Steady-state task order 2 awarded against the maximus next GEN (NG) business process operations (BPO) IDIQ contract for non-servicing and specialty programs (SPS) contact center support and…
Active Awarded Last action
- Contract number
- 91003125F0303
- Awardee
-
Maximus Federal Services, Inc. UEI TREKW6J3QSF5 Part of Maximus Inc.
- Awarding agency
-
Office of Federal Student Aid
Department of Education
- Obligated
- $11,917,123
Award facts
- Contract value 17% obligated
-
- $34,914,742.41 Current, with exercised options
- $71,257,700.41 Potential, with all options
- Completion date 99% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 522320 Financial Transactions Processing, Reserve, and Clearinghouse Activities
- PSC
- R699 Support- Administrative: Other
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 4 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- West McLean, VA 22102, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | -$3,854,238 | |
| Supplemental Agreement for work within scope | $0 | |
| Funding Only Action | $1,613,726 | |
| Supplemental Agreement for work within scope | $0 | |
| Funding Only Action | $6,407,207 | |
| Supplemental Agreement for work within scope | $3,041,086 | |
| Original award | $4,709,341 |
About this award
The Office of Federal Student Aid issued a delivery order to Maximus Federal Services, Inc., on November 1, 2024, under the Maximus NextGen Business Process Operations (NG BPO) IDIQ for non-servicing and specialty programs contact center support and back-office processing, with a ceiling value of $71.3 million and ultimate completion October 31, 2026.
The Maximus NextGen Business Process Operations IDIQ supports contact center operations and back-office processing for federal student aid programs across the Office of Federal Student Aid. Place of performance is West McLean, VA. This delivery order represents Steady-State Task Order 2 under the parent vehicle, issued as firm fixed price.
In FY2025, the order generated $16.1 million in invoiced labor across 83.6 FTEs, with the prime self-performing all reported hours. Subcontractors named on this delivery order include Senture LLC, a HUBZone-certified joint venture providing contact center and back-office processing support, and Omni Systems, Inc., a minority-owned small business providing security and IT services support.
Description
Steady-state task order 2 awarded against the maximus next GEN (NG) business process operations (BPO) IDIQ contract for non-servicing and specialty programs (SPS) contact center support and back-office processing.
Subawards
| Subcontractor | Amount | Awarded |
|---|---|---|
| Omni Systems, Inc. | $116,313 | |
| Senture LLC | $3,272,612 | |
| Omni Systems, Inc. | $494,787 |
Quick answers
Who was awarded contract 91003125F0303?
91003125F0303 was awarded to Maximus Federal Services, Inc. by Office of Federal Student Aid (Department of Education) on November 1, 2024.
How much is contract 91003125F0303 worth?
The government has obligated $11,917,123 on 91003125F0303. Its current value, with exercised options, is $34,914,742. Its potential value, with all options, is $71,257,700.
Is contract 91003125F0303 an order under another contract?
Yes. 91003125F0303 is a delivery order under 91003120D0005, an indefinite delivery contract, on NextGen Enhanced Processing Solution.
Was contract 91003125F0303 competed?
The extent of competition for 91003125F0303 was full and open competition. The government received 4 offers.
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