Industry_Day_Brief_Final.pdf

The Bureau of Diplomatic Security is responsible for providing a safe and secure environment for the conduct of U.S. foreign policy. Since its inception in 1916, DS has evolved and developed new capabilities to meet the changing needs of the Department. Currently numbering over 275 overseas posts and 125 domestic offices, every diplomatic mission in the world operates under a security program designed and maintained by DS.

The current international environment presents significant challenges for the conduct of U.S. diplomacy abroad. Increasingly, the U.S. Department of State (DOS) finds itself not only taking on missions in hostile countries with combat zones supported by the military, but also in failed states where terrorism is an ever-present fact of life. As the combat mission subsides, DOS remains engaged in country stabilization, economic assistance, advice on establishment of functional governments, and other support missions as directed.

In 1998, two nearly simultaneous attacks occurred at the U.S. Embassies in Nairobi, Kenya, and Dar Es Salaam, Tanzania. The attacks, attributed to local members of the al-Qaida network, brought Osama bin Laden to international attention for the first time. More than 300 people were killed and an estimated 5,000 injured, most of whom were Africans. These bombings were the most deadly against any American diplomatic facility.

In the aftermath of the bombings, the entire physical security program at the Department of State was reviewed. Many of our diplomatic facilities had been upgraded over the years, but in light of this new terrorist threat, they were deemed vulnerable.

Since the bombings, DS has worked with the Bureau of Overseas Buildings Operations (OBO) to develop new building designs that afford greater security. DS has also implemented a tiered defense strategy to prevent access by intruders, either on foot or in vehicles. By combining physical barriers with personnel such as guards and roving patrols, as well as technology—cameras, alarms, and other unseen protections—we can achieve maximum protection of our embassy compounds.

Today, many missions are located in increasingly dangerous and challenging security environments.

Accomplishing diplomatic engagement and operational activities in some of the world’s most dangerous places requires extraordinary resources and measures.

The Countermeasure mission is to protect U.S. personnel, facilities, and information, in the United States and abroad, through physical, technical, and information system security countermeasures. We strive to remain on the cutting edge of the latest developments in physical and technical security countermeasures so as to protect against a wide range of security threats.

DS/C is committed to innovation, building on the success of initiatives such as the Streetscape Vehicular Anti-Ram and Landscape Vehicular Anti-Ram programs. These barriers answered an industry-wide call to merge perimeter security with the environment. DS designed and tested anti-ram terrain features, boulders, lampposts, bus shelters, and benches. Other development initiatives and successful testing includes the DS non-proprietary Modular Guard Tower System and the Hardened Alternative Trailer System (HATS) as well as multi-year cooperative agreements to research blast mitigation and perimeter protection/vehicle anti-ram techniques.

With the Global Security Engineering and Supply Chain (GSESC) contract, DS is seeking a strategic industry partner with the expertise, agility and global reach to support the Countermeasures mission worldwide.

Key capabilities must include:

Dynamic response capability Over the horizon proactivity

The Office of Security Technology (ST) supports the DS mission through the application and use of technical security countermeasures.

Following the commissioning of a DOS facility, the security technology and its infrastructure become ST’s responsibility to operate and maintain.

ST fields systems and manages programs that:

• Protect facilities from physical attack including surveillance systems using closed-circuit television, digital video recorders, and perimeter alarms.

• Control or deny access such as vehicle barricades, forced-entry-resistant doors, and strategically-placed tear gas canisters can be remotely operated to protect our facilities from unauthorized intruders.

• Screen visitors including metal and explosive detectors.

• Warn personnel through public address and duck-and-cover systems that direct employees to quickly move to a safe-haven location within the embassy.

One such program is the security management system, SMSe, a sophisticated PC-based and software-driven monitoring and communications system. Once installed at a post, we can integrate that post’s technical security countermeasures and monitor security and video data in real time.

A vital component of all of this technology is the facility infrastructure that supports such systems: the conduit and cable that connects devices, the wiring interface cabinets, and systems that supply robust backup power in emergencies.

