Federal Supply Schedule GS35F685GA

Active Awarded Last action

Contract number
GS35F685GA
Awardee
Awarding agency
Task orders
43

Award facts

Opportunity
Last date to order 91% complete
IDV ceiling
$700,000.00
Award type
Multiple award
Who can order
All agencies
Set-aside
No set-aside
Competition
Full and Open Competition Negotiated Proposal / Quote
Pricing
Firm Fixed Price

Award details come from SAM.gov/FPDS.

About this IDV

Written by GovTribe AI ·

GSA issued a Federal Supply Schedule contract to Maximus Federal Services, Inc. on September 18, 2017, under contract GS35F685GA, with a $700,000 ceiling expiring September 17, 2027. The schedule supports multi-agency ordering across automated contact center solutions, IT professional services, health IT services, cloud and cloud-related professional services, ancillary supplies and services, and order-level materials.

The labor portfolio spans 288 active categories ranging from $36.11 per hour (help desk support, high school education) to $344.85 per hour (business systems specialist, master's degree). The spectrum covers help desk, network engineering, system administration, security engineering, business systems analysis, application development, and program management disciplines. No classified-clearance labor offerings are included; the portfolio reflects civilian-agency focus and commercial IT skill sets. Education ranges from high school through master's degree, with experience requirements from zero years through ten-plus years.

Recent delivery orders issued under this schedule include a $23.3 million order from the Office of Personnel Management (June 2026) for annuitant health benefit open season call center support through March 31, 2031; a $77.2 million order from the Air Force Life Cycle Management Center (June 2025) for Joint Cyber Command and Control Enterprise Service Center operations through December 30, 2030; and a $9.9 million order from the Centers for Disease Control and Prevention (March 2025) for National Center for Immunization and Respiratory Diseases vaccine order management contact center operations through March 22, 2030. Additional significant orders include a $91.5 million CDC INFO labor-hour call center contract (September 2022) extending through August 31, 2027, with subcontractor Synergy America providing surge support; a $420.8 million CDC COVID-19 vaccination hotline and surge support order (April 2021); and an $1.7 billion Internal Revenue Service customer service representative contact center order (May 2020) for COVID-19 pandemic response through June 12, 2021. Blanket Purchase Agreements established under this schedule include a $2.6 billion IRS Enterprise Development Operations Services BPA (January 2023, extended through April 2030) for IT system development and modernization; a $70 million Department of Energy software development and consulting BPA (April 2024, through April 2029); and a $201.6 million FEMA BPA (June 2021, through December 2026) for disaster-response call center turnkey support and temporary staffing.

