ETVS RDVS STVS Section C.pdf

SECTION C DTFAWA-17-C-00023

DESCRIPTION OF SERVICES Modification P00041

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Scope of Work

1.0 INTRODUCTION

1.1 Scope

This Statement of Work (SOW) defines the tasks required for project management, configuration management, and quality control; temporary storage; site surveys; removal, refurbishment, configuration, factory test, installation, and site test of previously installed systems; warranty;

engineering enhancements, and training.

2.0 APPLICABLE DOCUMENTS

2.1 Document Listing

NFPA-70 National Electric Code

RDVS IIA Enhanced Baseline Factory Acceptance Test (FAT) Procedures, First Edition, 21 October

RDVS IIA Factory Acceptance Test Procedures BCU/CSU T1 Operation, Enhanced Large System Baseline, 7 November 2005

Enhanced ICSS Model 3080H Operations and Maintenance Manual, Transmission Network Supplement, Seattle, 0810020-901, October 2003

ETVS Specification FAA-E-2894A

ETVS Technical Instruction Book (TI 6650.53A)

RDVS 3080F Technical Instruction Book (TI 6650.57)

RDVS 3080H Technical Instruction Book (TI 6650.58)

STVS Technical Instruction Book (TI 6650.42A)

STVS Installation Plan (STVS E03), dated 17 March 1994

3.0 REQUIREMENTS

3.1 Project Management

The Contractor must perform project management including planning, scheduling, organizing, directing, and controlling all activities necessary to meet the requirements of this Statement of Work.

The Contractor must continuously monitor the technical, schedule, and cost performance of this contract and of related subcontracts that are under the Contractor’s control. The Contractor must

Page C-2 of C-11 provide schedule support including development and maintenance of Integrated Master Schedules employing the Critical Path Method.

The Contractor must control all contract activities including Subcontractor and vendor activities.

The Contractor must assign a Project Manager who must have the responsibility for controlling and coordinating all of the work performed under this contract. The Contractor must provide the Project Manager with the authority and adequate resources to ensure efficient and timely program execution.

The Project Manager must be the single focal point in the Contractor’s activity for all of the required project tasks. The Project Manager must be prepared at all times to present and discuss the current status of all contract requirements with the Contracting Officer and the Contracting Officer’s Representative (COR).

The project management effort must also include all activities related to material procurement cycles, inventory management, and the engineering support and manufacturing support disciplines necessary to produce line replaceable units (LRUs).

The Contractor must plan, support, conduct and participate in reviews at the Contractor’s facilities, when requested by the Government, expected to be one day meetings conducted approximately three times per year.

The Contractor must participate in a Post-Award Conference at the Contractor’s facilities expected no later than 30 days after contract award.

As part of the project management effort, the Contractor must perform Configuration Management and Quality Assurance Management.

As part of the project management effort, the Contractor must provide a Personnel Qualifications Report that provides documentation on the qualifications of Contractor training instructor personnel.

If the personnel conducting training have previously conducted the same training under the Rapid Deployment Voice Switch IIA (RDVS IIA), Enhanced Terminal Voice Switch (ETVS) or Small Tower Voice Switch (STVS) contracts, they do not need to be included in a Personnel Qualification Report under this contract. (CDRL A001)

3.2 Temporary Storage

The Contractor must provide temporary month-to-month storage service (IAW Section B of the Contract) for RDVS (including Configuration Control Management System (CCMS) test bed, ETVS and/or STVS systems and equipment.

The storage facility must provide a safe, secure, and suitable environment for sensitive equipment, including a climate-controlled space impervious to extreme hot or cold temperatures, rapid temperature variations, and excessive humidity. The air must be filtered to protect against dust particles, or the equipment otherwise dust- protected by wrapping or containerization.

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Access to the facility must be controlled by on-site personnel or routinely patrolled. The facility must be adequately insured for liability and loss of contents in the event of natural disasters or theft. The Contractor must assume total responsibility and accountability for all equipment while being transported to the storage facility, while in storage, and while being transported to the site designated for delivery.

