47PB0019R0002_Tab_10_Solicitation_Amend_02_Solicitation_Questions_and_Answers_2019_08_02.pdf

U.S. General Services Administration Public Buildings Service New England Region

Thomas P. O’Neill Federal Building 10 Causeway Street Boston, MA 02222 www.gsa.gov

SOLICITATION QUESTIONS 8/2/2019

47PB0019R0002, OPERATIONS AND MAINTENANCE SERVICES AT THE JOHN F.

KENNEDY FEDERAL BUILDING IN BOSTON, MASSACHUSETTS (SUFFOLK COUNTY)

QUESTION #1: Have there been any changes in the SOW from the previous contract?

This Solicitation is based upon a new GSA national Operations and Maintenance Scope of Work, which has been so substantially reorganized and edited (when compared to the 2009 Scope of Work) that a detailed comparison would be of limited utility.

QUESTION #2: Who is the current O&M Contractor?

The incumbent Contractor is Brooks Range Contract Services, Inc., 1603 College Road, Fairbanks, AK 99709.

QUESTION #3: Who is the incumbent?

See Question #2.

QUESTION #4: Is the incumbent allowed to bid?

This opportunity is open to all firms who meet the small business size standard for NAICS 561210 (and are otherwise deemed responsible in accordance with FAR 9.104). To the Government’s knowledge, the incumbent contractor is currently one such firm.

QUESTION #5: What is the current Section B Pricing paid to the Contractor?

The current yearly recurring contract cost is $1,802,497.92 ($1,760,569.92 per year for Mechanical Maintenance and $41,928.00 for Fire Alarm Maintenance).

Current non-recurring Line Item rates may be requested via a Freedom of Information Act Request. However, please be advised that GSA considers any percentage-based Line Items to be unreleasable under the provisions of such a request due to the possibility of competitive harm to the incumbent Contractor.

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QUESTION #6: Please provide the current annual contract price for the O&M contract.

See Question #5.

QUESTION #7: What is the current contract yearly amount?

See Question #5.

QUESTION #8: How many employees are currently staffed at the building?

As this is a performance-based contract, the Contractor must determine the technical solution (including staffing levels) to meet this requirement in accordance with the performance standards.

Further information may be requested via a Freedom of Information Act Request. However, please be advised that GSA considers this information likely to be proprietary information, or unreleasable under the provisions of such a request due to the possibility of competitive harm to the incumbent contractor.

QUESTION #9: What are the current labor categories on site?

See Question #8.

QUESTION #10: Operations and Maintenance appear to be the only service the Contractor is responsible for in the PWS. Is there additional work involved (i.e. custodial, grounds, snow removal)?

See Question #45. Custodial services, landscaping, and snow removal are provided by a separate Contractor, as is elevator maintenance.

QUESTION #11: Section 7.2.1 (page ) Price and Business Proposal: In order to provide a comprehensive price for services required under this solicitation, the Offeror must understand the history of services required to keep the JFK Federal Building fully operational. In order to completely review the service history, we request that the Government provide the last 90 days (suggest 12 May 19 – 12 July 19) of service logs.

See Amendment #2, which adds Exhibit 20 (Service Call Log: May 12, 2019 - July 12, 2019).

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(Please Note: The referenced information is provided for INFORMATIONAL PURPOSES ONLY, and is no guarantee of future amount, frequency, or cost experience.)

QUESTION #12: Section 1.1.2 Personnel (page 19) and 7.1.1 FAR 52.212-1 Instructions to Offerors—Commercial Items (Oct 2018) Tailored (b)(4)(ii) Management Approach (page 166):

SOW section 1.1.2 Personnel and the FAR 52.212-1’s instructions require Offerors to provide a Staffing Plan. The solicitation does not provide historical workload data or required labor categories. Will the Government provide historical workload data of work orders and service calls?

As this is a performance-based contract, the Contractor must determine the technical solution (including staffing levels and labor categories) to meet this requirement in accordance with the performance standards. For historical workload data, see Question #11 (Service Call Log), Question #13 (Repairs), and Question #98 (Construction Orders).

QUESTION #13: Section 1.1.1 (page 18) Scope of Work: “Additional services may be ordered at the discretion of GSA for work relating to the operations, maintenance and repair or upgrade of the facilities listed above, but not covered in the basic services of the contract.”

Would the Government provide IDIQ dollar history for each of the previous 3 years? The incumbent’s knowledge of the IDIQ history would provide them an unfair pricing advantage against the rest of the bidders.

See Amendment #2, which adds Exhibit 21 (Repairs: 2016 - 2019). There have been 56 repairs (totalling $754,853.94) over the past three (3) calendar years, with an average annual total repair amount of $251,617.98 (2016: $289,092.58; 2017: $178,394.48; 2018: $287,366.88).

(Please Note: The referenced information is provided for INFORMATIONAL PURPOSES ONLY, and is no guarantee of future amount, frequency, or cost experience.)

QUESTION #14: Section 1.1.2.1 (page 19) Contractor Key Personnel: Is the Contract Project Manager an on-site position?

See Section 1.1.2.2 (page 20): “The Contract Project Manager shall have complete authority to act for the Contractor in every detail during the term of the Contract, and shall have the authority to exercise financial expenditures and controls, accept notices of deductions, inspection reports and all other correspondence on behalf of the Contractor. This Contract requires onsite managerial supervision. The Contractor can fulfill this requirement by having the Contract Project Manager located onsite or having an additional onsite Supervisor. If the Contractor

10 Causeway Street decides that the requirement is to be filled with an onsite supervisor, the above requirements for Contract Project Manager shall be the same.”

