Plates and Government Credit Card for the applicable vehicle if GSA has not provided them before the vehicle arrives. The contractor will verify that the Government Credit Card provided matches the license plates on the vehicle. The FMC will also provide the contractor with copies of the GSA Form 1152 (assignment document), Vehicle Driver’s Packet, and Accident Reporting Kit, and any other form as necessary to include with the vehicle, as well as the receiving Customer Agency information.

Once the Government License Plates and Government Credit Cards are received by the contractor, the contractor is responsible for any loss, theft, or misuse of said items and the vehicle until the Customer Agency signs for and receives the vehicle and Government Credit Card. Should loss of Government License Plates, or loss of the Government Credit Card occur the contractor shall contact the FMC immediately.

The contractor shall perform a Pre Delivery Inspection (PDI) and maintenance as defined by the manufacturer of the vehicle. This PDI may differ by brand name and model of vehicle. The PDI and maintenance shall be performed prior to contacting the Customer Agency for vehicle delivery.

The vehicle inspection and pre-assignment preparation must be completed within 3 business days of vehicle delivery to the auction house.

Assignment After the PDI and maintenance have been completed and the license plates have been installed, the contractor shall contact the Customer Agency within 24 hours to arrange delivery of the vehicle if so requested by the FMC. The contractor is responsible for arranging delivery to the Customer Agency within normal business hours. The vehicle shall be washed within 24 hours of the scheduled delivery to the customer agency.

When issuing a new vehicle to a GSA Customer Agency, the contractor shall ensure the following is accomplished/provided:

· The representatives of both the contractor and the GSA Customer Agency will inspect the vehicle prior to transfer for any damage. Both Representatives shall sign an Inspection Report at the time of transfer that specifies what damage, if any, there is to the vehicle. One copy will be given to the GSA Customer Agency’s Representative, one copy retained by the contractor and one copy of this form will be forwarded to the FMC.

· Prepare the GSA Form 1152 - “FMS Vehicle Assignment/Termination Transaction,” complete with the signature of the Customer Agency’s Representative and the representative accomplishing the vehicle assignment. The original of this form will be forwarded to the FMC and a copy given to the Customer Agency Representative.

· Two complete sets of keys for the vehicle (ignition and doors/trunk if different) and two remote/keyless access devices, if provided with the vehicle by the vehicle manufacturer. The contractor shall attach a tag (furnished by the FMC) to each of the two sets of keys identifying the US Government License Plate number.

· Vehicle Driver’s Packet, and Accident Reporting Kit, and the Vehicle Owner’s Manual.

· Tire-changing equipment, including spare tire and wheel, jack and lug wrench (unless the FMC has advised the auction that such equipment will not be provided for a specific vehicle.

· The Government credit card that matches the license plate number for the vehicle will be provided to the GSA Customer Agency’s Representative.

USED VEHICLE MARSHALLING

GSA WILL ADVISE THE CONTRACTOR WHAT USED VEHICLE(S) ARE TO BE TURNED IN, THE LICENSE PLATE NUMBER OF THE VEHICLE, AND WHETHER THE TURN-IN IS FOR AUCTION SERVICE OR REASSIGNMENT. THE VEHICLE(S) MAY HAVE TO BE PICKED UP FROM THE FMC, THE CUSTOMER AGENCY, AND/OR A THIRD PARTY. IN EACH CASE, DELIVERY IS DEFINED AS OCCURRING WHEN THE VEHICLE IS IN POSSESSION OF THE CONTRACTOR EITHER AT THE CONTRACTOR SITE OR IN THE POSSESSION OF THE CONTRACTOR’S EMPLOYEES OR SUBCONTRACTOR IF THE VEHICLE IS PICKED UP OFF-SITE.

