Tab e of Contents

State of Nebraska Proposal to Manage & Administer the Nebraska Online Information Portal Solicitation # 122777 O5

Tyler Nebraska [ i ]

Table of Contents Transmittal Letter.......................................................................................................................................... ii List of Proprietary Information..................................................................................................................... iii

1. Corporate Overview

a. Bidder Identification and Information

b. Financial Statements

Financial Statements Banking Reference Judgments, Pending or Expected Litigation

c. Change of Ownership

d. Office Location

e. Relationship with the State

f. Bidder's Employee Relations to State

g. Contract Performance

h. Summary of Bidder's Corporate Experience

i. Personnel Management Approach

j. Subcontractors

2. Technical Response Form A.1 Requirements Traceability Matrix

1135 M St., Suite 220, Lincoln, NE 68508 402-471-7810 www.tylertech.com

Page ii

Transmittal Letter October 23rd, 2025

State of Nebraska State Purchasing Bureau 1526 K Street, Suite 130 Lincoln, NE 68508

Subject: Proposal to Manage & Administer the Nebraska Online Information Portal, Solicitation # 122777 O5

Ms. Rowlands, Nebraska Interactive, LLC dba Tyler Nebraska respectfully submits for consideration this response to the State of Nebraska, State Purchasing Bureau, RFP # 112777 O5, to contract for the infrastructure and services needed to implement, operate, and expand the online information portal. As the state’s original and current e-government provider, we feel strongly that our 30+ years of operating successfully in the state of Nebraska speaks volumes to the tremendous value we provide to Agencies and Citizens across our great state. We look forward to discussing our proposal to continue this partnership with you.

Digital Government is Tyler Technologies’ only business and we are proud to focus on delivering cutting edge, innovative solutions that give citizens a simple and easy-to-navigate government journey. At the same time, we offer agencies intuitive and efficient systems to enable them to better serve their mission.

Since 1995, it has been our privilege to partner with the state to envision and deliver award winning solutions focused on making government interactions excellent. We feel our local presence combined with the depth of more than 7,500 world-wide employes throughout Tyler positions us to best serve the unique and diverse needs of Nebraska state agencies.

The capabilities we bring today are the direct result of Tyler Technologies’ acquisition of NIC in 2021—a partnership that combines deep government expertise with innovative, purpose-built technology. Tyler Technologies remains committed to delivering connected communities through solutions designed exclusively for government. With a nationwide footprint spanning cities, counties, federal, tribal, and state governments, Tyler’s scale and experience have created new opportunities for Nebraska. Over the past contract cycle, this integration has unlocked measurable value across agencies by providing access to more than 120 full-stack SaaS solutions purpose-built for the public sector. Through Tyler Nebraska, agencies can now leverage proven, secure, and modern platforms to connect systems, streamline services, and deliver sustainable value for years to come.

Sincerely, Tanner Hughes General Manager Nebraska Interactive, LLC dba Tyler Nebraska

Page iii

List of Proprietary Information Nebraska Interactive respectfully submits the following sections of its RFP response as proprietary for the following reasons:

Tyler Nebraska’s audited financial statements, due to the exception from public disclosure permitted by Neb. Rev. Stat. §84-712.05(3).

If the state has any additional questions concerning Tyler Nebraska categorization of the above information as proprietary, Tyler Nebraska would be pleased to discuss further.

1. Co po ate Ove view

Proposal to Manage & Administer the Nebraska Online Information Portal Solicitation # 122777 O5

Tyler Nebraska [ 8 ] and premium services in addition to services provided at no cost to the customer or agency. In 2024, Tyler securely processed 8.2 million transactions totaling $3.9 billion for the State.

In addition to comprehensive payment services, Tyler contracts with Arkansas to deliver the following program areas:

Program Management (e.g., governance across the portal environment) Enterprise Web Content Management Web Technology Integration and Support Infrastructure Technology and Services Background Security for State Data: Credit Card and Personally Identifiable Information Web Design and Marketing Quality Assurance and Testing Application Management Payment Processing Project Management and Business Analysis

Proposal to Manage & Administer the Nebraska Online Information Portal Solicitation # 122777 O5

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Resumes Tanner Hughes General Manager Senior level IT and Operations professional with over 20 years of experience as a people leader with a tremendously diverse and hands-on technical background.

Proven record of driving diverse and highly complex projects, increasing productivity and efficiency, delivering superior results, and reducing expenses.

Hands on experience with a wide variety of technologies. Exceptional capacity to anticipate needs, manage change, identify new opportunities, and continually improve upon current practices.

Recent Experience Tyler | General Manager (Nebraska) | 2023 - Present

Senior-most executive leader for Tyler Nebraska, 100% dedicated to the State.

Provides operational authority for marketing, technology, creative services, project and product management, and administration for Tyler Nebraska.

Responsible for creating and maintaining the culture of the organization to foster transparency, cooperation, and collaboration with the State.

Assists in development and ensures compliance with Nebraska and Tyler policies and standards.

Leads and develops strategic planning for Tyler Nebraska and the Nebraska.gov portal.

Acts as a liaison between Tyler, the State, and State of Nebraska agencies.

Ensures profitability of Tyler Nebraska to sustain the Nebraska.gov portal.

