Attachment_12_Method_of_Approach_Revision_2_10.17._10.16.23.pdf

Request for Proposal

Solicitation No. BPM005633

Foreign Language Interpretation and Translation

Services

Arizona Department of Administration

State Procurement Office 100 N 15th Avenue Phoenix, AZ 85007

Attachment 12

Method of Approach

The offeror is cautioned that it is the offeror's sole responsibility to submit information related to the evaluation categories and that the State of Arizona is under no obligation to solicit such information if it is not included with the offeror's proposal. Failure of the offeror to submit such information may cause an adverse impact on the evaluation of the Offeror's proposal. It is strongly discouraged for you to copy the Scope of Work in lieu of providing unique responses below.

OFFER MAY BE DETERMINED AS NON-RESPONSIVE IF ALL QUESTIONS ARE NOT ANSWERED

FULLY.

Question 1: Method of Approach

Provide a written narrative response that describes how you will provide the Specific Requirements as listed in the Scope of Work. The language of the narrative should be straightforward and limited to facts, solutions to problems, and plans of proposed action. The response shall at minimum describe and provide a response for each of the following bullet points listed below:

a. How do you plan to provide the service?

b. What are your processes for providing these services?

Offeror Response:

a. We plan to provide the service of recruiting certified and qualified translators and interpreters with excellent customer service, appropriate tools and techniques, and meeting the requested deadlines.

Vetting of Translators and Interpreters

LTS’s first step in assessing a candidate is an in-depth phone interview and checking the qualifications to determine if the applicant meets our minimum standards and qualifications. Those who do meet our initial standards must then undergo a thorough, comprehensive process that includes:

• Competency testing

• Completion of a skills self-assessment/checklist

• Licensure/Certification verification

• Reference requests and verification

We have an in-depth vetting process that includes the following requirements to ensure that we hire the best-qualified translators and interpreters who can provide accurate and culturally sensitive professional translation and interpreting services:

Language skills: They should be proficient in both the source and target languages.

Education and Experience: They should have at least Bachelor’s Degree in linguistics, translation and/or related fields. They should have at least five years of experience in translation and interpreting in a specific area, such as legal, medical, technical, or scientific fields.

Certifications or Qualifications: They should be certified or qualified by an independent organization like the American Translators Association, federal and state courts, National Board for Certifying Medical

Interpreters, etc.

Foreign Language Interpretation and Translation

Services

Arizona Department of Administration

State Procurement Office

Assessments: They have to pass a language proficiency test administered by a language assessment organization such as the Defense Language.

References and background check: We check the references and backgrounds of translators, interpreters, and other professionals.

Testing and interview: We administer tests and interviews in a specific field, such as legal, medical, etc., to ensure they can provide accurate, culturally sensitive, and well-formatted translations. Their skills are tested during each translation they execute as an independent professional translator reviews each document they translate as one of the steps in our quality control processes.

We also check their performance during the job performance and give them feedback for any needed improvement.

Our screening, testing, selection, recruitment, and training processes are ongoing.

We train our translators and interpreters in critical aspects of the business, such as professional code of conduct, customer service, formatting, correct and consistent terminologies in each field they are assigned to do, etc.

The mission of LTS is to foster economic development and enhance smooth communications among different partners in providing accurate language services.

We have a proven record of accomplishments in working for many national and international public and private organizations and individuals.

We are dedicated and well organized to exceed the expectations in our service.

LTS’s overall role and responsibility are to execute the entire requested job punctually, accurately, and confidentially. LTS’ project managers review the documents they receive from our clients. They select a team of linguists who are highly qualified and educated, professional translators, editors, proofreaders, reviewers, desktop publishers, typesetters, formatting experts, and other professionals needed to accomplish the tasks requested by the client promptly. We are punctual and can meet deadlines and respond to the requests of our clients immediately.

Both our office staff and freelancers have extensive experience in the management and administration of language services. They completed higher education and handled similar assignments to those listed in this solicitation for public and private agencies for several years.

Providing the required services is our day-to-day routine activity, and we will provide the client with accurate and punctual services.

