Att_30_-_Service_Level_Agreement_Template.docx

DOCX document 19 KB Posted Dec 20, 2017

Attached to: Global Security Engineering & Supply Chain
Solicitation number: SAQMMA17R0168
Issued by: Department of State Office of Acquisition Management

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Att 30 - Service Level Agreement Template

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File	Type	Posted
SAQMMA17R0168_Amendment_0002.pdf	PDF	Jan 16, 2018
Att_31_-_Evaluation_factors...0002.docx	DOCX document	Jan 16, 2018
Att_28_-_Addl_instructions_conditions...0001.docx	DOCX document	Jan 12, 2018
Questions_and_Answers_--_SAQMMA17R0168.docx	DOCX document	Jan 12, 2018
Att_40_-_Summary_of_Prof_Emp_Benefits.docx	DOCX document	Jan 12, 2018
SAQMMA17R0168_Amendment_0001.pdf	PDF	Jan 12, 2018
Att_08_-_Catalog_items_0001.xlsx	XLSX spreadsheet	Jan 12, 2018
Att_32_-_Projected_Annual_Catalog_Qty_0001.xlsx	XLSX spreadsheet	Jan 12, 2018
Att_31_-_Evaluation_factors...0001.docx	DOCX document	Jan 12, 2018
Att_22_-_Secure_Key_Systems_SOP.pdf	PDF	Dec 20, 2017
Att_07_-_HOV_By_Fullfillment.pdf	PDF	Dec 20, 2017
Att_28_-_Addl_Instructions,_Conditions,_Notices.pdf	PDF	Dec 20, 2017
Att_24_-_Lock_and_Core_SOP.pdf	PDF	Dec 20, 2017
Att_32_-_Projected_Annual_Catalog_Order_Quantities.xlsx	XLSX spreadsheet	Dec 20, 2017
Att_02_-_Bidders_DD_Form_254_with_supplements.pdf	PDF	Dec 20, 2017
Att_36_-_Equipment_List_for_Scenario_3.pdf	PDF	Dec 20, 2017
Att_08_-_Catalog_items.xlsx	XLSX spreadsheet	Dec 20, 2017
Att_14_-_Current_SCM_Facilities.pdf	PDF	Dec 20, 2017
Att_10_-_OY3_PRs.xlsx	XLSX spreadsheet	Dec 20, 2017
Att_06_-_PR_Approval_Process.pdf	PDF	Dec 20, 2017
Att_13_-_PRs_by_Shipping_Method.xlsx	XLSX spreadsheet	Dec 20, 2017
Att_15_-_CRP_Security_Procedures.pdf	PDF	Dec 20, 2017
Att_18_-_Repairable_Items.xlsx	XLSX spreadsheet	Dec 20, 2017
Att_33_-_Scenario_1,_Field_Support.pdf	PDF	Dec 20, 2017
Att_21_-_STEP.pdf	PDF	Dec 20, 2017
Att_05_-_TDB_Projected_FY18_Projects.pdf	PDF	Dec 20, 2017
Att_03_-_ST_Organization.pdf	PDF	Dec 20, 2017
Att_01_-_Performance_Work_Statement_2017-12-19.pdf	PDF	Dec 20, 2017
Att_23_-_GSA_Container_SOP.pdf	PDF	Dec 20, 2017
Att_11_-_OY4_PRs.xlsx	XLSX spreadsheet	Dec 20, 2017
Att_20_-_ACA_CCR_Facilities.pdf	PDF	Dec 20, 2017
Att_25_-_RMC_Workload.pdf	PDF	Dec 20, 2017
Att_35_-_Scenario_3,_Rapid_Response.pdf	PDF	Dec 20, 2017
Att_12_-_Physical_Addresses.xlsx	XLSX spreadsheet	Dec 20, 2017
Att_34_-_Scenario_2,_Security_Engineering.pdf	PDF	Dec 20, 2017
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Att_31_-__Evaluation_factors_for_award.pdf	PDF	Dec 20, 2017
Request_for_Proposals_SAQMMA17R0168.pdf	PDF	Dec 20, 2017
Att_04_-_Historical_Order_Volume.pdf	PDF	Dec 20, 2017
Att_27_-_Acctng_and_Approp_Data.pdf	PDF	Dec 20, 2017
Att_19_-_ACA_Facilities.pdf	PDF	Dec 20, 2017
Att_37_-_Scenario_4,_La_Paz_TSU.pdf	PDF	Dec 20, 2017
Att_29_-_Past_Performance_Customer_Satisfaction_Survey.docx	DOCX document	Dec 20, 2017
Att_26_-_Consolidated_Warehouse.pdf	PDF	Dec 20, 2017
Att_39_-_La_Paz_Post_Information_for_Scenario_4.pdf	PDF	Dec 20, 2017
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Industry_Day_Brief_Final.pdf	PDF	Apr 4, 2017
IndustryDaySignInSheet.docx	DOCX document	Mar 31, 2017

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DOS Request for Proposals No. SAQMMA17R0168, Attachment 30

SERVICE LEVEL AGREEMENT TEMPLATE

Desired Outcome

Performance

Incentive

Inspection

Objective

Standard

Tolerance/

Acceptable Quality Level (AQL)

Who

Data Source

Calculation

How Often Collected

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