CCS-W Bridge Section C.pdf

CCS-W Sustainment and Maintenance 693KA8-20-R-00010

STATEMENT OF WORK (SOW)

Revision 03 For

Conference Control System-Warrenton

(CCS-W)

Maintenance and Sustainment

SIR # 693KA8-20-R-00010

August 27, 2020

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Table of Contents

C.1 INTRODUCTION 1

Background 1

Purpose 1

Scope 1

Locations of Service 2

C.2 APPLICABLE DOCUMENTS 2

Government and Miscellaneous Documents 2

C.3 TASKS 4

General 4

Program Management 4 C.3.2.1 Program Management Plan 5 C.3.2.2 Conferences, Meetings, and Reviews 5 C.3.2.3 Program Management Reporting 5

Security Program 5 C.3.3.1 Physical and Operational Security 6 C.3.3.2 Vulnerability Assessment 6

Maintenance 6 C.3.4.1 Site Level Maintenance 6 C.3.4.2 Engineering and Technical Support Services 7 C.3.4.3 Contractor Depot Logistics Support (CDLS) 7 C.3.4.4 Failure Summary and Analysis Report (FSAR) 9 C.3.4.5 Diminishing Manufacturing Sources and Material Shortages Report (DMSMS) 9 C.3.4.6 Adds, Moves, and Changes 9 C.3.4.7 CCS-W Test-Bed System 9 C.3.4.8 Sustainment/Engineering Enhancements 10 C.3.4.9 Technical Support Services 10

Training 10 C.3.5.1 General Training Requirements 10 C.3.5.2 Training Materials 11 C.3.5.3 Training Certification 11 C.3.5.4 CCS-W Air Traffic Control Specialist (ATCS) Operator Training 11 C.3.5.5 CCS-W Supervisor Air Traffic Control Specialist (SATCS) Training 11 C.3.5.6 Technical Operations (Tech Ops) Site Maintenance Training 12 C.3.5.7 Information System Security (ISS) Training 12

Configuration Management (CM) 12 C.3.6.1 Configuration Control 12

Integrated Logistics Support (ILS) 13 C.3.7.1 ILS Management 13 C.3.7.2 CCS-W Hardware Breakdown Structure 13 C.3.7.3 Site Spares 13 C.3.7.4 Software Support 13 ii

Quality Management (QM) 14

C.4 GOVERNMENT FURNISHED PROPERTY 15

Government Furnished Equipment (GFE) 15

Data Provided as GFP 15

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C.1 INTRODUCTION

Background The Air Traffic Control System Command Center (ATCSCC) – also known as the Command Center -- was established in May 1994 to balance air traffic demand with system capacity in real-time across the entire NAS. Command Center Traffic Management Specialists plan and regulate the flow of air traffic to minimize delays and congestions while maximizing the overall operation of the NAS. When significant events such as adverse weather, equipment failure, or national emergencies impact an airport or portion of airspace, the Traffic Management Specialists adjust traffic demands to meet system capacity. The Command Center requires swift and direct communication with its collaborators – such as Air Route Traffic Control Centers, Terminal Radar Approach Control Facilities, Airlines, and Weather Bureaus -- in order to manage the NAS efficiently and cohesively in real-time.

The Conference Control System (CCS-W) in Warrenton, VA (CCS-W) located at the ATCSCC in Warrenton, VA (CCS-W) is a high-capacity telecommunications conferencing system used by specialists at the ATCSCC to coordinate with national and international aviation and weather organizations. ATCSCC specialists use the CCS-W to establish and maintain pre-programmed telecommunications conferences to expedite the flow of air traffic and enhance the safety and integrity of the NAS. The system became operational in March 2011 and is currently configured to support up to 200 operator positions at the ATCSCC and facilitate more than 500 variations of pre-programmed voice conferences with up to 1,000 participants each. A Test Bed (replica) configuration is maintained at the contractor’s facility in Columbia, MD to be used in resolving technical issues and testing engineering changes or required upgrades without disrupting the operational system.

The CCS-W must be sustained and maintained to provide 24 x 7 x 365 functionality until a replacement system, currently planned for the 2023/2024 timeframe, is fully deployed.

ATCSCC specialists are dependent on CCS-W sustainment to reliably collaborate and communicate with stakeholders to plan and manage the flow of air traffic to minimize delays and maximize efficiency.

