EIS Section C.pdf

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This document is a comprehensive Section C Technical Requirements section for the General Services Administration's (GSA) Enterprise Infrastructure Solutions (EIS) contract, which provides a wide range of telecommunications and information technology services for federal agencies. The contract covers multiple service areas including Data Service (Virtual Private Network, Ethernet Transport, Optical Wavelength), Voice Service (IP and Circuit Switched), Contact Center Service, Colocated Hosting, Cloud Service, Wireless Service, Commercial Satellite Communications, Managed Services, Access Arrangements, Service Related Equipment, Labor, and Cable and Wiring.

Key technical capabilities include supporting IPv4 and IPv6 protocols, providing network connectivity across domestic and non-domestic locations, offering high availability and performance metrics, supporting security requirements including FISMA compliance, and enabling agencies to transition services from legacy contracts. The contract emphasizes flexibility, allowing agencies to order mandatory and optional services with various performance levels and technical specifications. Contractors must provide comprehensive management, implementation, and support services, with specific requirements for security, interoperability, and continuous monitoring. The contract is designed to meet federal agencies' evolving telecommunications and IT infrastructure needs through a flexible, standards-compliant, and secure service offering.

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EIS GS00Q17NSD3000 Mod P01022P01565 Enterprise Infrastructure Solutions

Enterprise Infrastructure Solutions (EIS)

Contract

Section C

Description / Specifications / Statement of Work

Issued by:

General Services Administration

Office of Information Technology Category

1800 F St NW

Washington, DC 20405

February 2022April 2023

Network Services 2020 Enterprise Infrastructure Solutions

EIS GS00Q17NSD3000 Mod P01022 P01565 ii Enterprise Infrastructure Solutions

Table of Contents

C.1 Background ........................................................... Error! Bookmark not defined.

C.1.1 EIS Goals ........................................................ Error! Bookmark not defined.

C.1.2 EIS Scope for Mandatory and Optional Services ........... Error! Bookmark not defined.

C.1.3 Minimum Requirements for Geographic Coverage ........ Error! Bookmark not defined.

C.1.4 Task Orders .................................................... Error! Bookmark not defined.

C.1.5 Authorized Users ............................................ Error! Bookmark not defined.

C.1.6 Upgrades and Enhancements ........................ Error! Bookmark not defined.

C.1.7 Organization of this Statement of Work .......... Error! Bookmark not defined.

C.1.8 General Requirements .................................... Error! Bookmark not defined.

C.1.8.1 Organization of EIS Services.................... Error! Bookmark not defined.

C.1.8.2 Service Locations ..................................... Error! Bookmark not defined.

C.1.8.3 Performance ............................................. Error! Bookmark not defined.

C.1.8.4 Conformity to Standards ........................... Error! Bookmark not defined.

C.1.8.5 Non-Domestic........................................... Error! Bookmark not defined.

C.1.8.6 Interoperability .......................................... Error! Bookmark not defined.

C.1.8.7 System Security Requirements ................ Error! Bookmark not defined.

C.1.8.8 National Policy Requirements .................. Error! Bookmark not defined.

C.1.8.9 Technical Support .................................... Error! Bookmark not defined.

C.2 Technical Requirements ........................................ Error! Bookmark not defined.

C.2.1 Data Service ................................................... Error! Bookmark not defined.

C.2.1.1 Virtual Private Network Service ................ Error! Bookmark not defined.

C.2.1.2 Ethernet Transport Service ...................... Error! Bookmark not defined.

C.2.1.3 Optical Wavelength Service ..................... Error! Bookmark not defined.

C.2.1.4 Private Line Service ................................. Error! Bookmark not defined.

C.2.1.5 Synchronous Optical Network Service ..... Error! Bookmark not defined.

C.2.1.6 Dark Fiber Service .................................... Error! Bookmark not defined.

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EIS GS00Q17NSD3000 Mod P01022 P01565 iii Enterprise Infrastructure Solutions

C.2.1.7 Internet Protocol Service .......................... Error! Bookmark not defined.

C.2.1.8 Broadband Internet Service ...................... Error! Bookmark not defined.

C.2.2 Voice Service .................................................. Error! Bookmark not defined.

C.2.2.1 Internet Protocol Voice Service ................ Error! Bookmark not defined.

