The services contemplated under this nexgen BPO indefinite delivery indefinite quantity (IDIQ) contract includes contact center support and back-office processing.

Active Awarded Last action

Contract number
91003120D0008
Awardee
Awarding agency
Task orders
4 $161,935,020 obligated

Award facts

Opportunity
Combined order value
$161,935,020 Current and potential, with all options
Last date to order 97% complete
IDV ceiling 10% used
$1,700,000,000.00
Award type
Multiple award
Who can order
Only the awarding agency
Set-aside
No set-aside
Competition
Full and Open Competition · 12 offers Negotiated Proposal / Quote
Pricing
Firm Fixed Price
Legislative mandates

Award details come from SAM.gov/FPDS.

About this IDV

Written by GovTribe AI ·

The Office of Federal Student Aid awarded a multiple-award indefinite-delivery contract to F.h. Cann & Associates, Inc., a woman-owned small business, on June 23, 2020, with a ceiling value of $1.7 billion and an ultimate completion date of December 22, 2026. The contract supports contact center support and back-office processing services across the student loan lifecycle under the NextGen Business Process Operations (BPO) program.

Place of performance is North Andover, Massachusetts. The originating solicitation (91003119R0008) sought services spanning application, origination, servicing, and default management functions, with evaluation factors including technical approach, management approach, and past performance. NAICS code 541611 and PSC code R799 apply. The Department intended multiple awards, requiring contractors to meet monthly performance metrics for customer satisfaction, accuracy, and timeliness.

Under this IDIQ, F.h. Cann & Associates has received four delivery orders: a $1.5 million implementation task order awarded November 13, 2020 (concluding November 12, 2021); a $22.9 million ramp-up task order awarded November 5, 2021 (concluding May 4, 2023); a $42.8 million steady-state task order awarded May 5, 2023 (concluding November 4, 2024); and a $90.05 million steady-state task order 2 awarded November 1, 2024 (concluding October 31, 2026). All delivery orders are firm fixed price with no set-aside designation and performance in North Andover, Massachusetts.

Task orders

Task order Ordering agency Obligated Awarded
Steady-state task order 2 awarded against F.H. Cann's next GEN (NG) business process operations (BPO) IDIQ contract for… 91003125F0304 Office of Federal Student Aid $94,698,838
The purpose of this requirement is to issue identical steady-state task orders for non-servicing contact center support… 91003123F0311 Office of Federal Student Aid $42,815,341
The purpose of this requirement (task order 0002) is to issue identical ramp-up task orders to all BPO providers. The… 91003122F0305 Office of Federal Student Aid $22,920,840
The purpose of task order 0001 is to provide identical funding to all five (5) BPO task order contractors for BPO… 91003121F0305 Office of Federal Student Aid $1,500,000

Transactions

Action Obligated Date
Other Administrative Action P00026 · To exercise the extension of services and add far 52.222-90 $0
Supplemental Agreement for work within scope P00025 · To remove section i-78 52.222-55 minimum wages for contractor workers under executive order 14026 $0
Supplemental Agreement for work within scope P00024 $0
Supplemental Agreement for work within scope P00023 · 91003120D0008 $0
Supplemental Agreement for work within scope P00021 · The purpose of this modification is to add and incorporate wage determinations into the IDIQ retroactively to the initial award date of the IDIQ contract. $0
Supplemental Agreement for work within scope P00020 · Add section i-78 52.222-55 minimum wages for contractor workers under executive order 14026 (JAN 2022) to the IDIQ contract in its entirety. $0
Supplemental Agreement for work within scope P00022 · The purpose of modification P00022 is to delete the "common pricing table" in "section 2.0 common pricing" in its entirety and replace IT with an updated… $0
Supplemental Agreement for work within scope P00019 · The purpose of this modification to revise a price billing code, revise the small business subcontracting goals, document the applicability of EO 14026 and… $0
Other Administrative Action P00018 · The purpose of this modification is to change local FSA clauses. $0
Exercise an Option P00017 · The purpose of this modification is to exercise the optional ordering period for the BPO IDIQ contract. As a result, the period of performance will be… $0
Other Administrative Action P00016 · The purpose of this administrative modification is to modify section 4.2.4 performance management to reflect the new BPO performance management framework and… $0
Other Administrative Action P00015 · The purpose of this administrative modification is to remove the deliverable for hard tokens under deliverable 10 security documentation post ATO, in table 6… $0
Supplemental Agreement for work within scope P00014 · The purpose of this administrative modification is to delete and replace the common pricing tables, update the hours of operation for the contact center,… $0
Other Administrative Action P00013 · The purpose of this modification is to incorporate department of education acquisition regulation -edar- clause 3452.232-72 - limitation of government's… $0
Other Administrative Action P00012 · The purpose of this modification is to provide updated common pricing tables that are reflective of changes made in accordance with IDIQ clause h.7… $0
Other Administrative Action P00011 · The purpose of this modification is to update deliverables and provide a revised deliverable table to all BPO vendors. $0
Other Administrative Action P00010 · The purpose of this modification is to incorporate CR 6158 requirements - BPO post-migration hours of operation change and to document the 250 two factor… $0
Supplemental Agreement for work within scope P00009 · The purpose of this modification is to make the following changes: delete and replace the common pricing tables, update the task description tables, modify… $0
Other Administrative Action P00008 · The purpose of this modification is to revise sections 2.1, 4.2.2, 4.2.4, update the non-servicing performance metrics/slas, revise deliverable no. 10, and… $0
Other Administrative Action P00007 · The purpose of this administrative modification is to add an additional COR and identify the roles of all cors (e.g. primary COR and alternate COR). $0
Other Administrative Action P00006 · The purpose of this modification is to clarify certain IDIQ deliverables and update the deliverable table. $0
Other Administrative Action P00005 · The purpose of this modification is to remove deliverables, update the deliverable table, and add an alternate contracting officer's representative (acor). $0
Other Administrative Action P00004 $0
Other Administrative Action P00003 · The purpose of this administrative modification is to revise the due dates for deliverable no. 3, 4 and 9. $0
Other Administrative Action P00002 · The purpose of this modification is to (1) provide a revised deliverable table and (2) update the COR information. $0
Original award $0
Show all 26

Quick answers

Who was awarded contract 91003120D0008?

91003120D0008 was awarded to F.h. Cann & Associates, Inc. by Office of Federal Student Aid (Department of Education) on June 23, 2020.

How much is contract 91003120D0008 worth?

Orders under 91003120D0008 have obligated $161,935,020. 91003120D0008's own ceiling is $1,700,000,000.

How many orders have been placed under contract 91003120D0008?

4 orders have been placed under 91003120D0008, the latest on November 1, 2024.

Who can order from contract 91003120D0008?

91003120D0008 is a multiple award indefinite delivery contract. Only the awarding agency can place orders on it.

Is contract 91003120D0008 part of a contract vehicle?

Yes. 91003120D0008 is part of NextGen Enhanced Processing Solution.

Was contract 91003120D0008 competed?

The extent of competition for 91003120D0008 was full and open competition. The government received 12 offers.

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