Included in this statement of work is an approved engineering change (see attachment J5 - Task Order 48 – Hardware/Software Updates) that will upgrade the CCS-W hardware and software so the system can be sustained through the contract’s five year period of performance.

Purpose This purpose of this Statement of Work (SOW) is to identify the effort and tasks required to maintain and sustain the CCS-W System.

Scope This Statement of Work (SOW) defines the tasks required to maintain and sustain the CCS-W hardware, software, program and configuration data, and provide support to sustain existing CCS-W services. The Government does not intend to further develop or enhance the existing

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CCS-W system. This contract is to ensure CCS-W system availability throughout the contract period of performance.

For the purposes of this SOW, maintenance relates to the daily operational support (break/fix) of CCS-W hardware and software maintained at the site-level, 2nd level engineering and depot level, while sustainment relates to Contractor tasks that provide technical assistance to the Government in performing life-cycle logistics support of the CCS-W hardware, firmware, and software over the system’s service life. Contractor program management encompasses the management of maintenance and life-cycle sustainment activities to ensure the CCS-W meets operational requirements throughout its service life.

This work effort is a continuation of services and support provided by the contractor under DTFAWA 09-C-00092, herein referenced as the “original CCS-W contract”. All current CCS-W program management plans and documentation, Test Bed hardware/software, and training materials developed in the original CCS-W contract will be transferred as Government Furnished Property under the contract, to be updated only if required and ordered by the Government.

Locations of Service The Contractor must perform the work activities in this SOW on-site at the FAA ATCSCC in Warrenton Virginia and off-site at the Contractor’s facility.

C.2 APPLICABLE DOCUMENTS

Government and Miscellaneous Documents The following referenced documents (version in effect) form a part of this SOW and are applicable. In the event a document referenced herein has been withdrawn or cancelled, the document version in effect as of the date of this Statement of Work (SOW) must remain the standard. The Contractor must notify and provide copies to the FAA of any changes or revisions to their applicable documents identified in the SOW.

Agency and Document Type

Specific Reference

FAA Specifications FAA-E-3016, Conference Control System-Warrenton (CCS- W) Specification (see attachment J-1)

FAA-D-2494, Technical Instruction Book Manuscript:

Electronic, Electrical, and Mechanical Equipment, Requirements for Preparation of Manuscript and Production of Books

FAA-G-2100H, Electronic Equipment, General Requirements

FAA Standard FAA-STD-028C, Contract Training Programs

FAA Orders & Notices Order 1370.121, FAA Information Security and Privacy Program Policy

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Order JO 7210.3BB, Facility Operation and Administration

Order 6000.30F, National Airspace System Maintenance Policy

FAA CCS-W Specific Documentation

CIMV018090EN505-08.0_Maint-Manual, CCS-W Maintenance Manual

CIMV018090EN504_07.0_SAH, CCS-W System Administrator’s Handbook

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C.3 TASKS

General The Contractor must perform all tasks IAW the Government-approved plans developed under the original CCS-W contract including any approved updates to these plans.

The Contractor must maintain knowledgeable and appropriate staffing levels to support and respond to CCS-W hardware/software troubleshooting and other ongoing maintenance and sustainment tasks that ensure availability of the CCS-W throughout this contract’s period of performance.

The Contractor must prepare SOW deliverables in accordance with the contract data requirements list (CDRL) and the associated data item descriptions (DIDs). Deliverables referenced throughout this SOW by their CDRL titles must be prepared and delivered in accordance with the CDRL of the same name even when the CDRL number or DID number is not specified in the SOW.

The Contractor must continue to maximize use of Commercial-Off-the-Shelf (COTS) and Non- Developmental Item (NDI) parts and components that have demonstrated high reliability. The term COTS is defined as material available from a variety of sources as a commercial product, currently in use in the Government, or commercial marketplace. The use of commercial item hardware does not exempt the Contractor from complying with the contract requirements. The Contractor must propose and obtain approval from the FAA for the use of any non-commercial items or modified COTS hardware. The Contractor must provide all hardware, software, and documentation required for operation and support of the CCS-W as part of the supplies and services provided herein.

Program Management The Contractor must establish and maintain a system for program control.

The Contractor must assign a Program Manager responsible for all work performed through this contract. The Contractor’s Program Manager is identified as Key Personnel in accordance with AMS Clause 3.8.2-17. The Program Manager must have the resources and the authority to ensure efficient and timely program execution and must be the single focal point within the Contractor’s activity for all required program tasks. The Program Manager must be prepared at all times to discuss with the Contracting Officer (CO) and the Contracting Officer’s Representative (COR) the current status of all contract requirements. The Contractor must continuously monitor the technical performance of this contract and of related subcontractors that are under the Contractor’s control.

