The purpose of this task order is to provide imaging/image data capturing (IDC), printing, and fulfillment capabilities in support of the next GEN BPO processing support services solution (psss).

Active Awarded Last action

Contract number
91003121F0347
Awardee
Awarding agency
Obligated
$11,523,847

Award facts

Opportunity
  • 91003121Q0018 Solicitation number
Contract value 97% obligated
  • $11,523,846.71 Current, with exercised options
  • $11,889,143.39 Potential, with all options
Completion date 97% complete
Current and potential, with all options
Contracting staff
Set-aside
No set-aside
Competition
Full and Open Competition · 2 offers Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
West McLean, VA 22102, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Funding Only Action P00016 · DE-obligation of funds. -$701,431
Supplemental Agreement for work within scope P00015 · BPO, exercise the extension of services and add CRS. $1,978,803
Exercise an Option P00014 · Exercise option period 4. $3,673,295
Funding Only Action P00013 · DE-obligation of funds. -$5,336,956
Funding Only Action P00012 · Additional funding for option period 3. $80,900
Supplemental Agreement for work within scope P00011 $2,285
Supplemental Agreement for work within scope P00010 · Next GEN processing support services solution (PS3 or BPO fulfillment) requirement. $0
Exercise an Option P00009 · The purpose of this modification is to exercise option year 3 with the period of performance from september 30, 2024 through september 29, 2025. $6,437,532
Funding Only Action P00008 · The purpose of this modification is to DE-obligate funding in the amount of $6,943.48 for psss/fulfillment funding for services from 09/30/2022 through… -$6,943
Supplemental Agreement for work within scope P00007 · To provide funding for option period 2 to include: NG BPO fulfillment o & m and SPS fulfillment o & m for the period of 06/30/24 through 09/29/24. $4,506,215
Funding Only Action P00006 · To DE-obligate funding from OY1. -$255,477
Supplemental Agreement for work within scope P00005 · To approve and fund change requests (CRS) 6653 and 6692 - usds SPS implementation. $264,039
Exercise an Option P00004 · Exercise option year 2 for NG BPO psss/fulfillment. $185,303
Supplemental Agreement for work within scope P00003 · The purpose of this modification is to provide additional funding in the amount of $300,000.00 via PR edfsa-23-000670 to support option period 1. $300,000
Exercise an Option P00002 · The purpose of this modification is to exercise option year 1 and to provide funding in the amount of $187,078.52 to fully fund the option year. $187,079
Other Administrative Action P00001 · The purpose of this modification is to: 1) document the approval of "CR 6212 (moving cems fulfillment service into BPO-max boundary)" which will be completed at… $0
Original award $209,204
Show all 17

About this award

Written by GovTribe AI ·

The Office of Federal Student Aid issued a delivery order to Maximus Federal Services, Inc. on September 30, 2021, with a ceiling value of $11.889 million under the NextGen Enhanced Processing Solution parent vehicle for imaging, image data capturing, printing, and fulfillment capabilities in support of Next Gen Business Process Operations processing support services. Ultimate completion is December 29, 2026. Place of performance is West McLean, VA.

Maximus Federal Services provides contact center operations, health and human services program administration, IT modernization, and medical peer review services across federal agencies without set-aside restrictions. Subcontractors on this order include Senture LLC for imaging and data capturing services, Omni Systems, Inc. for program security support, Secured Assist LLC for call center staffing, and Direct Connect Group for print and mail fulfillment.

SCI-reported labor through FY2025 shows 22.0 FTEs and 45,794 contractor hours invoiced at $4.6 million, reflecting significant ramping—FY2024 peaked at 124 FTEs and 258,505 contractor hours ($128 thousand invoiced). FY2025 pricing was $99.66 per hour. FY2025 work was 100% self-performed by the prime; subcontracting activity occurred in prior years.

Subawards

Subcontractor Amount Awarded
Senture LLC THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE IMAGING/IMAGE DATA CAPTURING (IDC), PRINTING, AND FULFILLMENT CAPABILITIES IN SUPPORT OF THE NEXT GEN BPO… $162,423
Omni Systems, Inc. THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE IMAGING/IMAGE DATA CAPTURING (IDC), PRINTING, AND FULFILLMENT CAPABILITIES IN SUPPORT OF THE NEXT GEN BPO… $305,937
Secured Assist LLC THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE IMAGING/IMAGE DATA CAPTURING (IDC), PRINTING, AND FULFILLMENT CAPABILITIES IN SUPPORT OF THE NEXT GEN BPO… $55,440
Direct Connect Group (Dcg) LLC THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE IMAGING/IMAGE DATA CAPTURING (IDC), PRINTING, AND FULFILLMENT CAPABILITIES IN SUPPORT OF THE NEXT GEN BPO… $1,961,867
Senture LLC THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE IMAGING/IMAGE DATA CAPTURING (IDC), PRINTING, AND FULFILLMENT CAPABILITIES IN SUPPORT OF THE NEXT GEN BPO… $732,688

Quick answers

Who was awarded contract 91003121F0347?

91003121F0347 was awarded to Maximus Federal Services, Inc. by Office of Federal Student Aid (Department of Education) on September 30, 2021.

How much is contract 91003121F0347 worth?

The government has obligated $11,523,847 on 91003121F0347. Its potential value, with all options, is $11,889,143.

Is contract 91003121F0347 an order under another contract?

Yes. 91003121F0347 is a delivery order under 91003120D0005, an indefinite delivery contract, on NextGen Enhanced Processing Solution.

Was contract 91003121F0347 competed?

The extent of competition for 91003121F0347 was full and open competition. The government received 2 offers.

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