The Contractor must provide a Government Furnished Equipment (GFE) report itemizing equipment held in storage at the Contractor’s facility. (CDRL A002)

3.3 Site Survey

3.3.1 Site Survey Conduct

The Contractor must conduct a detailed site survey in conjunction with Government representatives to determine the system configuration to which the RDVS, ETVS or STVS system will be configured and to determine the preparation requirements of the site including any requirements for mitigation of seismic conditions. This site survey must begin within 30 days of the Government's order for the site survey.

While performing site surveys, Contractor personnel must abide by all security provisions of the Federal Aviation Administration (FAA) locations being visited.

3.3.2 Site Survey Report, Site Installation Plan (SIP) and Site Installation Integration and

Acceptance Test Document (SIIATD)

The Contractor must deliver a Site Survey Report (SSR) for each site for which a Contractor site survey has been conducted. The SSR must identify key technical information regarding the site specific aspects of configuration of the system, and modifications required for power, communication lines or interfaces, cabling, grounding, and ducting for RDVS, ETVS, and STVS system installations.

(RDVS/STVS CDRL B001, Preliminary Submittal); (ETVS CDRL B002)

Following resolution of Government comments on the RDVS and STVS SSRs, the Contractor must deliver a SIP. Following resolution of Government comments on the ETVS SSR, the Contractor must deliver a Site Installation Integration and Acceptance Test Document. (RDVS/STVS CDRL B001, Final Submittal); (ETVS CDRL B003)

3.4 Recover Previously Delivered Systems, Refurbish, Configure, and Test

3.4.1 Recovery and Refurbishment

The Contractor must remove and recover previously delivered RDVS, ETVS and STVS systems and site spares from field sites and ship them back to the Contractor’s location for refurbishment, or to another site as directed by the Government. The Contractor must perform an inventory and prepare a

Page C-4 of C-11 packing list containing all equipment being removed from the site prior to shipment of that equipment from that site. Upon receipt of systems/equipment at the Contractor’s location, the Contractor must prepare a final inventory and incorporate that information in the GFE report.

Where the Government has removed equipment from a site and shipped it to the Contractor, the Contractor must inventory and prepare a packing list of all equipment received from the Government with copies of any supporting documentation describing the shipment.

The Contractor must refurbish and configure RDVS, ETVS and STVS systems and site spares in accordance with the system configuration specified in the Government approved RDVS/STVS SIP or ETVS SIIATD. The refurbishment must include evaluating whether a Line Replaceable Unit (LRU) or item can be reasonably restored to near-new condition. The Contractor must present the results of this evaluation to the COR. The COR will make the determination as to which items the Contractor must restore and repair and will provide disposition instructions for any items not being restored. The Contractor must ensure that approved System Support Modifications (SSMs) in RDVS, ETVS, and STVS are installed in refurbished systems as part of the refurbishment effort.

The Contractor must repair and restore recovered equipment to a serviceable condition. The Contractor must ensure that approved SSMs for RDVS, ETVS, and STVS are incorporated into the equipment as part of the repair effort unless otherwise coordinated with the COR. The Contractor must system test all LRUs in accordance with the Test Procedures in the respective Technical Instruction Book to ensure they are fully functional. If recovered equipment that is returned to the Contractor cannot be repaired to a serviceable condition, and is deemed Beyond Economical Repair (BER) by the Contractor, the Contractor must notify the Government requesting disposition instructions.

3.4.2 Factory Acceptance Test (FAT)

3.4.2.1 Test Conduct

The Contractor must conduct the applicable Factory Acceptance Test (FAT) to verify that the system is equipped as specified in the Site Installation Plan or SIIATD, to verify freedom from production defects, and verify continued performance of production sensitive aspects of the system. The Contractor must perform a FAT on each assembled system prior to shipping it to the designated site.

The Contractor must notify the Government at least two working days prior to the start of FAT. The Government may require that the tests on a system be conducted in the presence of a Government designated representative.

As part of the FAT, the Contractor must system test all spares using the applicable system FAT Procedures to verify freedom from defects, and verify continued performance of production sensitive aspects of the system.

The Contractor must perform the RDVS, ETVS and STVS factory acceptance test in accordance with applicable system FAT Procedures including any addendums and the system/equipment-

Page C-5 of C-11 specific test procedures. The Contractor must perform all of the test cases specified in the Site Installation Plan or SIIATD, as applicable.

