The services contemplated under this nexgen BPO indefinite delivery indefinite quantity (IDIQ) contract includes contact center support and back-office processing.

Active Awarded Last action

Contract number
91003120D0001
Awardee
Awarding agency
Task orders
4 $150,976,652 obligated

Award facts

Opportunity
Combined order value
$150,976,652 Current and potential, with all options
Last date to order 97% complete
IDV ceiling 9% used
$1,700,000,000.00
Award type
Multiple award
Who can order
Only the awarding agency
Contracting staff
Set-aside
No set-aside
Competition
Full and Open Competition · 12 offers Negotiated Proposal / Quote
Pricing
Firm Fixed Price
Legislative mandates

Award details come from SAM.gov/FPDS.

About this IDV

Written by GovTribe AI ·

The Office of Federal Student Aid awarded an indefinite-delivery contract to Edfinancial Services LLC on June 23, 2020, for the NextGen Enhanced Processing Solution IDIQ with a $1.7 billion ceiling. This is a multiple-award vehicle with no set-aside.

Place of performance is Concord, Tennessee. The IDIQ solicitation (91003119R0008, posted January 15, 2019, due August 2, 2019) sought contact center support, back-office processing, and business process operations across the full student loan lifecycle, including application, origination, servicing, and default management. Contractors must demonstrate integration capability with Department systems and meet monthly performance metrics for customer satisfaction, accuracy, and timeliness.

The contract runs through June 22, 2026. NAICS code is 541611 and PSC code is R799.

Recent delivery-order activity under this IDIQ includes a $1.5 million implementation order awarded November 13, 2020 (completing November 12, 2021); a $19.9 million ramp-up task order for non-servicing functional areas awarded November 5, 2021 (completing May 4, 2023); a $39.7 million steady-state task order for non-servicing contact center support and back-office processing awarded May 4, 2023 (completing October 31, 2024); and an $86.5 million delivery order awarded November 1, 2024, funding Option Period 2 and adding Consolidated Repayment Services capability (completing October 31, 2026).

Task orders

Task order Ordering agency Obligated Awarded
Steady-state task order 2 awarded against the edfinancial next GEN (NG) business process operations (BPO) IDIQ contract… 91003125F0302 Office of Federal Student Aid $89,944,602
The purpose of this requirement is to issue identical steady-state task orders for non-servicing contact center support… 91003123F0308 Office of Federal Student Aid $39,650,068
The purpose of this requirement (task order 0002) is to issue identical ramp-up task orders to all BPO providers. The… 91003122F0301 Office of Federal Student Aid $19,881,984
The purpose of task order 0001 is to provide identical funding to all five (5) BPO task order contractors for BPO… 91003121F0301 Office of Federal Student Aid $1,500,000

Transactions

Action Obligated Date
Other Administrative Action P00026 · To exercise the extension of services and and far 52.222-90. $0
Supplemental Agreement for work within scope P00025 · To remove section i-78 52.222-55 minimum wages for contractor workers under executive order 14026. $0
Supplemental Agreement for work within scope P00024 · To decrease the per task call and chat pricing $0
Supplemental Agreement for work within scope P00023 · 91003120D0001 $0
Supplemental Agreement for work within scope P00022 · The purpose of modification P00022 is to delete the "common pricing table" in "section 2.0 common pricing" in its entirety and replace IT with an updated… $0
Supplemental Agreement for work within scope P00021 · The purpose of this modification is to add and incorporate wage determinations into the IDIQ retroactively to the initial award date of the IDIQ contract. $0
Supplemental Agreement for work within scope P00020 · Add section i-78 52.222-55 minimum wages for contractor workers under executive order 14026 (JAN 2022) to the IDIQ contract in its entirety. $0
Supplemental Agreement for work within scope P00019 · The purpose of this modification to revise a price billing code, revise the small business subcontracting goals, document the applicability of EO 14026 and… $0
Other Administrative Action P00018 · The purpose of this modification is to change local FSA clauses. $0
Exercise an Option P00017 · The purpose of this modification is to exercise the optional ordering period. $0
Other Administrative Action P00016 · The purpose of this administrative modification is to modify section 4.2.4 performance management to reflect the new BPO performance management framework and… $0
Other Administrative Action P00015 · The purpose of this administrative modification is to remove the deliverable for hard tokens under deliverable 10 security documentation post ATO, in table 6… $0
Supplemental Agreement for work within scope P00014 · The purpose of this administrative modification is to delete and replace the common pricing tables, update the hours of operation for the contact center,… $0
Other Administrative Action P00013 · The purpose of this modification is to incorporate department of education acquisition regulation -edar- clause 3452.232-72 - limitation of government's… $0
Other Administrative Action P00012 · The purpose of this modification is to provide updated common pricing tables that are reflective of changes made in accordance with IDIQ clause h.7… $0
Other Administrative Action P00011 · The purpose of this modification is to update deliverables within the deliverable table and provide a revised deliverable table to all BPO vendors. $0
Other Administrative Action P00010 · The purpose of this modification is to incorporate CR 6158 requirements - BPO post-migration hours of operation - and to document the 327 two factor… $0
Supplemental Agreement for work within scope P00009 · The purpose of this modification is to make the following changes: delete and replace the common pricing tables, update the task description tables, modify… $0
Other Administrative Action P00008 · The purpose of this modification is to revise sections 2.1, 4.2.2, 4.2.4, update the non-servicing performance metrics/slas, revise deliverable no. 10, and… $0
Other Administrative Action P00007 · The purpose of this administrative modification is to add an additional COR and identify the roles of all cors (e.g. primary COR and alternate COR). $0
Other Administrative Action P00006 · The purpose of this modification is to clarify certain IDIQ deliverables and update the deliverable table. $0
Other Administrative Action P00005 · The purpose of this modification is to remove deliverables, update the deliverable table, and add an alternate contracting officer's representative (acor). $0
Other Administrative Action P00004 $0
Other Administrative Action P00003 · The purpose of this administrative modification is to revise the due dates for deliverable no. 3, 4 and 9. $0
Other Administrative Action P00002 · The purpose of this modification is to (1) provide a revised deliverable table and (2) update the COR information. $0
Original award $0
Show all 26

Quick answers

Who was awarded contract 91003120D0001?

91003120D0001 was awarded to Edfinancial Services LLC by Office of Federal Student Aid (Department of Education) on June 23, 2020.

How much is contract 91003120D0001 worth?

Orders under 91003120D0001 have obligated $150,976,652. 91003120D0001's own ceiling is $1,700,000,000.

How many orders have been placed under contract 91003120D0001?

4 orders have been placed under 91003120D0001, the latest on November 1, 2024.

Who can order from contract 91003120D0001?

91003120D0001 is a multiple award indefinite delivery contract. Only the awarding agency can place orders on it.

Is contract 91003120D0001 part of a contract vehicle?

Yes. 91003120D0001 is part of NextGen Enhanced Processing Solution.

Was contract 91003120D0001 competed?

The extent of competition for 91003120D0001 was full and open competition. The government received 12 offers.

On GovTribe

See this IDV's full record

  • Every order and transaction
  • The awardee's other awards and teaming partners
  • Similar IDVs and recompete opportunities
  • Ask GovTribe AI about this IDV
Try for free Login