N6247022R0008 Amendment 0003.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

BASE OPERATIONS SUPPORT (BOS) SERVICES AT U.S. NAVAL SUPPORT ACTIVITY (NSA) NAPLES, ITALY AND OUTLYING AREAS

This amendment is issued to provide revisions to Sections A, C, J, and L and disseminate Pre-Aw ard Inquiries responses.

(SEE CONTINUATION PAGE)

CS: Lauren Thompson, lauren.a.thompson36.civ@us.navy.mil

1. CONTRACT ID CODE PAGE OF PAGES

J 1 60

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 24-May-2023

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X N6247022R0008

X 9B. DATED (SEE ITEM 11)

20-Apr-2023

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

24-May-2023

CODE

COMNAVFACSYSCOM ATLANTIC

6506 HAMPTON BLVD

NORFOLK VA 23508-1278

N62470 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

N6247022R0008

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

AMENDMENT 0003

The purpose of this amendment is to disseminate the below information.

1. Section A – The proposal due date has been revised.

2. Section C – The following section has been revised:

C-1503010 Custodial v2.4

3. Section J – Various revisions have been made to Section J.

The following attachments have been provided in Word format:

J-1 Past Performance Questionnaires (PPQs) J-2 Corporate Experience Project Data Sheet J-2 Section B Supplies or Services and Prices

The following Annexes have been revised:

J-0200000-13 Exhibit Line Item Numbers (ELINs) J-1502000 Facility Investment v2.3 J-1503010-03 Custodial v2.5 J-1800000 Environmental v2.1

4. Section L - Various revisions throughout Section L have been revised.

NOTE: Revisions are provided by the use of red font; deletions are indicated by the use of red strikethrough font.

SECTION A - SOLICITATION/CONTRACT FORM

The required response date/time has changed from 05-Jun-2023 02:00 PM to 12-Jun-2023 02:00 PM.

The following have been modified:

SECTION A

NAVAL FACILITIES ENGINEERING SYSTEMS COMMAND

(NAVFAC), ATLANTIC 6506 HAMPTON BLVD

NORFOLK, VIRGINIA 23508-1278

NAVFAC RFP NUMBER: N6247022R0008

BASE OPERATIONS SUPPORT (BOS) SERVICES AT U.S. NAVAL SUPPORT

ACTIVITY (NSA) NAPLES, ITALY AND OUTLYING AREAS

NOTICE:

PROPOSALS ARE DUE BY 2:00 P.M. NORFOLK, VA LOCAL TIME ON 05

JUNE 2023 12 JUNE 2023

Proposal is to be submitted to office listed below:

The due date and time, the manner of submission, and place of submission are in section L.1.

PRE-PROPOSAL CONFERENCE/SITE VISIT:

A two-day pre-proposal site visit will be held 16 and 17 May 2023 at NSA Naples, Italy. All prospective Offerors are urged to attend this pre-proposal conference/site visit.

A Government representative will meet attendees at the location (below) for check-in prior to the start of the conference/site visit. Check in is from 0830 – 0845 (Central European Summer Time (CEST)).

All site visit attendees are required to submit the below requested information for the planned site visit to: NAVFAC Atlantic Contract Specialist, Lauren Thompson at lauren.a.thompson36.civ@us.navy.mil. Attendee information must be received no later than 1400 CEST on Friday, 28 April 2023. No late submissions/registrations will be accepted. A maximum number of two (2) attendees per offeror team (including JVs, subcontractors, etc.) will be permitted.

The following information shall be submitted for site visit attendees without access to all Naples Installations:

i. Completion of Attachment J-7 Base Access Information Spreadsheet; and

ii. Certificato Penale*

*Security policy requires all requests for Italian/European citizens be accompanied by a current (not older than 3 months) "Certificato Penale"; electronic format (pdf) is acceptable. For European citizens, other than Italy, this certificate (issued by local authorities) shall include a translation into Italian.

- If an Italian, European, and/or US Contractor has a Base Access ID Card valid for 'ALL' Naples Installations (Capodichino, Gricignano, Gaeta, and Carney Park), they do NOT need to submit any additional documentation. Simply they will use their valid Base Access ID Card.

- If an Italian, European, and/or US Contractor, has a Base Access ID Card valid for only one or few of the Naples Installations, all information requested above should be provided.

Site visit attendees will meet promptly at:

U.S. Naval Support Activity Viale F. Ruffo Di Calabria 80144 Capodichino Naples, IT

NAVFAC EURAFSWA

Attachment J-8- Site Visit Map is being provided with this amendment depicting the parking location and the location to meet the Government representative. There may be traffic delays so please allow for additional time to gain access to the site.

Prospective offerors shall park their vehicles, at their expense, outside the Capodichino base (see Attachment J-8).

Various airport parking structures are available; however, it is recommended prospective offerors use "Parking P1" (located outside the airport compound and therefore not subject to Controlled Traffic Zone (ZTL) restrictions).

Parking information, fees, reservation may be found at the following link:

https://eshop.aeroportodinapoli.it/it/home?serviceType=PARKING.

After parking their vehicles, prospective offerors shall gather outside the Capodichino main gate between 0830 and 0845 CEST. Government Representatives will coordinate access to the base. Prospective offerors shall provide the same ID document addressed on the Base Access Information Spreadsheet.

The site visit may entail significant walking to, from, or within various locations. Please wear comfortable shoes.

