Attachment_10_Experience_and_Capacity_Response_r1_11-22___10.16.23.pdf

Request for Proposal

Solicitation No. BPM005633

Foreign Language Interpretation and Translation Services

Arizona Department of Administration

State Procurement Office

100 North 15th Avenue Phoenix, AZ 85007

Solicitation Attachment – Experience and Capacity Response | Revision No. 1 | Revised 11-22

Attachment 10 – Experience and Capacity Response

THE STATE MAY DETERMINE YOUR PROPOSAL NON-RESPONSIVE IF YOU DO NOT FULLY RESPOND.

The Offeror shall provide a narrative response to each section that demonstrates their understanding of the Scope of

Work requirements and describes the company’s overall experience and capacity in providing the Services stated in this solicitation. If there is a section that is not applicable to the Services required by the Scope of Work, you may mark it

“N/A”.

Offeror shall provide a response either after each section or in a separate document entitled: “Attachment -

Experience and Capacity Response.” If a separate document is used, please clearly designate each section and double-check to ensure that each question has been answered. If any information provided is considered

CONFIDENTIAL by Offeror, the information must be specifically included in the Confidential Information

Designation Attachment and related documentation to be assessed for confidential treatment under AAC R2-7-

103.

1.0 Company Profile. The Offeror must include a narrative description of its organization. The narrative must include the following:

1.1 Brief overview of business operations, with an emphasis on experience in regards to the Scope of Work:

Daniel Shamebo Sabore, DBA., Languages Translation Services (LTS), was established in 2004 as a Sole

Proprietorship business in the State of Washington. LTS has more than 19 years of extensive experience and expertise in its primary line of business: providing language services such as translation, revision, proofreading, editing, design/desktop publishing (DTP), and interpreting in over 300 languages, including all languages listed in the solicitation, vice versa to over 3,000 private and public organizations, and individuals nationwide, and internationally. LTS is an MBE/MWBE certified in many states, including Washington, Oregon, the City of New

York, the State of New York, Nassau County, The Port Authority of New York and New Jersey, and the City of

Philadelphia. Please, see more detail in the file attached, “Company Experience”.

1.2 Location in which the Offeror is incorporated: LTS was established in 2004 as a Sole Proprietorship business in the State of Washington.

1.3 Address of “Main Office” (e.g. Corporate Headquarters and any satellite offices responsible for performance of proposed tasks: 6543 Rolling Creek Dr., Colorado Springs, CO 80924.

1.4 Offeror's organizational chart relevant to the Contract, specifically identifying the key point of contact for all questions related to the submitted Offer;

Arizona Department of Administration

State Procurement Office

Fig. 1. Simplified management and organizational structure (Chart) of LTS.

Management and administration staff: Mr. Daniel S. Sabore, and Mrs. Tsigie T. Hailegnaw.

1.5 Full disclosure of any potential conflict of interest between the Offeror and any State employee who functions or has responsibilities in the review or approval of the undertaking or carrying out of the Contract: N/A.

1.6 A Statement of whether, in the last five (5) years, the Offeror has filed (or had filed against it) any bankruptcy or insolvency proceeding, whether voluntary or involuntary, or undergone the appointment of a receiver, trustee, or assignee for the benefit of creditors, and if so, an explanation providing relevant details and current status: N/A

1.7 A Statement of whether there are any pending Securities Exchange Commission investigations involving the Offeror, and if such are pending or in progress, an explanation providing relevant details and an attached opinion of counsel as to whether the pending investigation(s) may impair the Offeror’s performance in a Contract under this Solicitation: N/A.

1.8 A Statement documenting all open or pending litigation initiated by Offeror or where Offeror is a defendant or party in any litigation that may have a material impact on Offeror’s ability to deliver the contracted Services:

N/A.

Arizona Department of Administration

State Procurement Office

1.9 A Statement documenting all open or pending litigation initiated by Offeror or where Offeror is a defendant or party in any litigation with a public sector client: N/A.

1.10 Full disclosure of any public sector contracts terminated for cause or convenience in the past five (5) years:

N/A.

1.11 Full disclosure of any criminal or civil offense: N/A.

1.12 Offeror shall provide evidence of any Arizona required business license to provide these Services AND

1.13 Offeror shall provide copies of any professional or industry certifications that represent the Services detailed in this Solicitation.

Offeror Response:

LTS was registered as a Sole Propertortship business with the State of Arizona.

Suplier ID: IV0000015580.

Arizona Department of Administration

State Procurement Office

2.0 Company Experience

2.1 What market(s) are your current clients primarily in? We have been providing language translation, interpreting and related services for both public and private organizations nationwide and internationally.

2.2 What experience do you have serving clients in business markets within the State of Arizona?

In 2011, LTS was awarded a long-term contract for translation and interpretation services by PVUSD69 -

Paradise Valley Unified School District No. 69, in the State of Arizona.

In August 2018, LTS was awarded a contract for translation and interpretation services by the State of

Arizona.