The Contractor must maintain a database to track the status of all problem reports both hardware and software and maintain records to verify corrective action. The Contractor must provide the Government at least read-only access to Contractor CCS-W databases used for tracking problem reports.

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Program Management Plan The Contractor must provide a Program Management Plan (PMP) (CDRL: PM001) that describes the Contractor’s CCS-W organization and internal lines of communication, and assignment of management and engineering responsibilities and duties.

The Contractor must maintain the program control system in the PMP and use that system for internal schedule performance, control, and measurement. The Contractor must maintain the general management procedures used in each and all major program functional areas to include program management, quality management, configuration management, engineering enhancements, training, failure summary analysis reporting, and maintenance. The Contractor must maintain total data management including monitoring, reporting, status accounting, and correlating all changes as necessary.

Conferences, Meetings, and Reviews If requested by the Government, the Contractor must plan, support, conduct, and participate in conferences, meetings, and reviews. The Contractor must ensure that key and knowledgeable personnel are present to support the functional areas and topics to be discussed at the particular conference, meeting, or review. Unless otherwise directed by the Government, the Contractor must prepare and submit the proposed agenda and minutes for Government approval when the conference, meeting, or review is held at the Contractor’ facility. (CDRLs: ADM001, ADM002) If directed by the Government, the Contractor must convene Technical Interchange Meetings (TIMs) in accordance with to discuss any issues (e.g., technical, programmatic, logistics, and training) that require resolution or further clarification. Unless otherwise directed by the Government, all TIMs must take place at the Contractor’s facility. If the Government decides to conduct the meeting at the FAA Command Center or other location, the Contractor will be reimbursed for travel and per diem costs. The Contractor must prepare and submit the proposed TIM agenda and minutes for Government approval. (CDRLs: ADM001, ADM002) When meeting in person is not viable, the Contractor must provide a secure virtual meeting room platform to accommodate at least fifteen attendees, including Government staff and representatives. The Contractor is responsible for sending all meeting invitations and test links at least two business days prior to the meeting.

Program Management Reporting The Contractor must prepare and deliver Monthly Status Reports in accordance with CDRL PGM004. The report must provide/identify: 1) an assessment of the program's status and progress; 2) problems encountered or foreseen with recommended solutions; 3) updates to any relevant program scheduling; and 4) the status of any open action items assigned to the Contractor.

Security Program The Contractor must follow the applicable security guidance contained in FAA Order 1370.121, FAA Information Security and Privacy Program & Policy. The Contractor must support activities necessary to achieve and sustain certification and authorization by the Government Designated Approval Authority (DAA).

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Physical and Operational Security The Contractor must comply with all physical and operational security requirements for CCS-W equipment operating at the ATCSCC. The Contractor must accomplish the following tasks:

a. Maintain a security certification process that enables only authorized personnel to have access to software codes, documentation, authentication processes, hardware, and associated components of the CCS-W during development, installation, and testing.

b. Perform and maintain CCS-W system backups on a monthly basis unless otherwise authorized by the Government.

c. Document and review all software configuration changes to ensure that the system cannot be and has not been compromised. Install security patches and upgrades; and implement security hardening, virus protection, intrusion prevention and detection, and vulnerability mitigations as required and approved by the Government.

d. Provide the Government with procedures for testing delivered software to ensure that it is exactly as specified in the master copy.

e. Maintain, update, and deliver to the Government a Security Plan (CDRL SEC001) and ensure that all Contractor personnel employed in the maintenance and sustainment of the CCS-W are managed by the Contractor according to FAA Order 1370.121, FAA Information Security and Privacy Program & Policy,

f. Provide 24-hours a day, 7-days a week (24x7) restoration if system recovery needs to be performed.

Vulnerability Assessment Consistent with the original Contract, the Contractor must provide the FAA with guidance documentation that identifies all possible modes of operation of CCS-W, their consequences, and their implication(s) for maintaining operations (Vulnerability Assessment). This documentation must identify procedures and plans that enable the FAA to test the CCS-W during operation.