One (1) hour each day will be allotted for lunch during the site visit; however lunch will NOT be provided.

Attendees will need to provide their own lunch. The site visit will resume promptly following lunch. Attendees who return late from lunch will NOT be permitted to join the remainder of the site visit and no additional site visits will be conducted.

A.1 Contract Title

Base Operations Support (BOS) Services at U.S. Naval Support Activity (NSA) Naples, Italy and Outlying Areas

A.2 Type of Contract

This acquisition will result in the award of an Indefinite-Delivery/Indefinite Quantity (IDIQ) Firm-Fixed Priced (FFP), performance-based type contract for Base Operations Support (BOS) Services at U.S. Naval Support Activity (NSA) Naples, Italy and Outlying Areas that is comprised of both Recurring Work and Non-Recurring Work items.

A.3 COMPETITION REQUIREMENTS/SET-ASIDE

This procurement is unrestricted.

A.4 NAICS CODE

The NAICS code assigned to this procurement is 561210, Facility Support Services, having a small business size standard of $41.5 million. Refer to Section K, Representations, Certifications and Other Statements of Offerors.

A.5 REQUEST FOR PROPOSAL (RFP) FILES

It is the sole responsibility of the Offeror to obtain the RFP files, along with any amendments, from Contract Opportunities (www.sam.gov.) Unprotected editable electronic file copies of the RFP documents, including Word, Excel, and/or Adobe files will not be provided. Please plan accordingly.

SECTION C - DESCRIPTIONS AND SPECIFICATIONS

The following have been modified:

ANNEX 1503010

1503010 – Custodial Table of Contents

Spec Item Title 1 General Information

1.1 Concept of Operations

2 Management and Administration

2.1 Definitions and Acronyms

2.2 Personnel

2.2.1 Certification, Training, and Licensing

2.3 Special Requirements

2.3.1 Pathogen Exposure

2.3.2 Special Requirements for Custodial Services in MTFs

2.3.2.1 MTFs Staffing

2.3.2.2 Qualifications and Training

2.3.2.3 Medical Examination

2.3.2.4 Procedure Manual

2.3.3 Special Requirements for Custodial Services in Food Handling Areas

2.3.4 Contractor-Furnished Equipment and Materials

2.3.4.1 Cleaning Equipment

2.3.4.2 Cleaning Products

2.3.4.3 Restroom Supplies

2.3.5 Unilateral Inventory Updates

2.3.6 Custodial Working Hours

2.4 References and Technical Documents

3 Recurring Work

3.1 Scheduled Services

3.1.1 Space Cleaning

3.1.1.1 Emptying Waste Containers

3.1.1.2 Low Area Cleaning

3.1.1.3 Lunch/Break Room Cleaning

3.1.1.4 High Area Cleaning

3.1.1.5 Interior Window Cleaning

3.1.1.6 Exterior Window Cleaning

3.1.1.7 Window Blinds Cleaning

3.1.1.8 Entrance Cleaning

3.1.1.9 Interior Glass Surfaces Cleaning

3.1.1.10 Drinking Fountains Cleaning

3.1.2 Floor Care

3.1.2.1 Sweeping and Dust Mopping

3.1.2.2 Vacuuming Carpets and Rugs

3.1.2.3 Cleaning Walk-off Mats

3.1.2.4 Spray Cleaning and Buffing

3.1.2.5 Wet Mopping

3.1.2.6 Stripping, Coating, and Buffing

3.1.2.7 Carpet and Rug Deep Cleaning

3.1.2.8 Floor Scrubbing

3.1.3 Restroom Services

3.1.3.1 Restroom Cleaning

3.1.3.2 Restroom Supplies

3.1.4 Group Shower/Locker Room Cleaning

3.1.5 Building Perimeter Services

3.1.5.1 Debris Removal

1503010 – Custodial Table of Contents

Spec Item Title

3.2 Playground Cleaning at Bldg 458, Child Development Center (CDC)

3.3 Other/Special Cleaning Services for DoDEA Facilities at Gricignano Support Site

3.3.1 Cafeteria Cleaning Services

3.3.2 Monday Cleaning Services

3.3.3 Spring Recess Cleaning Services

3.3.4 Winter Recess Cleaning Services

3.3.5 Summer Cleaning Services

3.3.6 Playground Debris Removal

3.3.7 Washing of School Facilities External Stairs

3.3.8 Exterior High Pressure Washing

3.3.9 Outdoor Tables and Benches Cleaning

3.3.10 During and Post Sporting Event Cleaning Services

3.3.11 Extended School Year Program Cleaning Events

3.4 Other/Special Cleaning Services for Housing Facilities at Gricignano Support Site

3.4.1 Housing Community Center Special Cleaning Services

3.4.2 Housing Welcome Center Exterior Cleaning Services

3.5 MTF Special Cleaning Services (Defense Health Agency)

3.5.1 Operating Rooms End-of-Day Cleaning Services

3.5.2 Special Cleaning of Chairs

3.5.3 HVAC Vents Cleaning

3.5.4 Hospital Quarter Deck Entrance Lobby Cleaning

3.5.5 Elevator Cleaning Services

3.5.5.1 Daily Cleaning

3.5.5.2 Quarterly Cleaning

3.5.6 Semiannual Floor Deep Cleaning

3.5.7 Annual Tiled Floor Deep Cleaning and Grout Resealing

3.5.8 Non-Patient Bed Making (Duty Rooms)

3.5.9 Annual Special Event Custodial Services

3.6 Carney Park Pool Bathhouse Special Cleaning Services

3.7 Custodial Services Orders

4 Non-Recurring Work

1503010 - Custodial Spec Item

Title Description

1 General Information

The Contractor shall provide all labor, management, supervision, tools, material, and equipment required to perform custodial services at NSA Naples, Italy, and all outlying support sites to include Capodichino Base, Gaeta Department (Latina), Support Site Gricignano, Carney Park, Lago Patria and Mt. Camaldoli.