VEHICLE ACCEPTANCE

A VISUAL INSPECTION OF THE VEHICLE’S INTERIOR AND EXTERIOR SHALL BE PERFORMED WHEN THE VEHICLE IS DELIVERED INTO THE AUCTION’S CUSTODY TO VERIFY THAT THE VEHICLE HAS NO PHYSICAL DEFECTS. ANY DISCREPANCY DISCOVERED DURING VEHICLE ACCEPTANCE MUST BE ANNOTATED ON BOTH THE RECEIVING INSPECTION FORM AND THE CARRIER’S SHIPMENT DOCUMENT, AND SIGNED BY BOTH THE CONTRACTOR AND THE INDIVIDUAL PROVIDING THE VEHICLE TO THE CONTRACTOR. IF DAMAGE IS FOUND, THE AUCTION REPRESENTATIVE MUST CONTACT THE FMC IMMEDIATELY. IF THE VEHICLE IS DELIVERED DURING NON-BUSINESS HOURS, ANY DAMAGE MUST BE NOTED ON THE RECEIVING INSPECTION FORM AND THE CARRIER’S SHIPMENT DOCUMENT, AND SIGNED BY BOTH THE CONTRACTOR THE INDIVIDUAL DELIVERING THE VEHICLE. THE FMC MUST BE NOTIFIED ON THE NEXT BUSINESS DAY.

Should any damage not noted be subsequently, the contractor will be held responsible for the repair of such damages.

Inspection The following marshalling provisions apply only to vehicles that will be prepared for reassignment to another customer agency. Prior to accepting a vehicle, the contractor shall perform a Receiving Inspection on each vehicle, using a standard auction condition report form. The receiving inspection requirements consist of the following:

· Checking each vehicle to ascertain that the vehicle has all components, equipment, and accessories. This includes such auxiliary equipment as vehicle jack, spare tire, antenna, a minimum of one set of keys and, if applicable, a minimum of one remote/keyless access device(s). Should any items be missing, they must be documented on the inspection form and the FMC must be notified.

· Verification that there are two license plates on the vehicle and that the license plates on the vehicle are the correct ones. The contractor shall also verify that the Government Credit Card with the vehicle matches the license plates on the vehicle. Should there only be one license plate or should the Government Credit Card not match the license plates or be missing, the contractor shall document that fact on the inspection form and immediately notify the FMC.

· A visual inspection of the vehicles interior and exterior shall be performed to verify that the vehicle has no physical defects. If any damage is noted on the vehicle, it must be documented and the FMC contacted.

· If requested by the FMC, the contractor will prepare an assignment termination document (GSA Form 1152). If prepared, the original will be provided to the FMC and a copy to the Customer Agency.

Pre-assignment Preparation Once a used vehicle has been inspected and received, the contractor shall contact the FMC regarding any potential repairs required and coordinate with the FMC on how to arrange for any approved repairs. After the vehicle is repaired (if required), and cleaned or detailed, as specified by the FMC, the contractor shall contact the FMC. If the contractor is to assign the vehicle, the FMC will provide information regarding the Customer Agency and the correct point of contact at the new Customer Agency. The contractor shall also then receive copies of the GSA Form 1152, Vehicles Driver’s Packet and Accident Reporting Kit from the FMC. The vehicle shall be washed within 24 hours of the scheduled delivery to the customer agency.

The contractor is responsible for any loss, theft, or misuse of the Government License Plates and Government Credit Cards and the vehicle until the new Customer Agency signs for and receives the vehicle and Government Credit Card. Should loss of Government License Plates, or loss of the Government Credit Card occur the contractor shall contact the FMC immediately.

The vehicle inspection and pre-assignment preparation must be completed within 3 business days of vehicle delivery to the auction house.

Reassignment When issuing a used vehicle to a GSA Customer Agency, the same procedure outlined for assigning new vehicles (above) must be followed. After the PDI and maintenance have been completed and the license plates have been installed, the contractor shall contact the Customer Agency within 24 hours to arrange delivery of the vehicle if so requested by the FMC. The contractor is responsible for arranging delivery to the Customer Agency within normal business hours.

The auction should provide all sets of keys for the vehicle (ignition and doors/trunk if different) and all remote/keyless access devices with the vehicle at the time of turn-in. The auction shall verify that the key tag(s) match the vehicle’s US Government License Plate number. The contractor will verify that the Government Credit Card provided matches the license plates on the vehicle.

ELECTRONIC REPORTING REQUIREMENTS

All vehicle data must be provided to GSA electronically as instructed by the FMC. This may require loading information via FMS2GO (proprietary software) or other electronic means.

Price of Marshalling Service per vehicle for New Vehicles: __________________

Price of Marshalling Service per vehicle for Used Vehicles: __________________

2. AMENDMENT/MODIFICATION NO.

Amendment 0003

3. EFFECTIVE DATE

10/08/2010

4. REQUISITION/PURCHASE REQ. NO.

5. PROJECT NO. (If applicable)

6. ISSUED BY CODE

7. ADMINISTERED BY (If other than Item 6) CODE

GSA, FAS, QMAD

Crystal Plaza 4, Suite 300 2200 Crystal Drive Arlington, VA 22202

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and Zip Code)

X

9A. AMENDMENT OF SOLICITATION NO.

