556-27009-calabrio software maintenance and support renewal

The State of California is requesting bids for Calabrio software maintenance and support renewal services under RFB-IS-27200018-1, with bids due July 27, 2026.

The procurement seeks to establish a contract for continuation of existing software maintenance and support for Calabrio systems deployed across state agencies. The solicitation requires comprehensive cost proposals covering all maintenance, support, updates, and technical assistance services necessary to preserve system functionality and user access. Vendors must submit Certified Business Enterprise (CBE) certification documentation and comply with all mandatory State of California purchasing forms as outlined in Appendix A. A CBE Form exhibit is required as part of the bid response.

The RFB documentation establishes pricing structures, vendor qualifications, and service-level requirements for software maintenance and support delivery. Bid evaluation will consider the incumbent vendor's existing service delivery and performance history. Contract renewal addresses the operational environment where Calabrio software is actively deployed within California state systems, requiring uninterrupted maintenance support.