J-0200000-05 Sample Problem Resolution Matrix.pdf

PDF 661 KB Posted

Attached to
Base Operations Support (BOS) Services at Naval Air Station (NAS) Jacksonville, FL and Outlying Areas
Solicitation number
N6945026R0007
Issued by

About this file

This document is a Sample Resolution Ladder for Naval Air Station Jacksonville, Florida, depicting a hierarchical communication and escalation matrix across three organizational columns: NAVFAC, Contractor, and End User. The ladder outlines multiple levels of organizational roles and responsibilities, ranging from field supervision/lead supervisors to executive-level leadership, including positions such as COR/CS, Project Managers, Public Works Officers, and Commanding Officers from various naval and contracting entities. The resolution ladder provides a structured approach for addressing issues, communicating concerns, and escalating matters through progressively senior organizational levels, with clear delineation of roles at each stage of potential problem resolution.

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Text version

NAVFAC Contractor

Executive

CDR, NAVFAC LANT CDR, NRSE

Project Manager

Field Supervision

Senior Leader

Field Director

End User

CO, NAVSTACO, NAVFAC SE

Naval Air Station Jacksonville, FLorida Sample Resolution Ladder

Navy Lodge

CNRSE

Requirements Branch Head

Facility Management

Director

Public Works

Officer

COR/CS

FEAD

Public Works

Officer

Major Customer

Lead/Supervisor

Project Manager/DPM

Senior Executive

Executive

Manager john.r.anderson9 Cross-Out john.r.anderson9 Cross-Out

File details come from the government source that posted it. Updated .