In January 2022, LTS was awarded a contract by the Arizona Department of Education, Early Childhood Program, Head Start Collaboration Office, a contract for translation and voice recording of educational materials from English into Spanish. We provided them with the requested services in exceeding their expectations.

After we completed the translation and audio recordings of the translated PowerPoint of hundreds of slides, we got the following feedback from the project manager: “Thank you so much for sending the link to the completed translated documents! The documents have been reviewed and uploaded on our ECE Publications and Manuals website. We are so excited to share these documents with the early childhood field in Arizona. Please express our gratitude to your translation team for their dedicated work. We could not be more pleased with the outcome!” Brooke C., Early Childhood

Program Specialist, ECE | Head Start Collaboration Office, Arizona Department of Education. 4/7/2022.

2.3 What is the range in size of your current clients: We have served any private and public organizations of any size.

2.4 Provide two (2) examples that exhibit your experience with Materials or Services for clients relevant to the

Scope of Work?

1. For the State of Rhode Island Department of Health, and other Departments, we provided translation, review, and desktop publishing of the Rhode Island Governor’s daily and weekly press releases and other public health notices, on

COVID-19 from the breakout of the COVID-19 pandemic and other documents up to the present, in more than 15 languages, including Spanish and Portuguese.

• The total value of the completed projects up to December 2022 is about $180,000.00. Currently, we have a new ongoing contract with the State.

2. We have provided translation, and translation review /editing, proofreading, formatting, and desktop publishing for the

Oregon State Department of Administrative Services, under contract # PS – NON- IT2177-55

We also provide them with onsite and remote interpreting services.

We have translated and revised several documents for State agencies since 2006, such as the State Department of

Human Services, Child Care, and the Employment Department. Most of them are documents on education, legal, public health, and other social issues. We also have provide interpretation services for them.

Our contract with them was for translation services to provide translated and reviewed, and ready-for-use final versions.

To ensure the quality of the translated documents, we also reviewed translated documents using independent translation reviewers. So, in all the contracts we have for translation services, our task was also to include a translation review.

We translated many kinds of docunents from English into several languages, including Tigrigna, Chuukese, Farsi, Burmese, Traditional Chinese, Simplified Chinese, Nepalese, Spanish, Vietnamese, Russian, Amharic, Somali, Farsi, Pashto, Nepali, Korean, Arabic, Oromo, Japanese, Romanian, Urdu, Ewe, etc.

Arizona Department of Administration

State Procurement Office

Contract Terms: We have/had many ongoing and past contracts since November 2005 and is renewed annually.

The total value of the Contract: Indefinite

The value of the completed contract so far for OED and other Departments is $250,000.00

We have attached upporting documentation as a separate attachment and titled: “Attachment - Company

Experience”.

2.5 In the last five (5) years, did any of your clients cancel their contracts with your company? If “yes”, why?

Please provide as much detail as possible. N/A.

2.6 With what relevant trade and/or professional associations are you involved? How does this participation give you an advantage over your competition?

Offeror Response:

We are the members of the American Translators Association ( ATA) since 2005.

This participation gives us an advantage over our competition because we use translators and interpreters certified and qualified in many languages from the ATA directory. We follow the professional code of conduct for interpreters and translators that the ATA developed. We also get benefits of professional development in translation and interpretation from their publications and workshops.

3.0 Offered Languages

Offeror shall submit a summary list of languages offered, under Attachment 14, and the number of interpreters/translators available to offer each language. Attach additional pages if necessary.

Offeror Response:

We provide translators and interpreters in more than 300 languages. Please, see Attachment 14, too.

List of languages we offer:

Below is a list of some languages and dialects we can provide culturally accurate and appropriate translation and interpreting.

Acholi, Acehnese, Afrikaans, Akan, Akuapem, Albanian, Amharic, Armenian, Ashanti, Assamese, Azeri, Bahasa Malaysia, Bambara, Bhojpuri, Bangla (Bengali), Bemba, Belarusian, Berber, Bisaya, Bicolano, Bosnian, Bulgarian, Burmese languages (Burmese, Chin, Danu, Eastern Falam, Haka, Hakka, Intha, Jinghpaw, Kachin, Karen, Karenni, Kayah, Khumi, Kuki, Lachik, Lhaovo, Matupi Mizo Mon, Naga Pa-O, Pali, Palaung, Poe, Rakhaing, Rakhine, Sgaw, Shan, Tiddim, Wa, Western Zaiwa, Zomi, Zou), Bunaki (Timor), Cambodian (Khmer), Cantonese, Catalan, Castilian, Chavacano, Cebuano, Chichewa (Chewa), Chin/Zomi, Chitumbuka, Chuukese, Ciluba, Creole - French, Creole - Haitian, Croatian, Czech, Ewe, Dagbani, Dagare, Danish, Dari, Dinka, Diula, Duala, Dutch, Dzhongan, Edo, Ẹfik, Estonian, Farsi Afghan, Farsi (Persian), Fante, Finnish, Flemish, French Canadian, French France, Fucho, Fukinese, Fulani, Ga, Galician, Georgian, German, Greek, Guatemalan languages ( Achi(Baja Verapaz), Akateko (Huehuetenango), Awakateko (Huehuetenango), Ch’orti’