Security Technology also provides a range of protective technologies such as:

• Counter Remote Control Improvised Explosive Device (RCIED) Electronic Warfare

(CREW) systems

• Secure line of sight and over the horizon communications systems

• Vehicle mounted camera and acoustic deterrent systems

• Systems that provided situational awareness of the location and status of assigned personnel

In addition, ST engineers and technicians protect DOS information by installing and maintaining secure enclosures within our embassies and consulates that are impenetrable to electronic and other technical surveillance.

To maintain its systems in a state of readiness and to keep pace with technological advances, ST systematically assesses existing technical security systems and plans for new technical security systems and technologies.

For example, ST performs an average of 60 large-scale technical security upgrades (TSUs) a year. TSUs renovate technical security systems and their supporting infrastructure to ensure post and remote command centers stay well-equipped to detect and counter modern threats.

Additionally, over time changes in the types of threats require ST to deploy additional categories of technical security systems and to begin implementing TSUs that include enhanced technical security systems and infrastructure such as:

• High Definition Video Systems

• Advanced Uninterruptible Power Supplies

• Acoustic Deterrent Systems

• State-of-the-Art Command Centers (Post 1/TOC/SSC)

To support these technical security programs, ST provides a contractor-operated cradle-to-grave supply chain management (SCM) program to distribute products and services to customers in different components within DOS and to other U.S Government Agencies associated with DOS efforts.

More and more is being asked of ST’s supply chain operation. To respond to these expanding requirements, we have engaged with industry supply chain and logistics experts to gain a greater understanding of the supply chain industry’s operations and performance standards. With this new contract, we expect to expand on the effectiveness and efficiency of our current operation by adopting and adapting commercial practices, to the greatest extent possible.

Simply put, wherever possible, we want to leverage the techniques, methods, distribution channels, analytics, and management processes that the commercial supply chain industrial-base has already developed to protect DOS personnel, facilities and information within the United States and abroad. At a high level, this new contract must provide:

• Security engineering to address current and projected gaps in security posture and develop reliable, high impact solutions that can be cost-effectively implemented and sustained;

• Transparent, data-driven, cradle-to-grave supply chain management services that optimize the flow of products, services and information to improve performance and reduce costs; and,

• The flexibility and global reach to rapidly support the Countermeasure response to evolving world events.

The Facility Security Engineering Division is responsible for implementing technical security both domestically and overseas.

In addition to the flow of goods and services, two integral parts of our supply chain lifecycle are the development of new security solutions and the technical support necessary for Department personnel to field and sustain the approved solutions.

ST follows a disciplined engineering approach to identify and prevent gaps in our security countermeasure capabilities. Specialized subject matter expertise continually assess emerging market technologies and identify potential gaps in our security capabilities. Once gaps are identified, cost-effective, sustainable solutions are developed that can be smoothly integrated, sourced and distributed by the DS SCM program. Customer and stakeholder requirements are gathered, analyzed and refined; solution performance and sustainability is demonstrated in lab and field settings.

Our countermeasure solutions cover a wide variety of technologies. Some recent examples include:

• High definition, digital video system that can be remotely viewed and managed

• Break down poles for easier access to cameras

• Electronic key systems

• Acoustic deterrents

• Blast-proof locking mechanisms

• Intrusion detection technologies

• Scalable, modular uninterruptible power supplies

• Low-light and long-range viewing solutions

And the list goes on……

Once a solution is ready to field, technical documentation and Tier 3 technical support is provided and maintained to enable DS technical personnel to effectively and independently install, troubleshoot, repair, and maintain it in the field.

For example, Deployment Documentation Packages (DDP) provide original equipment manufacturer (OEM) guidance tailored to meet specific DOS applications:

• step-by-step pre-installation/survey information;

• product installation instructions;

• post-installation testing procedures;

• operational guidance, system integration instructions and maintenance (to include preventative maintenance) instructions

• Computer Aided Design (CAD) drawings in sufficient detail to define system composition, multiple system configurations, connectivity, and integration.

SME or Tier 3 support is provided to track and respond to specific customer support requests.