3.4.2.2 Factory Acceptance Test Report

The Contractor must prepare a FAT Report for each system undergoing Factory Acceptance Test.

(RDVS/STVS CDRL C001); (ETVS CDRL C002)

3.4.2.3 Retest

For any discrepancies found during factory acceptance test, the Contractor must determine the reason for the non- compliance and report the cause of the non-compliance to the Quality Reliability Officer (QRO) prior to start of retest.

The Contractor must take all corrective action necessary to ensure full compliance with the RDVS, ETVS or STVS Test Procedures. If the corrective action is to replace LRU(s), cables or similar items, the Contractor must perform the replacement, update the configuration data, verify correct operation, and request the QRO allow retest to start. If the corrective action is complex or cannot readily be determined, the Contractor must notify the COR prior to initiating any further diagnostic work, repair or rework. The Contractor must complete all repair or rework prior to retest. The QRO will determine the extent of retest required.

3.4.2.4 Factory Acceptance

The Contractor must prepare the Form FAA-256 or DD Form 250, depending on system delivery location, depending on system delivery location.

Preliminary acceptance of the system by the Government will occur after successful completion of factory acceptance test. The QRO will sign the Form FAA-256 or DD Form 250.

3.4.3 Packing

The Contractor must prepare, pack, and package each refurbished system and site spares for shipment in accordance with Section D. Packaging must be accomplished to facilitate expeditious assembly at field sites minimizing assembly of subsystems and equipment.

3.5 Ship, Configure, Install, and Test

The Contractor must deliver, install, configure (if required), integrate, and test RDVS, ETVS, and STVS systems at Government designated sites in accordance with the Government approved RDVS/STVS Site Installation Plan or ETVS SIIATD.

The Contractor must provide the personnel, equipment, software, materials, and services including technical and administrative support required for these efforts. The Contractor must provide full-time

Page C-6 of C-11 supervision and direction of its personnel and Subcontractors during all phases of the installation activity. The Contractor must assign a site installation manager to function as the Contractor's installation interface with the Government. The site installation manager must be responsible to the Contractor's project manager. The site installation manager must be responsible for integration, control, and coordination of all activities at the site.

The site installation manager for a particular system (RDVS, ETVS, or STVS) must have previous experience in installing and testing that type of system

3.5.1 Shipping, Off-Loading, Unpacking, Placement, and In Brief

The Contractor must ship, off-load, and place all system equipment and material from the Contractor's plant or Contractor’s storage site to the Government designated installation sites.

Shipping/transportation must be in accordance with Section D.

The Contractor must off-load, move, unpack, and place equipment in the designated location within the facility.

The Contractor must not deliver a system to a site without a designated Contractor representative present at the site to accept the system from the shipper.

The Contractor must conduct an installation in-briefing prior to initiating installation activities.

For RDVS, ETVS and STVS the Government will provide facility space for staging during reconfiguration, installation, integration, and testing in accordance with the Site Installation Plan or SIIATD, as applicable.

The Contractor must remove the packing and shipping materials and other installation generated materials from the site as directed by the Site Technical Onsite Representative (TOR), but no later than the conclusion of Site Acceptance Test.

3.5.2 Inventory

Prior to installation, the Contractor must conduct an inventory to determine that all equipment has been delivered onsite including system equipment and cabling, site spares, and any items required to configure the system in accordance with the RDVS SIP, STVS SIP or ETVS SIIATD.

3.5.3 Constraints

The Contractor must perform all installation, integration, and testing activities on a non- interference basis. The Contractor must make adequate provisions in Contractor personnel staffing and procedures to allow for flexible use of their on-site personnel to avoid conflicts with Government activities at the installation site.

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Contractor personnel must abide by all security provisions of the Government designated facility.

If site personnel request changes outside the scope of the Government approved Site Installation Plan or SIIATD, the Contractor must notify the Contracting Officer and must not make the changes until directed by the Contracting Officer.

3.5.4 Tools and Test Equipment

The Contractor must provide all tools, test equipment, and test jigs for all installation, integration, maintenance, and testing activities on the RDVS, ETVS, and STVS systems.

The Contractor’s use of Government furnished tools and test equipment during the installation, integration, and testing period is prohibited, unless first approved by the Government.

