0501070 C Passenger Terminal and Cargo Handling Final - 04.05.2024.docx

0501070 – Passenger Terminal & Cargo Handling

Table of Contents

0501070 – Passenger Terminal and Cargo Handling

· Servicing of aircraft is included within 0501050, Airfield Facilities

· Maintenance of Ground Support Equipment is included within 0501050 Airfield Facilities

· Maintenance and repair of shuttle vehicles is included within 1700000, Base Support Vehicles and Equipment.

0501070 – Passenger Terminal and Cargo Handling

The Contractor Air Terminal Manager shall have a minimum of five years’ experience in air terminal operations. Shift supervisors shall have authority to act on behalf of the Contractor in the absence of the Air Terminal Manager. The Air Terminal position can combine with the Airfield Facilities Manager position. The DPAS Coordinator duties may be combined with the DPAS Coordinator for Annex 0501040.

Personnel providing passenger services shall be trained in the operation of Global Air Transportation Execution System (GATES). Training courses are provided by the Government and are available through the Air Warfare Center at Maguire AFB, NJ. Websites for GATES training are https://www.amwc.af.mil or https://gates.scott.af.mil.

Personnel responsible for operation of vehicles on the airfield must complete Airfield Vehicle Operators Course (AVOC) training and receive a license to operate vehicles on the airfield. AVOC training and licensing is provided by the Government and must be scheduled with the Airfield Facilities Manager and in accordance with NASFINST 3700.3 Series. Records of training AVOC completion and licensing shall be maintained by the Contractor and made available for review by the KO upon request.

Personnel operating Material Handling Equipment (MHE) shall be licensed per the requirements of NAVSUP 538, NAVFAC P-300, and NAVFAC P-307.

Personnel operating Ground Support Equipment (GSE) shall be licensed per OPNAVINST 4790.2, The Naval Aviation Maintenance Program (NAMP) Volume V and have in their possession a valid U.S. Government "USN" Aviation Support Equipment Operator's Identification Card, OPNAV Form 4790/102, for the GSE being operated.

The Contractor shall submit proof of all certification, training, and licensing requirements per Section F.

0501070 – Passenger Terminal and Cargo Handling

Government Furnished Facilities (GFF) for this Annex is listed under Annex 2, J-0200000-05.

Government Furnished Equipment (GFE) is listed under Annex 2, J-0200000-06 Government Furnished Property (GFP), Material, and Services, unless otherwise specified.

Historical information for this Annex can be provided from Air Ops.

The Contractor shall manage the DPAS program for all Air Terminal equipment that meets the requirement of COMNAVREGSWINST 7320.1 Series and perform the responsibilities of the Program Manager Property Coordinator. Barcode property tags will be obtained from CNRSW N8 DPAS Coordinator and all required property paper work will be submitted for additions and deletions to CNRSW N8 DPAS Coordinator with copies to the GEMO.

All applicable references, instructions and directives are listed in J-0501070-02.

Working hours for this Annex shall be:

45 minutes before field opening to fifteen minutes after field closure.

Normal Field Hours are:

For Daylight Savings Time:

0730-2300 Monday - Friday 1000 - 1800 Saturday 1200 - 1800 Sunday

Informational Note:

Field hours may be extended by Air Operations (OPS) Officer. If required, Terminal Services will be provided under Airfield Services Annex 0501050.

The hours may change for operational requirements. During Daylight Savings time, the airfield hours are shifted occasionally (open later and close later) to allow for more night training. The Government reserves the right to change the time of airfield hours as long as the total airfield hours are not exceeded. Maximum notice will be provided to Contractor based on available information.

Services are provided in a safe and timely manner as specified.

No unauthorized personnel or contraband is allowed within the terminal.

Cargo is verified safe for shipment and is loaded and unloaded without damage.

Passenger terminal services include, but are not limited to, passenger assistance, passenger and baggage processing, and maintaining a status display of arrivals and departures.

The Contractor shall process, manifest, load, and unload passengers for transient aircraft per AMCI24-101, Military Airlift Passenger Service, DoD 4515.13, Air Transportation Eligibility, and OPNAVINST 4660.3, Department of Navy Air Terminal Procedures, to include data collection and reporting as required for GATES.

The Contractor shall obtain flight schedule information and monitor changes via the Joint Air Logistics Information System (JALIS) website.