(Chiquimula), Chuj (Huenuetenango), Garífuna (Izabal), Ixil (Quinché), Itza’ (Petén), Kaqchikel (Sololá, Chimaltenango), K’iche’ (Quiche, Retalhuleu, Suchitepequez, Sololá, Totonicapan y Huehuetenango), Mam (Quetzaltenango, Huehuetenango), Mopán (Petén), Popti’(Huehuetenango), Poqomam (Escuintla), Poqomchi’(Alta Verapaz), Q’anjob’al

(Huehuetenango), Q’eqchi’(Petén, Izabal, Alta Verapaz, Quiché y Baja Verapaz), Sakapulteko (Quiché), Sipakapense

(Huhuetenango, San Marcos), Tektiteko (Huehuetenango), Tz’utujil (Sololá), Uspanteko (Quiché), Tzutujil, Achi, Kaqchikel)), Gujarati, Guragigna/Gurage, Hadiya, Harari, Hakka, Hokkien, Hausa, Hawaiian, Hebrew, Hindi, Hokkian (

China) Hungarian, Icelandic, Igbo, Ilocano, Illongo, Indonesian, Italian, Japanese, Kambatic, Kankinza, Karen, Karenni, Kazakh, Khmer, Kikuyu, Kibembe ( Tanzania), Kissi, Kinyarwanda, Kirundi, Kiswahili, Kipkomo, Kpelle, Kiziguwa, Korean, Kulo-Konta (Kulogna), Kurdish, Krio, Kyrgyz, Laotian, Latin, Latvian, Lingala, Lithuanian, Macedonian, Services

Arizona Department of Administration

State Procurement Office

MaayMaay, Maithili, Malagasy, Malay, Malayalam, Maltese, Mandingo, Mampruli, Manipuri, Marathi, Marshallese, Mongolian, Mortlockese, Nepalis, Ngetikese, Nyanja (Njinga), Norwegian, Nuer, Nuristani, Okinawan , Oriya, Oromo, Pangasinan, Pashtu, Persian, Pidgin, Polish, Pohnpeian, Portuguese, Punjabi, Rohingya/Chittagonia, Romanian, Russian, Samoan, Sichuan, Serbian, Sesotho, Setswana, Sidama, Sindhi, Swati, Siswati, Sichuanese, Slovak, Slovenian, Somali, Spanish, Swahili, Swedish, Sylheti, Tagalog, Tajik, Tambaro (Tambarsa), Tamil, Talensi, Telegu, Tetun ( East Timor) Thai, Tibetan, Triqui, Tongan, Tsonga, Tswana, Tumbuka, Turkish, Turkmen, Twi, Ukrainian, Uygur, Urdu, Uzbek, Venda, Visaya, Wala, Welsh, Wolof, Wolayta, Xhosa, Xitsonga, Yiddish, Yoruba, Nyanja, Lozi, Tonga, Tok

Pisin ( Japan), Nsenga, Bemba, Luvale, Kaonde, Lunda, and other Zambian Local Languages, and Zulu.

4.0 Certificates/Licenses

Submit copies of all applicable certificates and licenses that support Offeror’s ability to provide the proposed Materials or

Services. At a minimum, this shall include all certifications and licenses referenced in the Solicitation Attachment -

Organization Profile.

Offeror Response:

LTS was registered as a Sole Proprietorship business with the State of Arizona. Suplier ID: IV0000015580.

5.0 Financial/Accounting Information

Offeror must provide evidence of financial stability and capability to fund all costs associated with providing the relevant

Materials or Services throughout the term of the Contract. The latest two (2) years audited annual financial statements including total revenue, net income, and total assets must be submitted with the Offeror’s proposal. If audited financial data is unavailable, explain in full, the reason and provide the latest non-audited financial information including but not limited to balance sheet, income statement, as well as statements of cash flows, and change in financial position. Include information to attest to the accuracy of the information provided.

Offeror shall provide information regarding any irregularities that were discovered in any accounts maintained by the

Offeror on behalf of others. Describe the circumstances and disposition of the irregularities.

Offeror Response:

Please, see the financial statements on the next pages. We have sufficient cash flow from our regular clients. We have no financial problems or delinquent debts that prohibit us from fulfilling the contract.

Our FICO Score, which was printed on 10/17/2023, shows below that we have an exceptional FICO Score.

Services

Arizona Department of Administration

State Procurement Office

Solicitation Attachment – Method of Approach | Revision No. 1 | Revised 11-22

Services

Arizona Department of Administration

State Procurement Office

Financial Information- Year 2022

Services

Arizona Department of Administration

State Procurement Office

Services

Arizona Department of Administration

State Procurement Office

Total Profit for the Year 2022: $86,121.76

Financial Information- Year 2023

Services

Arizona Department of Administration

State Procurement Office

Total Profit for the Year 2023: $243,891.38