QUESTION #15: Section 1.1.2.1 (page 19) Contractor Key Personnel: “The Contractor shall designate a Contract Project Manager in writing and provide the name and contact information to the CO… Minimally, the resume shall contain: …b.… The names and addresses of the companies for whom the proposed project manager worked for the past five years, along with the names and telephone numbers of the immediate supervisors.”

This is the same for the Chief Engineer. However, 7.1.2(b)(4)(iii) (page 166) requires that we submit “Resumes for the proposed key personnel including a list of professional licenses and certifications with evidence of meeting the qualifications required by SOW.”

We have received and are receiving resumes for potential key personnel in confidence as we are preparing a bid for this contract. Please confirm that “the names and telephone numbers of the immediate supervisors” of our proposed PM and Chief Engineer will not be required until after contract award?

Contact information is required with the proposal, since evaluation of Offeror's proposals may include reference checks of the proposed supervisory staff.

See Amendment #2, which adds the following language to Section 1.1.2.1(b): “While submission of contact information for the immediate supervisors of proposed personnel is preferred, Offerors who are unwilling or unable to provide this contact information may provide alternate reference contact information. Be aware, however, that those references should be able to speak substantively to the proposed person’s recent and relevant performance, capabilities, and background.”

QUESTION #16: Section 1.1.2.3 (pages 20 - 21) Communication Equipment: “[Phone / Emails / Text messaging smartphone or tablet devices, and two-way radios] shall be on the list of GSA-approved devices and are to be processed through GSA’s procedures for remote mobile management. This shall allow for mobile access to GSA email, the National Computerized Maintenance Management System (NCMMS) mobile environment and Building Automation Systems (BAS) alarms. The process for this and the list of currently approved devices is available upon request.”

Please provide this list of approved devices.

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See Amendment 02, Exhibit 23: GSA-Approved Communication Devices. Offerors are cautioned to avoid the oldest listed devices, as they will likely be the first to be removed from the list when security patching is discontinued.

QUESTION #17: Section 1.1.2.3 (page 20) Communication Equipment: “All contract staff should be equipped with two-way radios. The frequency is to match existing systems already in use. It is the Contractor responsibility to maintain licenses.”

Please provide the current system Name and Model/Serial Number of the radios. Do the radios require any repeaters in the building in order to work effectively?

See Question #8 regarding the non-releasability of the Incumbent’s technical solution and Question #16 regarding the list of GSA-Approved Communication Devices.

QUESTION #18: Section 1.1.2.3 Communication Equipment (page 20): Per SOW section

1.1.2.3 Communication Equipment states all key operational personnel must have portable electronic means to communicate with GSA for all work covered under this contract. It also states that all contract staff should be equipped with two-way radios. Can the Government provide insight on what type of portable electronic means and two-way radios the current contract employees are using in performance of the current contract? Will the Government provide the remote mobile management process and the list of currently GSA-approved devices?

See Question #8 regarding the non-releasability of the Incumbent’s technical solution and Question #16 regarding the list of GSA-Approved Communication Devices.

QUESTION #19: Section 1.1.2.3 (pages 20 - 21) Communication Equipment: The RFP states that Phone/Emails/Text messaging smartphone or tablet devices, and two-way radios are to be provided: “All contract staff should be equipped with two-way radios. The frequency is to match existing systems already in use. It is the Contractor responsibility to maintain licenses. The Contractor is responsible for all initial and monthly costs associated with the device(s).” How many radios are currently in-use?

See Question #8 regarding the non-releasability of the Incumbent’s technical solution.

QUESTION #20: Section 1.1.2.3 (page 20) Communication Equipment: What two-way radios are currently in use?

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See Question #8 regarding the non-releasability of the Incumbent’s technical solution.

QUESTION #21: Section 1.1.2.3 (page 20) Communication Equipment: “All contract staff should be equipped with two-way radios. The frequency is to match systems already in use.”

What is the make / model of two-way radios used on the current contract?

See Question #8 regarding the non-releasability of the Incumbent’s technical solution.

QUESTION #22: Section 1.1.2.5 (page 21) Employee Suitability: “All Contract employees requiring routine unescorted access to federally controlled facilities or information systems, or both, for more than six months (Regular Employees) shall be required to undergo a suitability determination before a personal identification verification (PIV) card is issued.”

What is the average turnaround time for PIV cards to be issued?

A suitability determination (background check) usually takes 7 - 10 calendar days, after which it typically takes 1 - 2 weeks for a PIV card to be issued.

QUESTION #23: Section 1.1.2.6 Employee Technical Qualifications (page 22) and 1.1.2.7 Certifications (page 23): Per FAR clause 52.222-17, Nondisplacement of Qualified Workers (page 137), the Contractor must offer incumbent service employees with a right of first refusal of employment. Do the current incumbent employees meet the criteria under 1.1.2.6 Employee Technical Qualifications and 1.1.2.7 Certifications?

See Question #24. The successful Offeror must perform its own due diligence in evaluating the qualifications, abilities, and fitness of incumbent employees in general and specifically with regard to the current Solicitation requirements.

QUESTION #24: Does GSA want to keep all personnel on site for first right of refusal or does GSA want new contractor employees?

