The U.S. Department of Education's Office of Federal Student Aid (FSA) awarded a $1.7 billion Indefinite Delivery/Indefinite Quantity (IDIQ) contract to Maximus Federal Services, Inc., a subsidiary of Maximus Inc. The NextGen Enhanced Processing Solution IDIQ contract covers a broad range of contact center support and back-office processing services to support FSA's federal student aid programs.
Under this IDIQ, FSA has issued multiple delivery orders to Maximus, including a $32.9 million award for steady-state contact center and back-office services, a $19.7 million ramp-up task order, a $12.2 million award for imaging and fulfillment capabilities, and a $1.5 million implementation order. These task orders, which do not have set-aside designations, demonstrate Maximus's capabilities in supporting complex, enterprise-level operations for federal agencies through its expertise in areas such as contact center services, IT modernization, case management, and program support.
Generated 10/30/24, 9:11 AM