QMAD-JM-100001-N

9. DATED (SEE ITEM 11)

August 23, 2010

10A. MODIFICATION OF CONTRACT/ORDER

NO.

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended, is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging the receipt of the amendment on each copy of the offer submitted; or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority).

E. IMPORTANT: Contractor is , is not , required to sign this document and return copies to this issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

The due date for offers is extended to 2:00PM Eastern Time November 15, 2010.

This amendment identifies changes made to Section B, Supplies or Services and Prices/Costs; Section C, Statement of Work; Section D, Contract Clauses; Section E, Solicitation Provisions; Section F, Evaluation Criteria and Method of Award; and, Attachment 1, Agency Profiles. Changes are as follows:

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect

Ernesto Martinez

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

(Signature of Contracting Officer)

16C. DATE SIGNED

NSN 7540-01-152-8070

PREVIOUS EDITION UNUSABLE

PRESCRIBED BY GSA

FAR (48 CFR) 53.243

1. Solicitation No. QMAD-JM-100001-N is hereby revised to make revisions to Sections B, C, D, E, and Attachment 1, Agency Profiles.

2. Section B is replaced in its entirety by incorporation of the complete and conformed revision attached to and made a part of this Amendment 0003. The changed sections are highlighted in yellow and are located in B.1, CLIN Definitions, and Section B.2, Schedule of Items.

3. Section C is replaced in its entirety by incorporation of the complete and conformed revision attached to and made part of this Amendment 0003. The changed sections are highlighted in yellow and are located in Table of Contents; Section C.3.3.1 Mandatory Requirements; Section 4.2.7.1 Mandatory Requirements; Section 4.2.14.1 Mandatory Requirements; Section 4.2.14.2 Objectives; Section C.6 Introductory Section, Paragraph 2; Section 6.1.1 Mandatory Requirements; Section C.6.1.5.1 Mandatory Requirements; Section C.6.1.7.1 Mandatory Requirements; Section C.8 Introduction, Paragraph 2; Section C.9.1 Mandatory Requirements; Section C.10.1.7 Interfaces; Section C.10.1.11 Mandatory Requirements; Section C.12.1.1. Mandatory Requirements; Section C.15.1.1 Mandatory Requirements; Section C.15.1.8 Mandatory Requirements; and Appendix B, Definitions.

4. Section F is replaced in its entirety by incorporation of the complete and conformed revision attached to and made a part of this Amendment 0003. The changed sections are highlighted in yellow and are located in Table F-1, Table F-2, and Table F-4.

5. Attachment 1, Agency Profiles, page 12, U.S. Social Security Administration (SSA) profiles is hereby revised from:

To:

6. Section D.7 (c) Key Personnel Duties is hereby revised from:

KEY PERSONNEL

· Assures compliance and coordinates with ETS2 PMO ISSO for scans, POA&Ms, Assessments, Change Management, Incidents, and other security requirements.

Yes

To:

KEY PERSONNEL

· Assures compliance and coordinates with ETS2 PMO ISSO for scans, POA&Ms, Assessments, Change Management, Incidents, and other security requirements.

No

7. Section D.7(d) is hereby revised from:

(d) Key Personnel that include but are not limited to the labor categories above may be mutually agreed upon as negotiated within customer agency task orders.

(d) Key Personnel that include but are not limited to the labor categories above may be mutually agreed upon as negotiated within the master contract as well as customer agency task orders.

8. Section D.8, Conduct of Contractor Personnel is deleted in its entirety.

9. Section D.10(b), Subcontract/Teaming Arrangements, is hereby revised from:

(b) The General Services Administration reserves the right to request the Contractor to terminate any subcontractors, individual subcontractor employees, subcontractor principals, or team members, for malfeasance or other appropriate cause (e.g., theft, criminal record(s), ties to organized crime, etc.).

(b) The General Services Administration reserves the right to request the Contractor to terminate any subcontractors for malfeasance or other appropriate cause (e.g., theft, criminal record(s), ties to organized crime, etc.).