The Contractor shall extend special consideration in processing Distinguished Visitor (DV) passengers to ensure they are provided the appropriate level of treatment per paragraph 3.2 of OPNAVINST 4660.3 and paragraph 24 of AMCI24-101, Volume 14. The Contractor shall escort DVs and other designated passengers to the DV Lounge.

The Contractor shall provide customer survey forms, as shown in J-0501070-04, to all passengers and submit all completed forms and summary of results per Section F.

Historical data for passenger terminal services is provided in J-0501070-05.

Services are provided in a safe and timely manner as specified.

No unauthorized personnel or contraband is allowed within the terminal.

Passengers are provided support for mishandled baggage as specified.

Shall not exceed one validated customer comment per month.

The Contractor shall check travel orders, identification, and area of clearance to determine eligibility, authority, and priority to travel in DoD aircraft.

The Contractor shall determine passenger travel eligibility per DoD 4515.13 and maintain a Space A listing per AMC regulations, DoD 4515.13, and AMCI24-101. The Contractor shall assist passengers in completing Space A forms as required.

Passengers are required to report a minimum of two hours prior to scheduled departure time per OPNAVINST 4660.3. The Contractor shall immediately notify the Air Terminal Officer (ATO) of any passenger that arrives too late to process in time for departure. At one hour prior to scheduled departure time, the Contractor shall release seats for booked passengers and fill vacancies from the Space A listing.

The Contractor shall contact security personnel if there is a dispute or situation when a passenger has arrived without proper credentials and documents.

The Contractor shall process passengers, including, but not limited to, registering, preparing boarding passes, manifesting flights, and providing flight announcements per Chapter 3 of OPNAVINST 4660.3 and Section C of AMCI24-101, Volume 14.

The Contractor shall utilize GATES to check on reservations, register new passengers, and check flight arrivals and departures.

The Contractor shall weigh, tag, and manifest passenger baggage per Chapter 4 of OPNAVINST 4660.3 and Section C of AMCI24-101, Volume 14.

Manifests shall be processed per paragraph 3.5 of OPNAVINST 4660.3 and paragraph 38 of AMCI24-101, Volume 14.

Boarding passes are provided only to authorized and eligible passengers.

Space A travelers are provided boarding passes based on availability and priority.

All passengers processed and manifest prepared 30 minutes prior to scheduled aircraft departure.

Shall not exceed one validated customer comment per month.

The Contractor shall maintain X-Ray system to ensure proper screening of personnel and baggage.

The Contractor shall screen all personnel per Federal Aviation Administration (FAA) security requirements per 49CFR1549 Certified Cargo Screening Program and Title 14 Code of Federal Regulation (CFR) 107 and 108.

The Contractor shall screen baggage prior to personnel entering the secured portion of the terminal for the presence of contraband. Contraband includes those prohibited items defined in OPNAVINST 3730.9, NAVSUP P505, and the Federal Acquisition Regulations (FAR)/ Aeronautical Information Manual (AIM).

The Contractor shall maintain the Air Terminal security X-ray system as identified in J-0501070-07.

The Contractor shall perform anti-hijacking procedures by controlling and directing passengers through the terminal per OPNAVINST 3730.9, and Section D of AMCI24-101, Volume 14.

The Contractor shall comply with the screening and authorization of armed passengers and authorized firearms within baggage per Chapter 2 of OPNAVINST 4660.3 and Section D of AMCI24-101, Volume 14.

No unauthorized personnel or contraband is allowed within the secured portion of the terminal.

Screening procedures shall be completed in sufficient time to prevent delay in the scheduled departure of the aircraft.

X-ray system shall be maintained in accordance with maintained in compliance with Title 21 CFR 1020.40.

The Contractor shall provide information and forms to passengers regarding claim procedures for lost, damaged, mishandled, and pilfered baggage per Manual of the Judge Advocate General (JAGMAN), ART 21038, Chapter 21.

The Contractor shall advise the ATO of any reported damaged or pilfered baggage within two hours of notification.

Once the baggage is recovered, the Contractor shall coordinate onward movement per Section B of AMCI24-101, Volume 15.

Recovered baggage is delivered to passenger within 48 hours of recovery.

Unclaimed baggage shall be shipped to its owner by the Contractor within three working days.

Reports of lost or damage baggage are processed as specified.

Passengers briefed on claim procedures and provided with appropriate forms within 15 minutes of notification of lost or damaged baggage. Shall not exceed one validated customer comment per month.