Project Management and Quality Assurance

Work Plan/Approach Proposed

Quality Assurance Procedures

Foreign Language Interpretation and Translation

Services

Arizona Department of Administration

State Procurement Office

Project Approach and methodology for ensuring the quality of services. We ensure the quality of the documents through many steps, which include recruiting the best qualified, experienced, and educated professionals who are native speakers of the target language, use the correct terminology, etc.

We recruit all language professionals specializing in various fields, certified, qualified, highly educated, and experienced. They demonstrate and maintain proficiency levels and accuracy in varied subject matter areas and formats, including, but not limited to, education, medical and health-related terms, building codes, transportation information, criminal justice, and location information.

We keep the confidentiality of the documents that we handle, and only authorized personnel access the information. Our computers are password protected. All our employees sign the confidentiality agreement before they start the job.

We have a proven ability to maintain accuracy and cultural competency in converting source texts in one language into target texts in another language, with the meaning and intent of the source text.

Translation Quality Control

We monitor the jobs of our translators continuously to ensure continuous service improvement.

Our quality control system is well organized. We perform it in many steps to make sure that the document is translated and formatted accurately. Professional translators, independent proofreaders/editors, quality control experts, and desktop publishers are involved in the entire process.

The Project Manager (PM) will assign the job to highly experienced and educated translators who are native speakers of a target language and near-native/native level of the source language and who use appropriate tools and have extensive experience in working with similar kinds of documents.

During the translation process, they will use relevant reference materials for the field. An independent professional linguist, and an expert editor/proofreader, will review, edit, and proofread the translated document to check the linguistic, cultural sensitivity, and formatting aspects and carefully compare the source and the target text side by side.

The reviewed, proofread, and edited document will be checked for formatting issues by our Quality Control

Experts (QCE) and given back to the original translator to incorporate the changes suggested by the reviewer, editor, proofreader, and QCE.

After the initial translator implements the final changes, the document will be ready for printing and publication. If necessary, the accurately translated document will be given to a Desktop Publishing (DTP)

Engineer for layout and formatting. After the DTP is completed, it will be sent back to the proofreader to ensure that the final desktop-published document is ready for printing.

The reviewer will proofread the desktop-published version to make sure the document is free from any linguistic and formatting errors. The reviewer, proofreader, editor, and QCE will print out the entire

Foreign Language Interpretation and Translation

Services

Arizona Department of Administration

State Procurement Office document and recheck the quality. Any errors that are observed at this stage will be corrected and sent back to the translator and DTP Engineer.

Finally, we will deliver the ready-to-print version to the client. Any correction that the client may suggest will be corrected immediately. The simplified management and organizational structure of LTS (Figure 1) that we developed helps facilitate each step's tasks. The PM and the Administrator coordinate all the functions carried out by the translators, reviewers, editors, DTP Engineers, Interpreters, and QCE. Moreover, the structure aids in keeping track of the workflow and quality control effectively because the staff/expert in each chain is fully responsible for his/her task. The management/coordination team ensures the adequate performance of each project. It takes prompt action when any correction is needed. We assure you that we will provide the best quality job.

Fig. 1. Simplified management and organizational structure (Chart) of LTS.

Daily schedule based on 1,000-3,000 words/day/translator starting on the first day of the job:

It has the following eight steps, summarized in 4 steps in the chart in Figure 2.

Step 1: Acceptance and recording of the task from the client by the project manager.

Step 2. Assigning the job to translators

Step 3. Receiving the translated document back from the translator and checking

Foreign Language Interpretation and Translation

Services

Arizona Department of Administration

State Procurement Office

Step 4. Forwarding the translated document to a reviewer/proofreader

Step 5. Receiving the reviewed document with track changes, check and forward it to the translator.

Step 6. The translator implements the necessary changes and sends back the final document to the project manager.

Step 7. The formatting expert checks the formatting and forwards the final ready-to-print version to the client.

Step 8. Accept any feedback from the client and implement any requested changes from the client and send the document back to the client.

We also edit/proofread already translated texts using track changes. Only experienced editors in a specific field are used for editing.

When the volume of the project is substantial, and the request is rushed, we assign the jobs to as many translators as possible. We have all the translated documents reviewed by one experienced translator who is an expert in that specific field to keep a consistency of correct terms throughout the documents.

a. Translation Quality Control.