Oversees the effective completion of projects within schedule and budget.

Coordinates with the assigned State staff.

Identifies issues and oversee resolution.

Oversees contract compliance.

Coordinates and manages all necessary reporting to the State.

Tyler | Director of Technology (Oklahoma) | 2022 - 2023 Architected IT infrastructure and systems that aligned with the State’s eGovernment services vision.

Developed and implemented policies and procedures in accordance with Tyler and state standards.

Led the design, coding, and testing of software systems for the digital government services program.

Managed the deployment, monitoring, maintenance, upgrade, and support of all IT systems including hardware and software.

Approved and oversaw products and product portfolio, while ensuring that the program’s roadmap tightly aligned with the State’s objectives.

Managed Tyler Nebraska technical team in development and support of the State’s digital government program.

Oklahoma Office of Management & Enterprise Services (OMES) | Chief Technology Officer, Oklahoma Department of Public Safety | 2021 - 2022

Set technical vision and roadmap for DPS.

Single point of escalation for all IT related items at DPS, including IT strategy, budget, resources, and issue resolution.

Kept up to date on current OMES offerings to connect agency with viable IT solutions.

Proposal to Manage & Administer the Nebraska Online Information Portal Solicitation # 122777 O5

Tyler Nebraska [ 16 ]

Managed and monitored development and deployment of technology services.

Monitored KPIs and metrics affecting agency and proactively engaged technical team as needed to meet goals or address issues.

Managed IT budget in conjunction with assigned agency and OMES leadership.

Worked with OMES security to reduce risk of breach and protect sensitive digital information.

Continuously integrated stakeholders to improve technology services.

Implemented business continuity and disaster recovery plan.

Supervised, coached, and mentored team members.

OMES | Chief Technology Officer, Department of Corrections | 2020 - 2021 Set technical vision and roadmap for the Oklahoma Department of Corrections (DoC) Single point of escalation for all IT related items at DoC, including IT strategy, budget, resources, and issue resolution.

Kept up to date on current OMES offerings to connect agency with viable IT solutions.

Managed and monitored development and deployment of technology services.

Monitored KPIs and metrics affecting agency and proactively engaged technical team as needed to meet goals or address issues.

Managed IT budget in conjunction with assigned agency and OMES leadership.

Worked with OMES security to reduce risk of breach and protect sensitive digital information.

Continuously integrated stakeholders to improve technology services.

Implemented business continuity and disaster recovery plan.

Supervised, coached, and mentored team members.

OMES | Enterprise Architect | 2019 - 2021 Planned and implemented new, un-pioneered technologies with a focus on sustainability, leveraging best practice standards, and being fiscally responsible, all while ensuring minimal operational disruptions and maximizing value.

Maintained our approved software and hardware lists by collaborating with teams across the organization to ensure approvals were made based on architecture and security standards.

Led the reverse engineering of legacy implementations throughout the enterprise, and provided architecturally sound to-be frameworks, while generating buy-in from executive and technical teams before implementation.

OMES | IT Strategist, Department of Health | 2017 - 2019 Served as the CIO for the Department of Health Responsible for operations, enhancements, and projects, accomplished by leading Network, Cabling, Server, PC, Development, Database Administrators, Project Management, Security, Mainframe teams across the state servicing 2000 employees, 4000 Computers, and 119 sites around the State of Oklahoma

Led design projects that met the business needs of DoH, including Medical Marijuana Licensing Portal in 40 days, Vital Records System Rebuild, and Custom Health Information Exchange.

OMES | IT Strategist, Department of Corrections | 2016-2017 Set technical vision and roadmap for the Oklahoma Department of Corrections (DoC) Single point of escalation for all IT related items at DoC, including IT strategy, budget, resources, and issue resolution.

Kept up to date on current OMES offerings to connect agency with viable IT solutions.

Proposal to Manage & Administer the Nebraska Online Information Portal Solicitation # 122777 O5

Tyler Nebraska [ 17 ]

Managed and monitored development and deployment of technology services.

Monitored KPIs and metrics affecting agency and proactively engaged technical team as needed to meet goals or address issues.

Managed IT budget in conjunction with assigned agency and OMES leadership.

Worked with OMES security to reduce risk of breach and protect sensitive digital information.

Continuously integrated stakeholders to improve technology services.

Implemented business continuity and disaster recovery plan.

Supervised, coached, and mentored team members.

OMES | IT Operations Manager | 2016 Managed a Network, PC and Server team through the daily operations, project tasks, enhancements and outages.

Provided areas of improvement and technical guidance to the IT Strategist.

Provided consistent communication to customers about outages and upcoming maintenance impacts.

Provided enhancements to systems to better the IT Operations. Enhancements provided included

Implementation and Standardization of Monitoring Solutions and Infrastructure Upgrade Analysis.

OMES | System Engineer | 2013 - 2016 Designed and architected systems to best fit the business needs of the customers and align into industry standards for enterprise systems management.

Functioned in numerous roles, including project manager, systems engineer, and other duties as assigned.