10. Section D.40 (o), XML Schema (Schemata) is hereby revised from:

(o) XML Schema (Schemata): The Contractor shall deliver an encrypted (AES 125) zip file containing all XML Schema sets that included in the Contractor’s standard offering for data exchange. If any schema is adopted from industry standardization efforts, that fact must be identified as such in the header section of any schema. The XML Schema sets shall be delivered within sixty (60) calendar days following contract award, upon Option Period renewal, and upon a change to any schema. For every subsequent delivery (after the initial one at the contract award), the Contractor shall also include a document identifying changes made in comparison to the prior version.

(o) XML Schema (Schemata): The Contractor shall deliver a zip file, encrypted with a FIPS 140-2 (or higher) compliant encryption method, containing all XML Schema sets that included in the Contractor’s standard offering for data exchange. If any schema is adopted from industry standardization efforts, that fact must be identified as such in the header section of any schema. The XML Schema sets shall be delivered within sixty (60) calendar days following contract award, upon Option Period renewal, and upon a change to any schema. For every subsequent delivery (after the initial one at the contract award), the Contractor shall also include a document identifying changes made in comparison to the prior version.

11. Attachment D-4, Sample ISA and MOU Templates, System Security Considerations, Section 2 (c) Data Sensitivity is hereby revised from:

c. Data Sensitivity. The sensitivity of the data transmitted over the connection is Controlled Unclassified Information (CUI). {Specify the sensitivity level of the information that will be handled through the interconnection, including the highest level of sensitivity involved and the most restrictive protection measures required.}{E.g. Data being transferred contains personal information protected by the Privacy Act of 1974 and sensitive financial information. etc. Include which encryption is being used including the mode of operation, and the package name and FIPS 140-2 certificate number where applicable.}

c. Data Sensitivity. The sensitivity of the data transmitted over the connection is {Specify the sensitivity level of the information that will be handled through the interconnection, including the highest level of sensitivity involved and the most restrictive protection measures required.}{E.g. Data being transferred contains personal information protected by the Privacy Act of 1974 and sensitive financial information. etc. Include details pertaining to which FIPS 140-2 (or higher) compliant encryption is being used}

12. Section E.6.3.2 Volume 2, Technical, Tab 3, Performance Work Statement, 3rd Bullet is hereby revised from:

· Key requirements which must be reflected in the PWS include but are not limited to:

· Adherence to the FTR;

· Inclusion of agency policy filters;

· Architecture approach and refreshment/modernization;

· Comprehensive Software Development Life Cycle Methodology, Release Management, Software Quality Management, and Configuration Management;

· Clear service boundaries and interoperability points;

· Completion of the End-to-End travel process and creation of travel and routing documents;

· Accounting functionality within travel documents;

· Document amendment requirements;

· Creating, routing, and amending travel payment documents;

· Training approach;

· Usability Assurance approach;

· Section 508 accessibility compliance approach:

· Agency configurability requirements;

· Technology refresh and service release management requirements;

· Security management;

· Quality control;

· Performance metrics; and

· Performance measurement

· Key requirements which must be reflected in the PWS include but are not limited to:

· Adherence to the FTR;

· Inclusion of agency policy filters;

· Architecture approach and refreshment/modernization;

· Comprehensive Software Development Life Cycle Methodology, Release Management, Software Quality Management, and Configuration Management;

· Clear service boundaries and interoperability points;

· Staffing plan and qualifications of staff providing Embedded TMC services, including VIP staff qualifications

· Completion of the End-to-End travel process and creation of travel and routing documents;

· Accounting functionality within travel documents;

· Document amendment requirements;

· Creating, routing, and amending travel payment documents;

· Training approach;

· Usability Assurance approach;

· Section 508 accessibility compliance approach:

· Agency configurability requirements;

· Technology refresh and service release management requirements;

· Security management;

· Quality control;

· Performance metrics; and

· Performance measurement

13. Section E.6.3.2 Volume 2, Technical, Tab 5, Demonstration, 1st Bullet is hereby revised from:

The demonstration must be conducted by proposed key personnel. All key personnel from the prime, team members, and subcontractors must be present.

The demonstration must be led by proposed key personnel for the Program Manager and Service Technical Lead positions. Additionally, each Offeror must have a Senior Executive level Corporate Officer in attendance with delegated signature authority to validate the demonstration and attestations made by demonstration personnel. The Offeror is allowed a maximum of 8 persons to best represent their service during the Demonstration, which can include personnel from the prime, team members, and subcontractors. Within this personnel, the Offeror is encouraged to include other representative key personnel to the extent possible.