Figure 2. Summary of Quality Control Process for Translation Services

Note: Any mistake that is caught in any of the steps will be corrected before proceeding to the next step.

b. Interpretation Quality Control

Foreign Language Interpretation and Translation

Services

Arizona Department of Administration

State Procurement Office

Our interpreters are highly educated and experienced and provide the best services for our clients. To assign an interpreter on occasion, we need to know beforehand the schedule for such so that we notify our interpreters in advance, listed in our task database. We only assign interpreters who are native speakers of the target language and have near-native fluency in the source language. We stress to our interpreters that they need to be punctual on every occasion that their services are needed. Any tardiness is met with a penalty that includes a reduction of the agreed payment. A written report is required for every interpreter after every service rendered. Feedback is collected from the client regarding the performance of the interpreter(s). Please, see Figure 3 below on how we conduct our quality control process.

Figure 3. Summary of Quality Control Process for Interpretation Services

We will assign interpreters as soon as we get requests.

We will use interpreters who are well-trained to do the job, and they will go through a background check process.

Foreign Language Interpretation and Translation

Services

Arizona Department of Administration

State Procurement Office

b. Our processes for providing these services:

Our processes for providing these services, in addition to the methods and techniques listed in part above, include strictly following our clients' instructions; responding to their requests timely; excellent communication and coordination effort; make any necessary changes to their requests based upon the clients' needs and feedback.

Question 2:

Provision of Services: Provide a narrative description outlining the methods/techniques your organization uses in the provision of services applicable for various types of Interpreting/translating settings. Address the following sections as applicable:

a. On-Site Interpretation: Provide a detailed outline (with timeframes) of the scheduling process for requested interpretation services.

b. Over-the-Phone Interpretation and Video Remote Interpreting: Provide a flowchart and timeline of the call process up to connection with an interpreter. Offeror shall include the average time for each stage.

Optional Services

c. Court/Legal On-Site Interpretation Services: Provide a detailed outline (with timeframes) of the scheduling process for requested interpretation services.

d. Document Translation: Explain the type of computer systems and software (if any) your firm uses in the language translation process, and why it is utilized. If your company does not utilize computer systems and/or software, explain why and the process that is currently in place.

Describe the editing, proof reading, and publishing process.

e. Voiceover Translation Services: Explain the type of computer systems and software (if any) your firm uses in the language translation process, and why it is utilized. If your company does not utilize computer systems and/or software, explain why and the process that is currently in place.

Describe the editing, proof reading, and publishing process.

a. On-Site Interpretation: A detailed outline (with timeframes) of the scheduling process for requested interpretation services:

We recruit certified and qualified interpreters in multiple languages. We will contact them as soon as we get the requests from our clients and assign them to do the job. The time frame depends on the requirements of our clients, as some requests may be rushed and others regular. We can accommodate both regular and rushed requests.

b. Over-the-Phone Interpretation and Video Remote Interpreting: A flowchart and timeline of the call process up to connection with an interpreter. The average time for each stage.

Foreign Language Interpretation and Translation

Services

Arizona Department of Administration

State Procurement Office

For common languages such as Spanish, we can connect the client with the interpreter within one minute. It can take from one minute to more time for rare languages, depending on the type of language requested. Some languages, such as native Indian and Pacific Island languages, need pre-scheduling.

Optional Services

c. Court/Legal On-Site Interpretation Services: A detailed outline (with timeframes) of the scheduling process for requested interpretation services.

We recruit certified and qualified interpreters in multiple languages. We will contact them as soon as we get the requests from our clients and assign them to do the job. The time frame depends on the requirements of our clients, as some requests may be rushed and others regular. We can accommodate both regular and rushed requests.

d. Document Translation: The type of computer systems and software our firm uses in the language translation process, and why it is utilized. The editing, proofreading, and publishing process.

The details are presented below:

Technical and Administrative Capacity

LTS is technically capable of handling multiple projects in many languages, regular assignments, and/or rush projects.