The successful Offeror will abide by FAR 52.222-17 (Nondisplacement of Qualified Workers), previously incorporated by reference into the Solicitation on page 137.

QUESTION #25: Section 1.1.2.6 (page 22) Employee Technical Qualifications: Are all current on-site employees qualified based on PWS requirements?

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See Question #23.

QUESTION #26: Section 1.1.2.6 (page 22) Employee Technical Qualifications: “Employees or subcontractors performing Contract work involving the operation, maintenance or repair, inspection, or testing of any piece of equipment or system shall be trained and possess the knowledge, experience and skills pertinent to the equipment or system as demonstrated by a current training certificate from an equipment manufacturer or a certificate by an organization acceptable to the CO.”

Does the incumbent staff currently have the required licenses and certifications?

See Question #23.

QUESTION #27: FAR 52.222-17 (page 137) Nondisplacement of Qualified Workers is listed as one of the clauses incorporated by reference in the RFP and the Government requires a large quantity and type of personnel with specific training and certification to be included on the contract. Can the Government please clarify if there are already existing employees with the qualifications listed to perform all the requirements in the SOW?

See Question #23.

QUESTION #28: Section 1.1.2.6 (page 22) Employee Technical Qualifications: “Employees or subcontractors performing Contract work involving the operation, maintenance or repair, inspection, or testing of any piece of equipment or system shall be trained and possess the knowledge, experience and skills pertinent to the equipment or system as demonstrated by a current training certificate from an equipment manufacturer or a certificate by an organization acceptable to the CO.”

How much time from the date of hire does the Contractor have to get a new hire licensed and certified?

Per Section 1.1.2.7 (Certifications), “The Contractor shall provide to the CO or their designee documentation of the certificates of training, licenses, and permits for all new employees not later than seven calendar days prior to that person beginning work under the terms of this Contract. The Contractor shall ensure that all certificates of training, licenses, permits, and bonds are current and valid and are loaded in NCMMS.”

QUESTION #29: Section 1.1.2.7 (page 23): “Copies of all certifications for Contractor employees shall be kept on-site and provided to the Government upon request. The Contractor

10 Causeway Street shall provide to the CO or their designee documentation of the certificates of training, licenses, and permits for all new employees not later than seven calendar days prior to that person beginning work under the terms of this Contract. The Contractor shall ensure that all certificates of training, licenses, permits, and bonds are current and valid and are loaded in NCMMS.”

Section 3.5 (page 129): “All personnel shall be licensed and certified or become licensed and certified within 90 calendar days of beginning employment, to perform work within their normal duties, where such licensing is required by the State for non-Federal locations. Contractor personnel shall also conform to all other licensing and certification requirements as described elsewhere in this document or in the Public Buildings Service Operations and Maintenance Standards.”

Please clarify the difference between licenses and certifications required seven days prior to employment and those which can be attained within 90 days of beginning employment.

The 90-day period license and certification period only applies to work at non-Federal locations.

The JFK Building is a Federal location.

QUESTION #30: Section 1.1.2.8.2 (page 25) Re-Tuning Training: Have all current on-site employees gone through the Re-Tuning Training?

See Question #23.

QUESTION #31: Section 1.1.2.8.2 (page 25) Re-Tuning Training: “The Contractor shall ensure that all Mechanical Engineers, Mechanical Supervisors, Operating Engineers, HVAC Mechanics, and Control Technician employees, including replacement workers, receive Building Re-Tuning Training, (guidance can be found at the web site in document titled ‘Web Links’ at:

Operations and Maintenance Specification a five (5) to six (6) hour online course) and refresher training every two years. The training shall be conducted, at no additional expense to the Government, within 60 calendar days of the Contract start date. The Contractor shall submit written certification to the CO or designee within five (5) calendar days of the completion of training for each employee identified above.”

While this requirement states that the Contractor is responsible for providing the required training, page 120 of the RFP, item g., specifies that it is “government-provided.” Will the re-tuning training be government-provided? Or does the statement on page 120 of “government-provided” mean only the NCMMS training?

The statement on page 120 refers only to the NCMMS training.

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QUESTION #32: Section 1.1.2.8.3 (page 25) HVAC Continuing Education Requirements and Certifications: Can the 16 hours of training be online training?

As long as the online training meets the requirements as outlined in the referenced section, online training is acceptable.

QUESTION #33: Section 1.1.2.8.3 (page 25) HVAC Continuing Education Requirements and Certifications: Do the current HVAC staff meet one of the following criteria?:

a. North American Technician Excellence (N.A.T.E.) HVACR Service Technician Certification

b. HVAC Excellence Professional Level Certification

c. UA Star HVACR Mastery Certification

See Question #23.

QUESTION #34: Section 1.1.2.8.4 (page 25) NCMMS Training: Does the current NCMMS operators possess the 16 hour certification?

See Question #23. The requirement is not exempted based on previously-taken training.

QUESTION #35: Section 1.1.2.8.4 (page 26) NCMMS Training: “The Contractor shall ensure that all staff and replacement staff using the NCMMS receives virtual NCMMS Training, which takes approximately 12 hours to complete and can be found at the website in document titled ‘Web Links’ at: Operations and Maintenance Specification.”

To what extent will the Contractor’s mechanics be expected to use the NCMMS?

All Contractor maintenance staff will be required to use the NCMMS mobile application for work order management and tracking. This will involve, at a minimum, closing out of assigned work orders in real-time on Contractor-provided devices. See Question #16 and Section 1.1.2.3 (Communication Equipment) for more information on device requirements.

