Maximus Federal Services, Inc.
Maximus Federal Services, Inc. is a subsidiary of Maximus, Inc., a leading provider of government services and technology solutions. The company specializes in delivering a wide range of administrative, operational, and technical services to federal health and human services agencies. Through numerous federal contract awards, Maximus Federal Services offers services such as contact center operations, IT modernization and support, case management, eligibility determination, and quality assurance. The company's expertise spans across various government programs, including healthcare, social services, and tax administration. Maximus Federal Services has established itself as a trusted partner for government agencies seeking efficient and effective solutions to complex operational challenges.
As a prime contractor, Maximus Federal Services has been awarded substantial contracts by agencies such as the Internal Revenue Service (IRS), Centers for Medicare and Medicaid Services (CMS), Department of Veterans Affairs (VA), and Federal Emergency Management Agency (FEMA). These contracts involve diverse services, including operating COVID-19 vaccination assistance hotlines, providing customer service for Economic Impact Payments, supporting the IRS's IT Financial Management Applications, and delivering clinical peer review services for the VA. The company has also served as a subcontractor on projects related to systems integration, software engineering, and financial audits for agencies like the Department of Health and Human Services and the IRS. Notably, many of Maximus Federal Services' contracts are large-scale, multi-year agreements without set-aside designations, reflecting the company's capacity to handle complex, enterprise-level projects.
Maximus Federal Services holds several significant Indefinite Delivery Vehicles (IDVs) that allow for streamlined task order awards. These include a $2.6 billion Blanket Purchase Agreement (BPA) with the IRS for Enterprise Development Operations Services, covering IT system development, maintenance, and modernization. The company also holds a $201 million BPA with FEMA for disaster response call center support, enabling rapid deployment of contact center services during emergencies. Additionally, Maximus Federal Services has a $1.7 billion Indefinite Delivery/Indefinite Quantity (IDIQ) contract with the Department of Education's Office of Federal Student Aid for NextGen Business Process Operations, supporting various aspects of student loan management. The company also holds a $50 million IDIQ contract with the Office of Personnel Management for customer service center operations. These IDVs cover a broad spectrum of services, from IT system development and maintenance to contact center operations and back-office processing, enabling various federal agencies to quickly access Maximus Federal Services' expertise for both ongoing operational needs and rapid response to emergencies or new initiatives.
TREKW6J3QSF5 541611
Not listed 1600 Tysons Blvd #300, McLean, VA 22102, USA
6/17/05 12/4/25 Missouri Higher Education Loan Authority
Missouri Higher Education Loan Authority, doing business as Mohela, is a non-profit organization registered in SAM.gov that specializes in federal student loan servicing and business process operations. Primarily serving the U.S. Department of Education's Office of Federal Student Aid, Mohela provides critical administrative and operational support for student loan management systems and contact center services. The organization is a key contractor in the federal government's efforts to modernize and streamline student loan servicing infrastructure, leveraging its expertise in processing, contact center support, and back-office operations for federal student aid programs.
Mohela has been awarded multiple federal contract task orders focused exclusively on student loan servicing and related business process operations. These contracts, primarily with the Office of Federal Student Aid, include operations and maintenance (O&M) task orders for student loan servicing, non-servicing contact center support, and back-office processing services. The contracts range in value from approximately $1.5 million to $155.7 million, covering tasks such as system implementation, performance readiness, achieving Authorization to Operate (ATO), and executing go-live processes for student loan servicing systems. None of Mohela's current federal contract awards utilize set-aside designations, indicating open competition for these critical federal student loan management contracts.
Mohela holds two significant Indefinite Delivery/Indefinite Quantity (IDIQ) contract vehicles: the $16 billion Unified Servicing and Data Solution (USDS) and the $1.7 billion NextGen Enhanced Processing Solution. These multiple-award IDIQ contracts enable Mohela to provide comprehensive services across the federal student loan lifecycle, including contact center support, back-office processing, and business operations modernization. The USDS contract, with an ultimate completion date of April 24, 2033, and the NextGen BPO contract, with an ultimate completion date of June 22, 2026, both support the Department of Education's strategic initiatives to consolidate and improve student loan servicing capabilities. Through these contract vehicles, Mohela has received numerous task orders that support the Office of Federal Student Aid's ongoing efforts to enhance and streamline federal student loan management processes.
N76QY63KMM18 522291
Not listed 633 Spirit Dr, Chesterfield, MO 63005, USA
7/14/05 2/26/25 F.h. Cann & Associates, Inc.
F.h. Cann & Associates, Inc. (FHC) is a certified Woman Owned Business established in 1999 that provides contact center, financial recovery, loan servicing, and business process outsourcing solutions.