We have modern computers, fax, photocopy machines, printers (to print and check the files for formatting and other issues before submitting to the client), screenshot software and scanners (for quality control correspondence with translators), high speed Internet, all the necessary software such as Microsoft Office, Conversion software from one program to another such as from Word documents to PDF and vice-versa, PDF Editors, Translation Memory such as TRADOS, desktop publishing, and high capacity networking (to share files among the computers of different staff in the office for quality control), unlimited phone plan, and fax, in a comfortable office to execute the business and accomplish the transfer of document files in both

PC and Macintosh compatible PC format including capabilities to upload and download files, through e-mail and secure FTP server (for transfer of files which are heavy and cannot be transferred through regular e-mail capacity), providing graphics on disk and/or in a document file.

Translation Quality Control

We monitor the jobs of our translators continuously to ensure continuous service improvement.

Our quality control system is well organized. We perform it in many steps to make sure that the document is translated and formatted accurately. Professional translators, independent proofreaders/editors, quality control experts, and desktop publishers are involved in the entire process.

For editing, proof reading, and publishing process, please, see the detailed answer to question Number 1, which is similar to the answer to this question.

e. Voiceover Translation Services:

Foreign Language Interpretation and Translation

Services

Arizona Department of Administration

State Procurement Office

We use regular PC computers equipped with the sound system for Voiceover Translation Services because it is more convenient to do the work.

For editing, proof reading, and publishing process, please, see23 the detailed answer to question Number

1, which is similar to the answer to this question.

Question 3:

Personnel:

a. Explain the methodology used to test and hire Qualified (Non-Certified) and Certified interpreters/translators. Describe any skill assessment your firm performs. Describe how your firm determines proficiency at the time of hiring or subcontracting. Also describe the education and experience requirements for Qualified (Non-Certified) interpreters/translators.

b. Describe your firm’s process for determining appropriate personnel for specific assignments. Explain how you ensure cultural sensitivity when making assignments.

Personnel:

a. The methodology used to test and hire Qualified (Non-Certified) and Certified interpreters/translators: We recruit translators and interpreters that are certified by many organizations such as courts, the American Translators Association, RID, National Consortium for Certifying Medical Interpreters, etc. We determine proficiency at the time of hiring or subcontracting by checking their resumes, certification, and references. We also assess their language skills periodically and, based on the feedback we get on their performance from our clients. We give them the necessary tools and training for improvement. The education and experience requirements for Qualified (Non-Certified) interpreters/translators include the following: They should have at least a bachelor's Degree in translation or other fields, five years of experience in the field they are translating or interpreting, the target language they translate and interpret should be their mother tongue and proficiency in the source language.

b. Our firm’s process for determining appropriate personnel for specific assignments: The personnel should fulfill the qualification listed in the above section, which includes experience, education level, certification or qualification, and fluency in the languages they provide interpreting or translation. We ensure cultural sensitivity when making assignments by making sure that the translator or interpreter is a native speaker of the target language, born, raised, educated, and worked with the target population that he provides translation or interpreting services.

Question 4:

Problem Resolution: Describe the methodology used for problem resolution. Illustrate how your organization tracks responsiveness and end-user satisfaction in a quantifiable manner to ensure quality customer service.

Offeror Response:

Problem Resolution: The methodology used for problem resolution. Illustration of how our organization tracks responsiveness and end-user satisfaction in a quantifiable manner to ensure quality customer service.

Foreign Language Interpretation and Translation

Services

Arizona Department of Administration

State Procurement Office

Customer support assistance

The leadership team in customer support service are Daniel S. Sabore and Tsigie T. Hailegnaw, who are the company's founders, owners, and managers. Daniel has over 35 years of experience, and Tsigie has over 27 years of experience. We have a detailed process for handling user complaints, including proposed response time and resolution for handling complaints.

Our company’s philosophy is to provide clients with the best services within a deadline.

We have extensive experience handling multiple urgent projects within the deadline while maintaining high quality. Our clients highly appreciate us for our punctuality, accuracy, exceptional customer service, and outreach. We respond to the requests of our clients immediately through e-mail, phone or fax, and we work on weekends, holidays, days, and nights to provide the best services and meet the deadline for the projects we have with our clients.

Since we assign only professional translators and interpreters who are experts in their fields, we do not expect complaints or disputes. But if there is any dispute or complaint regarding our services, we respond to the clients immediately and settle it professionally within the requested period.

