The purpose of this requirement is to issue identical steady-state task orders for non-servicing contact center support and back-office processing to all BPO providers.

Ended Awarded Last action

Contract number
91003123F0308
Awardee
Awarding agency
Obligated
$39,650,068

Award facts

Contract value 100% obligated
$39,650,067.69 Current and potential, with all options
Completion date 100% complete
Current and potential, with all options
Contracting staff
Set-aside
No set-aside
Competition
Full and Open Competition · 4 offers Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
CONCORD FARR, TN 37922, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Funding Only Action P00014 · Please see below for more details. -$3,069,050
Supplemental Agreement for work within scope P00013 · The total obligated amount for this task order has increased by $794,969.49 from $41,924,148.64 to $42,719,118.13.CR 6598 for aims user access as well as cost… $794,969
Supplemental Agreement for work within scope P00012 · The total obligated amount for this task order has increased by $2,071,593.13 from $39,852,555.51 to $41,924,248.64. To add CRS 6948, 7132, 7069, and 7131. $2,071,593
Funding Only Action P00011 · The total obligated amount for this task order has decreased by $750,000.00 from $40,602,555.51 to $39,852,555.51. The total task order value has decreased to… -$750,000
Other Administrative Action P00010 · To issue a stop work order in accordance with BPO IDIQ contract clause 52.242-15 stop work order for change request (CR) 7109 BPO support of student debt relief… $0
Supplemental Agreement for work within scope P00009 · To implement CR 7109 (BPO support of student debt relief) and CR 7034 (DCC CCP cloud migration phase 1). Increased funding by $1,079,159.07 from… $1,079,159
Supplemental Agreement for work within scope P00008 · The purpose of this modification is to revise task billing codes to reflect an update in average task time. To incorporate CR 7100 under section c.4.4 change… $0
Supplemental Agreement for work within scope P00007 · This modification migrates specialty programs into the task order as well as incorporate CRS, add funding, update pocs, and update edar 3452.232-72. The total… $5,140,181
Exercise an Option P00006 · Exercise far 52.217-8, extension of services, through october 31, 2024. The total obligated amount for this task order has increased by $15,718,035 from… $15,718,035
Supplemental Agreement for work within scope P00005 · The purpose of this modification is to revise a task billing code, update the common pricing table and implement monetary adjustments. $0
Funding Only Action P00004 · Funding for this task order has increased by $5,337,433.94 from $13,327,746.50 to $18,665,180.44. The total task order value has increased to $18,665,180.44. $5,337,434
Supplemental Agreement for work within scope P00003 · Update the employment cost index (ECI) adjustment for total compensation, incorporated no cost CRS, and updated pocs. $0
Supplemental Agreement for work within scope P00002 · Modification to remove ombudsman dispute tasks, slas, and pricing from PWS, incorporate approved CRS, and update to pocs. $0
Funding Only Action P00001 · Provide incremental funding through december 31, 2023. $3,100,000
Original award $10,227,747
Show all 15

About this award

Written by GovTribe AI ·

This federal contract award is for the purpose of issuing identical steady-state task orders for non-servicing contact center support and back-office processing to Business Process Outsourcing (BPO) providers. The contract has a ceiling value of $39,650,067.69 and was awarded on May 4, 2023 to Edfinancial Services LLC, doing business as Edfinancial, a for-profit limited liability company specializing in student loan servicing and federal student aid program support.

The contract is a Delivery Order under the NextGen Enhanced Processing Solution Indefinite Delivery/Indefinite Quantity (IDIQ) contract, which is a $1.7 billion IDIQ awarded to multiple contractors by the U.S. Department of Education's Office of Federal Student Aid (FSA) on June 23, 2020 with an ultimate completion date of June 22, 2026. The NextGen Enhanced Processing Solution IDIQ focuses on contact center support and back-office processing services across the federal student aid lifecycle. This specific task order does not utilize any set-aside designations.

Quick answers

Who was awarded contract 91003123F0308?

91003123F0308 was awarded to Edfinancial Services LLC by Office of Federal Student Aid (Department of Education) on May 4, 2023.

How much is contract 91003123F0308 worth?

The government has obligated $39,650,068 on 91003123F0308.

Is contract 91003123F0308 an order under another contract?

Yes. 91003123F0308 is a delivery order under 91003120D0001, an indefinite delivery contract, on NextGen Enhanced Processing Solution.

Was contract 91003123F0308 competed?

The extent of competition for 91003123F0308 was full and open competition. The government received 4 offers.

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