QUESTION #36: Section 1.1.3.1 (page 28) Quality Control Plan, requires the Contractor’s Quality Control Plan to be submitted with its proposal. Section 1.1.3.2 (page 28) states the QC Plan is to be submitted for review and approval to the CO or designee within 30 days of Contract start date. Section 7.1.1(b)(4)(ii)(vii) (page 166) states, “A Quality Control Plan Outline specifying key components necessary in the plan (</= 5 pages)” is required. Which one of these three is the Government requiring be submitted in our proposal?

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See Amendment #2, which changes the referenced proposal submission requirement in Section

1.1.3.1 to a Quality Control Plan Outline. The full Quality Control Plan will be submitted within 30 days of award.

QUESTION #37: Section 1.1.4 (page 29) Quality Assurance: “NCMMS Survey” is mentioned twice in this section. How these surveys are conducted? Are they automated?

The NCMMS automatically sends a feedback survey upon a Work Order’s status changing to “Completed.” The Contractor will be responsible for listing the requestor’s information in the “On Behalf Of” field on the NCMMS Work Order.

QUESTION #38: Section 1.1.9 (page 36) Use of NCMMS: Is the NCMMS system completely installed and running all functions such as work orders and PM’s?

The NCMMS is currently deployed and in use at this location, and is running the referenced functions. The contract startup will be subject to regional NCMMS policy regarding inventory and PM plan update process within the transition phase as outlined in the Solicitation. See Amendment #2, which adds Exhibit 24 (GSA Region 1 NCMMS Operations Policy) and Exhibit 25 (GSA Region 1 NCMMS Startup Flowchart).

QUESTION #39: Section 1.1.9 (pages 36 - 37) Use of NCMMS and Section 1.2.11 (page 41) National Computerized Maintenance Management System (NCMMS): Please provide information on the licensing arrangement and cost for Contractor access to the NCMMS system.

Does the Government provide any seats or licenses for the Contractor? Is the Contractor required to purchases licenses? If so, what is the cost?

The NCMMS is wholly-owned and furnished by the Government at no cost to the Contractor.

QUESTION #40: Section 1.1.9.2 (page 37) Use of NCMMS: Operations: The SOW specifies that “The Contractor shall use the existing inventory and asset location list in the NCMMS” and “maintain and update… Assets… and Preventive Maintenance.” At the start of this contract, will the assets and existing Preventive Maintenance already be loaded in the NCMMS, or will the Contractor be required to load them?

See Question #38. The Contractor will be required to review and update the Assets and Preventive Maintenance Plan in accordance with agreed-upon frequencies as outlined in the transition phase and the Region 1 NCMMS Policy.

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QUESTION #41: Section 1.1.9.2 (page 37) Use of NCMMS: Operations: The last paragraph of this section specifies “The Contractor shall use the NCMMS mobile work management practices, including GSA NCMMS mobile applications….” Please provide information about the devices to be used for the mobile applications and work management practices. Does the Government supply the devices? What operating system does it work on iOS or Android?

Does it require VPN or secured credentials to login? Does it work off-line?

See Question #17 for approved devices. Devices are Contractor-supplied. Both iOS and Android are supported, as long as the device is on the approved list. VPN is not required;

however, a Government ENT account must be created and maintained. Creation of this account will be accomplished by the Government. The mobile application works offline;

however, it must be synchronized to the NCMMS database to update Work Order statuses and download any newly-assigned work.

QUESTION #42: Section 1.1.9.2 (page 37) Use of NCMMS: Operations: Is the mobile NCMMS program up and running on this contract?

The mobile NCMMS program is not currently deployed under the incumbent contract, and will be a requirement during the startup of the new contract.

QUESTION #43: Section 1.1.9.2 (page 37) Use of NCMMS: Operations: The last paragraph of this section specifies “The Contractor shall use the NCMMS mobile work management practices, including GSA NCMMS mobile applications….” Please provide a summary of the capabilities of the NCMMS mobile application.

The NCMMS mobile application has the ability to remotely create, manage, close out, and reassign Work Orders for Work Requests (Service Calls), Corrective Maintenance (Repairs), and Preventive Maintenance.

QUESTION #44: Section 1.1.9.3 (page 37) Use of NCMMS: Reporting: The SOW specifies delivery of “reports produced from the NCMMS.” Do the required reports already exist in the NCMMS system?

Several canned system reports are available for use by the Contractor for purposes of this Contract. Support is available to create custom reports based on the needs of the Contractor and the GSA.

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QUESTION #45: Section 1.1.12 (page 39) Other Contractors: “The O&M Contractor shall be responsible for entering work related data in the NCMMS performed by other Contractors (e.g., elevator services and janitorial).”

How much work-related data can we anticipate entering in the NCMMS that is performed by other Contractors? Would this include work orders and schedules?

There are two additional Contractors currently working in the facility: a Janitorial Contractor and an Elevator Maintenance Contractor. The successful Offeror will coordinate with the GSA and the other Contractors to document and close out service-call-related-work for these other vendors. These Work Orders are not currently centrally-tracked, so a volume is not available.

QUESTION #46: Section 1.2.1 (page 39) Above-Standard Services: “Above-Standard Services are services such as Overtime Utilities or Agency equipment repair and maintenance not covered in the monthly price of the Contract and is normally funded by the agency requesting such services.”

Please clarify the Contractor’s responsibilities for any PM’s, service calls, tours, repairs and maintenance under the monthly price of the contract for Agency Equipment.