3.5.5 Physical Installation

The Contractor must physically connect system "back room" equipment to the Government designated location within the facility. The Contractor must supply all mounting hardware and tools necessary to attach the RDVS, ETVS or STVS system to collocated rack assemblies, facility flooring, or other connection points as identified in the Site Installation Plan or SIIATD, as applicable. The Contractor must place system position equipment in designated pre-prepared locations in the facility.

In accordance with the SIP or SIIATD, the Contractor must perform any specific mechanical installation methods required to meet seismic requirements.

3.5.6 Electrical Installation and Cabling

The Contractor must provide and install all cabling, wiring, connectors, and associated hardware within the RDVS, ETVS, and STVS. This requirement includes Contractor furnished electrical cabling and connectors for all special test equipment. The Contractor must supply all tools and test equipment necessary to install and checkout cabling. The Contractor must accomplish all electrical work in accordance with NFPA-70.

3.5.6.1 Connection to Power

For RDVS, ETVS and STVS systems, the power cabling from the power source (circuit breaker panel) to the designated rack location (s) must be provided as specified in the Site Installation Plan or SIIATD, as applicable. The Contractor must connect the power cabling to the system. The Contractor must perform all power connections in accordance with NFPA-70.

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3.5.6.2 Connection to Demarcation Point

For RDVS, ETVS, and STVS systems, trunk, radio, and recorder signal cabling from the FAA demarcation point to the designated rack location must be provided as specified in the Site Installation Plan or SIIATD, as applicable. The Contractor must connect this signal cabling to the system.

3.5.6.3 Connection to Ground

For RDVS, STVS, and ETVS, the Contractor must provide and install all ground cables from the system to FAA ground plates.

3.5.7 Configuration

If the configuration of the system in the Government approved Site Installation Plan or SIIATD is different than the configuration of the system as delivered, the Contractor must update the system configuration so that it matches the approved SIP or SIIATD.

If parts (LRUs, etc.) are replaced during the process of installation and test, the Contractor must record the replacement part data (part number, revision, serial number, location in system) for use in the site acceptance document.

The Contractor must record the configuration data (part number, revision, and serial number) of any parts being removed and must ship these parts back to the Contractor’s location.

The Contractor must install any system software and system maps in accordance with the SIP or SIIATD. The Contractor must configure system site maps, as necessary, per site TOR direction.

3.5.8 Handling of Failures during Installation and Test

When LRU failures occur during installation and test activities, the Contractor must replace the LRU with one taken from GFE stock, if available. The Contractor must advise the COR of options for hardware replacement if no GFE is available. The Contractor must return the failed unit to the Contractor’s location, repair it, and return it to the site or government property stocks as directed by the COR. If the unit cannot be repaired to a serviceable condition, and is deemed Beyond Economical Repair (BER) by the Contractor, the Contractor must notify the Government requesting disposition instructions.

3.5.9 Site Acceptance Test (SAT)

3.5.9.1 Test Conduct

The Contractor must conduct the Site Acceptance Test (SAT) to verify that the system meets the system functional and performance requirements, to verify freedom from production defects, to verify continued performance of production sensitive aspects of the system after shipment and

Page C-9 of C-11 installation at Government facilities and to inventory and confirm that the site spares complement is complete and all are in functional order. The Contractor must perform a Site Acceptance Test on each system the Contractor delivers and installs.

The Contractor must perform the RDVS, ETVS and STVS SAT in accordance with applicable Factory Acceptance Test (FAT) Procedures.

The Contractor must conduct the SAT in the presence of the Site Technical Onsite Representative (TOR) or designated representative who will witness all the tests and validate the test results.

3.5.9.2 Site Acceptance Test Report

For each RDVS, ETVS, and STVS system installed and tested, the Contractor must deliver a SAT Report documenting the results of the site acceptance test, discrepancy reports, and initial performance settings of the equipment. If the Site Interconnect Drawing delivered as part of the SIP has changed as a result of the installation activities, then the Contractor must update this drawing and include the updated drawing in the Site Acceptance Test Report. (RDVS/STVS CDRL C003); (ETVS

CDRLC004)

3.5.9.3 Retest

The Contractor must determine the reason for the non-compliance for all discrepancies found during the SAT and report the cause of the non-compliance to the COR and Site TOR prior to start of retest.