Task orders

Task order Ordering agency Obligated Awarded
Enterprise development operations services IRS masterfile tax processing requirement base award 205AE926F00129 Internal Revenue Service $13,628,174
Masterfile legacy application training- new contract 205AE926F00132 Internal Revenue Service $293,346
New call order under maximus federal services INC BPA 89303024AET000003 for general operations and maintenance support 89303026FET000028 Headquarters $530,000
Contractor support to update and modernize legacy IRS tax processing applications to support filing season, legislative… 205AE926F00117 Internal Revenue Service $2,408,114
OPM annuitant health benefit open season call center support services 47QACA26F0241 Federal Acquisition Service $4,766,557
Joint cyber command and control enterprise service center FA830725FB089 AFLCMC Joint Base San Antonio $12,973,487
Project title: centers for disease control and prevention (CDC) national center for immunization and respiratory… 75D30125F00212 CDC Pittsburgh $3,288,833
Task order for IT security implementation (itsi) bridge 2032H525F00106 Internal Revenue Service $20,562,059
Call order for infinity application services under the maximus federal services, INC BPA 89303024AET00003. 89303025FET000020 Headquarters $3,920,000
Call order for energy center 2.5 under the maximus federal services, INC BPA 89303024AET00003. 89303025FET000019 Headquarters $1,833,655
Outsourced contact center contract (OC3) PMO call order 70FBTX25F00000045 FEMA Texas National Processing Service Center $281,345
OC3 call order 15 70FBTX25F00000026 FEMA Texas National Processing Service Center $49,759,706
Labor hour call order against femas BPA outsourced contact center OC3 70FBTX25F00000007 FEMA Texas National Processing Service Center $4,564,370
Trinity application support services 89303024FET000016 Headquarters $5,474,622
Call order for IT services under BPA 89303024AET00003. 89303024FET000018 Headquarters $1,208,704
Call order for business requirements under the maximus federal services, INC BPA 89303024AET00003. 89303024FET000017 Headquarters $500,000
Edos EDP task order -- enterprise development operations services (edos) enterprise data platform (EDP) 2032H524F00423 Internal Revenue Service $22,301,121
Call order 13 against femas BPA outsourced contact center contract in support of femas declared disaster response… 70FBTX24F00000028 FEMA Texas National Processing Service Center $24,801,307
The purpose of this requirement is to establish a call order against femas BPA outsourced contact center contract in… 70FBTX24F00000022 FEMA Texas National Processing Service Center $35,826,417
Build, test, deliver and maintain integrated information systems that support modernized systems for internal… 2032H524F00296 Internal Revenue Service $92,272,612
The purpose of this requirement is to establish a call order against femas BPA outsourced contact center contract in… 70FBTX24F00000014 FEMA Texas National Processing Service Center $55,230
NIH enterprise document generation system base period: 12/1/23-2/29/24 75N98024F00027 Office of Logisitics and Acquisition Operations (NIH) $65,681
The purpose of this requirement is to establish a call order against femas BPA outsourced contact center contract in… 70FBTX23F00000027 FEMA Texas National Processing Service Center $6,776,915
New task order awarded to maximus federal for bola notices support services under web apps bridge BPA 2032H523F00444 Internal Revenue Service $12,890,578
The purpose of this requirement is to establish a call order against femas BPA outsourced contact center contract in… 70FBTX23F00000020 FEMA Texas National Processing Service Center $199,732
Establish a call order for turnkey call center support & temporary call agents 70FBTX22F00000027 FEMA Texas National Processing Service Center $11,137,677
CDC info 75D30122F14285 CDC Pittsburgh $91,505,432
The purpose of this requirement is establish a call-order against FEMA's BPA outsourced contact center contract (OC3)… 70FBTX22F00000018 FEMA Texas National Processing Service Center $147,667
Vaccine distribution and administration tracking help desk 2.0 75D30122F13256 CDC Pittsburgh $11,386,525
Purpose of solicitation to establish a call order for turnkey call center support & temporary call agents 70FBTX21F00000024 FEMA Texas National Processing Service Center $14,973,869
DGS operations and maintenanceperiod of performance- 05/31/2021-05/30/2022 75N98021F00195 Office of Logisitics and Acquisition Operations (NIH) $1,955,605
Wages and investments division economic impact payment (EIP) III live agent contact center covid-19 2032H521F00353 Internal Revenue Service $72,427,927
CDC info surge support and national covid 19 vaccination assistance hotline 47QFSA21F0040 Assisted Acquisition Services Region 4 (FAS) $354,565,648
The purpose of this request for quotation if to establish a task order against a GSA MAS NAICS 561422 automated contact… 70FBTX20F00000010 FEMA Region 6 $1,155,236
Agent contact center customer service representative i** FTE 410 covid-19 2032H520F00326 Internal Revenue Service $98,438,156
Vaccine management contact center 75D30120F07032 CDC Pittsburgh $5,663,555
Provision of annual ports protocols service and management. HT001520F0002 Defense Health Agency $2,839,688
Satellite mission operations and maintenance support (smoms) bridge task order award 1332KP19FNEEB0051 National Oceanic and Atmospheric Administration $41,685,858
For other functions CDC call center services 75D30119F04330 CDC Pittsburgh $1,705,934
HP CF377A#BGJ M477FNW printer/ business center 47QSEA19F3QHX Federal Acquisition Service $1,405
HP CF377A#BGJ M477FNW printer/ business center 47QSEA19F3QHZ Federal Acquisition Service $937
Ports, protocols and services management HT001519F0031 Defense Health Agency $1,954,653
Ports, protocols and services management HT001518F0035 Defense Health Agency $2,439,870
Show all 43

IDV awards

IDV Agency Ceiling Awarded
47QPCA26A0002 Government experience contact center (gxcc) services blanket purchase agreement (BPA) Technology Transformation Service $0
47QPCA26A0001 Government experience contact center (gxcc) (previously the public experience (PX) contact center) services blanket purchase agreement (BPA) Technology Transformation Service —
89303024AET000003 New blanket purchase agreement with maximus federal consulting, LLC for a follow-on contract to continue to provide highly specialized software development,… Headquarters $70,000,000
2032H523A00002 This blanket purchase agreement (BPA) provides a simplified method to procure contractor support services to develop, maintain, modernize, and support… Internal Revenue Service $2,600,000,000
70FBTX21A00000003 BPA for call orders when a disaster occurs for turnkey call center support & temporary call agents in handling up to 147,000 production hours per week. FEMA Texas National Processing Service Center $201,562,440