(CDRL: SEC002)

Maintenance The Contractor’s principal requirement is the maintenance of the existing system. The CCS-W must be supported by three levels of maintenance: site, engineering (2nd level), and depot in accordance with FAA Order 6000.30F, National Airspace System Maintenance Policy.

Site Level Maintenance Site maintenance consists of all maintenance activities performed on the equipment while in its operating environment and includes both corrective and preventative maintenance.

For the CCS in Warrenton Virginia, Government Tech Ops specialists will perform fault isolation down to the LRU level and will restore service by replacing the LRU(s) using on-site spares. After restoring service, the Government’s site representative will notify the Contractor using the Contractor’s toll-free help desk that an LRU has failed, requires repair, and is available

C-7 for return. The Contractor’s help desk must record the details of all LRU failures for data collection, reporting, and follow-up purposes.

Engineering and Technical Support Services The Contractor must provide 2nd level engineering support for the CCS-W and the CCS-Test Bed. This support includes identifying and correcting systemic deficiencies, developing system improvement, developing and maintaining software programs, developing and maintaining technical publications (i.e. Technical Information Bulletins) and providing assistance to Tech Ops and Air Traffic Support Specialist (ATSS) to correct complex problems.

The Contractor must provide technical personnel and the necessary materials to perform the tasks identified in the Task Order. Support tasks include and are not limited to:

o Identifying and correcting systemic deficiencies;

o Developing system improvement;

o Developing and maintaining software programs o Developing and maintaining technical documentation;

o Providing on-site maintenance support o Providing assistance to Tech Ops Site Maintenance to correct CCS-W and CCS-TB problems;

o Providing on-site troubleshooting of CCS-W and CCS-TB failures, performance, and functional anomalies;

o Performing 2nd level engineering support tasks; and o Updating hardware or software.

Contractor personnel providing this support must have knowledge of the CCS-W and CCS-TB systems’ hardware, software, firmware, and functional and performance features sufficient to perform the support tasks.

The Contractor must resolve any software bugs/flaws/vulnerabilities at no cost to the Government.

Contractor Depot Logistics Support (CDLS) When ordered by the Government, the Contractor must provide CDLS for the CCS-W and the CCS-TB. The Contractor must identify CCS-W and CCS-TB components that are classified as repairable. A repairable item is defined as an item which can be returned to service after overhaul, repair, or rework in accordance with procedures, tolerances, and limits established by the overhaul/repair/service specifications and instructions issued by the manufacturer.

The Contractor must maintain sufficient stock of spare and repair parts to provide adequate sustainment support. The Contractor must ship replacement parts as defined below.

a. Priority 1: This priority is required when an extreme emergency condition exists. It will be used when either the prime or standby equipment is inoperative or when a facility is operating at reduced performance that adversely affects air traffic control operations. Shipment to the designated facility is to be made within twenty-four (24) hours after receipt of notification by the

FAA.

b. Priority 2: This priority is required when an emergency condition is determined to exist. This condition exists when a facility is operating with substandard equipment or other operating

C-8 conditions indicate an imminent facility failure or outage. Shipment to the designated facility is to be made within 48 hours after receipt of notification by the FAA.

c. Priority 5: This is a routine requirement or stock replenishment. Shipment to the designated facility is to be made within 10 business days after receipt of notification by the FAA.

The Contractor must furnish all qualified labor, supervision, materials, equipment, tools, appliances, and services to repair components of the CCS-W and CCS-TB equipment including the special tools and test equipment. Under the CDLS, the Contractor must provide repair and return (R&R) services on system components on a per occurrence basis. The Contractor must provide prepaid, pre-addressed printable shipping labels to the Government by electronic means (e.g. by electronic mail) for repairs.

When necessary, The FAA site maintenance technician will ship items requiring repair in reusable shipping container(s) with preaddressed prepaid shipping labels provided by the Contractor. The Contractor must return repaired items in reusable shipping container(s) free on board (FOB) destination. The Contractor must include a copy of each shipment’s packing list and site specific bill of materials (BOM) with each shipment and must provide a copy of each packing list and site specific BOM to the addressees specified by the Government. (CDRL:

IMP004). The Contractor must return repaired items and components via the most expeditious means available, e.g., overnight mail, Federal Express (FEDEX), United Parcel Service (UPS).

The Contractor must accept and initiate Government requests for repair services via the Contractor’s toll-free help desk.

CCS-W LRUs must be repaired to restore them to a serviceable operating condition and must meet the performance requirements of the CCS-W specification.

