BPM005633 JC Wordsmith Exceptions Determination 12.04.23_with Offeror Response.docx
DOCX document 39 KB Posted
- Solicitation number
- BPM005633
- Issued by
- Arizona
About this file
This is an Exceptions Determination document for Solicitation BPM005633, a Foreign Language Interpretation and Translation Services contract opportunity for an unnamed state agency. JC Wordsmith, a small business consisting of one full-time employee, submitted exception requests to exclude three service categories from their bid: Over-the-Phone Interpretation Services (Section 3.2.3), Voiceover Translation Services (Section 3.3.3), and Video Remote Interpreting services (Section 3.2.4). The state denied all three exception requests on December 4, 2023, stating that if a section is not bid, it will not apply to the contract. JC Wordsmith accepted the state's responses on December 5, 2023.
JC Wordsmith's rationale for the exceptions centered on business capacity and cost constraints. The offeror cited inability to provide over-the-phone services due to the costs and logistics required for a sole proprietor operation; indicated that voiceover translation services are not currently offered by the company; and noted that the per-minute pricing model with no minimum fee structure would make it economically unfeasible to book professional interpreters for video remote interpreting services. By accepting the state's denial of exceptions, JC Wordsmith's final bid would exclude services not provided, with those service categories not applying to any resulting contract award.
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Text version
EXCEPTIONS
Offeror: JC Wordsmith Solicitation #: BPM005633 Foreign Language Interpretation and Translation Services
Scope of Work
| Section |
| RFP Language |
| Offeror Exceptions |
| State Comments |
| Offeror Response |
| 3.2.3 |
| Over-the-Phone Interpretation Services. The Contractor shall provide: |
3.2.3.2 An established toll-free calling system to receive and route calls to the appropriate interpreter available twenty-four (24) hours per day, seven (7) days a week, including State observed holidays.
3.2.3.3 An efficient call routing and dispatch system in place to connect customers with the appropriate interpreter with minimal delay.
3.2.3.4 A toll-free over-the-phone customer support available twenty-four (24) hours per day, seven (7) days a week, including State observed holidays.
Alternate language: The Contractor will not provide Over-the-Phone Interpretation Services.
Rationale: The Contractor is a small business consisting of one full-time employee, and thus is unable to provide this service due to costs and logistics.
State Response
12/04/23
Alternative Language is denied. If a section is not bid, it will not apply to the contract.
Offeror Response
12/05/23
The Offeror accepts the State’s response.
| 3.3.3 |
| Voiceover Translation Services. Voice over translation is an audio-visual conversion of dialogue from one language to another. The Contractor shall: 3.3.3.1 The Contractor shall first translate the original script narrative, and then have a voice talent record the translated language on to the video |
| Alternate language: The Contractor will not provide Voiceover Translation Services. |
Rationale: The Contractor is a small business and this service is not currently offered.
State Response
12/04/23
Alternative Language is denied. If a section is not bid, it will not apply to the contract.
Offeror Response
12/05/23
The Offeror accepts the State’s response.
| 3.2.4 |
| Video Remote Interpreting (or VRI). The Contractor shall: |
3.2.4.1 Provide professionally trained and certified interpreters who shall be capable of accurately relaying information given by the Eligible Agency personnel.
Alternate language: The Contractor will not provide Video Remote Interpreting.
Rationale: The per-minute pricing model with no minimum fee makes it impossible to book a professional interpreter for this service.
State Response
12/04/23
Alternative Language is denied. If a section is not bid, it will not apply to the contract.
Offeror Response
12/05/23
The Offeror accepts the State’s response.
File details come from the government source that posted it. Updated .