14. Section E.7, Proposal Due Date and Time is hereby revised from:

Proposals shall be delivered to the address referred to in CPFSS20 – Security Examination of Hand Delivered Offers (found in the Cover Page Section of this Request for Proposal – just before the SF1449) to include all requirements referenced in not later than 2:00 p.m. on October 27, 2010 (U.S. Eastern Time).

All Offeror’s proposal(s) shall be valid for at least 360 days after the closing date of the solicitation. The Offeror shall make a clear statement in the Cover Letter that the proposal is valid until the applicable date as referenced herein.

NOTE: IF PROPOSAL IS NOT RECEIVED BY THE DUE DATE SPECIFIED, THE OFFEROR’S PROPOSAL IS CONSIDERED LATE IN ACCORDANCE WITH FAR 52.212-1.

Proposals shall be delivered to the address referred to in CPFSS20 – Security Examination of Hand Delivered Offers (found in the Cover Page Section of this Request for Proposal – just before the SF1449) to include all requirements referenced in not later than 2:00 p.m. on November 15, 2010 (U.S. Eastern Time).

All Offeror’s proposal(s) shall be valid for at least 360 days after the closing date of the solicitation. The Offeror shall make a clear statement in the Cover Letter that the proposal is valid until the applicable date as referenced herein.

NOTE: IF PROPOSAL IS NOT RECEIVED BY THE DUE DATE SPECIFIED, THE OFFEROR’S PROPOSAL IS CONSIDERED LATE IN ACCORDANCE WITH FAR 52.212-1.

15. Attachment E-1, PAST PERFORMANCE QUESTIONNAIRE is hereby revised from:

Attachment E-1

PAST PERFORMANCE QUESTIONNAIRE

WHEN FILLED IN THIS DOCUMENT IS SOURCE SELECTION SENSITIVE INFORMATION IAW FAR 3.104

SECTION 1:

Contract Identification G. Contractor:_______________________________________ H. Contract Number:__________________________________ I. Contract Type:____________________________________ J. Period of Performance:_____________________________ K. Initial contact cost: $_____________________________ L. Current/Final contract cost:_________________________ II. Reasons for difference between initial contract cost and final contract costs: _____________________________________________________________________________________________________________________________________________________________________________________________________________________ J. Description of services provided: _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

SECTION 2: CUSTOMER OR AGENCY IDENTIFICATION

C. Customer or Agency Name:____________________________________________ D. Geographical description of services under this contract, i.e. local, nationwide, worldwide:__________________________________________________________

SECTION 3: REFERENCE IDENTIFICATION

E. Reference’s name:_________________________________________________ F. Reference’s title:__________________________________________________ G. Reference’s phone/fax number:______________________________________ H. Reference’s e-mail address:____________________________________

SECTION 4: EVALUATION

The purpose of this evaluation is to understand your satisfaction with the Contractor in respect to the delivery of end-to-end travel management services and related programs. This includes, pre-trip authorization technology, online travel booking service, agent-assisted full service travel reservation service, ticket delivery and fulfillment, reservation quality control automation and processes, online voucher (expense report) processing, and account management services including travel management advice and recommendations.

Please indicate your satisfaction with the Contractor’s performance by placing an “X” in the appropriate block using the scale provided to the right of each question. This scale is defined as follows:

Travel-specific Program Past Performance (as applicable):

Automated pre-trip authorization

Online travel booking service and associated adoption rates

Agent-assisted full service travel reservation service

Ticket delivery and fulfillment

Reservation Quality control automation and processes

Account management services including travel management advice and recommendations

Contractor’s knowledge of best commercial travel management practices and emerging trends

Contractor’s knowledge of best government travel management practices and emerging trends

Usability of services offered

Travel and/or Related Program Past Performance (as applicable):

Technical quality & repeatable operations & maintenance

Technical quality of system testing and certification efforts

Technical adequacy/effectiveness of quality control programs and adherence to contract quality assurance requirements

Technical ability to implement standard practices for computer hardware design, operation, maintenance, upgrades and configuration control

Effectiveness of overall contract management (including ability to effectively lead, manage and control the program)

Contractor was reasonable and cooperative in dealing with your staff (including the ability to successfully resolve disagreements/disputes)

Timeliness/effectiveness of contract problem resolution without extensive customer guidance