For any equipment in the building at the time of award, the Contractor is responsible for all PM, service calls, maintenance and repairs (repairs up to the shared liability threshold) under the monthly contract price. Any costs beyond the shared liability threshold are the responsibility of the Tenant Agency to fund.

QUESTION #47: Section 1.2.5 (page 40) Advanced Metering Systems: Is advance meeting being used on this contract?

Advanced metering is in place in some locations. The Schneider ION 7330 Main Electric meters capture electricity and energy usage of boilers and chiller systems from interconnections of GSA Jace, Switch, Obvius data acquisition server (Acquisuite), and about 20 modhoppers/Wi-Fi routers strategically installed around the components we collect data from.

Operations and maintenance on these units are limited to ensuring they are continuously-powered and free of Wi-Fi interference and/or obstruction.

QUESTION #48: Section 1.2.19 (page 42) Emergency Callback: “An ‘emergency callback’ is a Work Order for service placed outside of Normal Working Hours and of such a nature that response cannot wait for the resumption of the next day’s Normal Working Hours. An emergency creates a life/safety hazard or immediate loss or damage of Government property

10 Causeway Street and the event can disrupt the routine operation of the building, thereby preventing the tenants from working or the building from being secured.”

Emergency callback - For After Hours, please provide the criteria for an emergency callback.

We respectfully request definitions of hazard to clarify the nature of Work Orders.

The Government feels that the criteria provided above and the unambiguous definition of “hazard” constitute sufficient guidance.

QUESTION #49: Section 1.2.19 (page 42) Emergency Callback: Please provide the quantity of Emergency Callbacks placed for the JFK Federal Building in the last three years.

For the past three (3) complete calendar years, there have been 46 Emergency Callbacks:

2016: 14 calls; 2017: 20 calls; 2018: 12 calls.

QUESTION #50: Section 1.2.18 (page 43) Demand Response Program: “Demand Response Program is a load management program that usually offers the Government incentives to curtail energy demand during peak use periods to protect system reliability or respond to market conditions. This program requires that the Contractor perform specific requirements to satisfy the curtailment request (e.g., using onsite generation, switching to different fuels, or turning off excess equipment).”

Is the Government participating in the Demand Response Programs for this facility?

Demand Response Programs are active at this facility, and the building curtails lighting when participating in Demand Response. The Contractor may suggest other Demand Response ideas for consideration.

QUESTION #51: Section 1.2.23 (page 43) GSAlink: Is GSAlink being used to create work orders automatically on this contract?

GSALink does not automatically create Work Orders. All Work Orders relating to GSALink are manually created from the application based on system-generated “sparks” (analytics rule violations).

QUESTION #52: Section 1.2.26 (page 43): Initial Deficiency Report: Initial Deficiency Report findings are logged in NCMMS. Can the NCMMS mobile app be used for updating asset information and taking pictures to meet this requirement?

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The NCMMS mobile application can be used for this purpose. However, be aware that the devices must be provisioned and assigned to a user prior to such use. The process also requires the user to have received a security clearance and had a user account created.

QUESTION #53: Section 1.2.42 (page 46) Rapid Building Assessment Program: Can the Government provide a sample of this program report?

The Rapid Building Assessment is part of the FirstFuel Energy Assessment program. Each year, GSA selects 3 to 4 buildings to on which to perform remote utilities assessments. GSA sends utilities surveys and questionnaires to property managers and O&M contractors of those buildings. FirstFuel uses the gathered information to perform a remote energy audit and analysis, and then makes recommendations for improvements. All that is required from the O&M Contractor is to help complete these surveys, make themselves available for a webinar debriefing, and act on recommendations as soon as they can.

QUESTION #54: Section 1.3.3 (page 48) Contractor Office Space and Furnishings: Please confirm the Government will provide telephones and if so how many?

The Government will not provide telephones.

QUESTION #55: Section 1.3.3 (page 48): Contractor Office Space and Furnishings: Does GSA provide any phone lines for the office?

The Contractor is responsible for maintaining existing phone lines in the boiler plant office area.

QUESTION #56: Section 1.3.3 (page 48): Contractor Office Space and Furnishings: Does GSA provide any ISP lines for the office?

See Question #55.

QUESTION #57: Section 1.3.5 (page 49) Network Equipment and Computer Hardware: Does GSA provide any computers?

Per the referenced section, the Government provides one laptop for the purpose of giving all users access to the building monitoring and control systems.

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QUESTION #58: Section 1.5.1 (page 50) Tenant Environment: Will heating and cooling be running during the entire year (boilers and chillers)?

There is a brief period between heating and cooling season in which we have traditionally used just outside air in the building, but the Contractor is responsible for maintaining indoor air temperatures in accordance with the Contract any time the building is operational.

QUESTION #59: Section 1.5.3.1 (page 53) Equipment Inventory: General: Is all equipment currently labeled?

To the Government’s knowledge, all equipment is currently labeled. However, the successful Awardee must verify and validate the labeling in the field.

QUESTION #60: Section 1.5.3.2 (page 53) Equipment Inventory: Operations: Is RFID or barcodes being used?

RFID or barcodes are not currently being used. See Question #62.

QUESTION #61: Section 1.5.3.2 (page 53) Equipment Inventory: Operations: Which pieces of equipment are under the ESPC contract?

To the Government’s knowledge, there are no current pieces of equipment in the Building under an ESPC contract.