1.1 Concept of

Operations

The intent of 1503010 Custodial is to specify the requirements for custodial and Medical Treatment Facility (MTF) housekeeping services related to the cleaning of facilities.

Custodial and housekeeping requirements consist mainly of services that ensure the cleanliness and sanitation of working environments, both interior surfaces of facilities and exterior perimeter surfaces in area adjacent to facilities. Services include removal of waste material from interior containers, transport and deposit into exterior commercial waste material

Item

Title Description containers (dumpsters) located in the vicinity of facilities receiving custodial services.

Mandated and special cleaning requirements are included for the applicable Youth Program (CYP) facilities and MTFs. The main goal of MTF housekeeping is to prevent infectious disease transmission within the MTF.

Other requirements are specified elsewhere within this contract as follows:

• Maintenance and repairs to facilities and fixtures are detailed in 1502000, Facilities Investment.

• Custodial services include waste removal for buildings and service locations to collection points, however, disposal of waste from collection sites is addressed in 1503030 Integrated Solid Waste Management.

• Sweeping and removal of debris from major paved surfaces, e.g., streets, parking lots, and sidewalks not within defined facility perimeter areas are addressed in 1503060, Pavement Clearance.

• Collection, removal and disposal of biohazardous medical waste generated in MTFs is addressed in 1800000 Environmental.

Item

Title Description

2 Management & Administration

2.1 Definitions and

Acronyms

Definitions and Acronyms are listed in J-1503010-01.

2.2 Personnel The Contractor shall provide personnel with the qualifications, technical knowledge, experience and skills required for efficient operations within the custodial function.

2.2.1 Certification, Training, and Licensing

The Project Manager, Site Safety and Health Officer and other Contractor personnel performing work where they may be exposed to blood or other potentially infectious materials shall receive pathogen training prior to beginning service. The Contractor shall submit Pathogen Training Certificates per Section F.

2.3 Special Requirement

2.3.1 Pathogen Exposure The Contractor shall comply with 29 CFR-1910.1030 at all times if personnel are performing work where they may be exposed to blood or other potentially infectious materials.

The Contractor shall have an established Exposure Control Plan accessible to employees. This plan shall be reviewed annually and comply with 29 CFR- 1910.1030.

Employees in areas subject to higher exposure risk (such as hospitals) shall submit to all required testing and receive vaccinations as required by the installation.

2.3.2 Special

Requirements for

Item

Title Description

Custodial Services in MTFs (Defense Health Agency)

2.3.2.1 MTFs Staffing Custodial services in MTFs shall be performed by qualified and competent personnel who have successfully accomplished similar work at other MTFs.

Hospital’s regular working hours are from 0730-1630, five days per week, Monday through Friday, expect for Spanish holidays. However, portion of the custodial work requires Contractor continuous operations, 24 hours a day, every day of the year including all national U.S. and Italian holidays.

Only female employees shall be authorized to perform custodial services required by this contract in the Women's and Obstetrical Wards of the hospital.

Contractor's personnel designated to perform work in the Surgical Zone and Nursery shall be the only individuals permitted access to the operating room and nursery. When necessary for the contract’s supervisor to inspect the spaces in the Surgical Zone and nursery, arrangements shall be made with the Performance Assessment Representative (PAR) twenty-four (24) hour in advance.

Personnel assigned to designated areas within MTFs requiring dedicated housekeeping staffing, e.g., critical patient care spaces, are considered key personnel. Personnel assigned to these dedicated staffs shall not wear cologne or perfume while working in these areas.

In the event personnel in dedicated staffing areas are absent because of illness, a written note from a health official stating the employee is no longer contagious shall be submitted per Section F.

2.3.2.2 Qualifications and

Training

All personnel performing custodial services in MTFs shall be specifically qualified and trained in their responsibilities in infection control.

Employees who have never received training in the cleaning of MTFs, comparable to that specified below, shall complete this training, at Contractor’s expense, prior performing any work under this contract. Initial training shall have duration of not less than two (2) days, minimum 12 classroom hours, and shall be detailed to address all tasks and room/area/building designations contained in this specification. Proof of training shall be provided to the KO per Section F.

Minimum training shall include, but not be limited to, the following:

a. Orientation of basic bacteriological concepts including the basics of how disease is caused, transmitted, and how it can be prevented, reduced, or contained through proper cleaning methods.

b. Infection control orientation, relating duty functions to the technical provisions of this specification.

c. Use and handling of germicide detergents, supplies, and equipment.

d. Care and maintenance of Contractor and Government-furnished items.

Item

Title Description

e. Familiarization with applicable hospital policies/regulations and their effect on custodial services. This includes, but is not limited to, “The Joint Commission” (TJC) safety requirements. Portions of the TJC publication will be made available to the Contractor by the KO.

f. Duties and responsibilities of each employee.

g. Procedures for replacing cleaning supplies and obtaining equipment repair.

h. Role of custodial personnel in the health and well-being of hospital patients.