First, we will reply to any complaints immediately. Then we investigate the problem addressed. Finally, we solve the issue within the required time frame. We learn from that mistake and work diligently not to repeat any such error again.

Hundreds of our clients witness our capability, capacity, staffing, and qualifications to perform the tasks.

The feedback from some of our clients regarding our services is presented below.

We also have 98 five-star reviews since 2/11/2015 (about the time we were registered with Yp.com) with a BBB Rating of A+ by all reviewers for our services by a few of our clients nationwide. Please, see the reviews online:

http://www.yellowpages.com/nationwide/mip/languages-translation-services-20944161

In addition to the above-listed positive feedback online, the following is some of the feedback that we got from our clients.

"Daniel, you are awesome! Thank you so much for the turnaround! Thank you, Thank you for working a miracle. I couldn't share enough gratitude to have had such a dedicated vendor working with us; your work is valuable." and many similar feedbacks, Adderlin B., MPH, the State of Rhode Island Department of Health.

According to https://www.politico.com/interactives/2019/2020-democrats-spanish-translation/ :

the translation of U.S. 2020 Presidential campaign ad for Washington State Governor, Jay Inslee that was translated from English into Spanish by Languages Translation Services ( http://advancedtranslationservices.com ) was rated to be the best translation without trial and error among all the other translations that were performed by other translators for the listed democratic presidential candidates throughout the nation.

http://www.yellowpages.com/nationwide/mip/languages-translation-services-20944161 https://www.politico.com/interactives/2019/2020-democrats-spanish-translation/ http://advancedtranslationservices.com/

Foreign Language Interpretation and Translation

Services

Arizona Department of Administration

State Procurement Office

The source English text:

https://jayinslee.com/

The translated Spanish text:

https://jayinslee.com/espanol

Also, here is a link to the FB post by Governor Jay Inslee:

https://www.facebook.com/jayinslee/posts/10157189504253466?__xts__[0]=68.ARA0Y9BVwB3Go

_Whph4qLu9JDqaT7HGgBm9CUHqMQi0v2rFStjg9eJ9e0abSVw9Sz2O7iyaeRL-

BKJfGHbTwrM9pLPJkA78orXHI1ZUYw-rTUksvl3T_2n4CQtaeD7zSX2SiNvrp5nMnCdfnLnQmwmIKBiWN6AUaps3CKuJini7JnfnlTv18ZKBpS xkVR4KqrqO-CQHLxwJXaNEu_nRqs0uTA5Qgx38Qi_-erN-cuwFZxzdp5aedNThx2Mj8IAJeq917RlyiCZwPAiIw1Wuu8KmO8tkdTRgmojVs2sNm8eaSf7z2zv3xGp

UBSM_lgckT0CeccCha-hlLb2g&__tn__=-R

Comment from Politico: “ "Jay Inslee, the governor of Washington state whose platform hinges on counteracting climate change, uses mostly appropriate terms [ Spanish translation by Languages Translation Services] for a highly technical subject."

"You should be proud, and our team is very thankful for all you did. The Governor is definitely aware of the good work you did for him. We will stay in touch because we'll continue to need your great service in the future as we create more products. Until then, best to you and your entire staff. Ben U, https://jayinslee.com

"Wow, thank you so much for such a quick turnaround and excellent customer service. I had called several other translation services on our contract list yesterday; most didn't answer their phones, and those that did answer told me that they wouldn't be able to do the project with the turnaround time we requested. I am so glad that I found your company's contact info; you really helped us out when no one else was able to. We will definitely reach out to you with future translation projects." Vanessa S, Office of the Attorney General of the State of Washington, 4/5/2019.

"THANK YOU!!!! You guys have been so helpful with the quick turnarounds this week. We appreciate it tremendously." Travis M. https://jayinslee.com

"THANK YOU!!!! You guys have been so helpful with the quick turnarounds this week. We appreciate it tremendously." Travis M., jayinslee.com

"Thank you very much! I will be sending you more in the near future. "Keila P., Lane County Behavioral

Health.

