The purpose of this requirement is to issue identical steady-state task orders for non-servicing contact center support back-office processing to all BPO providers.

Ended Awarded Last action

Contract number
91003123F0314
Awardee
Awarding agency
Obligated
$26,493,325

Award facts

Contract value 100% obligated
$26,493,324.54 Current and potential, with all options
Completion date 100% complete
Current and potential, with all options
Contracting staff
Set-aside
No set-aside
Competition
Full and Open Competition · 4 offers Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
Wildwood, MO 63005, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Funding Only Action P00014 · Please see below for more details. -$2,774,854
Supplemental Agreement for work within scope P00013 · The total obligated amount for this task order has increased by $993,278.36 from $28,274,899.86 to $29,268,178.22. CR 6598 aims user access and a cost… $993,278
Supplemental Agreement for work within scope P00012 · The total obligated amount for this task order has increased by $813,354.88 from $27,461,544.98 to $28,274,899.86. Placed CR 6948 (migration to the cloud) and… $813,355
Funding Only Action P00011 · The total obligated amount for this task order has decreased by $3,707,205.04 from $31,168,750.02 to $27,461,544.98. The total task order value has decreased to… -$3,707,205
Other Administrative Action P00010 · To issue a stop work order in accordance with BPO IDIQ contract clause 52.242-15 stop work order for change request (CR) 7109 BPO support of student debt relief… $0
Supplemental Agreement for work within scope P00009 · Implementation of CR 7109 (BPO support of student debt relief) and CR 7034 (DCC CCP cloud migration phase 1). Increase funding by $1,021,168.40 from… $1,021,168
Supplemental Agreement for work within scope P00008 · The purpose of this modification is to revise task billing codes to reflect an update in average task time. To incorporate CR 7100 under section C4.4.4 change… $0
Supplemental Agreement for work within scope P00007 · This modification initiates specialty programs under BPO, incorporate CRS, adds funding, updates pocs, and updates edar 3452.232-72. This funding raises the… $3,344,707
Exercise an Option P00006 · Exercise far 52.217-8, extension of services, through october 31,2024. The total obligated amount for this task order has increased by $9,896,692.00 from… $9,896,692
Supplemental Agreement for work within scope P00005 · The purpose of this modification is to revise a task billing code, update the common pricing table and implement monetary adjustments. $0
Funding Only Action P00004 · Funding for this task order has increased by $3,320,241.27 from $13,585,941.35 to $16,906,182.62. The total task order value has increased to $16,906,182.62. $3,320,241
Supplemental Agreement for work within scope P00003 · Update the employment cost index (ECI) adjustment for total compensation, incorporated no cost CRS, and updated pocs. $0
Supplemental Agreement for work within scope P00002 · Modification to remove ombudsman dispute tasks, slas, and pricing from PWS, incorporate approved CRS, and update to pocs. $0
Funding Only Action P00001 · Incrementally fund through december 31, 2023. $3,358,195
Original award $10,227,747
Show all 15

About this award

Written by GovTribe AI ·

This federal contract award to Missouri Higher Education Loan Authority (Mohela), a non-profit organization, is for the provision of non-servicing contact center support and back-office processing services for the U.S. Department of Education's Office of Federal Student Aid. The $26,493,324.54 Firm Fixed Price Delivery Order contract is issued under Mohela's NextGen Enhanced Processing Solution Indefinite Delivery/Indefinite Quantity (IDIQ) contract, which supports the Department's efforts to modernize and streamline federal student loan management processes. The contract does not utilize any set-aside designations. Mohela also holds the $16 billion Unified Servicing and Data Solution (USDS) IDIQ contract, enabling the organization to provide comprehensive services across the federal student loan lifecycle, including contact center support, back-office processing, and business operations modernization.

Quick answers

Who was awarded contract 91003123F0314?

91003123F0314 was awarded to Missouri Higher Education Loan Authority by Office of Federal Student Aid (Department of Education) on May 5, 2023.

How much is contract 91003123F0314 worth?

The government has obligated $26,493,325 on 91003123F0314.

Is contract 91003123F0314 an order under another contract?

Yes. 91003123F0314 is a delivery order under 91003120D0002, an indefinite delivery contract, on NextGen Enhanced Processing Solution.

Was contract 91003123F0314 competed?

The extent of competition for 91003123F0314 was full and open competition. The government received 4 offers.

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