QUESTION #62: Section 1.5.3.2.c (page 55) Operations: “Maintain or implement same asset identification system for new and replacement equipment compliant with NCMMS-readable national asset identification coding. Some asset identification systems include bar-coding, Radio Frequency identification or other equipment tagging.”

Is bar-coding equipment included with the Government-provided NCMMS?

The Government shall provide equipment to facilitate the implementation of this requirement.

As part of its base price, the Contractor shall provide labor for installation and validation of asset inventory and asset location.

QUESTION #63: Section 1.5.4.7 (page 57) Confined Spaces: “The Contractor shall evaluate, identify and label all confined spaces in accordance with OSHA standards 29 CFR 1910.146.”

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Are all confined spaces currently identified and labeled for this facility?

There are confined spaces in the JFK Building, but not all are currently labeled. The successful Awardee will be required to become familiar with the various spaces and the access restrictions associated with them. For example, the generator fuel tank is accessed via an exterior manhole.

QUESTION #64: Section 1.5.4.12 (page 58) Safety Management: Labeling and Signage: Is all equipment currently labeled?

To the Government’s knowledge, all equipment is currently labeled. However, the successful Awardee must verify and validate the labeling in the field.

QUESTION #65: Section 1.5.4.15 (page 59) Safety Management: Labeling of Electrical Circuits and Panels: Is all equipment currently labeled?

To the Government’s knowledge, all equipment is currently labeled. However, the successful Awardee must verify and validate the labeling in the field.

QUESTION #66: Section 1.5.4.15 (page 59) Labeling of Electrical Circuits and Panels: Is labeling up to date?

To the Government’s knowledge, all equipment is currently labeled. However, the successful Awardee must verify and validate the labeling in the field.

QUESTION #67: Section 1.5.5.3 (page 60) Environmental Management: Local Air Quality Management Operating Permits: What AQMD permits are in place currently?

AQMD inspections take place annually in August. The last AQMD permit was secured during the 2018 August inspection.

QUESTION #68: Section 1.5.5.5 (page 61) Fuel Storage Tank Management: Is the 4000 gal.

Fuel storage tank above Ground or Below Ground? When was the last inspection date and tank cleaning?

The tank is below-ground and inspected annually. The tank was last inspected and cleaned during August of 2018. If there is water or any other debris in the tank at time of inspection, it is pumped-out and the tank/fuel treated.

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QUESTION #69: Section 1.5.5.8 (page 63) Asbestos Management: “The Contractor shall be expected to perform, on occasion, Class III and Class IV asbestos work as defined in 29 C.F.R.

1926.1101.”

Can the Government provide historic data as to the occurrence of Class III and Class IV asbestos services performed?

The only asbestos in the JFK Building is sealed in the columns of the building, which the Contractor should not encounter during routine operations and maintenance.

QUESTION #70: Section 1.5.8.1 (page 66) Building Automation Systems and IT Controls, General, requires the Contractor to retain levels of expertise necessary to manage the control systems in a manner that meets objectives either by retaining on staff a factory trained and certified technician or subcontracting with the BAS vendor for services. Is there a factory-trained and certified in-house incumbent Contractor BAS Technician(s) currently performing operations, maintenance and adjustments on the BAS at this location; or is the requirement being performed by the OEM vendor (subcontractor)? If by subcontractor, please provide contact information.

See Question #8 regarding the non-releasability of the Incumbent’s technical solution.

QUESTION #71: Section 1.5.8.2.2 (page 68) Excepted Systems Requirements (not hosted on GSA’s system infrastructure): Are there currently any systems or software that are not hosted on GSA’s system infrastructure being used in the performance of this contract?

There is a lighting system that utilizes a vendor-provided PC for user access and the user interface. It's a single common PC that uses a browser to connect to the lighting controls.

QUESTION #72: Section 1.5.8.3.1 (page 69) BAS Control Systems and Upgrades: “The Contractor shall procure for BAS software and firmware updates and security patches. The Government shall upgrade or change control system software or reprogram control systems during the performance period of the Contract.”

These 2 sentences make it a bit confusing. Who is paying for the version upgrades to the current version of BAS software, the Contractor or GSA?

The GSA will be responsible for system version upgrades. System security patches and incremental firmware updates are the responsibility of the Contractor.

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QUESTION #73: Section 1.5.8.3.1 (page 70) BAS Control Systems and Upgrades: “The Contractor shall procure for BAS software and firmware updates and security patches sufficient to keep the system up-to-date with current versions of that application and field device controllers to address any known security vulnerabilities with that application software or device firmware.” Can the Government provide the software manufacturer of the BAS control system?

The BAS control system software is Metasys Version 8.1, manufactured by Johnson Controls.

QUESTION #74: Section 1.5.8.3.1 (page 71) BAS Control Systems and Upgrades: “The Contractor shall cooperate with GSA and the BAS Contractor to facilitate any upgrades GSA deems necessary for the functionality or security of the BAS.”

Can the Government provide the name of the current BAS Contractor providing manufacturer support for the BAS Control System?

See Question #8 regarding the non-releasability of the Incumbent’s technical solution.

QUESTION #75: Section 1.5.9.2 (page 72) Fire Alarm System Services and Emergency Communication Systems: Who is responsible for the fire alarm phone lines?

The Contractor is responsible for the fire alarm phone lines.