Education & Training B.S., Organizational Leadership, University of Central Oklahoma A.S., Network Technology, Oklahoma City Community College Lean Six Sigma Green Belt Certification, State of Oklahoma

Tanner Hughes References

Tab Pierce 200 NE 21st Street Oklahoma City, OK 73105 405-439-3026 Tab.pierce@omes.ok.gov

Bob Sanders 425 W. Capitol Ave., Suite 1620, Little Rock, AR 72201 501-960-8510 bob.sanders@tylertech.com

Duane Smith 18148 County Road 1560, Ada, OK 74820

(580) 421-4641 c.duane.smith@outlook.com

Proposal to Manage & Administer the Nebraska Online Information Portal Solicitation # 122777 O5

Tyler Nebraska [ 18 ]

Jay Sloan Director of Marketing & Operations Dedicated leader and respected professional committed to continuous growth, integrity, and excellence. Skilled at fostering collaboration, driving results, and creating positive outcomes for both teams and organizations while upholding the highest standards of ethics and hard work.

Recent Experience Tyler | Director of Operations & Marketing (Tyler Nebraska) | 2021 - Present

Oversee the operations of a fast-paced, innovative technology firm, supporting several state and local governmental entities.

Support and enable multiple development and support teams as they complete enhancements and new software projects.

Maintain relationships with executive-level personnel and key technical staff from partner agencies.

Foster an organizational culture that values our teammates, encourages innovation and rewards hard work.

Collaborate with our state contract holder to meet contractual and project requirements.

Develop and implement a portal-wide strategy that creates growth and achieves the software objectives of our partners.

Merchants Metals | Regional Operations Manager | 2018 - 2021 Manage the operations of 10 distribution facilities within the central United States. Including process improvement, logistics, sales strategy, H.R. etc.

Collaborate with branch managers and branch associates to build sustained success through process development and implementation.

Create and administer financial reports used to set strategy, forecasting and inventory decisions.

Merchants Metals | Branch Manager | 2015 - 2018 Develop and implement strategy and vision across all facets of the facility.

Control profit and loss responsibilities for sales in excess of 8 million dollars annually. Manage expenses, personnel decisions, safety and more.

Maintain key customer relationships. Prospect and discover new opportunities and grow sales with current customer base.

Raised revenue and profitability in 2015, 2016 and 2017 while positioning the facility as a top 5 branch in 2015 and 2016.

Education & Training Bachelor of Arts – Advertising & Public Relations, Marketing Management Minor. University of Nebraska- Kearney, May 2013

Proposal to Manage & Administer the Nebraska Online Information Portal Solicitation # 122777 O5

Tyler Nebraska [ 19 ]

Jay Sloan References

Micah Chaffee 301 Centennial Mall S, Lincoln, NE 68508

(402) 471-2814 micah.chaffee@nebraska.gov

Josh Eickmeier 301 Centennial Mall S, Lincoln, NE 68508

(402) 471-2148 josh.eickmeier@nebraska.gov

Collin Lilley 4929 Langley Road, Hoston, TX 77093

(713) 306-2496 clilley@fencingsupplygroup.com

Proposal to Manage & Administer the Nebraska Online Information Portal Solicitation # 122777 O5

Tyler Nebraska [ 20 ]

Jason O’Flaherty Director of Development Technology leader with over 16 years of experience in IT and more than a decade in leadership. Proven record of directing high-performing teams, delivering enterprise applications, and improving efficiency, security, and compliance across complex environments. Skilled at guiding projects from strategy through deployment, fostering collaboration with stakeholders, and aligning technology initiatives with business goals. Recognized for mentoring talent, driving innovation, and building resilient teams that execute reliably in mission-critical settings.

Recent Experience Tyler | Director of Development (Tyler Nebraska) | 2025 - Present

Provide technical leadership across application development, infrastructure, and security Direct daily operations, engineering assignments, and long-term IT strategy to align with business goals Lead development, deployment, and maintenance of applications, systems, and services Manage and mentor technical staff, including hiring, performance reviews, and one-on-one coaching Direct the design and management of computing systems, data platforms, and communication networks across the organization Coordinate disaster recovery and business continuity testing, including live failover exercises Ensure compliance with HIPAA and federal security standards, including DHS cyber hygiene audits Review and approve production system changes while resolving escalated technical issues and removing roadblocks Build and maintain relationships with customers, state agencies, and internal leadership to deliver solutions Facilitate weekly developer meetings and cross-functional management sessions to align priorities Manage employee onboarding and offboarding, including system access, accounts, and distribution lists Oversee software, hardware, and subscription renewals, ensuring staff have the right tools and platforms

NCR Corporation | Software Development Manager | 2021 - 2024 Managed large software development and cross-functional scrum teams.

Facilitated Joint Application Design Sessions, Scrum Planning Sessions, Daily Stand-ups, etc.

Collaborated with product owners and scrum coaches to achieve well-defined release plans.

Collaborated daily with clients to understand their expectations and ensure their understanding of the development process.

Travelled to the clients’ offices to foster collaboration and plan for future releases.

Defined and refined the development process to meet the needs of a growing company.

Fostered continuous improvement using tools and development metrics.

Hired and onboarded new personnel – supported staff development.

Conducted performance evaluations, coached and counseled team members.

Defined software development standards and engineering disciplines.

Provided leadership in implementing and enforcing industry best practices for software development.