Techniques and methods for measuring the quality of work performance.

2.3.2.3 Medical

Examination

The Contractor shall provide results from medical examination (not older than three (3) months), for each employee assigned to perform custodial services at MTFs to the KO prior to commencement of work as per Section F. Under the provisions of this contract, certified employees shall be free of any infections or contagious disease at time of employment. The Government reserves the right to require re-examination, at the Contractor's expense, of any employee as determined necessary by the KO, and to require more definitive examinations for those employees performing duties in critical care areas. Contractor's employees considered contagious or infectious shall not be permitted to enter MTFs.

2.3.2.4 Procedure Manual The Contractor shall establish a General Procedural Manual for cleaning MTFs and submit to the KO for approval as per Section F. An English and Italian version of this procedure manual shall be made available for use by custodial personnel and shall be utilized to support the Contractor’s training program. Written procedures shall be developed for each department to guide personnel in providing a hygienic environment for patient and staff.

Procedures, for example, shall incorporate guidelines for the use, cleaning and care of cleaning equipment, as well as for the measurement and proper use of cleaning supplies.

Visible display within each area of an outline on cleaning procedures (as described in this technical specification) is required. Procedures outlines shall be typed, framed, and affixed to the structure for review by Contractor employees, in their cleaning areas. Outlines, frames, locations and method of installation shall be approved by the KO before actual installation.

The Contractor shall attached specific individual duties in checklist form to each employee's mobile work station.

The procedure manual shall include a work distribution plan and a staffing plan.

The Contractor shall maintain on file the latest edition of the procedure manual and copy shall be provided to the KO and the hospital Facilities Department as per Section F.

2.3.3 Special

Requirements for

The Contractors shall clean all food areas, including, but not limited to, Commissary areas, School Cafeterias, Sure Start Center, Kindergarten, Item

Title Description

Custodial Services in Food Handling Areas

School Home Economics areas, and breakroom areas with proper and specific custodial services techniques (i.e. methods of operation, equipment/tools, and cleaning products) for the purpose of preventing/combating food contamination and the spread of infections. Every person performing custodial services at the above areas shall comply with all applicable local sanitary laws, norms, and regulations.

2.3.4 Contractor-

Furnished Equipment and Materials

The Contractor shall provide all Contractor’s furnished equipment and material specifications to the KO prior to purchasing per Sec F.

Specifications shall be provided in both English and Italian.

2.3.4.1 Cleaning Equipment All equipment necessary to perform custodial services shall be furnished, maintained, repaired, and operated by the Contractor and shall be specifically qualified for execution of work required by this contract.

Contractor-furnished equipment shall be industrial-type and appropriate for the tasks being accomplished and the type of space/surface to be cleaned;

housekeeping-type equipment shall not be acceptable.

Contractor-furnished equipment shall be in good operating condition at all times and in sufficient quantity to perform the work as outlined in this technical specification.

2.3.4.2 Cleaning Products All cleaning products to be procured by the Contractor shall require prior approval by the KO. The Contractor shall submit a list of proposed products per Section F. The KO may at any time require samples of cleaning products being used under this contract.

For cleaning operations at the school facilities (DoDEA), the Contractor shall use hospital grade sanitizing products.

2.3.4.3 Restroom Supplies All Contractor-furnished restroom supplies (e.g. hand liquid soap, toilet paper, and paper towels, etc.) shall be appropriately sized to match existing dispensers. Restroom supplies shall be of acceptable industrial grade and quality and shall be approved by the KO prior to use. Toilet paper shall be double layered and have a minimum of 500 sheets per roll.

The Contractor shall submit samples and technical documentation of proposed products per Section F.

2.3.5 Unilateral Inventory

Updates

The Government will notify the Contractor when a custodial inventory change occurs. Inventory changes will not require a contract modification provided that:

- COL and/or Service Class remain the same; or

- Proposed service time changes are within working hours; or

- Total square meters resulting from layout changes remain the same

For floor type changes (i.e. from carpeted to uncarpeted and vice versa), a contract modification will not be required.

The above changes will be notified to the Contractor by KO/COR letter/email.

The Contractor shall maintain inventories/maps up to date and provide copy per Section F.

Item

Title Description

2.3.6 Custodial Working

Hours

Custodial working hours are provided in the custodial inventories in Section J. The Contractor shall start services no earlier than specified start time and shall complete services no later than specified completion time. Where not specified in Section J, regular Government working hours shall apply.

The custodial inventory in Section J shows whether services shall be provided on US holidays and Italian holidays/ Local National Rest Days, however on three to four days per year (US holidays only), services will still need to be provided. In the month of February or March, the Government will provide the updated holiday calendar to the Contractor for each option year.

2.4 References and

Technical Documents

References and Technical Documents are listed in J-1503010-02.

Item

Title Performance Objective

Related Information Performance Standard

3 Recurring Work

The Contractor shall provide custodial services to ensure facilities are clean and sightly.

The Contractor's cleaning techniques, equipment and products shall protect the integrity of surfaces, finishes and floor coverings.

Common Output Level Standards (COLS) are defined by Commander, Navy Installations Command (CNIC) for Navy Shore Commands.

The Contractor shall provide services at the associated frequencies for COL3 as provided in J-1503050-03.

