Steady-state task order 2 awarded against mohela's next GEN (NG) business process operations (BPO) IDIQ contract for non-servicing and specialty programs (SPS) contact center support and back-office…
Active Awarded Last action
- Contract number
- 91003125F0301
- Awardee
-
Missouri Higher Education Loan Authority UEI N76QY63KMM18
- Awarding agency
-
Office of Federal Student Aid
Department of Education
- Obligated
- $19,093,133
Award facts
- Contract value 28% obligated
-
- $35,043,340.52 Current, with exercised options
- $68,528,401.52 Potential, with all options
- Completion date 99% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 522320 Financial Transactions Processing, Reserve, and Clearinghouse Activities
- PSC
- R699 Support- Administrative: Other
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 4 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Wildwood, MO 63005, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | -$9,355,893 | |
| Funding Only Action | $350,000 | |
| Funding Only Action | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $2,857,897 | |
| Funding Only Action | $1,946,956 | |
| Supplemental Agreement for work within scope | $475,400 | |
| Supplemental Agreement for work within scope | $4,205,468 | |
| Supplemental Agreement for work within scope | $1,073,570 | |
| Supplemental Agreement for work within scope | $3,155,000 | |
| Supplemental Agreement for work within scope | $0 | |
| Funding Only Action | $1,530,909 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $4,490,664 | |
| Supplemental Agreement for work within scope | $4,063,990 | |
| Original award | $4,299,172 |
Show all 16
About this award
The Office of Federal Student Aid issued a delivery order to Missouri Higher Education Loan Authority (Mohela) on November 1, 2024, with a ceiling value of $68.5 million, under the NextGen Enhanced Processing Solution IDIQ for steady-state contact center support and back-office processing of non-servicing and specialty programs.
Place of performance is Wildwood, Missouri. The order completes October 31, 2026. Work encompasses contact center operations and back-office processing supporting the federal student loan lifecycle under a firm fixed price structure.
In FY2025, the order deployed 175 FTEs across 363,752 contractor hours, invoicing $13.6 million at a blended rate of $37.34 per hour. Mohela performed approximately 17% of contractor hours in-house; four subcontractors delivered the remaining 83%, reflecting a hybrid delivery model balancing Mohela's core servicing operations with specialized sub-tier contributions.
Description
Steady-state task order 2 awarded against mohela's next GEN (NG) business process operations (BPO) IDIQ contract for non-servicing and specialty programs (SPS) contact center support and back-office processing.
Quick answers
Who was awarded contract 91003125F0301?
91003125F0301 was awarded to Missouri Higher Education Loan Authority by Office of Federal Student Aid (Department of Education) on November 1, 2024.
How much is contract 91003125F0301 worth?
The government has obligated $19,093,133 on 91003125F0301. Its current value, with exercised options, is $35,043,341. Its potential value, with all options, is $68,528,402.
Is contract 91003125F0301 an order under another contract?
Yes. 91003125F0301 is a delivery order under 91003120D0002, an indefinite delivery contract, on NextGen Enhanced Processing Solution.
Was contract 91003125F0301 competed?
The extent of competition for 91003125F0301 was full and open competition. The government received 4 offers.
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