Transactions

Action Obligated Date
Other Administrative Action PSA920 $0
Other Administrative Action PSA917 $0
Other Administrative Action PA0046 $0
Other Administrative Action PSA914 $0
Other Administrative Action PA0045 $0
Other Administrative Action PSA907 $0
Other Administrative Action PA0044 $0
Other Administrative Action PS0043 $0
Other Administrative Action PSA905 $0
Other Administrative Action PS0042 $0
Other Administrative Action PS0041 $0
Other Administrative Action PSA904 $0
Other Administrative Action PA0040 $0
Other Administrative Action PA0039 $0
Other Administrative Action PSA897 $0
Other Administrative Action PA0038 $0
Other Administrative Action PSA888 $0
Other Administrative Action PSA885 $0
Other Administrative Action PA0036 $0
Other Administrative Action PSA883 $0
Vendor Address Change PA0035 $0
Other Administrative Action PSA869 $0
Other Administrative Action PSA863 $0
Vendor Address Change PA0034 $0
Exercise an Option PO0026 $0
Other Administrative Action PO0033 $0
Other Administrative Action PSA856 $0
Other Administrative Action PO0032 $0
Other Administrative Action PA0031 $0
Other Administrative Action PSA853 $0
Other Administrative Action PO0029 $0
Other Administrative Action PA0030 $0
Other Administrative Action PSA847 $0
Other Administrative Action PSA842 $0
Other Administrative Action PA0028 $0
Vendor Address Change PA0027 $0
Other Administrative Action PSA839 $0
Other Administrative Action PS0025 $0
Other Administrative Action PSA837 $0
Other Administrative Action PA0024 $0
Other Administrative Action PA0023 $0
Other Administrative Action PSA832 $0
Other Administrative Action PA0022 $0
Other Administrative Action PS0021 $0
Other Administrative Action PA0020 $0
Other Administrative Action PA0019 $0
Other Administrative Action PSA826 $0
Other Administrative Action PA0017 $0
Other Administrative Action PSA824 $0
Other Administrative Action PA0016 $0
Show 40 more

Latest 50 listed here. See the rest on GovTribe.

Subawards

Subcontractor Amount Awarded
United Systems Of Arkansas, Inc. OPM ANNUITANT HEALTH BENEFIT OPEN SEASON CALL CENTER SUPPORT SERVICES provide print and mail support $3,985,710
ITM Marketing, Inc. OPM ANNUITANT HEALTH BENEFIT OPEN SEASON CALL CENTER SUPPORT SERVICES provide contact center support $1,132,000
Teksystems, Inc. OPM ANNUITANT HEALTH BENEFIT OPEN SEASON CALL CENTER SUPPORT SERVICES provide QA testing support $64,000
ITM Marketing, Inc. PROJECT TITLE: CENTERS FOR DISEASE CONTROL AND PREVENTION (CDC) NATIONAL CENTER FOR IMMUNIZATION AND RESPIRATORY DISEASES (NCIRD) VACCINE ORDER MANAGEMENT… $717,721
Synergy America, Inc. CDC INFO Synergy America provided steady-state and surge call center support services in support of the CDC INFO/DCS Program requirements. $2,537,268
3Bm, Inc. LABOR HOUR CALL ORDER AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER OC3 During periods of high disaster activity, there is a need to respond to incoming calls and… $2,624,326
Insight Global, LLC LABOR HOUR CALL ORDER AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER OC3 During periods of high disaster activity, there is a need to respond to incoming calls and… $6,601,002
Capitol Bridge, LLC LABOR HOUR CALL ORDER AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER OC3 During periods of high disaster activity, there is a need to respond to incoming calls and… $1,975,140
Activus Connect LLC LABOR HOUR CALL ORDER AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER OC3 During periods of high disaster activity, there is a need to respond to incoming calls and… $496,812
Inktel Government BPO Services LLC LABOR HOUR CALL ORDER AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER OC3 During periods of high disaster activity, there is a need to respond to incoming calls and… $593,442
Synergy America, Inc. CDC INFO Synergy America provided surge call center support services in support of the CDC INFO DCS Program requirements. $502,373
Synergy America, Inc. CDC INFO Synergy America provided steady-state call center support services in support of the CDC INFODCS Program requirements. $1,448,227
Synergy America, Inc. CDC INFO Synergy America provided steady-state and call center support services in support of the CDC INFO DCS Program requirements. $2,197,122
Show all 13

Quick answers

Who was awarded contract GS35F685GA?

GS35F685GA was awarded to Maximus Federal Services, Inc. by Federal Acquisition Service (General Services Administration) on September 18, 2017.

How much is contract GS35F685GA worth?

GS35F685GA's own ceiling is $700,000.

How many orders have been placed under contract GS35F685GA?

43 orders have been placed under GS35F685GA, the latest on September 30, 2026.

Who can order from contract GS35F685GA?

GS35F685GA is a multiple award federal supply schedule. All agencies can place orders on it.

Is contract GS35F685GA part of a contract vehicle?

Yes. GS35F685GA is part of Multiple Award Schedule (MAS).

Was contract GS35F685GA competed?

The extent of competition for GS35F685GA was full and open competition.

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