The SCM Program is customer mission driven. We provide support for a number of DOS organizations. For example,

• For STO we provide supply and logistics for technical security system repair, maintenance, and small-scale installation projects for overseas facilities.

• For FSB, we provide supply and logistics for X-Ray, explosive detection, and other designated critical equipment programs both domestically and overseas.

We also provide project staging and storage services. For example:

• For DME we provide:

• supply, logistics, and project staging and storage for technical security installations and upgrades at domestic facilities.

• stock and operate a resupply facility supporting its National Capital Region repair and maintenance activities.

• For PME , we provide supply, logistics, and project staging and storage for medium- and large-scale technical security upgrades at U.S. missions around the world.

For customers like SSI, we provide office space and specialized vehicle configuration facilities in addition to supply, logistics, and storage services.

• For DEAV, we provide Supply and logistics in support of both its Defensive Equipment and Armored

Vehicles programs.

• For OBO we provide Supply and logistics for equipment and materials used to resolve vulnerabilities or deficiencies brought to light in Engineering Security Services Reports.

Others: Within the Bureau INL, CA. Outside DOS: USAID, FBI, DEA, DOD, etc.

In addition to all solutions you’ve seen so far, our customers buy just about everything that supports the countermeasure mission:

• Razars

• Razor wire

• Security technology such as X-ray machines Itemizers

• Physical security such as T-Walls, FEBR glass, barriers, guard towers

• Bobcats

• Specialized software and servers

• Weapons and ammo

• Construction materials like foil-backed drywall, Screws, and nuts, and conduit

• Power plants and generators

• Telecommunications and electronic countermeasures

• Personnel protective equipment like gas mask, vest, helmets, steel-toed boots

In addition, we are often called upon to provide logistics and shipping for equipment and materials that are not purchased under this contract but are required to support the countermeasure mission. Examples include TSCM equipment, SecState podiums, and other government-owned, contractor managed equipment.

A contingency operation is defined as a Department directed reaction to a new or evolving threat, natural disaster, requirement for humanitarian assistance, or other emergency operations requiring a Department response.

For example, contingency operations were mounted after both the attack on the Benghazi consulate and the 9/11 protests held at American overseas locations in the Middle East and North Africa regions. Rapid response was required to supply much needed security equipment to fortify overseas locations:

• Many unique items were rapidly sourced and procured for deployment to the protest locations, including protective gear, perimeter protection, and other life-saving equipment.

• 3 different urgent support flights transported materials to several critical and heavily disrupted posts.

• In one case, contractor and government personnel worked together in the wee hours of the morning to ensure that the needed equipment and materials were accounted for and safely loaded into an AN-124 for urgent transport.

While this type of response is not typical, there are times when we all have to drop everything to ensure the success of the countermeasure mission.

In addition to our support for Contingency Operations, special projects occasionally arise that require special Subject Matter Expertise and/or Project Management services to respond to challenges outside the normal scope of daily operations or technical security upgrades.

This is a representative sample of the special projects that we have been asked to support over the last few years. Projects like these require a response that goes beyond supply and logistics to ensure that the required solution is designed and implemented appropriately to meet the identified mission objective.

Coordination is the key to the successful integration of all of the services necessary to support the countermeasure mission.

For example,

• PME and its installation contractor cannot perform an overseas TSU without the required equipment and materials. Containers must be packed and secure shipments planned, scheduled, and approved in accordance with project milestones. Missing or damaged parts must be expedited to arrive when the installation team is in place.

• PT and its contractor require contractor-provided and outfitted facilities to perform its vehicle integration services.

The current contract requires an Associate Contractor Agreement or ACA to be executed which applies to any portion of work requiring joint participation in the accomplishment of the Government's mission. The agreement includes the basis for sharing information, data, technical knowledge, expertise, and/or other resources.

The idea is to provide a sound foundation for the cooperation and coordination necessary to meet the customer’s requirements in a way that minimizes disruption and finger-pointing.

The Field Support Branch (FSB) provides comprehensive supply chain management for the Office of Security Technology and other bureau and Department entities.