"Thank you for getting it to me so quickly." Marissa E., Orange County Transportation Authority, CA

"Daniel, Thank you so much for your great reliability." Anna Gargiulo Stepto, New Global Translations, New

York.

https://jayinslee.com/espanol https://www.facebook.com/jayinslee/posts/10157189504253466?__xts__%5b0%5d=68.ARA0Y9BVwB3Go_Whph4qLu9JDqaT7HGgBm9CUHqMQi0v2rFStjg9eJ9e0abSVw9Sz2O7iyaeRL-BKJfGHbTwrM9pLPJkA78orXHI1ZUYw-rTUksvl3T_2n4CQtaeD7zSX2SiNvrp5nMnCdfnLnQmwmIKBiWN6AUaps3CKuJini7JnfnlTv18ZKBpSxkVR4KqrqO-CQHLxwJXaNEu_nRqs0uTA5Qgx38Qi_-erN-cuwFZxzdp5aedNThx2Mj8IAJeq917RlyiCZwPAiIw1Wuu8KmO8tkdTRgmojVs2sNm8eaSf7z2zv3xGpUBSM_lgckT0CeccCha-hlLb2g&__tn__=-R https://www.facebook.com/jayinslee/posts/10157189504253466?__xts__%5b0%5d=68.ARA0Y9BVwB3Go_Whph4qLu9JDqaT7HGgBm9CUHqMQi0v2rFStjg9eJ9e0abSVw9Sz2O7iyaeRL-BKJfGHbTwrM9pLPJkA78orXHI1ZUYw-rTUksvl3T_2n4CQtaeD7zSX2SiNvrp5nMnCdfnLnQmwmIKBiWN6AUaps3CKuJini7JnfnlTv18ZKBpSxkVR4KqrqO-CQHLxwJXaNEu_nRqs0uTA5Qgx38Qi_-erN-cuwFZxzdp5aedNThx2Mj8IAJeq917RlyiCZwPAiIw1Wuu8KmO8tkdTRgmojVs2sNm8eaSf7z2zv3xGpUBSM_lgckT0CeccCha-hlLb2g&__tn__=-R https://www.facebook.com/jayinslee/posts/10157189504253466?__xts__%5b0%5d=68.ARA0Y9BVwB3Go_Whph4qLu9JDqaT7HGgBm9CUHqMQi0v2rFStjg9eJ9e0abSVw9Sz2O7iyaeRL-BKJfGHbTwrM9pLPJkA78orXHI1ZUYw-rTUksvl3T_2n4CQtaeD7zSX2SiNvrp5nMnCdfnLnQmwmIKBiWN6AUaps3CKuJini7JnfnlTv18ZKBpSxkVR4KqrqO-CQHLxwJXaNEu_nRqs0uTA5Qgx38Qi_-erN-cuwFZxzdp5aedNThx2Mj8IAJeq917RlyiCZwPAiIw1Wuu8KmO8tkdTRgmojVs2sNm8eaSf7z2zv3xGpUBSM_lgckT0CeccCha-hlLb2g&__tn__=-R https://www.facebook.com/jayinslee/posts/10157189504253466?__xts__%5b0%5d=68.ARA0Y9BVwB3Go_Whph4qLu9JDqaT7HGgBm9CUHqMQi0v2rFStjg9eJ9e0abSVw9Sz2O7iyaeRL-BKJfGHbTwrM9pLPJkA78orXHI1ZUYw-rTUksvl3T_2n4CQtaeD7zSX2SiNvrp5nMnCdfnLnQmwmIKBiWN6AUaps3CKuJini7JnfnlTv18ZKBpSxkVR4KqrqO-CQHLxwJXaNEu_nRqs0uTA5Qgx38Qi_-erN-cuwFZxzdp5aedNThx2Mj8IAJeq917RlyiCZwPAiIw1Wuu8KmO8tkdTRgmojVs2sNm8eaSf7z2zv3xGpUBSM_lgckT0CeccCha-hlLb2g&__tn__=-R https://www.facebook.com/jayinslee/posts/10157189504253466?__xts__%5b0%5d=68.ARA0Y9BVwB3Go_Whph4qLu9JDqaT7HGgBm9CUHqMQi0v2rFStjg9eJ9e0abSVw9Sz2O7iyaeRL-BKJfGHbTwrM9pLPJkA78orXHI1ZUYw-rTUksvl3T_2n4CQtaeD7zSX2SiNvrp5nMnCdfnLnQmwmIKBiWN6AUaps3CKuJini7JnfnlTv18ZKBpSxkVR4KqrqO-CQHLxwJXaNEu_nRqs0uTA5Qgx38Qi_-erN-cuwFZxzdp5aedNThx2Mj8IAJeq917RlyiCZwPAiIw1Wuu8KmO8tkdTRgmojVs2sNm8eaSf7z2zv3xGpUBSM_lgckT0CeccCha-hlLb2g&__tn__=-R https://www.facebook.com/jayinslee/posts/10157189504253466?__xts__%5b0%5d=68.ARA0Y9BVwB3Go_Whph4qLu9JDqaT7HGgBm9CUHqMQi0v2rFStjg9eJ9e0abSVw9Sz2O7iyaeRL-BKJfGHbTwrM9pLPJkA78orXHI1ZUYw-rTUksvl3T_2n4CQtaeD7zSX2SiNvrp5nMnCdfnLnQmwmIKBiWN6AUaps3CKuJini7JnfnlTv18ZKBpSxkVR4KqrqO-CQHLxwJXaNEu_nRqs0uTA5Qgx38Qi_-erN-cuwFZxzdp5aedNThx2Mj8IAJeq917RlyiCZwPAiIw1Wuu8KmO8tkdTRgmojVs2sNm8eaSf7z2zv3xGpUBSM_lgckT0CeccCha-hlLb2g&__tn__=-R https://www.facebook.com/jayinslee/posts/10157189504253466?__xts__%5b0%5d=68.ARA0Y9BVwB3Go_Whph4qLu9JDqaT7HGgBm9CUHqMQi0v2rFStjg9eJ9e0abSVw9Sz2O7iyaeRL-BKJfGHbTwrM9pLPJkA78orXHI1ZUYw-rTUksvl3T_2n4CQtaeD7zSX2SiNvrp5nMnCdfnLnQmwmIKBiWN6AUaps3CKuJini7JnfnlTv18ZKBpSxkVR4KqrqO-CQHLxwJXaNEu_nRqs0uTA5Qgx38Qi_-erN-cuwFZxzdp5aedNThx2Mj8IAJeq917RlyiCZwPAiIw1Wuu8KmO8tkdTRgmojVs2sNm8eaSf7z2zv3xGpUBSM_lgckT0CeccCha-hlLb2g&__tn__=-R