QUESTION #76: Section 1.5.9 (page 72) Fire Protection and Life Safety Equipment and Systems: If trained by our Fire subcontractor, will the Contractor’s Operating Engineers be able to reset the Fire Alarm panel for minor trouble calls? Will be able to disable any alarms when a subcontractor performs work and requires a temporary disabling of certain alarms?

If trained by a NICET level 2 technician, will the Contractor’s Operating Engineers be allowed to perform the weekly/monthly fire pump test /inspections? If trained, will Contractor’s Operating Engineers be allowed to visually inspect all fire suppression weekly and monthly inspections such as dry pipe/pre-action/deluge system inspections, valves, gauges, etc?

Per Section 1.1.2.7.2 (Qualifications of Water-Based Fire Suppression System Technicians), technicians performing contract work involving the inspection, testing, and preventive maintenance or repair of water-based fire suppression systems shall be certified by the National Institute for Certification in Engineering Technologies (NICET) and possess at least a NICET Level 2 (Associate Engineering Technician) in Fire Protection Engineering Technology, Inspection, and Testing of Water-Based Systems. The Contractor shall submit to the CO or

10 Causeway Street designee the NICET level certification number and expiration date for each field technician and inspector responsible for performing water-based fire suppression system PM and repair services required under the terms of this Contract.

QUESTION #77: Section 1.5.9.8 (page 75) Portable Fire Extinguishers: “The Contractor shall ensure compliance with NFPA 10, Standard for Portable Fire Extinguishers; in the inspection, testing, preventive maintenance and repairs of all portable fire extinguishers.”

Can the Government provide hydrostatic test dates for the Portable Fire Extinguishers?

The Fire Extinguishers were inspected in December 2018.

QUESTION #78: Section 1.5.9.9 (page 75) Non-Water-Based Fire Extinguishing Systems: “The Contractor shall ensure compliance with the following specified codes in the inspection, testing, preventive maintenance and repairs of the following types of non-water-based fire extinguishing systems.”

Can the Government provide hydrostatic test dates for all special hazard cylinders?

The only Non-Water-Based Fire Extinguisher system is the Ansul System in the Cafeteria, which was inspected in April 2019.

QUESTION #79: Section 1.5.9.11 (page 75) Emergency and Standby Power Systems: Can building load be used for load test?

The building load can be used for load test.

QUESTION #80: Section 1.5.9.14 (page 76) Lightning Protection Systems: How many lightning protection rods are to be tested?

There are 42 lightning protection rods that need testing annually.

QUESTION #81: Section 1.5.10.4 (page 77) Monitoring of Central Plant Equipment: Are the chillers currently connected to the BAS?

The chillers are currently connected to the BAS.

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QUESTION #82: Section 1.5.11.1 (page 79) Repairs: “However, the Government recognizes that occasionally there are certain specialized repairs that require specialized skills outside the skill sets of the Contractor personnel. If the Contractor identifies a repair that it believes is of such a specialized nature that a specialized subcontractor is required to complete the repair properly, the Contractor shall provide written justification in advance, to the CO or designee, for approval of the need to use a subcontractor.”

Can the Government provide a list of subcontractors used on this contract for critical systems, specialized repair, and certifications?

See Question #8 regarding the non-releasability of the Incumbent’s technical solution.

QUESTION #83: May we get a list of current specialty subcontractors / vendors being used by the incumbent FM Contractor?

See Question #8 regarding the non-releasability of the Incumbent’s technical solution.

QUESTION #84: The Offeror is required to engage numerous vendors for maintenance services in response to this solicitation. We request the Government provide a listing of the current vendors providing maintenance services under the current contract.

See Question #8 regarding the non-releasability of the Incumbent’s technical solution.

QUESTION #85: Who are the current subcontractors for each of the following services?: Water Treatment; Electrical Maintenance (Annual); Electrical Maintenance (3 Year); Chiller Maintenance; Eddy Current; BAS; Infrared Scanning; Fire Alarm and Sprinkler Maintenance;

Fire Monitoring; Roof Anchor Bolt Testing and Inspection; Pressure Vessel Testing; Backflow Preventors; and Generator Maintenance.

See Question #8 regarding the non-releasability of the Incumbent’s technical solution.

QUESTION #86: Section 1.5.11.2.1 (page 79) Non-Reimbursable Repair: Please confirm if approved subcontract labor can be used to meet Threshold?

Approved subcontract labor can be used to meet the liability threshold. See Section 1.5.11.2.2 [Partially Reimbursable Repairs (Shared Liability)] [page 80]: “If the work is subcontracted, due to the need of a specialty skill, the cost proposal shall include subcontractor’s labor hours, hourly rate, and parts and materials listing with associated costs, and overhead and profit costs.

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The Contractor shall only apply overhead and profit after the Contractor's shared liability has been subtracted.

QUESTION #87: Section 1.5.11.2.1 (page 80) Non-Reimbursable Repair: “A non-reimbursable repair is a repair or replacement requiring no more than $2,500.00 in cost for repair parts and materials only (including any approved subcontracting costs).”

Can the Government provide the historic data on the number of non-reimbursable repairs per year?

See Amendment #2, which adds Exhibit 21 (Repairs: 2016 - 2019).

QUESTION #88: Section 1.5.11.2.2 (page 81) Partially Reimbursable Repairs (Shared Liability):

“A partially reimbursable repair is reimbursable to the Contractor for the portion (shared liability) of the cost exceeding the repair threshold.”

Can the Government provide historic data on partially reimbursable repairs?

See Question #87.