Proposal to Manage & Administer the Nebraska Online Information Portal Solicitation # 122777 O5

Tyler Nebraska [ 21 ]

Provide an environment where engineering innovation could thrive, and team commitment flourished.

Developed a culture that encourages excellence and high job satisfaction.

MacPractice | Director of Engineering and Multiple Engineering Rolls | 2015 - 2020 Roles included Director of Engineering, Software Engineering Manager, Software Engineering

Supervisor, Lead Software Engineer, and Software Engineer.

Directed and oversaw web development for internal and external users.

Built and coordinated development teams.

Ensured deadlines and objectives were met.

Designed, improved, and implemented interoperability between products.

Ensured teams balance new development and maintenance while meeting deadlines.

Built reliable development processes and estimates for development time.

Managed Engineering Contractors and their contracts.

Automated as many processes as possible.

Assisted with code reviews and provided alternate suggestions as necessary.

Made decisions on when to branch, merge, refactor, and rewrite code.

Assessed and reviewed all engineer’s work and performance.

Designed software objects and APIs to meet developer guidelines.

Planned for the inclusion of new APIs, languages, & technologies in new & existing projects.

Worked with third-party vendors and assembled teams to integrate with their software.

Ensured software quality was continuously improving.

Ensured developer guidelines were created, updated, maintained, and utilized.

Wrote clear commit messages and test plans for users and QA.

Conducted meetings as necessary to organize, plan, and track development.

Promoted, advocated, and expanded unit testing and continuous integration.

Education & Training B.S., Computer/IT Administration & Management, Doane University

A.A.S., Computer/IT, Southeast Community College

Jason O’Flaherty References

Ken LaRose 402-490-5530 kmlarose@cox.net

Shawn Swanson 402-609-0045 shawnjswanson@gmail.com

Pam Sampson 402-216-7025 sampson.pamela@gmail.com

Proposal to Manage & Administer the Nebraska Online Information Portal Solicitation # 122777 O5

Tyler Nebraska [ 22 ]

Natalie Erb Director of Project Management Dynamic and results-driven Director of Project Management with 16+ years of experience leading large-scale IT projects across public and private sectors. Expert in driving strategic initiatives by balancing business value, risk, and ROI, aligned with organizational goals. Skilled in Agile, Scrum, and Waterfall methodologies, project governance, and PMO leadership. Proven ability to lead and mentor high-performing teams, manage complex portfolios, and deliver transformational IT solutions that enhance operational efficiency and stakeholder satisfaction.

Recent Experience Tyler | Director of Project Management (Tyler Nebraska) | 2024 - Present

Lead project management for the entire Nebraska.gov program portfolio, overseeing large-scale IT initiatives across multiple state agencies.

Communicate project status, risks, and priorities to executive stakeholders, enabling informed decision-making.

Set strategic direction, establish standardized methodologies, and govern PMO processes to ensure consistent project delivery.

Manage and mentor a dedicated team of Project Managers and Quality Assurance Analysts, fostering collaboration and professional growth.

Drive the Nebraska Modernization project upgrade from Grails 5 to the Application Platform, ensuring seamless migration and system performance.

Tyler | Sr. Product Owner (Tyler Nebraska) | 2022 - 2024 Managed and delivered multiple complex IT projects, partnering with state agencies to meet business objectives.

Developed and maintained Product Owner Standard Operating Procedures, enhancing process consistency and team efficiency.

Provided coaching and process improvements in collaboration with leadership to optimize team performance and project value.

Advised and supported management on discussions for intake of projects into the portfolio, including risk, resource needs and impact to the business.

Created and maintained project dashboards to improve transparency and reporting for executive teams.

Tyler | Product Owner (Tyler Nebraska) | 2016 - 2022 Managed and implemented IT application projects in partnership with agencies of the Nebraska.gov program.

Assisted in coordinating documentation of SOPs, contributing to operational excellence.

Nationwide Insurance | Specialist – Process Management | 2009- 2015 Supported and maintained online process documentation for back-office operations and call center teams.

Authored requirements for automated processing macros, improving workflow efficiency.

Optimized business processes to reduce processing time and enhance customer satisfaction.

2. Techn ca Re ponse

Proposal to Manage & Administer the Nebraska Online Information Portal Solicitation # 122777 O5

Tyler Nebraska [ 24 ]

2. Technical Response Per Addendum Two, please see our response to Attachment A Form A.1 Requirements Traceability Matrix.

Form A.1 Requirements Traceability Matrix

Please see the separately submitted file named “122777 O5 Tyler Nebraska File 2 of 6” for the completed Form A.1.

Form A.2 Service Matrix

Please see the separately submitted file named “122777 O5 Tyler Nebraska File 3 of 6” for the completed Form A.2.

Revised: 06/23/2025

RTM # Bidder Subcontractor/

Affiliate Third Party

No

Part V. Section A. Project Overview RTM 1 Bidder must describe bidder’s understanding of and plans to fulfill the purpose of the Portal, as identified in the RFP.