Foreign Language Interpretation and Translation

Services

Arizona Department of Administration

State Procurement Office

"Dear Daniel, Thank you! Great! You are the far best business relationships I have dealt with in translations.

Prompt and very easy to work with! Thank you again!" Barbro Andersson, Translations Director, ABLE

International, Los Angeles, California.

"Dear Daniel, Thanks for your prompt help and attention to detail." Charles LaRue, Multi-Cultural Educational Services, Minnesota.

"Daniel, Thank you so much for the translated project. It looks great! If I may say so, your team followed instructions even better than my team. You have impressed me once again. Thanks a bunch!" Maria Lopez, Quantum, Inc., Pennsylvania.

"Dear Daniel, thank you for the wonderful work you did this month. We get many expressions of gratitude and satisfaction from our clients, and the congratulations belong to you." Toward, Inc. /Superior

Translations, Minnesota.

"This is marvelous. Thank you so much for your continued support." Loretta Gallegos, State of Oregon.

"Thank you so much for taking on this translation emergency for our caseworker... We are very grateful for your immediate response…" Lisa Worley-Schultz, City and County of Denver, Colorado.

"Thank you, thank you!" Maribel Vazquez, City and County of Denver, Colorado.

"Hi Daniel, I very much appreciate your translator's attention to the details. Gives me great confidence in your services." Jackie Phillips, King County Administration, Washington.

"Thank you so much for your great work." Betty Moreno, State of Oregon.

"I just wanted to point out a great translation job on the attached document. I revised it, and it looks really good. Please let the translator know that I appreciate the professionalism and the fact that he/she added the hyperlinks to the Spanish version. It was beautifully done, and it makes my job a lot easier by not spending my time revising it. Thank you so much." Jennifer F., Tulsa Public Schools.