Facilities or spaces listed as Prestige in the Custodial Inventory provided in J- 1503010-03 shall receive services at COL2.

Customers not funded by CNIC receive services at the associated frequencies shown by Service Class in J-1503010- 04.

The Contractor shall perform service at frequencies given in J-1503010-05 per Mandated Service Classes for Hospitals and Clinics and J-1503010-06 per Mandated Service Classes

Facilities and other designated areas are clean, sanitized and sightly, consistent with the specified COL3 and/or service class.

Item

Title Performance Objective

Related Information Performance Standard for Child Youth Program Facilities.

For MTF buildings and spaces, the Contractor shall comply with the most stringent requirements specified in the following:

- The Joint Commission Accreditation Manual for Hospitals; - BUMEDINST 6280.1, Management of Infectious Waste;

- American Society for Healthcare Environmental Services (ASHES), Practice Guidance for Healthcare Environmental Cleaning;

- International Executive Housekeepers Association (IEHA) standards; and

- USNHNAPINST 6220.1L

Hospital Infection Prevention and Control Program.

Hospital grade disinfectant detergent registered by the EPA and approved by the Infection Control Committee shall be used for environmental surface cleaning in Defense Health Agency spaces.

The Contractor shall develop and submit an Annual Work Schedule and Monthly Work Plan for all custodial services per Section F. The Monthly Work Plan shall clearly indicate the day of performance of each service for each building, complete with time frames during which Contractor’s employees will actually perform their duties.

Time frames shall be within the specified working hours.

The Contractor shall return areas damaged as a result of

Item

Title Performance Objective

Related Information Performance Standard

Contractor negligence or abuse under this contract to their original condition at no cost to the Government.

The Custodial Inventory is provided in J-1503010-07 detailing surface areas, floor types, allowable working hours, and other relevant information.

Custodial Floor Plans are included in J-1503010-08.

3.1 Scheduled

Services

The Contractor shall provide scheduled custodial services to ensure facilities are clean and sightly.

All waste and debris removed from facility interiors and perimeter areas shall be transported and deposited into the appropriate commercial waste container (dumpster) located at the nearest collection point to the facility.

Facilities and other designated areas are clean, sanitized and sightly, consistent with the specified COL3 and/or service class.

No Contractor caused custodial violations in patient care areas result from The Joint Commission audits or Naval Hospital Naples surveys.

Work is completed in accordance with the Contractor’s schedule and specified frequencies.

3.1.1 Space Cleaning The Contractor shall

clean spaces to ensure they are clean, sanitary and sightly.

The Contractor shall return furniture and other items moved during performance to their original positions.

The Contractor shall under no circumstances unplug or disconnect any equipment, machines or computers.

Areas designated as “Clean Rooms” require special uniforms (‘bunny suits’ or scrubs) to be donned by Contractor’s personnel prior to entering and during the cleaning operation. Clean

Facilities and other designated areas are clean, sanitized and sightly, consistent with the specified COL3 and/or service class.

Furniture and other items moved returned to original position.

Clean Rooms are maintained free of dust in accordance with clean room protocols.

Item

Title Performance Objective

Related Information Performance Standard

Room uniforms shall be provided by the Contractor.

Areas designated as “Clean Rooms” are identified on the Custodial Inventory provided in J- 1503010-07.

Services are performed at the specified frequencies.

3.1.1.1 Emptying

Waste Containers

The Contractor shall empty waste containers and ensure containers are refuse-free, clean and sanitary.

The Contractor shall collect and dispose of items placed adjacent to waste containers and marked "TRASH." Waste collection excludes individual items that exceed ten (10) kilograms in weight.

All waste that is dropped during the waste removal process shall be picked up and properly disposed. All spills that occur during the waste removal process shall be properly treated and cleaned.

The Contractor shall collect all waste from desk-side waste containers and/or interior collection points unless otherwise specified. All waste shall be moved to designated refuse containers.

All desk-side waste containers are furnished by the Government and will be already in place.

The Contractor shall provide each waste container with a plastic waterproof liner of a size appropriate for the container. Containers found soiled (i.e. missing or broken plastic liner) shall be damp wiped with a disinfectant detergent prior to replacing the liner.

Containers that become unusable shall be replaced with new equivalent in size and capacity at the Contractor’s expense.

Waste containers are empty and clean.

Waterproof liners are provided and replaced when soiled or unserviceable.

Item

Title Performance Objective

Related Information Performance Standard

3.1.1.2 Low Area

Cleaning

The Contractor shall provide low area cleaning services to ensure surface areas are clean.

Low area cleaning includes dusting and wiping clean all furniture and fixtures (e.g., partitions, radiators, chairs, hand rails in stairways and corridors, elevators, grills, ledges, sills, walls, moldings, ledges, baseboards, interior and exterior doors, frames, light fixtures, chalk and dry boards and trays, mirrors, glass, pipelines, conduit, venetian blinds, corridors, lobbies, miscellaneous hardware and bright metal work and similar dust catching surfaces) to a maximum height of 2.1 meters above floor level.

Low area cleaning does not include desktops of occupied cubicles or offices.

Surfaces are clean.

3.1.1.3 Lunch/Break

Room Cleaning

The Contractor shall provide cleaning services in lunch/break room areas to ensure areas are clean and sanitary.

Employee lunch/break room areas shall include sinks, countertops, trash containers, cooking equipment, coffee makers, and dining areas/lunch rooms. Soap and paper towel shall be provided and dispensers shall be refilled where present.