Contractor repair procedures must include the following: (i) cleaning, visual inspection, bench tests, and fault isolation; (ii) disassembly as necessary to identify and accomplish required repairs or to establish them as serviceable; (iii) reassembly, calibration, functionality testing, acceptance inspection, and preparation for shipment. All repaired LRUs must successfully undergo a system level test prior to being returned to the command center.

When the Contractor determines that an item cannot be repaired, the Contractor must promptly notify the Contracting Officer and submit a rationale for that determination. If the Contracting Officer agrees that an item cannot be repaired, the Contractor must ship a new identical item to the site from which the item was received. The new identical item must be compatible with all current interfacing components of the CCS-W system and must meet the current performance requirements of the CCS-W specification. The Contractor must bill the cost of the new item against the appropriate LRU CLIN using the current CLIN price or as directed in writing by the Contracting Officer. As the non-repairable item is GFE, the Contracting Officer will provide disposition instructions for the item to the Contractor. The Government will be responsible for the removal and disposal of the displaced legacy conference control system equipment from any Government facility.

All repairs must be in accordance with the Contractor's established shop methods and procedures developed for the CCS-W System. Testing, inspection and final acceptance of repaired items must be in accordance with the production test, inspection, and acceptance requirements contained in the CCS-W Specification and this SOW.

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The Contractor must complete any Government approved modification to items required by the contract and not previously performed at the time of repair. Each modified item or LRU must be form, fit, and function of the item that it replaces and be two-way interchangeable, i.e., unmodified items must operate in place of modified items, and modified items must operate in place of unmodified items.

The Contractor must be responsible for obtaining replenishment units and spare piece parts required for use in the repair of failed items. These parts remain the property of the Contractor until incorporated into the repaired items at which time they become Government property. All parts removed during repair become the property of the Contractor.

Failure Summary and Analysis Report (FSAR) The Contractor must maintain a record of all faulty units returned to the Contractor’s depot for repair. When ordered by the Government, the Contractor must prepare and deliver a Failure Summary and Analysis Report in accordance with CDRL LOG004 The Contractor must deliver the report quarterly; however, the Government reserves the right to increase the frequency to a monthly reporting schedule based on the performance of the CCS-W.

Diminishing Manufacturing Sources and Material Shortages Report (DMSMS) The Contractor must track and notify the FAA of any Diminishing Manufacturing Sources and Material Shortages (DMSMS) issues that could impact the ability to maintain and sustain the CCS-W system for the entire term of the contract including option periods. The report must be submitted in accordance with CDRL LOG008 and must include the source(s) used in making the determination.

Adds, Moves, and Changes When ordered by the Government, the Contractor must deliver additional controller workstations at the ATCSCC in Warrenton, VA.

When ordered by the Government, the Contractor must provide qualified personnel to execute relocation, installation, and reinstallation services at the ATCSCC. The services must include adding, moving, and changing CSS-W hardware or associated equipment. As a first option, and as requested and pre-coordinated with the COR and Contractor, the Contractor technician assigned to perform the Monthly Maintenance at the Command Center, must support moves and changes of Controller Work Positions during the normal one day (eight-hour) shift on a not-to-interfere basis. If adds, moves, and changes are so significant that they cannot be performed during the normal Contractor’s monthly maintenance visit, these services must be performed under a Government-issued task order.

CCS-W Test-Bed System The Contractor must maintain the government furnished equipment (GFE) CCS-W Test-Bed (CCS-TB) system located at the Contractor’s facility. The Contractor must maintain the Test- Bed in serviceable condition and to the current baseline consistent with any modifications or Technical Refresh ordered by the FAA.

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Sustainment/Engineering Enhancements The Contractor must provide sustainment and engineering enhancement services when ordered by the Government.

The Contractor must continue to provide engineering services for Task Order 048, Hardware/Software Updates, issued under Contract DTFAWA-09-C-00092, which addresses CCS-W supply shortages, security limitations, and obsolescence issues. The Contractor must provide all deliverables and meet the schedule requirements stated in the Task Order. The Contractor must continue to support the legacy system and its serviceable parts, as well as the refreshed CCS-W systems and its components until the transition is complete, or the Government directs otherwise. The Contractor must submit a final report upon completion of all tasks associated with Task Order 048.

