The Department of Education's Office of Federal Student Aid awarded a $1.7 billion NextGen Enhanced Processing Solution indefinite delivery, indefinite quantity (IDIQ) contract to multiple contractors, including F.h. Cann & Associates, Inc., a certified Woman-Owned Small Business. Under this IDIQ, the contractors provide non-servicing contact center support and back-office processing services in support of student financial assistance programs. Key task orders include a $41.9 million firm fixed price delivery order for steady-state operations and a $23.3 million firm-fixed-price ramp-up order to allow the contractors to begin performing services. An additional $1.5 million firm fixed price delivery order provided implementation funding to all five IDIQ contractors. The original solicitation sought proposals for contact center support, back-office processing, and other operations across the full student loan lifecycle. Contractors must meet performance metrics for customer satisfaction, accuracy, and timeliness. The period of performance for the IDIQ is through June 2026, with the task orders running 18 months from May 2023 to November 2024. No set-asides were used for these awards.
Generated 10/30/24, 9:13 AM