C.2.2.2 Circuit Switched Voice Service ................. Error! Bookmark not defined.

C.2.2.3 Toll Free Service ...................................... Error! Bookmark not defined.

C.2.2.4 Circuit Switched Data Service .................. Error! Bookmark not defined.

C.2.3 Contact Center Service ................................... Error! Bookmark not defined.

C.2.3.1 Service Description .................................. Error! Bookmark not defined.

C.2.4 Colocated Hosting Service .............................. Error! Bookmark not defined.

C.2.4.1 Functional Definition ................................. Error! Bookmark not defined.

C.2.4.2 Standards ................................................. Error! Bookmark not defined.

C.2.4.3 Connectivity .............................................. Error! Bookmark not defined.

C.2.4.4 Technical Capabilities .............................. Error! Bookmark not defined.

C.2.4.5 Features ................................................... Error! Bookmark not defined.

C.2.5 Cloud Service ................................................. Error! Bookmark not defined.

C.2.5.1 Infrastructure as a Service ....................... Error! Bookmark not defined.

C.2.5.2 Platform as a Service ............................... Error! Bookmark not defined.

C.2.5.3 Software as a Service .............................. Error! Bookmark not defined.

C.2.5.4 Content Delivery Network Service ............ Error! Bookmark not defined.

C.2.6 Wireless Service ............................................. Error! Bookmark not defined.

C.2.6.1 Service Description .................................. Error! Bookmark not defined.

C.2.6.2 Features ................................................... Error! Bookmark not defined.

C.2.6.3 Interfaces ................................................. Error! Bookmark not defined.

C.2.6.4 Performance Metrics ................................ Error! Bookmark not defined.

C.2.7 Commercial Satellite Communications ServiceError! Bookmark not defined.

C.2.7.1 Service Description .................................. Error! Bookmark not defined.

C.2.7.2 Features ................................................... Error! Bookmark not defined.

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EIS GS00Q17NSD3000 Mod P01022 P01565 iv Enterprise Infrastructure Solutions

C.2.7.3 Performance Metrics ................................ Error! Bookmark not defined.

C.2.8 Managed Service ............................................ Error! Bookmark not defined.

C.2.8.1 Managed Network Service ....................... Error! Bookmark not defined.

C.2.8.2 Web Conferencing Service ....................... Error! Bookmark not defined.

C.2.8.3 Unified Communications Service .............. Error! Bookmark not defined.

C.2.8.4 Managed Trusted Internet Protocol Service ............ Error! Bookmark not defined.

C.2.8.5 Managed Security Service ....................... Error! Bookmark not defined.

C.2.8.6 Managed Mobility Service ........................ Error! Bookmark not defined.

C.2.8.7 Audio Conferencing Service ..................... Error! Bookmark not defined.

C.2.8.8 Video Teleconferencing Service ............... Error! Bookmark not defined.

C.2.8.9 DHS Intrusion Prevention Security Service (DHS Only) . Error! Bookmark not defined.

C.2.8.10 Software Defined Wide Area Network Service (SDWANS) [Optional]

Error! Bookmark not defined.

C.2.9 Access Arrangements ..................................... Error! Bookmark not defined.

C.2.9.1 Access Arrangement Description ............. Error! Bookmark not defined.

C.2.9.2 Access Diversity and Avoidance .............. Error! Bookmark not defined.

C.2.9.3 Interfaces ................................................. Error! Bookmark not defined.

C.2.10 Service Related Equipment ......................... Error! Bookmark not defined.

C.2.10.1 Warranty Service................................... Error! Bookmark not defined.

C.2.11 Service Related Labor ................................. Error! Bookmark not defined.

C.2.12 Cable and Wiring ......................................... Error! Bookmark not defined.

C.3 Transition ............................................................... Error! Bookmark not defined.

C.3.1 Transition Roles and Responsibilities ............. Error! Bookmark not defined.

C.3.1.1 Government’s Role in Transition .............. Error! Bookmark not defined.

C.3.1.2 Contractor’s Role in Transition ................. Error! Bookmark not defined.

C.3.2 Transition On .................................................. Error! Bookmark not defined.

C.3.2.1 Objectives ................................................ Error! Bookmark not defined.

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