If dispensers for soap, towels or other equipment is damaged, the Contractor shall report the repair/replacement needed to the Government and provide a temporary container (soap pump, towel holder, etc.) until the replacement equipment can be installed.

The Contractor shall collect all waste from lunch/break room areas. All waste shall be moved to designated refuse containers.

All waste that is dropped during the waste removal

Lunch/break room surfaces are is clean and sanitary.

Lunch/break room waste containers are empty, clean, and waterproof liners have been replaced.

Dispensers are refilled and supplies are restocked to meet demand.

Item

Title Performance Objective

Related Information Performance Standard process shall be picked up and properly disposed.

The Contractor shall clean and service all kitchen and food service areas as part of lunch/break room area cleaning.

3.1.1.4 High Area

Cleaning

The Contractor shall provide high area cleaning services to ensure surfaces are clean.

High area cleaning includes dusting and wiping clean all surfaces above 2.1 meters but not exceeding 4 meters from floor level, including overhead piping, light fixtures, ceiling fans, vents, and ceiling areas to include HVAC diffusers and return grills.

The Contractor shall clean the exterior and interior surfaces of the light fixture.

The Contractor shall ensure that overhead fixtures are protected from damage.

High area cleaning includes removal of all debris created, including debris falling into low areas.

Surfaces are clean.

3.1.1.5 Interior

Window Cleaning

The Contractor shall clean window surfaces and adjacent areas to ensure that surfaces are clean and sightly.

Interior window cleaning shall be scheduled concurrently with exterior window cleaning.

Interior window cleaning shall include wiping clean all window sashes, sills, woodwork, and other surroundings of glass.

All interior windows are clean and sightly, free of streaks and spots.

3.1.1.6 Exterior

Window Cleaning

The Contractor shall clean window surfaces and adjacent areas to ensure that surfaces are clean and sightly.

Where present, the Contractor shall clean both sides of the storm window glass and frames.

When screens are present, the Contractor shall remove and clean the screen such that it is free of debris and dust before reinstalling over cleaned windows. Work will not be

All exterior windows are clean and sightly, free of streaks and spots.

Storm windows and window screens are clean where present.

Item

Title Performance Objective

Related Information Performance Standard considered complete until screens are reinstalled.

Exterior window cleaning shall be scheduled concurrently with interior window cleaning.

3.1.1.7 Window Blinds

Cleaning

The Contractor shall clean window blinds to ensure they are clean and available for use in a timely manner.

Contractor shall clean both sides of blinds and blinds frame.

The Contractor may remove blinds for cleaning but shall be rehung at their original location within two working days following removal.

Blinds are clean and in the same operational condition as prior to cleaning.

If removed for cleaning, blinds are returned to their original location within two (2) working days.

3.1.1.8 Entrance

Cleaning

The Contractor shall clean doors and all associated glass of the entrance to ensure doors and glass surfaces are clean and sightly.

Entrances surfaces include but are not limited to the exterior and interior side of the doors, associated transoms and sidelights up to four (4) meters in height.

When the entry is an atrium entrance, the Contractor shall clean both sets of doors and all associated glass.

Surfaces shall be free of all dirt and provide a clear, streak-, smudge- and mark-free appearance.

Glass surfaces are clean and sightly on both sides and for the full height of the glass.

Doors are clean and free of all dirt and marks.

3.1.1.9 Interior Glass

Surfaces Cleaning

The Contractor shall clean all interior glass to ensure glass surfaces are clean and sightly.

Glass surfaces include but are not limited to interior doors, partitions, and walls up to four

(4) meters in height.

Surfaces shall be free of all dirt and provide a clear, streak-, smudge- and mark-free appearance.

Glass surfaces are clean and sightly on both sides and for the full height of the glass.

3.1.1.10 Drinking

Fountains Cleaning

The Contractor shall clean drinking fountains to ensure they are clean, sanitary, and sightly.

Drinking fountain surfaces shall be properly disinfected.

The Contractor shall inform the KO or designed representative when drinking fountains are discovered to be defective during servicing.

Drinking fountains are clean, sanitary, and sightly.

3.1.2 Floor Care The Contractor shall

provide floor care

The Contractor shall move wheeled movable furniture and

Floors are clean, sightly and sanitary consistent

Item

Title Performance Objective

Related Information Performance Standard services to ensure they are clean and sightly, and sanitary where applicable.

equipment, non-permanent rugs and other floor coverings prior to floor care services. The Contractor shall return furniture, rugs, floor coverings, and other items moved during services to its original position.

When caring for raised deck floors, the Contractor shall ensure that all items below the floor are protected from damage.

The Contractor shall clean and sanitize MTF patient care area floors per The Joint Commission and

USNHNAPINST 6220.1L

Hospital Infection Prevention and Control Program housekeeping standards, protocol and guidelines.

Floor care services shall be performed in a manner that minimizes interference with daily Government operations.

Floor care operations requiring use of mechanized equipment shall be scheduled after Government Regular Working Hours.

The Contractor shall post warning signs and barricades in areas of floor care operations, as appropriate, to ensure personnel safety.

Floors in Dust Free spaces shall be serviced using equipment which emit airborne particles no larger than 0.3 micrometers, and are 99.9% efficient.

Equipment to be used in these spaces requires prior approval of the KO. The Contractor shall maintain equipment used with COL3 and/or specified service class.