• Manages the lifecycle and support of major technical and capital equipment systems

• Procurement and shipment of Technical Security Equipment

• Repair Management Center

• FSB manages the Security Technology Assistance Center (STAC)

Computerized Maintenance Management System (CMMS) is ST’s enterprise asset, supply chain, and work management system. CMMS is based on IBM's Enterprise Asset Management System, Maximo, and is modified to meet current DS supply chain, asset and work management requirements.

DS customers place orders for a broad range of security-related products and services by generating a Purchase Request (PR) using the CMMS Purchase Request Module.

Customers either select from the CMMS Item Master List (the Catalog) of standard, pre-priced items or, if what they need is not in the Catalog, they request a price quotation (Need Quote or NQ) for other items and services.

The PR Module has pre-established workflows established for the appropriate approval process. Upon generation of the PR in CMMS, the Contractor provides a quote for the product(s) requested and the PR is routed for final approval. Once final approval is obtained, the PR is closed and a purchase order (PO) is generated for fulfillment.

Customer orders are fulfilled using one of three sourcing strategies :

• Just under 12% are fulfilled using Government Owned, Contractor Managed equipment such as items repaired by the Repair and Maintenance Center, items purchased under other contracts, or items stored to support contingency operations.

• Almost 68% are fulfilled using standard, pre-priced items in the Catalog. The Catalog currently contains over 6200 items ranging from a rubber grommet costing less than a quarter to sophisticated technical security equipment like X-Ray machines which typically cost around $50,000 and the long range thermal cameras which can cost more than $100,000.

• “Need Quote” or NQ items are products and services that are not used as frequently, specialty items, or new or miscellaneous items that are needed to support the countermeasure mission and its customers. Examples of NQ items are vehicle barriers, the latest technology security equipment for evaluation purposes, component parts for repair, and miscellaneous construction materials and services. While NQ orders reflect only about 20% of orders, they account for over 57% of the value.

Just to give you an idea of the size of the operation, this slide presents the number of catalog and NQ units ordered during the last 4 years.

The current SCM program operates from contractor-provided facilities totaling 169k

sq. ft.

Warehouse and facility requirements include:

• A Consolidated Receiving Point

• Office and lab space for various programs under the Countermeasures Directorate

• Government Owned, Contractor Managed storage

• Contingency operation equipment

• Protective Technology vehicle installation space

• Staging for TSU project materials and shipping preparation

• A Repair and maintenance center for selected security equipment such as itemizers and other equipment that is considered economically feasible to repair.

• Covered and uncovered outdoor storage

• An outdoor CRP

Contractor operated facilities also include the Government’s consolidated warehouse which provides secure storage for sensitive and classified equipment and repair and maintenance for TSCM equipment.

Shipments include commercial air freight shipments, commercial container shipments, unclassified and classified diplomatic pouch, and secure container shipments. The shipping mode needs to be appropriate for the customer’s requirements. For example,

• Pouch shipments must be packaged, handled, coordinated, and accepted in accordance with specific requirement specified in FAH…

• HAZMAT materials must be handled and shipped in accordance with Federal Hazardous

Material regulations.

• Project-based orders like overseas TSUs require secure containers, Transit Security-approved shipping plans, and significant customer coordination to minimize installation time and disruption at Post. Containers must be loaded and shipped IAW the customer’s approved project plan and in full coordination with other ACA contractors and programs.

“Door-to-door delivery” sometimes requires unusual measures such as hiring a crane in the local economy to get a container over the wall. It also means coordinating customs documentation, clearance processes and any other administrative processes with the host country to get shipments through customs.

As you can see, while we employ a number of shipping methods, Diplomatic Pouch is currently the method selected by most of our customers.

At a high level, this wraps up the operational aspects of the sourcing, fulfillment, and transportation services required to satisfy typical customer requirements.

By volume, the primary customers of the SCM Program are the overseas posts. The Regional Security Officer (RSO) is the principle security attaché and senior law enforcement representative at a U.S. Embassy. Working under the dual supervision of the Chief of Mission and U.S. Diplomatic Security, the RSO ensures that all mandated security programs are carried out.