Technical Support Services If ordered by the Government, the Contractor must provide technical assistance to Government personnel to maintain the CCS-W hardware, firmware, and software. The Contractor must provide the following technical assistance:

• Help Desk - The Contractor must provide 24-hour, seven days a week (24x7), toll free telephone advisory service where CCS-W technical experts (i.e., system engineers, computer programmers, and technicians) with experience on the CCS-W’s hardware, firmware, and software are available to assist the Government in resolving CCS-W problems.

• On-Site Technical Assistance - The Contractor must provide on-site support and technical assistance where fully qualified Contractor CCS-W engineers, computer and software technicians, and hardware maintenance technicians as follows:

o Emergency Maintenance Outage: The Contractor must be on-site including weekend and holiday periods at the ATCSCC within two hours after receiving an emergency maintenance call from the ATCSCC. The Government must issue a Task Order to cover the cost of the emergency maintenance request. The Contractor must identify the CLIN, labor category, estimated labor hours required, travel and per diem costs, and the administrative fee (e.g., G&A fee) that applies to the specific Task Order.

o Non-Emergency Maintenance: The Contractor must correct all failures by the end of the next business day after the original trouble report was filed, e.g., between 8:00 AM and 5:00 PM Eastern Time, Mondays through Fridays, excluding Federal holidays.

o Routine Maintenance (Monthly Maintenance Visits): When ordered, the Contractor must provide monthly on-site maintenance visits to perform required routine and preventive maintenance of the CCS-W server and workstations.

Training General Training Requirements When ordered by the Government, the Contractor must conduct Operator, Supervisor/System Administrator and Information System Security (ISS) training at the ATCSCC. Tech Ops Site Maintenance training is normally conducted at the Contractor site utilizing the Test-Bed.

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Contractor instructors conducting training classes must be qualified on the CCS-W and have experience conducting training classes (CDRL: TNG001). Before beginning training, the Contractor must coordinate with the Government for the schedule and use of the CCS-W equipment. The Contractor must provide the tools, personnel support, test equipment, and reference materials required to support the training.

Training Materials The Contractor must provide each student with a set of current instructional materials (e.g., student’s guide and documentation) consistent with the configuration of the CCS-W system in operation for the course (TNG004). The Contractor must provide updates to the training documentation (CDRLs: TNG002, TNG003, TNF004, TNG005, and/or TNG006) to include upgrades and modifications to the CCS-W to maintain the currency of the training that impact the validity of training.

The Contractor must grant the Government the rights to copy or make extra copies of training materials or user documentation as required.

Training Certification For all training courses, the Contractor must provide each student with a Certificate of Training (COT). The COT may be in the Contractor’s format and must contain as a minimum: course title, hours of training completed, location of the training, class start and end dates, student’s name and organization, and course grade (pass/fail) attained. (CDRL: TNG005)

CCS-W Air Traffic Control Specialist (ATCS) Operator Training When ordered by the Government, the Contractor must provide ATCS Operator training for the CCS-W system developed under the original CCS-W contract, modified as required to reflect the current CCS-W configuration. The training must include detailed technical instruction including hands-on training for Government trained and certified operators, supervisors, and maintenance personnel responsible for performing CCS-W operator functions and tasks (CDRL: TNG006).

Contractor instructors must have experience conducting training classes. Contractor instructor resumes must be submitted for Government approval using CDRL TNG001.

Concurrent with ATCS Training (C.3.6.1), the Contractor must deliver operator’s manual(s) that when used by trained Government specialists will enable the specialist to operate and use the hardware, firmware, and software provided under the CCS-W contract. (CDRL: DOC001)

CCS-W Supervisor Air Traffic Control Specialist (SATCS) Training When ordered by the Government, the Contractor must provide the SATCS Training course for the Supervisor/System Administrator developed under the initial CCS-W contract, modified as required to reflect the current CCS-W configuration. The training must provide detailed instruction including hands-on training on the CCS-W reconfiguration capabilities. Students will be Government trained and certified operators, supervisors, and maintenance personnel who have completed the CCS-W ATCS Operator training course.