Understanding the customer objectives and technical requirements

Successfully responded to emergency and/or surge situations

Quality/effectiveness of sub-contracted efforts

Contractor proposed alternative methods/processes that reduced cost, improved maintainability or other factors that benefited the customer

Contractor implemented responsive/flexible processes to improve quality and timeliness of support

Ability to hire/apply a qualified workforce to this effort

Ability to meet or exceed small business and small disadvantaged business goals set forth in the approved subcontracting plan

Ability to manage transition from prior contract / service provider

Please discuss each and every response for which you indicated Outstanding, Marginal or Unacceptable below:

NARRATIVE SUMMARY:

Reference’s Signature Date THANK YOU FOR YOUR PROMPT RESPONSE AND ASSISTANCE! Please return this completed questionnaire no later than October 27, 2010, 2:00 p.m. Eastern Time date to: ets2@gsa.gov Attn: Contracting Officer.

Attachment E-1

PAST PERFORMANCE QUESTIONNAIRE

WHEN FILLED IN THIS DOCUMENT IS SOURCE SELECTION SENSITIVE INFORMATION IAW FAR 3.104

SECTION 1:

Contract Identification A. Contractor:_______________________________________ B. Contract Number:__________________________________ C. Contract Type:____________________________________ D. Period of Performance:_____________________________ E. Initial contact cost: $_____________________________ F. Current/Final contract cost:_________________________

SECTION 2: CUSTOMER OR AGENCY IDENTIFICATION

A. Customer or Agency Name:____________________________________________ B. Geographical description of services under this contract, i.e. local, nationwide, worldwide:__________________________________________________________

SECTION 3: REFERENCE IDENTIFICATION

A. Reference’s name:_________________________________________________ B. Reference’s title:__________________________________________________ C. Reference’s phone/fax number:______________________________________ D. Reference’s e-mail address:____________________________________

SECTION 4: EVALUATION

The purpose of this evaluation is to understand your satisfaction with the Contractor in respect to the delivery of end-to-end travel management services and related programs. This includes, pre-trip authorization technology, online travel booking service, agent-assisted full service travel reservation service, ticket delivery and fulfillment, reservation quality control automation and processes, online voucher (expense report) processing, and account management services including travel management advice and recommendations.

Please indicate your satisfaction with the Contractor’s performance by placing an “X” in the appropriate block using the scale provided to the right of each question. This scale is defined as follows:

Travel-specific Program Past Performance (as applicable):

Automated pre-trip authorization

Online travel booking service and associated adoption rates

Agent-assisted full service travel reservation service

Ticket delivery and fulfillment

Reservation Quality control automation and processes

Account management services including travel management advice and recommendations

Contractor’s knowledge of best commercial travel management practices and emerging trends

Contractor’s knowledge of best government travel management practices and emerging trends

Usability of services offered

Travel and/or Related Program Past Performance (as applicable):

Technical quality & repeatable operations & maintenance

Technical quality of system testing and certification efforts

Technical adequacy/effectiveness of quality control programs and adherence to contract quality assurance requirements

Technical ability to implement standard practices for computer hardware design, operation, maintenance, upgrades and configuration control

Effectiveness of overall contract management (including ability to effectively lead, manage and control the program)

Contractor was reasonable and cooperative in dealing with your staff (including the ability to successfully resolve disagreements/disputes)

Timeliness/effectiveness of contract problem resolution without extensive customer guidance

Understanding the customer objectives and technical requirements

Successfully responded to emergency and/or surge situations

Quality/effectiveness of sub-contracted efforts

Contractor proposed alternative methods/processes that reduced cost, improved maintainability or other factors that benefited the customer

Contractor implemented responsive/flexible processes to improve quality and timeliness of support

Ability to hire/apply a qualified workforce to this effort

Ability to meet or exceed small business and small disadvantaged business goals set forth in the approved subcontracting plan

Ability to manage transition from prior contract / service provider

Please discuss each and every response for which you indicated Outstanding, Marginal or Unacceptable below:

NARRATIVE SUMMARY:

Reference’s Signature Date THANK YOU FOR YOUR PROMPT RESPONSE AND ASSISTANCE! Please return this completed questionnaire no later than November 15, 2010, 2:00 p.m. Eastern Time date to: ets2@gsa.gov Attn: Contracting Officer.

16. All other terms and conditions remain unchanged.