MTF patient care area floors are clean, sanitary and sightly per specified requirements.

Safety warnings are posted during floor care operations.

Item

Title Performance Objective

Related Information Performance Standard in these spaces at optimum serviceability. Equipment that cannot achieve the specified requirements shall be replaced immediately by the Contractor.

3.1.2.1 Sweeping and

Dust Mopping

The Contractor shall sweep or dust mop uncarpeted floors to ensure floors are free of debris and dust.

The Contractor shall sweep or dust mop uncarpeted floors, including stairwells and elevators.

Sweeping shall be done in conjunction with wet mopping where locations are the same and frequencies fall within the same month.

Floors are free of debris and dust.

3.1.2.2 Vacuuming

Carpets and Rugs

The Contractor shall vacuum carpets and rugs to ensure they are free of debris and dust.

Contractor shall vacuum carpets and rugs and provide spot cleaning as needed.

In addition to rugs which may occasionally be found within the various facilities, the following rug inventory is provided:

Elementary School (Bldg 2057):

- 26 approx. 10 m2 ea.

- 40 approx. 8 m2 ea.

- 23 approx. 4 m2 ea.

- 25 approx. 1.5 m2 ea.

Child Development Center (Bldg 2065):

- 40 ea., for an approx. total of 150 m2

MWR (Bldg 752):

- 1 30 m2

- 2 3 m2 ea.

Carpets and rugs are free of debris and dust.

3.1.2.3 Cleaning Walk-

off Mats

The Contractor shall clean the walk-off mats and surfaces below the mats to ensure mats and surfaces are clean.

The Contractor shall return mats to their original locations after cleaning.

During cleaning of mats, the Contractor shall clean covered surfaces, e.g., floors, dirt traps.

The Contractor shall notify the KO when walk-off mats are

Walk-off mats and surfaces below the mats are clean.

Item

Title Performance Objective

Related Information Performance Standard defective, missing, or not serviceable.

3.1.2.4 Spray Cleaning

and Buffing

The Contractor shall spray clean and buff floors to ensure floors are clean and present a sightly appearance.

The Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates.

Floor products used shall result in a non-slip finish.

Informational Note:

Approximately 70% of the total uncarpeted floor area in this contract does not require spray cleaning and buffing (e.g.

ceramic tiles, gres tiles, and concrete flooring).

Floors are clean and have a uniform glossy finish.

Non-slip floors are clean and have a uniform matte finish.

3.1.2.5 Wet Mopping The Contractor shall

wet mop floors to ensure that floors are clean, and sanitary where applicable.

The Contractor shall wet mop uncarpeted floors, including stairwells and elevators. Scuff marks, spots, and dried stains shall be removed.

The Contractor shall use a microfiber looped mop system or equivalent to sanitize floors in MTF spaces designed as medical patient care areas.

To minimize the infectious disease cross-contamination risk, the Contractor shall change the mop head not less than after every third room or whenever germicidal solution appears dirty.

Anytime a mop must be used for the removal of body fluids (e.g., blood, urine, feces, vomitus), both the mop head and germicidal solution shall be changed before cleaning another area.

Medical patient care and galley floors to be sanitized are identified on the Custodial Inventory provided in J- 1503010-07.

Floors are clean.

Medical patient care areas and galley floors are clean and sanitized as specified.

Item

Title Performance Objective

Related Information Performance Standard

3.1.2.6 Stripping, Coating, and Buffing

The Contractor shall strip, coat and buff floors to ensure that floors are clean and sightly.

The Contractor shall coat floors to ensure continuous protection.

The Contractor shall strip, coat, and buff uncarpeted floors, including stairwells and elevators.

During cleaning operations, the Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates.

For continuous protections, the Contractor shall apply sufficient coats of product to protect floors from traffic and use.

Floor products used shall result in a non-slip finish.

All stripping, coating, and buffing to be performed in MTFs during work days shall not start before 1700 hr.

Informational Note:

Approximately 70% of the total uncarpeted floor area in this contract does not require stripping, coating, and buffing (e.g. ceramic tiles, gres tiles, and concrete flooring).

Floors are clean, free of previously applied coat, and have a uniform glossy finish.

Floors are properly coated and protected.

Non-slip floors are clean and have a uniform matte finish.

3.1.2.7 Carpet and Rug

Deep Cleaning

The Contractor shall deep clean carpets and rugs to ensure that floors are clean, sightly and available for use in a timely manner.

Acceptable methods for deep cleaning include shampooing, chemical extraction, steam cleaning, and other similar commercially performed deep cleaning processes.

The Contractor shall provide drying equipment as necessary.

Carpet deep cleaning to be performed in MTFs during work days shall not start before 1700 hr. For all other locations, cleaning shall not start before ending of regular working hours.

Carpets and rugs are clean and sightly.

Carpet and rugs are deep cleaned as specified.

Carpets and rugs are dry and passable in 12 hours.

3.1.2.8 Floor

Scrubbing

The Contractor shall scrub floors, The Contractor shall machine scrub all ceramic tile surfaced

Floor surfaces, including joints and corners, are

Item

Title Performance Objective

Related Information Performance Standard including joints and corners, to ensure they present a clean, dry appearance free from dirt, scuff marks, smears, and stains.

floors, to include showers.

