OC3 call order 15

Ended Awarded Last action

Contract number
70FBTX25F00000026
Awardee
Awarding agency
Obligated
$49,759,706

Award facts

Opportunity
  • 70FBTX25Q00000002 Solicitation number
Contract value 100% obligated
$49,759,706.24 Current and potential, with all options
Completion date 100% complete
  • Current, with exercised options
  • Potential, with all options
Contracting staff
Funding agency
Federal Emergency Management Agency Department of Homeland Security
Competition
Full and Open Competition Multiple Award, Fair Opportunity
Pricing
Labor Hours
Place of performance
West McLean, VA 22102, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Close Out P00016 · The purpose of this modification is to DE-obligate and closeout. -$17,518,740
Supplemental Agreement for work within scope P00015 $1,655,698
Supplemental Agreement for work within scope P00014 · The purpose of this modification is to exercise option for the outsourced contact center for customer service agents. $1,304,996
Exercise an Option P00013 · The purpose of this modification is to exercise outsourced contact center contracts call order 15 option 10 for temporary agents to assist the disaster call… $6,587,500
Other Administrative Action P00012 · OC3 call order 15 option 9 administrative modification implementing the presidents department of government efficiency cost efficiency initiative, fall within… $0
Other Administrative Action P00011 · OC3 call order 15 option 9 exercise option implementing the presidents department of government efficiency cost efficiency initiative, fall within section… $7,837,500
Other Administrative Action P00010 · OC3 call order 15 option 8 modification is issued to extend the period of performance for three days $0
Exercise an Option P00009 · OC3 call order 15 option 8 implementing the presidents department of government efficiency cost efficiency initiative, fall within section 2(D) as a non-covered… $7,837,500
Other Administrative Action P00008 · OC3 call order 15 interim agreement preserving the active contract status implementing the presidents department of government efficiency cost efficiency… $0
Exercise an Option P00007 · OC3 call order 15 option 7 implementing the presidents department of government efficiency cost efficiency initiative, fall within section 2(D) as a non-covered… $7,837,500
Exercise an Option P00006 $3,250,253
Exercise an Option P00005 · The purpose of this modification is to exercise outsourced contact center contracts call order 15 option 5 for temporary agents to assist the disaster call… $0
Exercise an Option P00004 · OC3 call order 15 option 4 implementing the presidents department of government efficiency cost efficiency initiative, fall within section 2(D) as a non-covered… $7,837,500
Funding Only Action P00003 · The purpose of this modification is to exercise outsourced contact center contracts call order 15 option 3 for temporary agents to assist the disaster call… $0
Exercise an Option P00002 · OC3 call order 15 option 2 $7,710,000
Exercise an Option P00001 · OC3 call order 15 option 1 $7,710,000
Original award $7,710,000
Show all 17

About this award

Written by GovTribe AI ·

The Federal Emergency Management Agency issued a BPA call to Maximus Federal Services, Inc., with a ceiling value of $49.759 million under the OC3 BPA, awarded November 8, 2024, and ultimately de-obligated and closed out on June 26, 2026.

The OC3 is a disaster response contact center support BPA with FEMA. Performance occurs in West McLean, Virginia. The call required Maximus to respond to incoming calls and perform data entry for individuals and businesses during periods of high disaster activity. Production hours encompassed call handling, ready-state availability, after-call work, pre-shift time, and coaching or training, calculated on a basis of 40 production hours per week per FTE. Maximus subcontracted staffing capacity to Insight Global, LLC, 3Bm, Inc. (trading as Precision Point Partners), and Inktel Government BPO Services LLC, with additional support from Capitol Bridge, LLC.

Subawards

Subcontractor Amount Awarded
Inktel Government BPO Services LLC OC3 CALL ORDER 15 During periods of high disaster activity, there is a need to respond to incoming calls and perform data entry for individuals and businesses… $1,849,258
Insight Global, LLC OC3 CALL ORDER 15 During periods of high disaster activity, there is a need to respond to incoming calls and perform data entry for individuals and businesses… $8,073,785
3Bm, Inc. OC3 CALL ORDER 15 During periods of high disaster activity, there is a need to respond to incoming calls and perform data entry for individuals and businesses… $8,785,533
Capitol Bridge, LLC OC3 CALL ORDER 15 During periods of high disaster activity, there is a need to respond to incoming calls and perform data entry for individuals and businesses… $10,844,958
Activus Connect LLC OC3 CALL ORDER 15 During periods of high disaster activity, there is a need to respond to incoming calls and perform data entry for individuals and businesses… $5,252,721

Quick answers

Who was awarded contract 70FBTX25F00000026?

70FBTX25F00000026 was awarded to Maximus Federal Services, Inc. by FEMA Texas National Processing Service Center (Federal Emergency Management Agency) on November 8, 2024.

How much is contract 70FBTX25F00000026 worth?

The government has obligated $49,759,706 on 70FBTX25F00000026.

Which agency awarded contract 70FBTX25F00000026?

FEMA Texas National Processing Service Center (Federal Emergency Management Agency) awarded 70FBTX25F00000026, with funding from Federal Emergency Management Agency (Department of Homeland Security).

Is contract 70FBTX25F00000026 an order under another contract?

Yes. 70FBTX25F00000026 is a BPA call under GS35F685GA-70FBTX21A00000003, a blanket purchase agreement, on Multiple Award Schedule (MAS).

Was contract 70FBTX25F00000026 competed?

The extent of competition for 70FBTX25F00000026 was full and open competition.

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