QUESTION #89: Section 1.5.11.3 (page 81) Repairs: Warranties: “The Contractor shall contact installers or manufacturers, as appropriate, for work that is covered under a warranty and maintain records of warranty service.”

What equipment, if any, is currently under warranty?

The Low-Rise roof is currently under warranty, as is the bollard system (outside in front of the main entrance lobby).

QUESTION #90: Section 1.5.12 (page 82) Work Orders: “The Contractor shall manage all Work Orders for each building and serve as the responsible main point of contact for all work.”

Can the Government provide historic data on the number of work orders per year?

See Question #11 for Service Call data, Question #87 for Repair data, and Question #98 for Construction Orders.

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QUESTION #91: Section 1.5.12 (page 82) Work Orders: Please provide the number of Service Calls, the number of repairs over the threshold, the total number of repairs over the last 2 years?

See Question #11 for Service Call data and Question #87 for Repair data.

QUESTION #92: Section 1.5.12.2 (page 82) Operations and Section 1.5.15 (page 90) Monthly Progress Report: These SOW sections mention using the “CMMS.” Please clarify the difference between the CMMS and the NCMMS. Are they two separate systems?

See Amendment #2, which changes erroneous references to “CMMS” throughout the document to “NCMMS.”

QUESTION #93: Section 1.5.12.2 (page 83) Emergency Call Back: “The Contractor shall operate a Work Request/Work Order management system and administrative support functions during Normal Working Hours and act as a central point of contact for the Government and building occupants.…”

Is the Contractor required to operate a separate Work Request/Work Order management system in addition to NCMMS?

The NCMMS is the only system of record for all Work Requests and Work Orders.

QUESTION #94: Section 1.5.12.2.2 (page 83) Emergency Call Back: Will all emergency hours be billable?

Only time spent on-site during an Emergency Call Back is billable. As with overtime hours, minimum show-up/call-in hours are considered by the Department of Labor as avoidable premiums that are within the Contractor's control.

QUESTION #95: Solicitation Exhibit 13, Collective Bargaining Agreement (IUOC): The Governing Collective Bargaining Agreement provided in the Solicitation, Exhibit 13, states in Article 8 Sec: 8.6 that employees are to be paid a four-hour minimum call back. However, in the Performance Work Statement Section 1.5.12.2.2, the GSA indicates that the “Contractor will be reimbursed for the time spent at the facility.” Please confirm that the GSA will not honor the requirement of the Governing CBA for this contract with regard to paying a minimum four-hour call back. If that is the case, can the Government please provide a budget and/or history of the number of call-backs in the previous contract so the Contractor can budget accordingly?

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See Question #94 and Exhibit 03 (Solicitation Line Item Pricing Table), which provides an estimated annual quantity of 75 hours of Mechanical Maintenance Additional Services - After Hours / Emergency Callback and 30 hours of Fire Protection / Life Safety Additional Services Rate - Emergency Callback hours (Base Line Items 0005 and 0006, respectively, and their corresponding Option Year Line Items).

(Please Note: the referenced bid quantities are provided for INFORMATIONAL PURPOSES ONLY, and is no guarantee of future amount, frequency, or cost experience.)

QUESTION #96: Section 1.5.12.2.2 (page 83) Emergency Call Back: This section indicates that the Contractor is to get approval from the CO or designee if a call back is expected to take more than two hours to resolve. That requirement can be very problematic in the case of an emergency, to which the Contractor is expected to respond within 60 minutes. The nature of emergencies dictates swift response. Determining if the resolution will take longer than two hours is often not possible until the Contractor has arrived at the site and assessed the situation. Are we to notify prior to responding or after assessing on site? If there is an emergency, the Contractor will not be able to necessarily have the time to get approval prior to responding (within 60 minutes). Can the GSA please reword this requirement to allow the Contractor more flexibility in meeting emergency requirements?

Given an emergency situation, the Government assumes that a responsible Contractor would contact the Property Manager as soon as possible upon notification or discovery of same, but the Contractor must determine the best approach to satisfying this requirement. The Government feels that the response time given is reasonable, given a responsible Contractor’s ability to contact the relevant parties, assess the situation based on reported and observed conditions, and make a timely determination as to likely response duration.

QUESTION #97: Section 1.5.12.2.4 (page 84) Routine Work Order Response: Is the 24 hours business hours?

The referenced 24 hours are not business hours.

QUESTION #98: Section 1.5.13.8 (page 87) Construction Services: Please provide the number of Construction Orders over the last 2 years.

See Amendment #2, which adds Exhibit 22 (Construction Orders: 2016 - 2018). There have been 60 repairs (totalling $1,236,460.94) over the past three (3) calendar years, with an average annual total construction amount of $412,153.65 (2016: $530,760.83; 2017:

$461,443.75; 2018: $244,256.36).

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QUESTION #99: Section 1.5.14.2 (page 89) Miscellaneous Work: “As part of the monthly price for preventive/predictive maintenance services, the Contractor shall provide a total of 50 hours per calendar month (hours are cumulative to succeeding months) when requested by the COR through a NCMMS Work Order to accomplish discretionary work in the buildings covered by this Contract.”

Can the Government clarify “hours are cumulative to succeeding months”? Does this mean the Government can bank unused hours throughout the contract period and order bulk hours for discretionary work?

Per language from the referenced section on the same page: “Hours that are not used in a month will be carried forward and will not be lost.”

QUESTION #100: Section 1.5.14.