Concurrent with SATCS Training, the Contractor must deliver a supervisor/system administrator’s handbook that will assist trained Government SATCS and Tech Ops personnel in performing CCS-W system administrator functions. The handbook must include the information

C-12 needed by trained SATCS and Tech Ops personnel to program, modify, and install unique CCS- W site configurable data. (CDRL: DOC002)

Technical Operations (Tech Ops) Site Maintenance Training When ordered by the Government, the Contractor must prepare and deliver the Technical Operations Site Maintenance Training developed under the original CCS-W contract, modified as required to reflect the current CCS-W configuration. The maintenance training course normally conducted at the Contractor’s site utilizing the CCS-W Test-Bed, must provide detailed technical instructions including hands-on training for Government trained and certified maintenance personnel. Students will be Government trained and certified electronic technicians with expertise in the repair of communications switching equipment and have a basic knowledge and understanding of voice switching system operation and maintenance. Maintenance training must also include detailed instruction and hands-on training, on the CCS-W supervisor/system administration functions and tasks. After completion of the supervisor/system administration module(s), the student will demonstrate the ability to perform all the supervisor/system administrator functions identified in the approved Task and Skills Analysis Report (TASA).

Tech Ops Site Maintenance Manual(s). As ordered concurrent with Tech Ops site maintenance training (section C3.6.3) the Contractor must deliver a maintenance manual that contains the detailed maintenance and checkout procedures required to enable trained Government Tech Ops personnel to perform all site preventive and corrective maintenance tasks. (CDRL: DOC003)

Information System Security (ISS) Training When ordered by the Government, the Contractor must deliver the ISS training course and Security Plan (CDRL: SEC001) developed under the original CCS-W contract, modified as required to reflect the current CCS-W configuration and any security enhancements. ISS training must provide detailed technical instructions including hands-on training on the system security aspects of the CCS-W system. This training must be incorporated as separate modules in the operator (ATCS), supervisor/system administrator (SATCS) and Tech Ops site maintenance training courses.

Configuration Management (CM) The Contractor must maintain a system for Configuration Management.

When ordered by the Government, the Contractor must prepare and deliver an updated version of the CCS-W Configuration Management Plan previously delivered under Contract DTFAWA-09- C-00092 (CDRL: CMP001) that reflects any changes to the CCS-W configuration.

The Contractor must assign a Configuration Manager for the CCS-W Program who is responsible to the Contractor’s Program Manager for all CCS-W hardware and software CM related activities.

Configuration Control Consistent with AMS Clause 3.10.5-1, Product Improvement/Technology Enhancement (April 1996), the Government may initiate and/or the Contractor may request approval for changes to the Government CCS-W installation baseline. Contractor proposed changes to the Government approved baseline must be submitted to the Government in accordance with the processes in the

C-13 contract, e.g., Request for Deviations, Engineering Change Proposals (ECP) and Configuration Audit Summary Report, as applicable. (CDRLs: CMP002, CMP004, CMP005) Internal Contractor configuration control procedures must include sustaining and updating to obviate risks associated with Diminishing Manufacturing Sources and Material Shortages (DMSMS) and posting of approved ECPs to the CCS-W baseline so they reflect the current Government approved CCS-W configuration.

Integrated Logistics Support (ILS) The Contractor must manage and execute an ILS Program in accordance with the requirements contained in this contract. The objectives of the ILS program is to ensure lifecycle support for the CCS-W system for the life of this contract.

ILS Management The Contractor must designate an ILS Manager to function as the Contractor’s interface with the Government on all matters related to the management and execution of CCS-W logistics and training tasks as long as the CCS-W contract is in effect. The ILS manager must report directly to the Contractor’s Program Manager for all ILS related requirements. When ordered, the Contractor must review and revise the established CCS-W Integrated Support Plan (ISP) that identifies the Contractor’s plan and procedures for supporting the CCS-W (CDRL LOG001).

The Contractor must also keep current and update as required the CCS-W Tools and Test Equipment List (CDRL LOG003), which lists all the tools and test equipment, and test jigs that are required to inspect, test, calibrate, service, and perform Contractor recommended site level maintenance tasks (e.g., fault isolation and replacement to the LRU level, periodic maintenance, etc.)

CCS-W Hardware Breakdown Structure When ordered by Government, the Contractor must provide a top-down hardware breakdown structure to the LRU level for the ATCSCC CCS-W. The Contractor must update the breakdown structure after Contractor and Government hardware audits. (CDRL: LOG002).

Site Spares The Contractor, when ordered by the Government, must update and deliver to the Government a list of recommended site replaceable spares, assemblies, and consumables (CDRL: LOG005).

The list must be in Contractor format and must include each LRU noun nomenclature, NSN, part number, manufacturer’s CAGE code, and the unit price that must be charged to the Government, mean-time-between-failure (MTBF), and recommended quantity for each LRU. The Government reserves the right to order all, more than, less than, or none of the items and quantities recommended.