Bidder’s Response:

Experienced Team with Deep Roots in Nebraska For more than thirty years, Tyler Nebraska has served as the digital front door to Nebraska government — connecting citizens, businesses, and public servants through secure, convenient, and data-driven online services. Since 1994, Portal’s purpose has been to expand access to government information and services, reduce operational costs and complexity, and enable agencies to focus on their missions while empowering citizens to engage with government anytime, anywhere.

Tyler Nebraska is a proven partner that possesses unrivaled familiarity with developing, implementing, and maintaining Portal solutions for Nebraska, and we are eager to build on our track record of success to enhance Nebraska’s Digital Government program. We are committed to mapping an enhanced trajectory for Nebraska’s eGovernment program and have proposed a suite of solutions that will transform the State’s solution portfolio while meeting the evolving demands of Nebraskans. No provider or team of providers is better positioned to continue delivering digital government solutions that Nebraskans have come to expect from the state. Yet our goal is to do more than just continue implementing our proven solution set. Tyler is unique in our role as a solutions strategist, implementer, and customer support provider – we serve in a consultative and supportive manner to provide next-generation solutions from cradle to grave that will help the state deliver continuously expanded services to Nebraskans in a timely and efficient manner.

Figure 1: Tyler's Nebraska Footprint

RTM # Bidder Subcontractor/ Affiliate

Third Party

No

Tyler Nebraska, combined with our parent company, are deeply embedded in the state, partnering with a wide array of government entities and delivering a broad portfolio of services, as illustrated in Figure 1.

A World Leader in Digital Government Services As a member of the Tyler Technologies family of companies, we are a world-leading provider of integrated software and technology services for the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate efficiently and transparently with residents and each other. By connecting data and processes across disparate systems, Tyler’s solutions transform how clients turn actionable insights into opportunities and solutions for their communities. Tyler has more than 45,000 successful installations across more than 13,000 sites, with clients in all fifty states, Canada, the Caribbean, Australia, and other international locations.

Tyler drives transformation for our government partners through our 7,400+ employees located across the U.S and internationally.

Our Expanded Solution Portfolio

Tyler Products Are Powering a Connected Nebraska Tyler offers more than 31 unique product suites across 10 delivery categories, including public safety, education, courts, corrections, administration state and local government, health & human services, transportation, outdoor recreation, and regulatory. Across Nebraska, Tyler currently supports 54 different products that have been implemented in 729 state and local government locations.

While these products address unique business needs and may seem unrelated, they share the common trait of interoperability. Tyler’s support for Nebraska is paired with a firm belief that our interconnected products and services can be combined to solve bigger challenges. Tyler is ideally positioned to implement connected services, systems, data, and processes across Nebraska that will result in greater transparency, information access, and business insights to empower more informed decision-making throughout state and local government.

RTM # Bidder Subcontractor/ Affiliate

Third Party

No

Fulfilling the Purpose of the Portal

Facilitating Access to Online Government and Giving 3.8 Million Days Back to Nebraskans Tyler Nebraska delivers a unified platform that allows Nebraskans to securely complete transactions, access records, and interact with every level of government. In 2024, the Portal processed more than 21 million transactions, which has driven a total of 93,251,723 million citizen hours saved since 2019 – equal to 3.8 million days (or 10,645 years)! Each digital interaction replaces an average of 50 minutes of citizen time and 30 minutes of agency processing, creating measurable efficiency for both the public and the State. We take this mission of driving efficiency seriously and are pleased to have helped the state provide user-friendly digital services that give Nebraskans some time back in their day with every transaction.

Operating within a Proven Self-Funding Model Nearly all Portal services are delivered at no cost to agencies. In 2024, 99.2 percent of revenue came through transaction-funded services, and 45 percent of the Portal portfolio consisted of essential non-revenue services that strengthen transparency and accessibility. This self-funded model has generated more than $112 million in cost savings and avoidance for Nebraska since 2013, proving that digital transformation can thrive without appropriations while delivering extraordinary value to the state and those it serves.

Modernizing & Maintaining Critical Systems Over the past three years, Tyler Nebraska invested more than $4 million in modernization — migrating legacy systems to the Tyler Application Platform and Engagement Builder and transitioning many services to OCIO-approved cloud environments. In 2024, the team completed 279 projects, modernizing a significant percentage of the Portal portfolio. Each system is supported through proactive maintenance, secure backups, and geo-redundant replication to ensure continuity of operations and compliance with disaster-recovery best practices.

Enhancing Accessibility & Data-Driven Insight Every application complies with ADA/WCAG 2.1 AA and NITC usability standards. Digitization not only improves accessibility but also produces reliable, structured data that empowers agencies to make evidence-based decisions. Projects such as the Nebraska DMV Driver’s License Forms and the Judge eSignature initiative demonstrate how digital data and workflow automation reduce administrative effort while delivering tangible savings and higher user satisfaction.

RTM # Bidder Subcontractor/ Affiliate

Third Party

No

Introducing Innovation & New Technology Tyler Nebraska continuously brings emerging technology into Portal’s ecosystem and is outlining our recommendations in response to RTM 25. Some proposed innovation technology ideas include the AI Resident Assistant, which simplifies website navigation and reduces agency call volume; the proposed Engagement Builder forms automation initiative targets to streamline more than 2,000 paper processes; Document Automation, Data and Insights; and Tyler ID, which extend the Portal’s reach and efficiency. Together, these innovations build a more connected, citizen-centric government while reinforcing Nebraska’s leadership in digital service delivery.