Thank you for finishing this translation before the agreed deadline. I have revised it, and your team did a great job translating it. Great job with the graphics!! We appreciate it!" Jennifer F., Tulsa Public Schools.

"Daniel, Thank you! I appreciate your attention to detail and getting everything right." Sarah Driggs, King County, Washington State.

"Thank you for all your help. I know I can count on you when it comes to languages. I cannot find anywhere else." Ann Redding, Interpreter Coordinator, State of Oregon Office of Administrative Hearings.

"I wanted to extend a big THANK YOU to you and your team for returning great translated documents. We really appreciate the time and effort that you all put in, especially around the holiday season. It was such a relief to receive the translated documents on time and without any hiccups." Lindsay Haggerty, The Governor's Officer of Storm Recovery (GOSR), State of New York.

"My team and I are pleased with the work you have done with such professionalism and diligence. Thank you! We look forward to utilizing your services in the future" Durieka C., Baltimore City Public Schools.

Foreign Language Interpretation and Translation

Services

Arizona Department of Administration

State Procurement Office

"Wow! Thanks so much for getting us these translations so quickly, Daniel! It is very much appreciated!!"

Polly Young, King County, WA.

"Thank you so much for the quick turnaround!" Tara L., Office of the Governor of the State of Washington.

"Thank you so much, and I appreciate your quick turnaround…. " Yvette L., Washington State Department of Transportation.

"Thank you very much for the quick turnaround." Jennifer F., Tulsa Public Schools.

"You guys are amazing. Thank you so much". Claudia N., California Department of Education.

"Thank you for the quick turnaround." Alisa P., The State of Rhode Island.

"This is great. Thank you very much.", Matt M., King County, Washington.

"Thank you for sending us this document by the deadline. I have to say that it was an impressive translation! Great job! Please let the translator know about my compliment, and please use him/her for our requests. Thank you for your hard work!" Jennifer F., Tulsa Public Schools.

The appreciation we got after we completed a challenging task in a short time, "YOU ARE AWESOME!!!!

Thank you so much!!" Samantha H., Oregon Office of Administrative Hearings.

"Thanks again to you for all of your work on these daily press translations. We really appreciate it!"

Rachel K., Ph.D., Senior Public Health Promotion Specialist, Center for Public Health Communication, Rhode Island Department of Health, in appreciation for our translation services in multiple languages for the COVID-19 Virus Daily Press Releases by the Governor of the State of Rhode Island.

"Thank you, Daniel, for completing this difficult task in such a short window." Alisha P, RI Dept. of Human Services.

"Wow, that was faster than expected! Thank you so much, Daniel!" Polly Y., King County, Washington State, Solid Waste Division.

"Thank you for returning this translation earlier than expected!" Yulia S, University of Washington, Harborview Medical Center.

"Awesome! Fantastic, and thank you for putting it in the original layout!!" Shelly W., University of Washington Medicine.

"Thank you so much for this translation – we greatly appreciate your expediency in fulfilling this request!"

F.T, Lane County Public Health.

"Thank you so very much for this; I really, really appreciate how quickly you were able to turn this around for us!" Maya V, Johns Hopkins University, Bloomberg School of Public Health.

After we completed the translation and desktop publishing of complicated documents in multiple languages: “ Huge thank you, Daniel!! Looks great, Evelyn P, MSW, District-Wide Community Outreach

Liaison, Paterson Public Schools, NJ.

Foreign Language Interpretation and Translation

Services

Arizona Department of Administration

State Procurement Office

"Wow! You are like a miracle worker! Thank you so much, Daniel." Samantha H., I Operations & Policy Analyst 1, State of Oregon Office of Administrative Hearings.

“This is AMAZING. Thank you SO MUCH!! Thank you, YOU ROCK!! “ Whitney. P., The Tatitlek

Corporation.

“Thank you as always for providing us access to phenomenal interpretation services!”- Kerensa E., Baltimore City Public Schools.

“This document is really important as it talks about the plans for the next few years in our school district.

Thank you for your hard work! You have been doing an outstanding job with our translation requests.”

12/7/2021. Jennifer, F., Tulsa Public Schools. Feedback on our recent translation of the Tulsa Public Schools Strategic Plan.