The Contractor must take all corrective action necessary to ensure full compliance with the RDVS, ETVS or STVS Test Procedures. If the corrective action is to replace LRU(s), cables or similar items, the Contractor must perform the replacement, update the configuration data, verify correct operation, and request the Site TOR allow retest to start. If the corrective action is complex or cannot readily be determined, the Contractor must notify the Contracting Officer prior to initiating any further diagnostic work, repair or rework. The Contractor must complete all repair or rework prior to retest.

The COR will determine the extent of retest required.

3.5.10 Acceptance and Out-brief

The Contractor must prepare the Form FAA-256 or DD Form 250, depending on system delivery location.

The Contractor must conduct an out-briefing prior to departing the facility to review the installation, action items, and exceptions to be included on the Form FAA-256 or DD Form 250.

Acceptance of the system by the Government will occur after successful completion of site acceptance test. The Site TOR or designated representative will sign the Form FAA 256 or DD Form 250.

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3.6 Manuals

3.6.1 RDVS O&M Manual Supplements

The Contractor must prepare Operations and Maintenance (O&M) Manual Supplements for RDVS, ETVS and STVS to support approved system modifications. The O&M Manual Supplements must be prepared using the Seattle O&M Manual Supplement (Enhanced ICSS Model 3080H Operations and Maintenance Manual, Transmission Network Supplement, Seattle, 0810020-901, October 2003) previously approved under the RDVS IIA contract as a template.

3.7 Training

The Contractor must prepare equipment-specific maintenance training material supporting approved SSMs as specified in the Task Order.

The Contractor must prepare site specific RDVS Bridge Controller training material as specified in the Task Order.

The Contractor must conduct site specific RDVS Bridge Control Unit (BCU) training onsite. All Student Materials, Student Critique Sheets, End of Course Evaluation Questionnaires, Class Rosters and Certificates of Training must be provided and administered by the Contractor.

The Contractor must provide informal, on-the-job (OJT), on-site operator instruction for the STVS at the time the STVS system is delivered and installed.

3.8 Engineering Enhancements

The Contractor must develop, design, and test, engineering enhancements or other modifications to system hardware, firmware, or software. These efforts must include the development of changes or additions to system documentation, and the preparation of technical engineering reports.

3.9 Limited Production of RDVS, ETVS, and/or STVS LRUs

The Contractor must provide limited quantities of Line Replaceable Units (LRUs), as ordered through FFP Task Orders IAW Attachment J.2, to enable the configuration of RDVS, ETVS and STVS systems or to respond to contingency operations. Each order must be separately bid by the Contractor.

3.10 Test Bed

The Contractor must maintain the GFE RDVS test bed system, established under previous contract, at their facility. The Contractor must maintain the test bed in serviceable condition and advise the COR of requirements for modifications and/or repairs.

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The Contractor must install approved SSMs in the RDVS test bed as directed by Task Order.

3.11 Technical Support Services

The Contractor must provide technical personnel and the necessary materials to perform a variety of tasks at the Contractor’s plant, field sites, or other locations. The tasks must include, but are not limited to:

a. Performing all activities identified in this SOW Sections 3.4 through 3.10;

b. Providing assistance during the cutover to operational service of any system;

c. Conducting special system and/or equipment training which the Contractor is qualified to provide;

d. Moving, modifying, and relocating equipment at field sites;

e. Providing site preparation including design and fabrication of equipment consoles;

f. Providing technical personnel and support during meetings at field sites and other

Government designated locations;

g. Providing onsite maintenance and/or on-site troubleshooting of system failures or performance and/or functional anomalies;

h. Providing in-depth engineering analysis and assessments of hardware, software and documentation problems dealing with supportability, maintainability, reliability, performance, and operation of the supported equipment.

i. Providing support for Technical Interchange Meetings.

Contractor personnel being provided must have experience on the Contractor’s RDVS, ETVS, or STVS equipment and must have knowledge of the system’s hardware, software, firmware and functional and performance features sufficient to perform the assigned task(s).

The Contractor must deliver a Technical Support Services Report for each task order after it is completed. (CDRL A003)

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