Protecting Security & Trust The Portal’s infrastructure meets or exceeds PCI-DSS, NIST SP 800-53, and NITC standards. Encryption in transit and at rest, role-based access controls, and continuous monitoring safeguard sensitive information. Secure payment processing protected $544 million in transactions in 2024 alone, ensuring the highest standards of data security and public confidence.

Our Vision Going Forward Tyler Nebraska’s understanding of the Portal’s purpose is simple yet transformative: to make Nebraska government more accessible, more efficient, and more connected. Our plan fulfills this mission by combining a proven self-funding model with continuous modernization, accessibility, and innovative new services that set an even higher standard for digital government excellence in Nebraska. With more than three decades of success, a portfolio of nearly 1,300 active services, and measurable statewide impact — including over 93 million citizen hours saved — Tyler Nebraska is ready to lead the next era of Nebraska’s digital government, building stronger communities and enabling those who serve the public.

Part V. Section B. Legal Authority and the Nebraska State Records Board RTM 2 Bidder must describe bidder’s understanding of the role of the

Nebraska State Records Board, and bidder’s plan to operate the Portal within the oversight of the NSRB.

Tyler’s Long & Successful Partnership with the NSRB Since 1997, the Nebraska State Records Board (NSRB) has served as the governing body with statutory authority to oversee the Portal and the Network Manager. Tyler Nebraska has worked closely with the NSRB throughout this time to expand electronic government services, always under the

RTM # Bidder Subcontractor/ Affiliate

Third Party

No

Board’s guidance and approval. The NSRB’s composition of constitutional officers and appointed representatives reflects the importance of public trust in information shared online on behalf of the State.

Our role as Network Manager is to support the NSRB in fulfilling its statutory responsibilities through collaboration, transparency, and responsiveness.

The NSRB fulfills its responsibility across several key areas of oversight:

Setting & Approving Portal Fees or Charges to Users A core responsibility of the NSRB is to review and approve Portal fees for online transactions in collaboration with the Network Manager and agency leadership. Tyler Nebraska supports this process by providing analysis and recommendations that reflect both sustainability and accessibility. To streamline implementation between Board meetings, the NSRB has also established standard business and citizen processing rates, which facilitate consistent and timely agreements for services. This approach ensures that fees are transparent, equitable, and aligned with the State’s commitment to broad access to digital government services.

Evaluating Project Priorities The NSRB serves as the governing body that oversees the prioritization of Portal projects to ensure alignment with statewide goals. Project scoring is completed using an established algorithm that categorizes initiatives as Tier 1, Tier 2, or Tier 3. Tyler Nebraska supports this process by providing detailed reporting and a live dashboard on project status and progress. During quarterly Board meetings, the NSRB reviews these priorities, offers guidance, and ensures that agencies have the opportunity to share feedback on active projects. This collaborative process helps confirm that projects remain on schedule, resources are effectively allocated, and agency needs are consistently addressed.

Navigating & Entering into Agreements with Agency Partners Tyler Nebraska works closely with agency partners and the NSRB to expand digital government services across the state. This often involves submitting new agreements for review and approval, reflecting both growth and evolving service needs. For projects that fall within the standard offerings outlined in the master contract, a Board-approved Statement of Work (SOW) template enables agreements to move forward efficiently. In these cases, the NSRB has authorized its Chair to sign standard SOWs between regular meetings, providing consistency and timeliness in project delivery.

In addition, the first time an agency becomes a Tyler Nebraska partner under the Master Contract, each agency signs an Electronic Government Service Level Agreement (EGSLA), which serves as our aligned Terms and Conditions document for existing services in our portal and is added to the contract library under the NSRB Master Contract.

RTM # Bidder Subcontractor/ Affiliate

Third Party

No

When a new service offering is proposed, or when unique circumstances require variations from the standard template, the full NSRB reviews and approves the agreement. This process ensures transparency, accountability, and alignment with statewide priorities while supporting the continued expansion of digital services for agencies, citizens, and businesses.

Oversight via Network Manager Reports, Surveys, & Performance The NSRB exercises oversight of the Network Manager through a comprehensive framework of required reports and performance reviews. As outlined in the RFP, these include bi-weekly, monthly, quarterly, annual, and other reporting obligations designed to provide transparency into Portal operations. Tyler Nebraska currently fulfills these obligations by preparing and submitting timely reports for review, which may be examined in quarterly Board meetings or provided directly to the NSRB Executive Director for compliance purposes.

In addition, the NSRB utilizes project surveys to assess agency satisfaction with project delivery and process. With more than 100 projects completed annually across the state, these surveys provide meaningful feedback that is shared with the Board and discussed in quarterly meetings, often during the priorities segment. This collaborative process ensures accountability, continuous improvement, and alignment between the Portal’s operations and the State’s strategic direction.

Guidance, Input, & Approval of Business Plans An annual business plan is a required component of the Network Manager’s responsibilities, and we view this as a valuable opportunity for collaboration. Tyler Nebraska works closely with agency leaders and NSRB members to understand priorities and emerging needs, then presents these insights as part of a comprehensive plan for forward progress. The NSRB provides essential guidance and final approval, ensuring that the business plan reflects the direction Nebraska chooses for advancing government services through technology.

