FAR 52.212-2 EVALUATION--COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES.pdf

ADDENDUM

FAR 52.212-2 EVALUATION--COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2021)

(a) The Government will award a contract resul ng from this solicita on to the responsible offeror whose offer conforming to the solicita on will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers:

The award will be made to the lowest priced technically acceptable proposal. Proposals will be evaluated for technical acceptability (including past performance), but will not be ranked using the non-price Factors (and Subfactors). In order for an Offeror to be considered for award, the proposal must receive an “Acceptable” ra ng in every non-price Factor. A proposal receiving a ra ng of “Unacceptable” in any non-price Factor will not be eligible for award.

Evalua on Factors

Factor: Technical – Staffing/Management The proposal will be evaluated on the clarity and reasonableness of the technical approach to accomplish the complexity and magnitude of the Government’s requirements. The offeror shall demonstrate a technical approach that successfully accomplishes the PWS requirements. Staffing/Management Approach. This sub factor will be u lized to evaluate the Offeror’s ability to provide a staffing and management approach mee ng all contract qualifica ons and requirements outlined in the PWS. To be considered acceptable, the offeror shall: (1) Provide a comprehensive outline of business process to be u lized in providing EFMP Respite Care Provider Services, (2) clearly describe the management structure of personnel, decision making authority, and areas of responsibility, (3) which parts of the organiza on are responsible for managing and accomplishing each task. Provide a staffing and management approach for accomplishing each task.

Sub-Factor: Staffing/Management - Demonstrate experience working with commercial and/or military Child, Youth and School Programs that provide care for individuals with special needs. Offeror shall address (1) the number of staff working or who have worked with commercial and/or military programs that provide respite care to children and adults with special needs, (2) the loca ons in which offeror has rendered services to commercial and/or military programs that provide respite care to children and adults with special needs, (3) the length of me (years) in which offeror has provided respite care or similar services, and (4) the cumula ve number of hours in which they have provided service per year for families with special needs.

Sub-Factor: Staffing/Management - Include resumes of employees who meet the requirements outlined in PWS Paragraph 1.13 and below:

- Program Manager: Specialized Work Experience - 10 years’ experience with Respite Care providing similar support services and Program Admira on. 10- Years Experience working with Military Families and Army Programs; (within 5 years of date of solicita on). 10 Years (within 5 years of date of solicita on) of case management with special needs and/or behavioral health Clients. Respite Care training - must have completed training on providing respite care. Educa on: MA - Mental Health Counseling/Healthcare administra on/Psychology or other Healthcare related field. In lieu of a MA, a BS in related field with at least 5 years of Respite management experience. Clearance: None; Cer fica ons: None

- Alternate Program Manager: Work Experience - Minimum 5 years (within 5 years of date of solicita on) working on similar support services contracts. Specialized work experience: Minimum of 4 years managing Respite Care Contracts; 3-5 years (within 5 years of date of solicita on of Respite Care Case Management. Minimum 3 years providing in home Respite Care. of event planning experience. Educa on:

Minimum Bachelor's Degree in Educa on, Special Needs Educa on, or Nursing. Clearance: None;

Cer fica ons: None

- Regional Coordinators: Work Experience - Minimum 3 years working on similar support services contracts. Specialized work experience: Minimum 3 years working with Army Programs; Minimum 3 Years working distance managing employees; Minimum 3 years working approving payroll. Educa on:

Minimum Bachelor's Degree in Business Administra on or related field. Clearance: None; Cer fica ons:

None

- Recruiter: Work Experience: Minimum 3 years sourcing professional candidates that require creden aling Level III and IV RCPs. Specialized work experience: None; Educa on: Minimum Bachelor's Degree in HR or related field. Clearance: None; Cer fica ons: None

Sub-Factor: Staffing/Management - Outline (1) number of complaints filed against the OFFEROR with any consumer agency within the past five years, (2) describe Course of Ac on(s) (COA) taken to address complaint, and

(3) detail the length of me from receiving the complaint and the ini a on of contact with complainant to addressing complaint and the length of me to resolving complaint. If none, state that there have been no complaints within such me period.