The post facilities themselves are often architectural works of art and require special care when installing security infrastructure and equipment. The facilities also serve as working offices and living quarters so they are in daily use, which requires special coordination to minimize disruption.

Post Security employs a multi-tiered approach using cyber, physical, and technical security solutions to protect personnel and property at Post.

• The first layer of defense is the outside perimeter. A breach of the outside perimeter gives us time to detect, delay, and respond to an intrusion.

• Vehicle and pedestrian access through the outside perimeter is controlled at compound access control points. These areas serve as security command posts for the perimeter of the compound.

• Uniformed guards, usually hired from the host country, screen incoming vehicles and visitors.

• The next line of defense is a clear zone, a physical setback from the perimeter to the buildings in the compound. This clear zone is monitored by roving patrols, alarms, and cameras so any intrusion can be quickly detected.

• Protection for building exteriors has been improved for doors, windows, and building façade systems. Research-developed performance specifications provide protection against blast and forced entry or physical attack.

• Passage through the building perimeter is often controlled at public access points. Such locations include protected booths staffed by Marine Security Guards or locally hired guards. Technical protective systems include state-of-the-art metal detectors, alarms, X-rays, and cameras.

The overseas posts are supported by the Security Technology Operations Division (STO). STO operates worldwide through regionally organized engineering facilities.

Locations – we have 94 offices world wide

Personnel – ST currently deploys 294 Engineers, Technical Specialists, and US Navy Seabees. We also retain 118 locally-hired Regional Security Technicians and 55 locally-hired Administrative Assistants.

Office Structure - Our overseas offices are configured as Engineering Service Centers (ESC), Engineering Service Offices (ESO), Technical Security Offices (TSO).

Service Regions - Each office serves a geographic region with multiple constituent locations.

Service Delivery - ST personnel visit the constituent locations on a periodic (quarterly), preventive, or reactive basis.

Number of Assets – We manage 55,000 major equipment items and a similar amount in non-asset hardware.

Number of Foreign Affairs Agency personnel served – more than 30,000.

Overseas Inventory Value - $422M (2016)

The SCM Program supports Field Operations by providing supply and logistics for technical security system repair, maintenance, and small-scale installation projects.

SCM also provides the supply, logistics, and project staging and storage for medium-and large-scale technical security upgrades at U.S. missions around the world. TSUs require secure containers, Transit Security-approved shipping plans, and significant customer coordination to minimize installation time and disruption at Post.

Technical Security Upgrades are designed to provide Post with an up-to-date Security Upgrade to assist or enhance Post’s security posture.

SCM supports these upgrades by providing “store to door” service of equipment and tools necessary to complete the TSU at Post, configured in such a way that the security engineers came commence work immediately upon arrival.

Post is usually faced with unique logistical challenges such as:

Coordinating with SCM to get containers into the country and the compound Some compounds require cranes to get them over the wall. In some places, containers are not allowed to stay on the ground more then a day. Some projects require “phased shipments” to get all the materials in for a project.

In addition to the coordination challenges inherent in a TSU operation, Post conditions pose a number of challenges. Logistics scenarios include:

An engineering officer in Mexico needs to return an explosives detection machine to the Explosives Detection Branch in Washington DC. It cannot be shipped by unclassified pouch due to the radioactive source in the machine. Commercial shippers in Mexico will not accept it either. The engineering officer will ultimately drive it across the border into Texas and ship it via Fed-Ex.

A Technical Security Upgrade project is concluding at an overseas location. The project manager would like to dispose of remaining materials (housed in a shipping container) with the Engineering Service s Office. The office is reluctant to accept the materials without an accurate inventory. Without an on-hand technical solution, the project manager will be compelled to count hundreds of items manually or ship the container to another location.

A Technical Security Office needs a spare part urgently. Using ST’s enterprise software, they locate a quantity of the needed part at an Engineering Services office in their region.

When they contact the office, they find out that the part is not actually in stock. The reconciled balances are not accurate because the office’s logistician position is vacant and the office now only does periodic physical counts.