Introduction & Championship of Innovative Ideas As part of its statutory oversight, the NSRB plays a central role in guiding the growth of Portal services. Under the current contract, we have collaborated with the Board to introduce new and innovative ideas that enhance access for Nebraska’s agencies, citizens, and businesses. In these instances, our role has been to research and present solutions that demonstrate clear value, the funding model, and compliance with required Terms and Conditions. The Board then evaluates these proposals, considering demand, reasonableness, and alignment with statewide priorities. This collaborative process ensures that services added to the Portal reflect both innovation and the mission of the State of Nebraska, while maintaining fiscal responsibility.

Part V. Section C. Current Portal Operations and Environment

RTM # Bidder Subcontractor/ Affiliate

Third Party

No

RTM 3 Bidder must describe bidder’s understanding of the Current Portal Operations and Environment, and bidder’s plan to operate the Portal within such environment.

Current Portal Operations & Environment Tyler Nebraska fully understands the Current Portal Operations and Environment as outlined in Part V, Section C of the RFP, and we have successfully provided the State’s Portal Operations and Environment for more than 30 years. Our plan is to continue operating the Portal within this environment by delivering and maintaining nearly 1,300 services, balancing revenue and non-revenue offerings, sustaining a secure and accessible technical infrastructure, providing comprehensive support, and meeting all reporting requirements. This proven operating approach and environment is continually improved to ensure the Portal remains sustainable, innovative, and accessible to all Nebraskans.

Service Delivery & Operations Today, Tyler Nebraska manages nearly 1,300 active services across Nebraska government, having delivered over 1,800 services in the past three decades. Each year, we complete more than 100 projects in partnership with agencies. These services are developed, upgraded, maintained, backed up, and supported through a structured lifecycle that includes proactive modernization, responsive helpdesk support, and secure hosting. Tyler Nebraska has the understanding of the existing assets and skillsets to operate, continue to evolve, and add new services while still providing the level of operational performance the State has come to expect from the Network Manager.

Service Categories We provide all categories of services identified in the RFP and understand how to apply our people, process, and technology to successfully deliver these services:

‒ Margin Services – transaction-based services that sustain the self-funding model.

‒ Non-Margin Services – approximately 45% of the Portal’s services, including informational websites and transparency tools delivered at no cost to agencies.

‒ Subscription Services – available for an annual fee of $100, ensuring equitable access for professional and commercial users.

This service mix ensures agencies and citizens benefit from both free and revenue-generating services without added appropriations and Tyler understands that a holistic approach to services drives adoption of all services through customer satisfaction and ease of use.

RTM # Bidder Subcontractor/ Affiliate

Third Party

No

Availability & Accessibility Availability is a cornerstone of our operations. Portal services delivered by Tyler Nebraska are designed to achieve 99.9–99.95% uptime, supported by 24/7 monitoring, redundant hosting, and live geo-replication between Tier IV data centers. Annual disaster recovery tests confirm that all 1,300 services can be restored or failed over in under 15 minutes, ensuring continuity even in adverse conditions.

Accessibility is equally important. All applications and websites are developed to comply with ADA/WCAG standards and NITC usability requirements, ensuring citizens of all abilities can interact with Nebraska government services. Applications are also built to be browser-agnostic and mobile responsive, reflecting the reality that Nebraskans access services on a variety of devices and should have the ability to utilize services through their preferred access method.

Support Environment Tyler Nebraska provides full lifecycle support, including frontline helpdesk services that handle approximately 30,000 interactions annually, with a 93% satisfaction rating and 90% first-call resolution. Our IT Service Management system enables escalation through clearly defined tiers, and Nebraska-based technical experts are available for onsite support when required.

Technical Operations Portal services operate within a secure and resilient technical environment:

‒ Hosting in geo-redundant Tier IV data centers and approved cloud platforms.

‒ Encryption for data at rest and in transit (TLS 1.2+ and AES-256).

‒ Continuous Improvement and modernization investments that have exceeded $4 million over the past three years to migrate services to the Tyler

Application Platform, Engagement Builder, and secure cloud environments.

Reporting & Transparency We meet all reporting obligations outlined in the RFP, including:

‒ Annual – Business Plan, financial audits, PCI DSS compliance, data center certifications.

‒ Quarterly – Project Priority Report and Management Report covering service uptime, usage analytics, satisfaction, marketing, innovation, staffing, and financials.

‒ Monthly – Payment statements and itemized breakdowns by service.

‒ Bi-weekly – Project Status Reports and an online public project dashboard.

‒ Other – Application inventory, disaster recovery test results, and security scan results when requested.

RTM # Bidder Subcontractor/ Affiliate

Third Party

No

Part V. Section E. Scope of Work RTM 4 1. Application and Website Services: Bidder must describe bidder’s experience and plan to provide the Application and Website Services identified in the RFP, with emphasis on the following:

• Developing and maintaining applications and websites which provide electronic access to public records and electronic information for citizens, businesses, and state and local government as described in the RFP.