Sub-Factor: Staffing/Management - Include (1) names, addresses, and telephone numbers of any clients who have terminated services within the past two years for any reason, and (2) describe in detail the circumstances for the termina on. If none, state that there were no termina ons within such me period.

Factor: Opera onal Management This factor will be u lized to evaluate the Offeror’s ability to provide an opera onal management approach mee ng all contract qualifica ons and requirements outlined in the PWS. To be considered acceptable, the offeror shall:

Sub-Factor: Opera onal Management - (1) Outline a process/plan for ensuring no break in service with no or minimum risk to the Government, (2) provide a process that includes more than just inheri ng the incumbent providers, (3) provide a realis c me line for a completed transi on no less than 45 day but no more than 90 days a er contract (UNLESS INCUMBENT "Quid Pro Quo"), and (4) present mi ga ng strategies if offeror fails to meet the me line within their start up plan to meet full responsibili es of the respite care services.

Sub-Factor: Opera onal Management - Demonstrate adequate staff to perform the requirements via a detailed illustra on of the offeror’s network. Offeror shall (1) provide the number of years’ experience staff has working with recipients of respite care or similar services, (2) provide the minimum educa onal and training requirement for their current and future staff (to include key personnel and respite care providers Level III and Level IV), and (3) iden fy and provide the appropriate Department of Labor occupa onal code.

Sub-Factor: Opera onal Management - Demonstrate adequate staff to perform the requirements. Offeror shall

(1) provide the number of years of applicable experiences the Offeror and the Offerors subcontractor hold, and (2) provide plan to ensure subcontractors meet the requirements of the PWS.

Sub-Factor: Opera onal Management - Demonstrate (1) how the offeror will administer program eligibility, (2) how the offeror will screen providers to include determining level of care qualifica ons, (3) process to be u lized for matching EFM with qualifying providers, (4) process to be u lized for monitoring authorized usage per approved EFM, and (5) process used to gather data for monthly repor ng of all required data.

Sub-Factor: Opera onal Management - Demonstrate at least three (3) years of experience (1) planning mee ngs/events for the Federal Government or agencies equivalent in size and scope concerning background check requirements and processes, and (2) demonstrate process for coordina ng government requirements for background checks and panel review processes.

Sub-Factor: Opera onal Management - Demonstrates at least three quality control methodologies.

The Technical Factor will receive one of the adjec val ra ngs defined below. The subfactor ra ngs will be used to determine an overall ra ng for the factor. See evalua ng ra ngs listed below.

Factor: Past Performance - The Past Performance evalua on will assess the offeror’s probability of mee ng the solicita on’s requirements as indicated by that offeror’s record of past performance. Past Performance is assessed at the factor level a er evalua ng aspects of the offeror’s recent past performance and focusing on performance that is relevant to the services being procured under this solicita on. Offerors are cau oned that in conduc ng the performance risk assessment, the Government may use data provided in the offeror’s proposal and data obtained from other sources, such as the Contractor Performance Assessment System (CPARS), Electronic Subcontrac ng Repor ng System (eSRS) or similar systems.

Factor: Cost/Price - Cost and/or Price will be evaluated on a Lowest Price Technically Acceptable (LPTA) ra ng.

IAW FAR Part 15.101-2(b)(1) award will be made on the basis of the lowest evaluated price of proposals mee ng or exceeding the acceptability standards for non-cost factors.

(b) Op ons. The Government will evaluate offers for award purposes by adding the total price for all op ons to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the op on prices are significantly unbalanced. Evalua on of op ons shall not obligate the Government to exercise the op on(s).

(c) A wri en no ce of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the me for acceptance specified in the offer, shall result in a binding contract without further ac on by either party. Before the offer's specified expira on me, the Government may accept an offer (or part of an offer), whether or not there are nego a ons a er its receipt, unless a wri en no ce of withdrawal is received before award.

(End of provision)