With each spare shipment, the Contractor must include a copy of each shipment’s packing list in accordance with CDRL IMP004, System Packing List/Bill of Materials.

Software Support The Contractor must provide all COTS software that is part of the CCS-W system delivered by the Contractor in accordance with the following:

C-14 o The Contractor must secure and provide software licenses and the associated documents needed to maintain the commercial software for all software delivered under the CCS-W contract.

o The Contractor must permit the Government technicians to prepare back-up copies of all software delivered with the CCS-W without copyright restriction; unless the software is commercial software and the Contractor is not entitled to make backup copies.

o The Contractor must maintain the software that is tested and validated in the CCS-Test Bed

(CCS-TB) system, approved by the FAA.

o The Contractor must inform the Government and make available to the Government, at no extra cost, any scheduled or unscheduled software, operating system, or firmware upgrades or patches that are available, if applicable or beneficial to the CCS-W. The Contractor must track all operating system, software, and firmware patches, releases, and upgrades offered by manufacturers and developers of components comprising the CCS-W computing infrastructure. The Contractor must assess whether individual software patches, releases, and upgrades must be implemented to ensure service availability and manufacturer support and/or whether they have the potential to provide additional benefit to the Government. Prior to implementation of any required or recommended patches, releases or upgrades, the Contractor must submit the proposed change to the Government for approval in accordance with the CCS-W Configuration Control procedures.

o The Contractor must test and validate using Contractor-prepared and Government-approved test procedures for all CCS-W software modifications and updates before delivering them to the Government. If requested, the Contractor must prepare and deliver test plans, procedures, and reports (CDRLs TES001, TES002, TES003, TES004, and/or TES005).

o The Contractor must provide the Government with a copy of all the validated software updates and modifications (e.g. routine updates to improve performance, enhance maintenance operations, and corrections of system shortcomings) and the associated test procedures employed in testing of such updates and modifications; perform software verification, integration, and testing and describe the process for accommodating software upgrades and future version changes in the Program Management Plan (PMP).

Quality Management (QM) The Contractor must designate a Quality Manager to ensure all deliverables satisfy the requirements in the contract and to serve as the single point of contact to the FAA for all quality issues on the CCS-W Program.

The Contractor must maintain the quality program established under the original CCS-W contract capable of assuring existing equipment compliance with contractually specified hardware and software requirements. The Contractor must review and revise the established CCS-W Quality System Plan (QSP) and CCS-W Software Quality Controls for continuous

C-15 improvement and to align with the current production configuration (CDRLs: QSP001, QSP002).

C.4 GOVERNMENT FURNISHED PROPERTY

GFP not described below, including information, material, and equipment, will be specified within individual task orders, where applicable.

Government Furnished Equipment (GFE) The Contractor must comply with all Government Property requirements stated in AMS Clause 3.10.3-2 Government Property - Basic Clause including maintaining a current GFE physical inventory list and participating in Government conducted physical audits as required.

When ordered, the Contractor must prepare and deliver a GFE Inventory Report to the Government in accordance with CDRL LOG009.

Data Provided as GFP The following Government-furnished plans/documents must be maintained by the Contractor and updated as required:

Document Document Name/Version

CCS-W Program Management Plan

CIMV018090EN100_02.0_PMP/November 24, 2009

CCS-W Configuration Management Plan

CIMV018090EN102_02.0_CMP/November 25, 2009

CCS-W Quality System Plan CIMV018090EN103_02.0_QSP/November 24, 2009

CCS-W Software Quality Assurance Plan

CIMV018090EN108_01.0_SQAP/October 13, 2009

CCS-W Hardware Breakdown Structure

CIMV018090EN106_04.0_TDBD/July 30, 2010

CCS-W Integrated Support Plan CIMVO18090EN101_03.0_ISP/February 4, 2010

CCS-W Security Plan CIMV018090EN200_05.0_SP/February 19, 2013

CCS-W User Manuals 0211_CIMV018090EN503_01.0_OP-Manual/September 9, 2011

0211_CIMV018090EN504_01.0_SAH/September 9, 2011

0211_CIMV018090EN505_01.0_Maint-Manual/September 9, 2011

CCS-W Training Materials ATSC Training Materials/September 11, 2019

SATSC Training Materials/ September 11, 2019

Technical Operations Training Materials/ September 11, 2019

C.3.8 Quality Management (QM)