• Growing the Portal and meeting the application and website development needs of State and local government Partners, using a variety of programming languages or platforms (and identify the programming languages and platforms).

• Project planning and management procedures, taking into consideration the NSRB may establish guidelines and procedures for selection and prioritization of projects, and the prioritization and timeline for completion of project is subject to approval of the NSRB.

• Integrating with existing data sources and a description of any data management systems used by bidder.

• Providing a user-friendly, accessible Portal experience for Customers.

• Bidder’s anticipated timeline for bidder to redevelop or transition all Portal websites and Applications from the existing Network Manager to bidder.

• Following transition (from current Network Manager), operating, and maintaining Portal websites and Applications identified in Appendix A and Appendix B.

RTM # Bidder Subcontractor/ Affiliate

Third Party

No

Bidder Response:

Application & Website Services Tyler Nebraska has more than 30 years of experience delivering, maintaining, and modernizing applications and websites for the State of Nebraska and provides all of these services today and would continue to do so with no interruption in service or effort for redevelopment or transition of services. We currently manage nearly 1,300 active Nebraska Portal services, having delivered more than 1,800 total projects over three decades. Each year, we complete around 100 projects across agencies, demonstrating our ability to continually grow and evolve the Portal while maintaining high standards for availability, security, and accessibility.

Developing & Maintaining Applications & Websites Tyler Nebraska develops and maintains applications and websites that provide electronic access to public records and government information for citizens, businesses, and agencies. Services range from payment-enabled applications (e.g., licensing, permitting, court filings) to non-revenue informational services (e.g., transparency dashboards, agency websites). All applications are supported through full lifecycle management, including design, development, upgrades, backups, and responsive support. Tyler Nebraska will utilize our proven experienced staff, development and maintenance processes, and tools to continue to deliver on the State’s needs for new services and maintenance of those services.

Example projects include:

‒ DMV Forms Project – Enabled citizens to complete driver licensing forms online in advance or via kiosk, reducing DMV wait times statewide to under five minutes and saving over 2,000 examiner hours annually.

‒ DMV Over-the-Counter Payments – Implemented a comprehensive in-person payment system for county DMV offices, integrated with the State’s payment processor for secure transactions and reconciliation.

‒ Judges eSignature – Modernized court workflows by enabling secure electronic signatures for judges, saving over 4,300 judicial hours annually.

‒ NBC Brand Renewal Mobile App – Digitized livestock brand registration and renewals, enabling secure online and mobile renewals for ranchers, improving transparency, and reducing fraud risks.

‒ Secretary of State E-Docs – Deployed an online document delivery system for corporations to file incorporations and amendments electronically, significantly reducing turnaround times.

‒ Budget Transparency Portal – Built an interactive portal for DAS to publish state budget and appropriations data, increasing transparency and citizen engagement.

In limited scenarios, we utilize Dogwood Media to help extend our website development team when we have a higher demand on website services.

RTM # Bidder Subcontractor/ Affiliate

Third Party

No

Growing the Portal & Programming Platforms Our ability to grow the Portal is proven by consistent delivery of 100+ projects annually and investments of over $4 million in modernization during the past three years. We utilize a wide range of programming languages and platforms to meet agency needs, including:

‒ Custom development: Grails, Groovy, Java, Perl, JavaScript, Drupal.

‒ Cloud-native development: Java and Python on AWS Lambda and EventBridge.

‒ Tyler proprietary platforms: Tyler Application Platform (AWS), Engagement Builder (.NET, Azure Gov Cloud, containerized with Kubernetes), and

Tyler Payment Platform.

‒ Payment Platforms: Payport (over-the-counter) payments, Common Checkout Portal (CCP), Transaction Payment Engine (TPE)/Tyler Payment

Platform

This flexibility ensures Nebraska agencies can adopt modern solutions that align with their systems of record, compliance needs, and service goals.

Project Planning & Management Tyler Nebraska follows structured project planning and management procedures, including requirements gathering, agile development, QA, and stakeholder acceptance. All projects are tracked in the Portal Project Log, updated bi-weekly, and made publicly available online. Project prioritization follows NSRB guidelines, with each project scored as Tier 1, 2, or 3 and prioritization is approved by our board quarterly.

Integration & Data Management Portal applications frequently integrate with state systems of record through secure connections:

‒ VPN tunnels for state-hosted systems.

‒ APIs and web services using modern standards (REST, JSON, XML).

‒ Secure file transfer (SFTP) for scheduled batch data exchanges.

‒ Migration guidance for agencies modernizing legacy systems (e.g., green-screen to APIs).

Data is managed securely using relational databases, cloud object storage, and Tyler’s platforms, with role-based access and audit controls.

User-Friendly, Accessible Experience The Nebraska Portal is built to be user-focused, ensuring all services are:

‒ Accessible, compliant with ADA/WCAG 2.1AA standards and NITC usability guidelines.

‒ Mobile responsive and browser-agnostic.

RTM # Bidder Subcontractor/ Affiliate

Third Party

No

‒ Designed using human-centered design principles. Tyler Nebraska also partnered with OCIO to develop a new statewide website design standard based on these practices, ensuring consistency across all agencies.

‒ Enhanced Search capabilities via our AI Resident Assistant.

Customer surveys confirm…