The inventory of GSE is provided with the GFE listed in J-0200000-06.

Boarding Ladders and equipment are provided and maintained by the Aviation GSE located at Fleet Readiness Center West Detachment Fallon (FRC West Det Fallon).

The Contractor shall support scheduled aircraft arrivals and departures to ensure authorized passengers are embarked and disembarked in a safe, secure, and timely manner.

The Contractor shall perform daily preoperational checks and maintenance of applicable GSE. per Volume I and Chapter 18 of Volume V of OPNAVINST 4790.2 All repairs necessary for operation and safety of GSE shall be reported to the ATO and will be performed by the Government.

Passengers are embarked and disembarked in a safe manner.

Disembarking is completed within ten minutes of arrival and embarking is completed 15 minutes prior to scheduled departure.

Embarking and disembarking is not delayed due to Contractor performance.

No unauthorized passengers are allowed aboard aircraft.

Boarding ladders and equipment are fully operational to support requirements of this annex.

Services

The Contractor shall control passenger boarding to prevent unauthorized passengers and stowaways from entering aircraft. The Contractor shall assist the Loadmaster/Flight Attendant in the accounting of passengers when the passenger on-board count conflicts with the manifest count.

Manifests shall be verified and closed out with appropriate copies distributed per paragraph 3.5 of OPNAVINST 4660.3 and paragraph 38 of AMCI24-101, Volume 14. The Contractor shall request and receive aircrew permission prior to commencing boarding.

The Contractor shall inspect aircraft and immediately report stowaways to security personnel per paragraph 2.9 of OPNAVINST 4660.3 and Section C of AMCI24-101, Volume 14.

Passengers are kept clear of hazard areas per applicable aircraft Naval Air Training and Operating Procedures Standardization Program (NATOPS) manual during embarking and disembarking.

No unauthorized passengers are allowed aboard aircraft.

Disembarking is completed within ten minutes of arrival and embarking is completed within 15 minutes prior to scheduled departure.

Passengers are embarked and disembarked in a safe and timely manner. Embarking and disembarking is not delayed due to Contractor performance.

Manifests are verified and closed out with appropriate copies distributed as specified.

The Contractor shall provide shuttle vehicles appropriate for the safe and efficient transfer of passengers and baggage between the terminal and aircraft. The Contractor shall remove from service any vehicle deemed unsafe for operation by the Government. Shuttle vehicles taken out of service for repair do not excuse the Contractor from meeting the requirements of this contract.

The Contractor shall meet aircraft on arrival with sufficient vehicles to transport passengers and assist passengers in embarking and disembarking.

The historical data in J-0501070-05 indicates the number of scheduled flights when shuttle services were required.

Passengers are kept clear of hazard areas per applicable aircraft NATOPS manual when transported between terminal and aircraft.

Shuttle services are provided without personnel injury or equipment damage due to Contractor negligence.

Shuttle is available within one hour of aircraft landing and one hour prior to scheduled departure.

The special needs of handicapped passengers are met.

Aircrew transportation services provided when required for flight plans, meals and quarters.

Officials are notified four hours prior to arrival of aircraft requiring inspection.

The Contractor shall process, manifest, load, and unload cargo per AMCI24-101, DoD 4515.13, NAVSUP P-505 and OPNAVINST 4660.3, to include data collection and reporting as required for GATES.

The Contractor shall receive and process all cargo for delivery, prepare for shipment and delivery of cargo, store cargo, and maintain records of all cargo. Records shall be prepared and maintained to document cargo receipts and track movement per OPNAVINST 4660.3.

The Contractor shall perform all cargo handling services within the time constraints of the Estimated Time of Arrival (ETA) and Estimated Time of Departure (ETD) of cargo and passenger-type aircraft as stated on Joint Operational Support Airlift Center (JOSAC) or JALIS website.

Historical data for cargo handling services is provided in J-0501070-06 Cargo is verified safe for shipment and is loaded and unloaded without damage.

Cargo is packaged and loaded to prevent damage during shipment.

Cargo is correctly processed as specified.

Loading and unloading is completed within specified times.

All personnel operating MHE are qualified and certified with the correct license for the equipment being operated.

Contractor personnel shall be available 15 minutes before flight arrival.

Shall not exceed one validated customer complaint per month.

The Contractor will ensure all hazardous material (HM) is properly identified and in accordance with NAVSUP P-505.

