Adult Protective Services (APS) Case Management System and Related Services

The County of Los Angeles Aging & Disabilities Department is soliciting proposals through a Request for Proposals for a Software as a Service Adult Protective Services (APS) case management system and related services, with proposals due December 16, 2026. The RFP was posted October 22, 2026.

The solution must support data collection, reporting, and tracking of APS services. Required work spans system design, data migration, testing, implementation, training, hosting, maintenance, and ongoing technical and operational support. Proposers must demonstrate the County's defined minimum qualifications, experience requirements, and performance standards to be considered responsive and responsible. The RFP describes the County's current operational environment, legacy system limitations, and the business case for a modern, cloud-based case management platform.

The pricing schedule separates one-time implementation costs, including system configuration, data migration, and user training, from recurring annual fees for hosting, maintenance, and support. Contract duration, renewal options, and payment structures are established within the RFP. Incumbent system details, data migration requirements, user population statistics, and technical infrastructure specifications are provided in the RFP materials.

The Technical Response Workbook serves as both the required proposal template and the County's technical evaluation instrument, and it establishes the evaluation criteria against which technical submissions are assessed. A reporting inventory spreadsheet defines the reporting and tracking specifications that proposed systems must address.