F.h. Cann & Associates, Inc. has received prime federal contract awards to provide non-servicing contact center support and back-office processing services in support of student financial assistance programs for the Department of Education's Office of Federal Student Aid. This includes a $17.9 million firm fixed price delivery order to provide these services over an 18-month period from May 2023 through November 2024. F.h. Cann & Associates, Inc. also received a $24.9 million ramp-up task order to allow it to begin performing non-servicing functions through May 2023. Additionally, it was awarded a $1.5 million order to provide implementation funding equally to all five contractors under the business process operations IDIQ through November 2021.
F.h. Cann & Associates, Inc. holds multiple federal contract IDVs. This includes a Multiple Award Schedule contract with a $500,000 potential value expiring in June 2026 to provide full debt collection services. F.h. Cann & Associates, Inc. also holds a position on the $1.7 billion NextGen Enhanced Processing Solution IDIQ from the Department of Education’s Office of Federal Student Aid through June 2026. Task orders issued against this IDIQ include the contact center support, ramp-up, and implementation funding orders previously mentioned.
JLCRDYL2L161 561440
Not listed 1600 Osgood St #2, North Andover, MA 01845, USA
8/6/07 12/20/25 Edfinancial Services LLC
Edfinancial Services LLC, doing business as Edfinancial, is a for-profit limited liability company specializing in student loan servicing and federal student aid program support. Headquartered in Concord, Tennessee, the company has been registered in the System for Award Management (SAM.gov) since December 2008 and provides comprehensive services to the U.S. Department of Education's Office of Federal Student Aid (FSA). With over 30 years of experience in the industry, Edfinancial offers customer service, repayment assistance, payment processing, contact center support, and back-office processing for federal student loan programs.
Through its federal contract awards, Edfinancial has consistently secured delivery orders for student loan servicing and related support services. The company has been awarded multiple task orders under two primary contracts: the Unified Servicing and Data Solution (USDS) and the NextGen Enhanced Processing Solution IDIQ contracts. These task orders include operations and maintenance services for student loan servicing, non-servicing contact center support, back-office processing, and system implementation activities. None of Edfinancial's contract awards have utilized set-aside designations, and the company has received task orders ranging from $1.5 million to $131.3 million, demonstrating its capability to handle significant federal contract responsibilities across various functional areas of student aid program management.
Edfinancial holds two significant Indefinite Delivery/Indefinite Quantity (IDIQ) contracts with the Office of Federal Student Aid. The first is the $16 billion Unified Servicing and Data Solution (USDS) IDIQ contract, awarded on April 25, 2023, with an ultimate completion date of April 24, 2033. This multiple-award contract provides a full range of student aid services, including loan servicing, contact center support, and back-office processing. The second is the $1.7 billion NextGen Enhanced Processing Solution IDIQ contract, awarded on June 23, 2020, with an ultimate completion date of June 22, 2026. This multiple-award contract focuses on contact center support and back-office processing services across the federal student aid lifecycle. Through these IDIQ contracts, Edfinancial can receive task orders for various aspects of federal student aid programs, allowing the Office of Federal Student Aid flexibility in procuring specialized services from multiple contractors.
TB69PMAFZSK8 522390
Not listed 298 N Seven Oaks Dr, Knoxville, TN 37922, USA
12/12/08 7/17/25 Texas Guaranteed Student Loan Corporation
Texas Guaranteed Student Loan Corporation, doing business as Trellis Company, is a non-profit organization that assists institutions with custom solutions related to enrollment management, student success, and the student experience. According to its website description, Trellis Company offers services such as student communication, strategic institutional planning, and research and analytics to help fulfill institutional missions.
Trellis Company has been awarded prime federal contracts and subcontracts primarily from the Department of Education's Office of Federal Student Aid. Through a $1.5 million delivery order under the NextGen Enhanced Processing Solution IDIQ, Trellis is supporting the implementation of the NextGen initiative to modernize the delivery of student financial assistance. This involves providing contact center support, back-office processing, loan origination, servicing, default management, and integration with Department systems across the full student loan lifecycle. Trellis was also awarded a subcontract from Immediate Credit Recovery, Inc. to perform default collection services.
Trellis Company holds an indefinite delivery/indefinite quantity multiple award contract under the NextGen Enhanced Processing Solution master contract, with a potential value of $1.5 million. Through this IDIQ, Trellis can receive task orders to provide NextGen Business Process Operations services to the Department of Education's Federal Student Aid office. These services encompass contact center support, back-office processing, loan origination, servicing, default management, and system integration. The original solicitation required offerors to demonstrate experience in these functions, with evaluation factors including technical approach, management approach, and past performance. The primary purpose is to aid the modernization efforts for delivering student financial assistance under the NextGen initiative.
TW45EP4RK6M1 611710
Not listed 301 Sundance Pkwy, Round Rock, TX 78681, USA
4/16/10 8/15/25