Cargo is verified safe for shipment and is transported without damage.

Cargo is packaged and loaded to prevent damage during shipment.

Cargo is correctly processed as specified.

Loading is completed within the specified time.

All HM is identified, documented, and certified per requirements of NAVSUP P-505.

The Contractor shall inspect cargo to confirm the absence of unauthorized hazardous material. All hazardous cargo must be properly certified, documented, and marked per NAVSUP P505.

The Contractor shall perform hazardous material inspections and certifications for cargo that has not been previously inspected by a qualified, certified, and designated hazardous material inspector of the shipping organization as requested.

If hazardous material inspection discrepancies are discovered, the Contractor shall notify the loadmaster, pilot, the shipping organization, and the ATO within 15 minutes after discovery or prior to aircraft departure, whichever occurs first. After resolution of the discrepancy by the parties involved, the Contractor shall complete cargo reinspection and certification as described above.

The Contractor shall submit the completed Inspection and Quality Control Procedures Checklist per Section F.

No unauthorized material is loaded.

All cargo is verified safe for shipment as specified.

The loadmaster, pilot, shipping unit, and the ATO are notified of discrepancies within 15 minutes after discovery or prior to aircraft departure, whichever occurs first.

Inspections are accurately documented and submitted within the specified time.

Designated cargo is staged to prevent delay of scheduled aircraft departure.

All cargo is weighed, documented, and manifest is prepared and cargo staged in sufficient time to prevent delay of scheduled aircraft.

Accurate weights of all cargo are provided to loadmaster prior to loading.

The Contractor shall weigh, document, and manifest cargo per Chapter 5 of OPNAVINST 4660.3 and AMCI24-101, Volume 11.

Manifests shall be processed per paragraph 5.7 of OPNAVINST 4660.3 and AMCI24-101, Volume 11.

All cargo is weighed, documented, and manifest is prepared and cargo staged in sufficient time to prevent delay of scheduled aircraft.

Accurate weights of all cargo are provided to loadmaster prior to loading.

The Contractor shall load cargo while maintaining safety standards to ensure aircraft limitations and restrictions are not exceeded.

The Contractor shall complete all aircraft loading 30 minutes prior to ETD. The ATO may designate specific loading times and will provide notice at least 24 hours in advance.

Cargo is transported and loaded on the aircraft without damage due to Contractor negligence.

Cargo is properly secured to prevent damage during shipment.

Loading is completed within the specified time prior to ETD.

Cargo is unloaded and properly delivered within specified times.

The ATO may designate specific unloading times and will provide notice at least 24 hours in advance.

Cargo is unloaded from the aircraft and transported without damage due to Contractor negligence.

Aircraft are unloaded within 30 minutes upon arrival of aircraft.

The Contractor shall provide storage and security for all unclassified and classified cargo shipments until properly released to receiving agencies.

Notify authorized consignee of all mail and cargo with movement priority indicators (e.g., Mission Capability (MICAP), 999), and provide for release within one hour of aircraft unload completion.

Notify authorized consignee of general cargo and provide for release within 18 hours of aircraft unload completion.

Cargo is delivered to the designated location and provided for release within one hour of aircraft arrival.

Cargo is delivered to the designated location without damage due to Contractor negligence.

Cargo shipments properly controlled and protected until properly released to receiving agencies when requested.

The Contractor shall provide disposition of unclaimed baggage per Chapter 5 of OPNAVINST 4660.3.

Onward movement of mishandled baggage due to Contractor negligence shall be provided at no additional cost to the Government.

Baggage is correctly processed as specified.

Baggage is loaded and unloaded from aircraft without damage.

Aircraft are unloaded and loaded prior to scheduled departure.

Designated baggage is staged to prevent delay of scheduled aircraft departure.

The inventory of GSE for baggage handling is provided with the GFE listed in J-0200000-06. The Contractor shall perform daily preoperational checks and maintenance of applicable GSE per Volume I and Chapter 18 of Volume V of OPNAVINST 4790.2.

All repairs necessary for operation and safety of GSE shall be reported to the ATO and will be performed by the Government.

Baggage is loaded and unloaded on the aircraft without damage due to Contractor negligence.

Baggage is properly secured to prevent damage during shipment.

Baggage is correctly processed as specified.

Loading and unloading is completed in sufficient time to prevent delay of established aircraft departure time.

0501070 – Passenger Terminal and Cargo Handling