Following is a list of areas requiring floor scrubbing:

Gricignano Support Site

- Bldg 2072B EDIS (Defense Health Agency), rooms nos.

1064, 1065, 1066, 1067, 1068, 1069, 1070, 1071 and 1072.

- Bldgs 2073 and 2074 (Housing), all rooms.

- Bldg 2091 (Region), rooms nos. 1, 41, 42, 43, 44, 45, 93, 102, 103, 104, 105, 107, 108, 109, 110 and 111.

clean and sightly, without embedded dirt, cleaning solution, film debris, stains, marks, wads of gum, tar and similar substances.

3.1.3 Restroom

Services

The Contractor shall service restrooms to ensure they are clean, sanitary, sightly, and stocked with sufficient supplies.

The Contractor shall provide restroom supplies that are compatible with existing dispensers. The Contractor shall not change type or model of dispensers or soap without approval by the KO.

All cleaning materials and equipment used in restrooms shall not be used in any other areas outside the restrooms.

The Contractor shall inform the KO or designed representative when paper towel and toilet paper dispensers and plumbing fixtures are discovered to be defective, damaged or missing during servicing.

The Contractor shall clean and sanitize restrooms serving patient care areas per The Joint Commission and

USNHNAPINST 6220.1L

Hospital Infection Prevention and Control Program and housekeeping standards, protocol and guidelines.

All restroom surfaces are clean, sanitary, and free of offensive odors.

Restrooms are adequately stocked with restroom supplies to meet demand.

Item

Title Performance Objective

Related Information Performance Standard

The Contractor shall clean and service restrooms, locker rooms, showers, classrooms, patient care and exam rooms, to include HVAC diffusers and return grills, all sink fixtures, soap, sanitizer and paper towel dispensers located outside restroom areas as part of restroom services.

Restrooms and showers/locker rooms shall be clearly marked "Closed for Cleaning" during the time of cleaning and servicing by attendants of the opposite gender.

Informational Note: 90% of exam rooms located in MTFs have sinks.

3.1.3.1 Restroom

Cleaning

The Contractor shall clean and disinfect restrooms to ensure they are clean, sanitary, and free of offensive odors.

All cleaning materials and equipment used in restrooms shall not be used in any other areas outside the restrooms.

The Contractor shall segregate Cleaning materials, e.g.

sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls from those utilized to clean showers, lavatories, sinks and countertops.

All restroom surfaces, e.g.

floors, walls, partitions, fixtures, countertops, mirrors, and shower areas shall be cleaned and disinfected.

Tiled walls/partitions and washable surfaces other than paint-finished walls up to a height of 2 meters above floor level shall be washed and cleaned free of dirt, stains, and streaks. Abrasive cleaners shall not be used on fiberglass surfaces. All tiled walls, including cracks and those

All restrooms are clean, sanitary, and free of offensive odors.

No graffiti present on restroom surfaces.

Cleaning is performed at the specified frequencies.

Item

Title Performance Objective

Related Information Performance Standard under fixture edges and lips, shall be free of dirt, marks, streaks, stains, deposits, and grout seams. All surfaces shall be rinsed with clear water and dried to be free of soap residue, detergent film, rust stains, and mold deposits.

The Contractor shall disinfect all restroom surfaces, e.q.

floors, walls, partitions, washrooms, toilets, urinals, showers, tubs, fixtures, countertops, mirrors, and shower areas to ensure they are sanitary, free of spots, water spots, scale buildup, soap scum, stains, odors, and any other deposit.

All graffiti from restroom surfaces shall be removed.

3.1.3.2 Restroom

Servicing

The Contractor shall service restrooms to ensure they are stocked with sufficient supplies and waste containers are emptied.

The Contractor shall furnish all restroom supplies to include hand liquid antibacterial soap, toilet paper, toilet seat protectors, waste containers, and feminine hygiene bins liners, and paper towels approximately sized to match existing dispensers.

Where paper towel dispensers are not available, the Contractor shall place paper towels on the nearest countertop or other suitable surface.

Where hand liquid antibacterial soap dispensers are not available or are temporarily broken, the Contractor shall provide bottled type dispensers.

Restroom supplies furnished by the Contractor shall be of acceptable industrial grade and quality and shall be approved by the KO prior to use. The

Restroom supplies are filled to capacity and are available.

Restroom waste containers are empty, clean, and waterproof liners have been replaced.

Cartridges removed from School’s soap dispensers are disposed of in accordance with all applicable laws and regulations.

Services are performed at the specified

Item

Title Performance Objective

Related Information Performance Standard

Contractor shall submit samples and technical documentation of proposed products per Section F.

The Contractor shall collect all waste from all restrooms. All waste shall be moved to designated refuse containers.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

Restroom soap dispensers within School facilities are cartridge-type dispensers.

Contractor-furnished cartridges shall be 1000 ml (1 liter) in size/capacity, disposable type, and shall match the existing dispensers.

Cartridges removed from School’s soap dispensers shall be disposed of by the Contractor in accordance with all applicable laws and regulations.

3.1.4 Group

Shower/Locker Room Cleaning

The Contractor shall provide cleaning services in group shower/locker rooms to ensure areas are clean and sanitary.

The Contractor shall not use any cleaning materials and equipment used in shower/locker rooms to clean any other areas outside of the shower/locker room.

The Contractor shall segregate cleaning materials, e.g., sponges, cloths, brushes, and similar items used to clean toilets, urinals, floors, and walls from those…